Fairmile Grange

Royal Close, Christchurch BH23 2FR
Submit a Review
9.2 62 Reviews
  • Fairmile Grange, Christchurch
Fairmile Grange is a purpose-built care home in Christchurch, Dorset, offering high-quality residential care, specialised dementia care and respite care.

Staff are friendly and experienced and care is tailored around the individual and their needs, with choice, respect and dignity at the centre of their care.

There is a wellbeing team that organises events and meaningful activities, such as quizzes and games.

Pets are welcome.

Show Fairmile Grange on the Map

Care Provided by Fairmile Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sherlyn Rowland (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Fairmile Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Fairmile Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fairmile Grange Reviews (62)

Total of 62, showing 21-40
9.2

Fairmile Grange has a Review Score of 9.2 (9.226) out of 10, based on 11 reviews in the last 2 years. Over all time Fairmile Grange has 62 reviews.

Overall Experience

  • 53
  • 7
  • 1
  • 0
  • 1

Date Published

62
0
1
11
51

Review from Patricia O (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently sent to the home and I have to say my experience was more than I could expect. The staff from day one were amazing. I have never had such empathetic and caring staff who made my mothers short stay very compassionate and the best final weeks that anyone could ever expect. Thank
you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine E (Relative of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative had been at the home since is opened. The facilities and décor are very good. Most important, however, are the staff who were kind and attentive to residents and visitors. In her last days, they made sure she was not left alone which was rare and a great comfort. The manager and several
of the staff attended the funeral. One of the original carers, who she was very fond, of came on her day off which was much appreciated.
Have marked rooms as good as room downstairs was better than the one upstairs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline J (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Fairmile Grange at the beginning of May. My father sadly died three days later. He could not have been in a better place, a lovely light bright room, very caring staff who treated him with dignity. The staff showed great compassion and sensitivity to my mother. She has been
very well cared for but has now left to live nearer family. I liked the home relating manager's approach, quite business-like and very efficient which is just as much needed as the caring side.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann G (Niece of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my Aunt’s next of kin, I would like to thank every single one of the staff for the excellent care and kindness shown to my Aunt during the whole of her time at Fairmile Grange.


My Aunt arrived straight from Bournemouth Hospital together with an end of life care plan in December 2016. It is a magnificent

tribute to the quality of care she received from all the staff at Fairmile Grange that her health improved considerably until she passed away peacefully amongst friends and family at the end of May 2019.


Many staff were involved in my Aunt’s care. On every visit, I always received a gloriously warm and uplifting welcome from the receptionist. If it were permissible I would love to acknowledge all of the nursing and care staff by name. It is a measure of the heartfelt family approach that five of the Fairmile Grange staff attended my Aunt’s funeral in Bournemouth yesterday.


I can recommend Fairmile Grange without reservation as the perfect Care Home for your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria T (Friend of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend began his stay at Fairmile Grange last year and was immediately made to feel welcome. I had viewed numerous care homes in the area but chose Fairmile as straight away it just felt right for my friend. I felt reassured and convinced that he would receive the level of care and attention he deserved
and I wasn't let down re this. The cleanliness of the home is excellent and staff caring and supportive. The manager is approachable and certainly has her finger on the button. The kitchen staff seem to cater for a varied taste and he always enjoys dinner time. The lounge areas are comfortable welcoming and are often full of laughter as the residents are entertained by the "Wellbeing Team". The garden areas are tasteful and well kept and a peaceful retreat for when the residents want to grab a little fresh air. Thank you, Fairmile Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather N (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care received is kind and respectful, family always welcomed warmly by all staff.
Staff are constantly looking for new ways to ensure the residents are happy, safe and entertained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very pleased that my dear mum is now permanently living in Fairmile Grange. It is the best establishment that we viewed.
The staff are superb.
My mum appreciates the care and kindness given to her after 4 weeks.
I could not be happier for my mum.
Quote from mum, "I am very happy here".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Next of Kin) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

In my opinion totally unqualified in every respect to care for 'end of life' palliative care. Inadequate staff, equipment and attitude and totally lacking in compassionate care.

Reply from Sandie Mole, Home Manager at Fairmile Grange

Thank you for your comments. We always value and encourage relatives’ and residents’ feedback, as it helps us to continue to make improvements and strive to deliver the best service that we can. I am very sorry to hear that you do not feel the care your loved one received in the two days she was with us was acceptable. We appreciate the letters you have sent us to explain the reasons why, and as you are aware, we have now completed a full and rigorous investigation into the concerns you have raised. We have liaised with the Care Commissioning Group (CCG) and the Local Authority Safeguarding Team on this matter who have confirmed that they are content for us to undertake this investigation internally. We have written to you with our findings and as discussed are more than happy to meet face-to-face if you feel this would be beneficial. Once again, I would like to take this opportunity to thank you for your feedback and assure you that we will use it as an opportunity to learn and develop in any way that we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Niece of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome received, the expert care and dedication of all the staff were exceptional and given in a lovely atmosphere. We could not have found a better home to be in and when visiting the same care was extended to us and cannot thank the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina B (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we set foot in the door at Fairmile Grange, we were welcomed so warmly - and this has only grown the more times we have visited. Mum and Dad arrived at Fairmile almost a year ago, and for every step of the journey over the last 11 months, staff at Fairmile have been there - nothing too
much trouble - everything carried out with compassion, care - and genuine affection.
Sadly my Dad passed away just before Christmas this year and the strengths of Fairmile’s staff came through even stronger. They have provided a remarkable 'safety net' of support to the whole family that is hard to describe - and this continues daily with love and support for Mum. She is never alone and from someone who never wanted to be in a nursing home, she now says she would like to stay as everyone is so good and kind and she feels ‘safe’ - they are her friends. What more can we say but thank you to everyone at Fairmile Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bryan (Son of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and staff provide a service that is second to none. A truly outstanding care home where my parents have received very homely, warm and friendly nursing care. The staff are not only very professional but also are more like good friends to my parents.
Sadly we lost Dad in December. I
cannot speak more highly of the compassionate and excellent way everyone, including the manageress, handled our loss. Mum remains settled in the home and refers to the staff as her "lovely friends".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue P (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care, concern, stimulation, activities, cleanliness, freedom for parents to be themselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah J (Daughter of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed in Fairmile Grange for 3 weeks to allow my Mum to have a rest as she normally is his fulltime carer. The home was like home. We were all made to feel welcome. My Dad was very well cared for, he enjoyed the lovely food, homely atmosphere and joined in with the well-being activities that
were really well done. Would definitely use this service again and have already recommended Fairmile Grange to friends who might need it for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Noeleen B (Wife of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review has been completed after full discussion with my husband who was a resident at Fairmile Grange. The staff at Fairmile Grange were kind and caring but there were too few. Staff changed often so there was poor continuity of care. A full and delicious breakfast finishing at 10am. lunch arrived
around 12 midday and supper at 5pm meant that all meals were served within a 7 hour time frame. The timing of meals could be delayed to give a better time gap. Serving of hot meals on ice cold plates is not appetising.

Reply from Mary Maughan-Otten, Home Manager at Fairmile Grange

Thank you very much for your comments. We enjoyed having your husband stay with us and were all so pleased with the progress he made whilst in our care. Thank you for rating many aspects of Fairmile Grange as being good or excellent. Our residents’ wellbeing and care is our priority. We only employ the kindest and most dedicated staff, however, on occasion when there are staff absences through sickness that clash with booked annual leave, we have brought in agency staff to support our care teams, ensuring our residents remain safe and cared for. The issue of cold plates for hot dishes has been addressed and shouldn’t happen again. Thanks again for your positive and honest review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bronwyn V (Wife of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident for nearly a year and I was so happy he was in such a lovely home.
The staff were all so kind and caring and he was always clean and smart. Someone was always there if he needed help.
Sadly he became ill in March and passed away in April. He was treated with dignity in his
last days, with kindness and care, and everyone was so kind to me at that sad time too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilda S (Wife of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Fairmile Grange. My husband was welcomed warmly into a lovely room, ready for all his needs, and at once he felt that he had reached home. All the staff spoke English perfectly and used to tease him when he made a mistake. Someone would pop in to see he was comfortable.
In spite of being incontinent, he was always clean. When unable to feed himself, he was fed while being told a story, and a song was sung while his pyjamas and undersheet were changed. He was so happy there and never asked us to take him. I am so grateful to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jillian S (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful my mother and I are that my father was able to have a room in Fairmile Grange. He received all the medical and pastoral care that his condition necessitated but far more than this, he expressed how happy he was and how he loved everyone who cared for him. The staff really
do care and could not have done more to make my dad comfortable and content and my mother and I were always made very welcome. We also appreciated the excellent communication between the home and us so that we were aware of my dad's progress. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sustained a head injury from a fall and before coming home from hospital, he spent 2 weeks at Fairmile Grange where he could recuperate.
It is a lovely new home with excellent facilities, large ensuite rooms with a pleasant outlook over the gardens.
The staff are extremely friendly and attentive
and always on hand to give encouragement.
They are enthusiastic and clearly enjoy their work.
Eating well is an important part of getting better and the food was most impressive.
A good selection of choices and nicely presented.
Should the need arise we would definitely use Fairmile Grange again, for this reason, we would strongly recommend it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald E (Husband of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the comparatively short time, my wife has been a resident at the Grange. I can say with all sincerity the care has been outstanding. All the staff I have met over the last five weeks seem to be a very dedicated team, particularly impressed how from the first week they were addressing my wife by her
christian name and showed genuine warmth and patience in respect of the care needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Wife of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and attention my husband and I received at Fairmile Grange. Having just returned from eleven weeks in Salisbury hospital where we had lost a lot of weight and muscle tone. Whilst at Fairmile Grange he gained half a stone in weight enjoying excellent breakfasts and lunch but
felt there could be more choices at evening meals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.226)

Overview of Review Score

The Review Score of 9.2 (9.226) out of 10 for Fairmile Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Fairmile Grange is calculated as follows: ( (82 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Fairmile Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sherlyn

Sherlyn Rowland

Job Title: Home Manager

Joined: 2023

Sherlyn has worked in the healthcare sector in the UK since 1999. She originally trained and worked as an Intensive Care Nurse in Malaysia. She was a nursing cadet at school and dreamed of becoming a nurse since she was 13.


Sherlyn is an experienced Care Home Manager and has managed care homes since 2006. Her passion for working with the elderly came from spending time with her grandparents during her childhood, and this was further developed when she had her first job in the UK in a nursing home in London.


Sherlyn says, “I feel very proud and privileged that I am living my dream of being a nurse and helping others every day. My mission for Fairmile Grange is to deliver exceptional, person-centred care to residents and ensure high standards of support. I am dedicated to making sure residents can live their lives to the fullest.”


Karen

Karen Marquick

Job Title: Admin Manager

Joined: 2021

Karen began her successful career as a receptionist working for an Estate Agent, having developed a taste for the admin side of the business she later left the estate agents to pursue a career working as an admin assistant at Bovington Army Camp where she worked for 3 years developing the skills that she would use throughout her career.


The next step in Karen’s career was in social services where she worked for 11 years as Child Protection Admin Officer for Poole’s Children’s Social Services. Following this Karen spent some quality time at home bringing up her 3 children before returning to work running her own domestic cleaning business for 3 years.


In 2021 Karen decided to come back into an admin role and joined Fairmile Grange where through dedication and a determined effort to always do her best she worked her way up from home support to Admin Manager where she has proved to be a much valued part of the team.