Fairmile Grange

Royal Close, Christchurch BH23 2FR
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9.2 62 Reviews
  • Fairmile Grange, Christchurch
Fairmile Grange is a purpose-built care home in Christchurch, Dorset, offering high-quality residential care, specialised dementia care and respite care.

Staff are friendly and experienced and care is tailored around the individual and their needs, with choice, respect and dignity at the centre of their care.

There is a wellbeing team that organises events and meaningful activities, such as quizzes and games.

Pets are welcome.

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Care Provided by Fairmile Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sherlyn Rowland (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Fairmile Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Fairmile Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fairmile Grange Reviews (62)

Total of 62, showing 41-60
9.2

Fairmile Grange has a Review Score of 9.2 (9.226) out of 10, based on 11 reviews in the last 2 years. Over all time Fairmile Grange has 62 reviews.

Overall Experience

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Review from Tom M (Husband of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairmile Grange is an excellent care home. This is the fourth family member I have placed in a care home and compared to the rest Fairmile Grange is outstanding. From the management, staff including carers, cleaners, chefs everyone carries out their duties in a very professional manner. Fairmile Grange,
without doubt, is the best care home in Christchurch if not the whole of Dorset.

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Review from Emily (Daughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairmile Grange is a lovely care home who have looked after my mum so well. The staff are wonderful and caring- they bend over backwards to accommodate mum and her wishes. As it is so new all the rooms are beautifully furnished with ensuites. A massive thank you to one lady who has sorted out so much
for us and listened on many an occasion when I have been upset about mum’s illness.

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Review from Sue B (Daughter of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last two weeks of her life here, after discharge from hospital. She was well cared for, with great respect and dignity. The surroundings are bright, cheerful and immaculately clean. However, even more importantly, all the staff, from cleaners, carers, nurses to administrators, were
skilful and very kind. When I rang for information they would always go out of their way to find the person I needed to talk to, even if they were not immediately to hand. Thank you to all at Fairmile Grange for making the last few weeks of my Mum's life as good as it could have been.
My only slight criticism is that the bed was rather narrow and my Mum was prone to turning over and almost falling out, which she did actually do on one occasion, as bed guards were considered inappropriate due to her condition.

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Review from Andy P (Son of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Fairmile Grange from another care home early in September and has settled in well. Already the family have seen a vast improvement in her. Mum seems a lot calmer and happier to be there. The home is well organised with friendly, well-trained staff. Each resident appears to be well cared
for in a kind, professional manner. Nothing is too much trouble. Whenever we visit we leave knowing mum is in the best place.

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Review from Adrian C (Respite Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant home with caring, engaging staff. My father-in-law needed urgent respite care and the team at Fairmile Grange exceeded all expectations. It must be scary going somewhere where everything is new but the team made sure dad joined in with all the activities and kept a careful eye on him whilst
he settled in. Excellent rooms and wonderful catering make this a luxurious place to stay but most of all the genuine care given to all residents by the staff is exceptional. I wouldn't hesitate to recommend Fairmile Grange for either respite or permanent stays.

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Review from Jane L (Mother of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away a few weeks ago, thankfully she spent her last weeks at this most caring, thoughtful, wonderful home.
As a family, I can’t express our thanks and gratitude to Fairmile Grange, nothing was too much trouble, my mother was truly loved and cared for by everybody at the home.


Anyone

considering this home, please do not hesitate, it’s fantastic.

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Review from Rob T (Husband of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my wife is receiving. The home is light, airy and more like a hotel than a nursing home. The staff are all friendly and cheerful. I find their support very helpful and reassuring.


The home has a relaxed atmosphere about it - not like an institution.


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Review from J T (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made to feel very welcome and safe.
She was well looked after and enjoyed the experience.
The family was so pleased with the standard of service that we have booked further respite care.

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Review from Kim O (Daughter of Resident) published on 18 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring, friendly environment. Staff are excellent, nothing is too much trouble. Mum has felt extremely safe and secure in this environment, with just the correct balance of professionalism, care and friendliness.

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Review from Richard T (Son of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident in this home after some difficult weeks and the care and devotion he received from all the staff was amazing. He was treated with dignity and respect as a 94 year old gentleman should be and nothing was too much trouble. Even though my father was at Fairmile for a relatively
short time and sadly was not able to enjoy all the facilities and entertainment provided, that time was made very special for him and us as a family. I cannot express how grateful we are to all at Fairmile and the help given to us throughout, especially the loving care at the end of my father's life. I would have no hesitation in recommending this home to anyone who has to make the difficult decision of placing a loved one into a home. I would just like to say thank you again for everything and for making such a sad time a little easier with your support.

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Review from R E (Son of Resident) published on 19 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing that struck me was the warmth of the staff - not simply a corporate smile, but a genuine feeling of wanting to do the best for residents and making guests welcome. The bedrooms are large and light - they have a hotel feel but not excessively so. The public rooms and dining areas are
open and not too large giving a sense of community and this is enhanced by the good quality and range of activities provided 7 days a week. All the nursing and health care staff we deal with have been excellent. No single care/nursing home will ever satisfy everyone's needs, but I'd recommend visiting Fairmile as I found this a stand out home compared to the others I've viewed.

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Review from Barbara J (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at the care home for a week's respite care. He was treated with dignity and understanding and were very patient with him. I left him there with the feeling that he was in very good hands which put my mind at rest.

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Review from Colin N (Resident) assisted by family/friend published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have helped me to adjust and are always available.
Food is excellent.
It is good to see the doctor when needed.
Trying hard to complain but can't find anything to complain about but will do so if necessary.

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Review from A E (Wife of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursing home, very pleasant staff very caring and friendly.
Food excellent. Lots of activities for residents. Relatives and friends made to feel very welcome. Thoroughly recommend this nursing home.

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Review from Jacqui L (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went to Fairmile Grange for respite care. Having viewed alternatives in the local area this was head and shoulders above anything else. The staff without exception were excellent and my mother really enjoyed her stay. So much so in fact that she will be going for day care in the future on
a regular basis.
I would have absolutely no hesitation in recommending Fairmile Grange to anybody who will listen!

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Review from Chimene C (Daughter of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found this place. Having to put my mum in a home for the first time for some well needed respite care I wasn't sure what to expect by I need not of worried. The first person I spoke to who was so lovely, so friendly who explained things to me. We went to look at the home the next day
to make sure were happy & were shown around by a lady who was also very friendly. The home is lovely the décor fresh & clean looking & very welcoming. My mum was understandably a bit apprehensive about going into a home but when I called them a few days later to see how she was getting on and found she was very happy & content said there was no rush to pick her up as would to stay as long as possible & make the best of her stay! I have no hesitation in recommending Fairmile Grange & hope to be using them again in the new future.

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Review from Miranda (Daughter-in-law of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband & I visited Fairmile Grange in preparation for his mother being discharged from hospital following a recent massive stroke. Any qualms we had about the home's ability to provide for her incredibly extensive nursing needs disappeared within minutes of talking to the Admissions Advisor. It
quickly became clear that we would have no worries about anything ......................... from her handling care and medication right through to very specific dietary requirements. Mum's level of awareness and communication is very basic, but we felt extremely confident that she would be stimulated in this superb environment and - most importantly - her dignity would be respected at all times. Moreover, we felt that she would be happy being cared for by such friendly and attentive staff. Thank you for such a welcoming and informative viewing.

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Review from Deidre L (Wife of Resident) published on 4 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to my husband is wonderful. I have never seen him so happy and content and to see him join in the activities are great it a very happy place when you walk through the door. It is like I have a second family. It so clean and they put our loved ones first, now I can go home knowing
he safe. I can't thank the all the staff enough for the really good care. They are always there to support us.

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Review from Helen A (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Fairmile Grange highly enough. The actual accommodation is brand new and very spacious. The rooms are an exceptional size with their own personalised touch. The communal areas are really well maintained and have a very sociable but practical feel. I have viewed many homes in the area
and this is by far the best.


Apart from the actual accommodation, the staff have so far been exceptional. They have really understood my mum's needs and have been very communicative with me as a concerned daughter.


Overall, after two weeks, I am extremely happy and I hope that my mum continues to thrive as she is doing so right now.


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Review from Jackie F (Wife of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was in Fairmile until his death in March 2017. The love and care of the staff (at all levels) was exemplary. My husband enjoyed it there with so much going on (activities etc).

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Current Review Score: 9.2 (9.226)

Overview of Review Score

The Review Score of 9.2 (9.226) out of 10 for Fairmile Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Fairmile Grange is calculated as follows: ( (82 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Fairmile Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Sherlyn

Sherlyn Rowland

Job Title: Home Manager

Joined: 2023

Sherlyn has worked in the healthcare sector in the UK since 1999. She originally trained and worked as an Intensive Care Nurse in Malaysia. She was a nursing cadet at school and dreamed of becoming a nurse since she was 13.


Sherlyn is an experienced Care Home Manager and has managed care homes since 2006. Her passion for working with the elderly came from spending time with her grandparents during her childhood, and this was further developed when she had her first job in the UK in a nursing home in London.


Sherlyn says, “I feel very proud and privileged that I am living my dream of being a nurse and helping others every day. My mission for Fairmile Grange is to deliver exceptional, person-centred care to residents and ensure high standards of support. I am dedicated to making sure residents can live their lives to the fullest.”


Karen

Karen Marquick

Job Title: Admin Manager

Joined: 2021

Karen began her successful career as a receptionist working for an Estate Agent, having developed a taste for the admin side of the business she later left the estate agents to pursue a career working as an admin assistant at Bovington Army Camp where she worked for 3 years developing the skills that she would use throughout her career.


The next step in Karen’s career was in social services where she worked for 11 years as Child Protection Admin Officer for Poole’s Children’s Social Services. Following this Karen spent some quality time at home bringing up her 3 children before returning to work running her own domestic cleaning business for 3 years.


In 2021 Karen decided to come back into an admin role and joined Fairmile Grange where through dedication and a determined effort to always do her best she worked her way up from home support to Admin Manager where she has proved to be a much valued part of the team.