Fairmile Grange has a Review Score of 9.2 (9.226) out of 10, based on 11 reviews in the last 2 years. Over all time Fairmile Grange has 62 reviews.
Review from M S (Wife of Resident) published on 18 April 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Partner of Resident) published on 7 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.226) out of 10 for Fairmile Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.538 for Fairmile Grange is calculated as follows: ( (82 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.538
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.688 Points relating to the number of positive Reviews for Fairmile Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Sherlyn has worked in the healthcare sector in the UK since 1999. She originally trained and worked as an Intensive Care Nurse in Malaysia. She was a nursing cadet at school and dreamed of becoming a nurse since she was 13.
Sherlyn is an experienced Care Home Manager and has managed care homes since 2006. Her passion for working with the elderly came from spending time with her grandparents during her childhood, and this was further developed when she had her first job in the UK in a nursing home in London.
Sherlyn says, “I feel very proud and privileged that I am living my dream of being a nurse and helping others every day. My mission for Fairmile Grange is to deliver exceptional, person-centred care to residents and ensure high standards of support. I am dedicated to making sure residents can live their lives to the fullest.”
Job Title: Admin Manager
Joined: 2021
Karen began her successful career as a receptionist working for an Estate Agent, having developed a taste for the admin side of the business she later left the estate agents to pursue a career working as an admin assistant at Bovington Army Camp where she worked for 3 years developing the skills that she would use throughout her career.
The next step in Karen’s career was in social services where she worked for 11 years as Child Protection Admin Officer for Poole’s Children’s Social Services. Following this Karen spent some quality time at home bringing up her 3 children before returning to work running her own domestic cleaning business for 3 years.
In 2021 Karen decided to come back into an admin role and joined Fairmile Grange where through dedication and a determined effort to always do her best she worked her way up from home support to Admin Manager where she has proved to be a much valued part of the team.
