P N P Care Home

90-92 Queens Promenade, Blackpool, FY2 9NS
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9.5 37 Reviews
  • P N P Care Home, Blackpool
PNP Care Home provides quality full-time, daycare and night care for people over the age of 65 years. Respite care is also available to provide a break for those caring for loved ones, particularly if they have little support.

The experienced and qualified team creates a personalised care plan tailored to each individual’s needs, and endeavours to find out right from the start exactly what each resident expects and requires from their time at PNP care home.

Personal history and interests are the main focus for care staff so that they can tailor the service they provide to individual needs and desires.

All staff are trained in principles of care, food hygiene, moving and handling, and first aid. They all hold or are working towards an NVQ level two or three in health and social care.

Residents are served good quality, homely food each day, and activities and events are organised on a regular basis, including music therapy sessions.

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Care Provided by P N P Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • PNP
  • Person in charge
  • Susan Cooke (Manager)
  • Admission Criteria
    • PRIVATE, LOCAL COUNCIL
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for P N P Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £860 – £900
    • Self-Funded Residential Dementia Care £860 – £900
    • RESPITE Self-Funded Residential Care £860 – £900
  • (these prices are only a guideline, please contact P N P Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is flexible


  • Parking

  • Car parking at front of building


P N P Care Home Reviews (37)

Total of 37, showing 21-37
9.5

P N P Care Home has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time P N P Care Home has 37 reviews.

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  • 6
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Review from Sheryl H (Daughter of Resident) published on 2 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough at PNP for their care and support over the last 12 months. My Dad found an additional family that he didn’t know he had, the love and compassion they showed him was beyond all expectations. It was a tough year with Covid but they always made sure My Dad was happy and
supported us as a family with visits as much as possible. Thank you to one staff member who stayed with him until the end; I will always remember your kindness. Many thanks to all who cared for my Dad.

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Review from Patricia H (Wife of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at P N P for only six weeks before his death, and I cannot praise all the staff enough for their compassion and professionalism during that time. I also commend their consideration and helpfulness shown to me during this time with phone call and visits at end of life. Nothing was too
much trouble.

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Review from Hayley A (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write this review because when I was looking for a home for my Dad last year in May, we couldn’t visit due to Covid so we had to go off our gut feeling and reviews that were available. We chose PNP because it seemed very friendly and it was on Blackpool prom which is very close to Dad's
heart. When Dad went in he was frail, frightened and so unhappy, he had lost his dignity and was unable to care for himself being 89 and with dementia. The home has transformed him in the time he has been there, he is happy and content, clean and well-fed. They took time to understand him and sorted his meds out. He was 90 this weekend and I can honestly say I never thought I would see him smile again, he is very happy and in his words crying tears of joy as he celebrated his birthday. My Dad was always independent and despite the initial challenges of him wanting to leave, he no longer does. This is a success story and that is testimony to the patience and care of the team at PNP.

Reply from Pinky Tamata, HR and Finance at P N P Care Home

Thank you Hayley for such kind words, as a care home we want to provide the best care for all our residents being a small home we want to create the home environment and ensure all our residents family feels the same. We are glad to have met your expectations and hope to continue with the good work.


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Review from Sarah S (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were in the P N P Care Home for nearly 2 years, sharing a lovely sea view double room, which, along with its ensuite bathroom, was always scrupulously clean. Sadly my father, 101, died in April and my mother, 95, in October, not of Covid 19. As we were in lockdown in April it wasn't possible
to visit Dad during his last days but P N P kept us in touch, made sure there was someone with him at all times and he didn't die alone. Mum was then on end of life care all through the summer and it was made possible for us to visit her safely, she and us knowing she was being well cared for until she passed away peacefully. My parents were happy in P N P especially enjoying the food! I would recommend P N P to anyone looking for full-time care.

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Review from Ian B (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After watching a very moving documentary about care homes in Blackpool during the COVID epidemic I couldn't help but remember the truly loving care that was given to my mother last year during the last few weeks of her life. The dedication, warmth and devotion shown by the staff were all and more than
I could have wished for, for my mum in the last stage of her life. And I remember seeing some of the carers in the church at her funeral, which was very touching. The home is very well situated with views across the sea. When being at home can no longer be an option and you want an environment for your loved ones that you know will be caring and safe, professional yet warm and loving then this is the place. I hope the pandemic has not caused too much distress for the staff and residents at PNP.

Reply from Pinky Tamata, HR and Finance at P N P Care Home

Thank you for your wonderful review, the time is tough as a care provider, the pandemic has left us in a very vulnerable position as we have a greater duty of care to ensure that the residents and staff are safe, we are trying our best to ensure we can protect our residents and staff.


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Review from E M (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and have time for any questions I might have about my mum.
My mum is very happy and well cared for and I would recommend P N P Care Home to anyone who needs a safe, clean and caring home for their loved ones.

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Review from S K (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at PNP is top class. The staff are compassionate, helpful and friendly. I would recommend PNP without reservation.

Reply from Sara Beardall, Manager at P N P Care Home

Thank you for your review, I will pass your comments to staff and I'm glad you feel your mother receives top-class care with us.


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Review from K B (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend PNP care home highly enough. My mother spent the final six weeks of her life at PNP and I could not have hoped for a better place to be. Both the management and staff were so caring - way beyond my expectations. It was a real eye-opener for me to witness the level of care that PNP
provide and I am so pleased that I chose this particular care home. I will be forever grateful to all of the staff who looked after my Mum so very well. Thank you all so very much.

Reply from Sara Beardall, Manager at P N P Care Home

It was a pleasure to care for your lovely mother. I'm so happy you feel she was in the right place and the care we provided exceeded your expectations.


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Review from E F (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care provided for my mother at PNP. All the staff seem to genuinely care and there are lots of activities to keep my mum occupied. I am always kept up to date with any new developments and communication seems to be very good. My mum loves the food and she is very happy here.

Reply from Sara Beardall, Manager at P N P Care Home

Thank you for your review, Emma, it's good to see your mum so happy and settled and I'm glad you agree.


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Review from Clive B (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

PNP is a very pleasant care home, all the resident are cared for. My mother says the food is good and the staff are good with her. She has no complaints and that is what we as a family want for her, so thank you PNP.

Reply from Sara Beardall, Manager at P N P Care Home

Thank you for your positive review, we now have a new activity coordinator in place and will also continue with our outside entertainment weekly program.


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Review from Roy S (Brother of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home on Blackpool Promenade is the best situated, cleanest that I have ever visited it was a converted from a hotel.
I have experience being a taxi driver going to many and this is by far the best I have seen in every aspect. It is bright well decorated, the décor is excellent. I would highly
recommend.

Reply from Sara Beardall, Manager at P N P Care Home

Thank you so much for your kind comments, it's very much appreciated.


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Review from K G (Granddaughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From previous stays in 2018, I found the home to be much improved, particularly in communication. I only had to mention my nan's likes/dislikes once and this was cascaded effectively. My nan looked well cared for and comfortable at all times. My nan particularly mentioned and praised the food. All staff
are helpful and attentive. The home is now a credit to the owners/manager, with the current improvements. Well done and thank you.

Reply from Sara Beardall, Manager at P N P Care Home

Thank you so much for your positive review, as always its a pleasure to care for your Nan.


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Review from Janet J (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, homely care home. The staff are friendly and helpful. The rooms are warm and spacious and clean.

Reply from Sara Beardall, Manager at P N P Care Home

Thank you for your review we always strive to provide the best care for our residents.


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Review from R G (Brother of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really good care home. Staff are excellent. Food is very nice. The TV room has lots of room to watch TV or talk.

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Review from Karen W (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely fantastic care home.
5-stars.
Very friendly staff, care is superb.
They have always got time for all residents and family members.
Very modern and clean.
I would very highly recommend this care home.

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Review from Jean N (Wife of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So relieved to have found a 'home' with such a warm and friendly atmosphere - alongside the obvious skills needed to meet individual requirements - all in a luxurious standard of rooms, facilities and sea views.


Thank you, P N P.


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Review from P N (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience visiting my dad. Friendly caring staff - a lovely location. The best place I could wish for, for my dad (apart from at home)!!


Wonderful work, keep it up!


Thanks!!!


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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for P N P Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for P N P Care Home is calculated as follows: ( (62 Excellents x 5) + (10 Goods x 4) ) ÷ 72 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for P N P Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

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Susan Cooke

Job Title: Manager

Joined: 2020

I have worked within the care sector for many years and have worked with different client groups, I find my job both rewarding and productive, at PNP I have a dedicated staff team that strives to maintain a good standard of care, we are a small but friendly home, always welcoming to ensure people feel at ease and are assisted to settle in on their arrival.


I have worked as a manager for 12 years and qualified as a Registered manager back in 2007 I have always enjoyed the changes and challenges, in the care industry, keeping my knowledge and skills up to date, to deliver a compliant and safe environment for both my residents and staff at PNP care home.


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Robert Webster

Job Title: Senior

Joined: 2020

Has been at the home for approximately 4 years has a really great relationship with health care professionals as well as family members, is caring, proactive, and has been working in the care sector for many years. Respected and loved by all.


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Colette Stanley

Job Title: Senior

Joined: 2021

I am organized and have been in the post of a senior for three years, am always approachable and friendly, and enjoy interacting with the residents, especially activities and different events that are arranged throughout the year, her background is nursing work. She has worked in the health and social care sector for many years.


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Akash Barudi

Job Title: Senior

Joined: 2022

Is a newer member of the senior team, is originally from Nepal, has worked for many years as a health care lead, working at a nursing level, has excellent skills and experience in health care, and is friendly and outgoing.