Fleetwood Heights Care Home

Rochdale Road, Greetland, Halifax HX4 8HE
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6.3 38 Reviews
  • Fleetwood Heights Care Home, Halifax
Fleetwood Heights Care Home is situated in Greetland, within the metropolitan borough of Calderdale, West Yorkshire. The origins of Greetland may trace back to a Roman settlement, potentially named Cambodunum. This stems from the discovery of a Roman alter stone dating back to 208AD, found in 1597 at Top Bank in Greenland. There are a number of landmarks, including Clay House and Calderdale Way to be found in Greetland.

This beautiful home is purpose-built to provide the very best of everything, from the outstanding care, to the beautiful accommodation and delightful gardens, to the high quality, delicious food and enjoyable lifestyle activities.

The dedicated team at Fleetwood Heights is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

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Care Provided by Fleetwood Heights Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Simone Smith (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Fleetwood Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,249
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Fleetwood Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Fleetwood Heights Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Fleetwood Heights Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the home. No charge to use the cark park.


Fleetwood Heights Care Home Reviews (38)

Total of 38, showing 1-20
6.3

Fleetwood Heights Care Home has a Review Score of 6.3 (6.286) out of 10, based on 2 reviews in the last 2 years. Over all time Fleetwood Heights Care Home has 38 reviews.

Overall Experience

  • 30
  • 6
  • 1
  • 0
  • 1

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38
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Review from A B (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad went into this home at the end of August on palliative care fast track. We only had the choice of 2 nursing homes and we were falsely led to believe that Dad would receive the best care possible. It had only just re-opened under new management and seemed to cater for everything Dad would require
in his last few months of life. How wrong were we? Dad had no dignity, he was left in bed with no underwear on. He often slept in clothes he'd worn all day. The room that he was in quickly began to smell of urine and the stench in the bathroom was unbearable. The Nurse in charge left the premises and did not complete the necessary paperwork to certify his death so he was just left in his room for almost 10 hours. That home should never have re-opened. The staff were clueless and never around when needed. Some could barely speak English. My dad was a very proud, dignified man and I'm devastated that he spent the last 18 days of his life in a place where he just wasn't cared about.

Reply from Peter Benham, Managing Director at Fleetwood Heights Care Home

We are truly sorry that we failed in meeting your fathers's needs at Fleetwood Heights. We have taken steps to understand what went wrong and to ensure the right standards of care are in place moving forward. The staff responsible have been held accountable for the failings within the home. Kind regards


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Review from A K (Niece of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and medical staff were absolutely brilliant when my uncle was asked to move from his care home at exceptionally short notice. They were calm and sorted all the necessary medical assessments and paperwork with minimum fuss. They dealt with his former care home with professionalism and
courtesy. Guiding me through a difficult process as I live 200 miles away from my uncle. They arranged the transfer and settled him into a beautiful room with all the necessary equipment and fully trained staff to support his care. I could not have asked for more. Thank you all so very much.

Reply from Honor Keatley, Managing Director at Fleetwood Heights Care Home

Thank you so much for sharing your thoughtful review and for your 5* rating.With best wishes


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Review from J W (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Calderdale Retreat enough for the way my mum was treated whilst spending the last eighteen months plus of her life. My mum went to the care home and perked up, making friends with lots of people in there. The staff were amazing, they treated my mum with dignity and respect, they did
lots of stuff with the residents and I witnessed this first-hand. I can not praise the staff enough for the way my mum was treated in the last few weeks of her life. The care she received from all the staff was more than we could have asked for. Even down to the respect and dignity in her final hours. They looked after us in the final hours too even after Mum passed. They even had some of Mum's loungewear made into a memory bear for us which was totally unexpected. I can not recommend this care enough to people for their loved ones.

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Review from Linda R (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Calderdale Retreat for over twelve months now and I am really pleased to say he likes being there very much. They have got to know his likes and dislikes and everyone treats him with respect. They encourage him to join in the activities and all the staff are lovely with the residents.
All areas are kept lovely and clean and the food is great and plenty of it. My dad does get confused sometimes but the staff are used to this and help him feel okay again, so needless to say I am happy with this home.

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Review from L P (Sister of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Calderdale Retreat for several months, he is very well cared for, I cannot fault this care home at all. All excellent apart from activities which are good in spite of being short-staffed. The relevant staff do their utmost in this and all other aspects of this care
home.

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Review from K D (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff enough at Calderdale Retreat. They have all been so kind, caring and helpful. The whole experience has far exceeded my expectations. My mother is happy there and has started to socialise in her own way and this has amazed me as she has never been a social person.
Many
thanks to all.

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Review from Mel E (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I walked into reception, I knew this was the right place for my elderly mum to begin her rehabilitation. Mum was stressed, confused and quite despondent when she arrived. It's been a huge and sudden change for Mum, who lived independently until her fall.
As soon as I arrived, I was asked
about Mum's likes/dislikes, hobbies and background – all to help Mum settle in. The staff were careful to respect that she’s not a socialiser and to let her participate as much or as little as she likes in the activities and gently encouraged her to get out of her room to meet the other residents. She’s receiving the care and support she needs. The staff always let me have updates on how Mum is doing – usually catching me as I make my way to Mum’s room – I don’t have to ask.
Absolutely everyone there has such a brilliant, caring, compassionate approach – from reception, cleaners, kitchen staff, caretakers, carers, and senior carers. It feels like one big family.

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Review from Margaret B (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason I have put poor for activities is because they are usually not relevant to the holiday, for example, for Easter they did eggs which is nothing to do with the meaning of Easter.

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Review from Kerry C (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with a heavy heart to have to place Mum in permanent care. Mum has stayed at the Retreat on two occasions previously on respite care. The large en-suite rooms are perfect for my mother, who is not a sociable character. Her room is equipped with its own TV, which makes mum happy and the added
bonus of each room with access to a firestick. Mum developed Alzheimer's during in lockdown 1 and unfortunately is progressing really quickly. Throughout the pandemic, the home, the management team and staff having remained calm, safe and going that extra mile for our loved ones in this difficult time. The home also benefits a visitors pod/centre, which enables weekly visits. We have a family are extremely happy with mum's care. The staff are amazing people.

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Review from Anne A (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the Covid pandemic, all the staff from the management team to the laundry and cleaning staff, have worked extremely hard to provide a safe, caring environment for all the residents. They have installed a Covid safe Pod to allow close relatives to visit their loved ones. It has been a great
relief to myself and my family to know that Mum is safe and very well cared for. Thank you and well done to them all.

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Review from G S (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are amazing, all they have done to care for the residents in very difficult times has been truly wonderful. They have given their all to keep residents happy, safe and well.

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Review from John E (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are hard-working and caring. I wouldn't want my mother anywhere else. The cleanliness of the home is of a high standard. Thank you for all the efforts by the superb staff.

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Review from Nick S (Son of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Calderdale retreat for a couple of years now, she is 92 years old and it was a difficult decision for the whole family to place her in a care home as she speaks limited English. Much to our delight, she has progressed so very well under your professional care and trained staff's excellent
care that you all provide her. Secondly, I must commend all your staff and the management in how you have handled everything so very well during this difficult Pandemic time. Good job done. Thirdly, I would like to especially thank the staff for arranging a Video call once a week with my mum, which allows us all to do a group video call with all her 4 children. Myself, being so far away, it’s heartwarming to see my mum taken good care of. This is the only way we are able to see her and it’s gratifying for her to see myself and both my two sisters and brother. We're all looking forward to being united very soon. Thanking you all - continue the good work.

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Review from Veronica H (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the Retreat now for just over a year. It was a hard decision for me to put mum into care but I can honestly say it was the best decision for her and her health. She is well cared for by the carers. The food is very good and the activities they put on for the residents are great, it
keeps them busy and entertained throughout the day. The housekeeping staff do a great job keeping the home spotless. Managers keep you informed on all matters of your relative's health issues, whether it's big or small. All in all, I am one happy daughter because my mum is safe and happy and well cared for.

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you so much for your kind words, it is an absolute pleasure to support you in caring for your Mum.


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Review from Bernie W (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care of Calderdale Retreat for over 12 months and the care she has been given has been excellent. She has made many friends and the staff have made her welcome and given utmost care for her needs.
The rooms are all ensuite and comfortable, you can put personal touches to the
resident's rooms to make them feel at ease, meals provided are varied with a good choice daily.
Through COVID19 I have to commend the team for keeping all the residents safe in which has been a very difficult time. Visitors and outside entertainment has not been allowed so extra pressure on the staff to keep the residents entertained, which they have done an amazing job.
It is very hard when you have to put a loved one in care but I would highly recommend Calderdale Retreat.

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you so much, Bernie, for your kind words; your feedback is very much appreciated. It is an absolute pleasure to support you in caring for your Mum.


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Review from Gail (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a guest at the Calderdale Retreat for the last two months. Prior to coming to the Retreat, he had been in hospital. I was initially against the move into the Retreat and was very vocal in stating how much I wanted him to go home. What can I say? I am happy to say, I have changed my mind.
I cannot fault the Calderdale Retreat on any level. The love and care that they have shown my dad is beautiful and touching. He's happy. He's warm, he's well fed. He's loved and cared for. What more could I want as a daughter? He looks so well! The staff are amazing and go above and beyond. I'm am able to speak to him regularly, via phone, facetime or skype. He looks like he's having fun! His clothes are clean and fresh, he's clean-shaven. The food is great, fresh and healthy. I really couldn't ask for anything more for him. They are dealing with the exceptional circumstances we are faced with love and humour and care. Top marks! I wouldn't hesitate to recommend them.

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you so much for your lovely words, we very much appreciate your review. It is an absolute pleasure to support you in caring for your dad and we thank you for entrusting us with his care. We hope you are well and staying safe.


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Review from Susan R (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every member of staff at the Calderdale Retreat for their commitment and care throughout this crisis, I am eternally grateful for the communication and face timing which has been regular throughout all of this. My parent is in great hands and I feel confident that thanks to the
procedures in place, we will be united again soon. MASSIVE THANK YOU EVERYONE.

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you so much for your kind words Sue, we very much appreciate your review. It is an absolute pleasure for us, supporting you to care for your parent. We hope you and your family are safe and well.


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Review from Susan K (Wife of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for eighteen months now. He arrived a haunted disturbed and distressed man. The staff team with direction from their fabulous manager worked with him, were patient and quietly caring and gave him space, the time and the tools to recover and repair his peace of mind. After a
fifteen-year journey through the traumatic, violent and disturbing realms of dementia he has arrived at a place of sanctuary and peace. Through the care of the complete team, the care staff, domestic and catering staff and everybody else he is in a happy place. His behaviour is now reminiscent of the man he was before and he, although totally dependant on the people around him appears confident and content. I will be eternally grateful for what they have done and nothing I can say or do can praise them strongly enough. The food's fabulous too!

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you so much for your wonderful and kind words Sue, we very much appreciate your support. It is an absolute pleasure to support you in caring for your beloved husband and we thank you for entrusting us with his care.


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Review from Steve P (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident there has been a very positive all-round improvement under the current management which has transformed the home. My mother has never been the most social person but since lockdown has frequently appeared on their Facebook page involved in numerous activities that
she has not likened to previously. I have nothing but praise for the care and dedication shown by the staff and would not hesitate to recommend the home to anyone in doubt.

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you Steve for your kind words and appreciation of the team. It is an absolute pleasure to support you in caring for your Mum. We hope you are keeping safe and well.


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Review from David P (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother is resident at the home. The care provided by Calderdale Retreat nursing home has been second to none, both before and during the covid saga. What a fab team. Keep up the great work, you are very much appreciated.

Reply from Bev Hanson, Registered Manager at Fleetwood Heights Care Home

Thank you so much for your lovely words. It is our absolute pleasure to support you in taking care of your Mum. It's great to be sharing space with a fellow chocoholic.


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Current Review Score: 6.3 (6.286)

Overview of Review Score

The Review Score of 6.3 (6.286) out of 10 for Fleetwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.217 for Fleetwood Heights Care Home is calculated as follows: ( (12 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 23 Ratings = 3.217

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.069 Points relating to the number of positive Reviews for Fleetwood Heights Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 1 Positive Reviews ÷ 14.4 = 0.069

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Sam

Sam Smith

Job Title: Registered Home Manager

Joined: 2024

Hi, my name is Sam. I am the Registered Home Manager at Fleetwood Heights Care Home.


I am a Registered Nurse with a long-varied experience, including NHS service, then moving into the private sector. I am passionate about care and the understanding of the conditions of which my residents are affected.


Frequently Asked Questions about Fleetwood Heights Care Home

What types of Care is Fleetwood Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fleetwood Heights Care Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fleetwood Heights Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Fleetwood Heights Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fleetwood Heights Care Home to the centre of Halifax?

2.5 mile(s) as the crow flies, distance by road may be significantly further.