Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 139 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

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Care Provided by Highmarket House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Francesca Cowley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highmarket House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,830
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £2,040

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Highmarket House Reviews (139)

Total of 139, showing 1-20
9.9

Highmarket House has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years. Over all time Highmarket House has 139 reviews.

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Review from R A (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is outstanding, all the care staff show lots of compassion and you can see they truly care about their residents wellbeing.
We get constant updates about my mum and they are always going above and beyond for her.
We visit daily and can see she's very well cared for as
well as the other residents.
She takes part in the activities and has been on many day trips with the home.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for all the comments about our team.


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Review from S S (Niece of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident told me she liked it at Highmarket House, she was happy to stay here. I asked her if she wanted to go home. Her reply was "Not really.".
I have found all staff to be very friendly and helpful. It has given me peace of mind to know everything possible has been done for my aunt.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you for your kind words. We are thrilled that the resident wanted to stay with us. We hope to continue to provide this level of service to ensure you continue to feel this way about Highmarket House.


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Review from Sally S (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say I have never felt so welcomed in my life, I was so worried and all the staff were so kind, they went above and beyond. My mum loves being here and the change in her is unbelievable, doing things and so happy. I am so very grateful both my mum and my life feels so much better. Thank
you from the bottom of my heart.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you so much for your kind review. We will always strive to be as kind and caring as we can to our residents so this feedback is really lovely to receive. Thank you for all your kind words. We are glad you are so happy with your experience at Highmarket.


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Review from David F (Husband of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the standard and professionalism of all staff. They treat my wife with respect. She feels very comfortable in Highmarket House. Also, the management are very helpful and supportive.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are grateful that you feel the staff and management are helpful. We are very pleased to hear that your experience with us has been a positive one.


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Review from Fiona C (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were residents between January 2023 and June 2024 when my mother died - my father, who had Parkinson's died in July 2023.
Staff are incredible - from the manager, through to the carers and nursing team, housekeeping and maintenance. Kind, efficient but with a sense of humour. My mother,
left on her own for a year after my father died, said repeatedly that she knew she was in the right place. And whilst they are fabulous to the residents, I was touched by how kind the staff were to me too.
I was encouraged to pop in and have lunch - you're not made to feel in the way but are welcomed. And when I had my dog with me (pet therapy really does seem to work), another table was set in one of the other reception rooms. Food was generally excellent with a good choice. The coffee shop at the front is a lovely idea - a destination and change of scenery and offers a great choice.
The wonderful facilities team organised much appreciated great trips out such as Crufts and Cadbury's world.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are really pleased you feel that this has been met. We appreciate your detailing about all the different members of our staff and were glad you felt comfortable and feel welcome in our home. We will pass these over to the staff.
Thank you again for your kind words.


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Review from CERRI W (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to stay at High Market House after a six week stay in hospital. We chose High Market as when we visited it just felt so homely and welcoming. The staff are lovely, the place is immaculate and the residents are very well cared for. Dad has dementia and when he arrived at High Market House
he was a shadow of himself and extremely weak. Since moving there he has become so much stronger and healthier. He is well looked after by friendly staff that spend time with them. When visiting it feels like one big family in the dining room/lounge area which is nice. They serve a variety of healthy meals and always offer some to the family. It was a tough decision moving him to a care home but now we are so glad that we did as he is a much happier and stronger person surrounded by lovely friendly people.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one. We are glad you feel the staff and food are positive experiences for yourself and our residents and we are happy that you feel satisfied with the services. We appreciate your highly positive feedback.


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Review from Sarah B (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is settling in well and the staff are very friendly and attentive. We are made to feel genuinely welcomed when we visit and encouraged to make use of the lovely coffee shop area. The residents rooms are cosy and cheerful. Mum loves being taken into the garden and hearing the birds singing. We
definitely made the right decision for Mum by choosing Highmarket House.

Reply from Michaela Jones, Home Manager at Highmarket House

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A S (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited High Market House I was struck by how welcoming and understanding the staff were. Since my mum became a resident I have been continually impressed - they go above and beyond - caring is truly at the heart of everything they do.
As a family, we are very happy to spend time with
Mum in the cafe and gardens or finding new delights for her grandchildren in the hobby room. There are also fun events that everyone is welcome to join in with.
Mum now has a new love of food! She always mentions how much she enjoys everything she eats.
I am content that Mum is getting the best care which is very reassuring during such a difficult time.

Reply from Michaela Jones, Home Manager at Highmarket House

This is lovely to read, thank you so much for your feedback and positive feedback and for taking the time to leave such thoughtful comments regarding our staff at Highmarket House.


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Review from Vince A (Son of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted somewhere for my stepdad to stay for respite.
I was impressed with the home during my initial inspection and the staff were very friendly.
My stepdad has stayed here a number of times now, usually for a couple of weeks at a time to allow me a break, as I gave up work to care for him with
dementia.
The rooms are always clean and tidy and I feel he is well cared for while he's there.
When I go to collect him he is always calm and settles in well.
The staff are all helpful and caring towards residents and family members.
Keep up the good work!

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you for your time, and we look forward to hearing from you. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.


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Review from Sue K (Niece of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I planned a trip to the UK, from where I live in New Zealand, that would allow me to visit my aunty. I had been following her involvement in activities at Highmarket via your social media page. It has been so lovely to see what she had been up to. My actual visit was wonderful. I was very happy to see
her room was so welcoming and pleasant to spend time in. We had a wonderful lunch together and staff members were accommodating and helpful. I'm grateful to have been able to spend time with her and to see her happy. I love the photo that we took together. Her cheeky smile and bright eyes make my heart skip a beat as she reminds me of my mum. Love her to bits. Thank you for taking such care of her and celebrating her gorgeous, cheekiness.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we are glad you feel that our activities have a positive impact and that you have had a positive experience on your visit. Thank you so much for your kind words.


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Review from A C (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having been on holiday for 10 days I called in to see my mum and take her out for a drive. It was lovely to hear from the staff a little resume of how Mum had been whilst I was away. The staff really do know my mum very well and are aware of all her individual likes and dislikes.
It was good
to see some new pictures and furniture around the hallways and reception. My mum did comment that it made a nice change. I was surprised she had noticed. That’s a good sign!
The home as usual was buzzing with activity. A group of school children were visiting and there was lively music playing on the jukebox.
The activities team come up with some amazing, fun and current ideas for the residents should they wish to join in.
I noticed Mum has a banana milkshake instead of plain water with her medication to help add to her protein intake. Good idea.
Highmarket House has been my mum's home for almost 6 years. The management team at the present time in my opinion is the best it’s been.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, thank you so much for your lovely words, it really does mean everything to us at Highmarket House.


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Review from M L (Cousin of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have relatives in both the dementia unit and the nursing care unit and both are receiving a fabulous level of care. It’s such a relief to know they are being so well looked after. Staff are all fantastic, the activities all seem like fun and the food always looks lovely. A great care home!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we really appreciate your fantastic feedback and taking the time out to write your review.


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Review from H M (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three years of her life in Highmarket House. The staff were amazing and loving. As a vegetarian, my mother was served a very good variety of dishes. I want to thank everyone there for their hard work and good humour. Perhaps a more varied selection of entertainment provided
especially in the cinema.

Reply from Samantha Debenham, Reviews Team at Highmarket House

Thank you for rating Highmarket 5 stars and for your comments about our staff and tasty food, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Lifestyle at Highmarket is very important to us, we do offer a range of activities to meet the needs of residents but appreciate we could use the cinema more, we will endeavour to do this.


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Review from Dawn T (Sister of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great quiz night at Highmarket House, for family, friends and residents. The curry menu produced by the chef was absolutely amazing!
It was lovely to see everyone participating as a community and having fun!

Reply from Hannah Atherley, Reviews Team at Highmarket House

We are glad you enjoyed our quiz evening, thanks for your lovely feedback.


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Review from Mandy A (Friend of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, clean, nice decor and many places to sit with your loved one. So friendly and caring. They have so many events for the residents and they have such a great time. I would highly recommend anyone to be here.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Mandy, thank you for rating Highmarket five stars and recommending our home.


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Review from W B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so lucky to have found Highmarket House for Mum! She has now been there for several years. Every member of staff who works there is exceptional in the passion and care that they give to each and every resident. The atmosphere is welcoming and happy and you are always greeted by every member of
staff, as is Mum. Admittedly, it took Mum a little while to settle in as she was not ready to let go of her independence, despite it being very apparent she needed care after covid lifted. The patience and kindness that the staff show to Mum is second to none. She has joined in activities from the start. The food is delicious (thanks to the talented chef!) and Mum enjoys varied delicious meals daily and of course the cakes! The staff are always there to chat to and answer questions and Mum loves the variety of activities and staff there. Thank you to every single member of staff for all you do!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Thank you very much for your kind words, it really does mean the world to the whole team. We are so happy that you found Highmarket House too!


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Review from Kevin H (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Highmarket House for nearly 3 years. From the moment she first moved in, the staff went out of their way to make her and us feel welcome.
We have regular updates and are kept fully informed of how things are going at all times.
The standard of cleanliness is also amazing.
Mum’s room is immaculate, along with her clothes and personal hygiene. She even gets regular visits to the hairdresser, as well as having manicures.
We can’t thank the staff enough for their care, compassion and kindness.

Reply from Reviews Team at Highmarket House

Thank you very much for your kind words.


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Review from P W (Wife of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family would highly recommend Highmarket House. Their care and respect given to my husband was second to none. The support myself and family received was wonderful at such a difficult time. Thank you to everyone. The facilities and rooms we all clean and homely. Thank you again.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, at Highmarket House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Julie S (Great-Niece of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is a resident, we were worried about her for the last 10 years as she is very independent, but had a fall and we had to get her sorted, I've been really happy with the care she gets at Highmarket House the staff are always happy to chat about my aunt's care and give good advice for her
needs. My aunt is very set in her ways and the carers are very patient with her. She is very well looked after, and all the activities that go on at Highmarket House are fantastic, I like to see the pictures on the social media page.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are happy with the care and lifestyle your greataunt is receiving.


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Review from Alison R (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Highmarket House for 18 months now and we can't believe how quickly she settled in and became part of "the family. " The staff are wonderful, the activities are amazing and there is always a friendly atmosphere no matter how busy they are. Can't fault it and have recommended
it to friends who have also been looking for care for their loved ones.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Highmarket House is calculated as follows: ( (401 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 457 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!


Frequently Asked Questions about Highmarket House

What types of Care is Highmarket House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highmarket House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Highmarket House have?

There are 73 Single Rooms.

What are the Facilities & Services at Highmarket House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highmarket House to the centre of Banbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.