Review from Chloe N (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience

I cannot fault Highmarket, all the staff go above and beyond for their residents. Nothing is any trouble for anyone at Highmarket and all residents' needs are met exceptionally. I have nothing bad to say about Highmarket House I am pleased my mum is in their care. Activities are planned with all different

each week. Even to the office, reception and housekeeping staff, everyone is so friendly.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. Thank you for such a positive, and bright review of our home.

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Review from S B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience

Dad has been a resident since 2020, and I've always found the staff very friendly and helpful when I visit. It seems that a lot of time and thought goes into the kinds of entertainment and activities the residents might enjoy, including trips out of the home, and I think that Dad is as happy as he can

be at this time in his life.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Nicola D (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience

Very happy with the level of care my mum is receiving from all the lovely staff at Highmarket House. There are plenty of activities happening every week so she is able to choose the ones most suited to her.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for all your kind words regarding your experience.

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Review from Lynne S (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience

The staff at Highmarket House (HMH) (from carers through to reception, kitchen, cleaners and laundry) are lovely. All of them appear to genuinely care about their area of work. Mum has received excellent care ever since she moved into HMH back in April 2023. The wonderful chefs go out of their way to

produce appetising meals, the launderette will get mum’s clothes washed in a nanosecond so that there is never any dirty clothing hanging around. The carers are caring as well as really cheerful. The team leaders are professional and very approachable. The overall feeling is that HMH is managed effectively. The building is light, airy and welcoming. The crafts room, cinema, along with the cafe are an added bonus. There is something for everyone. I live a few hours away, so it is great being able to bring my dog when visiting mum. I have on many occasions been able to stay and have lunch with her. All of these things are important to mum and her visiting family. Thank you.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you so much for all your kind words regarding our staff and how we are delivering care at Highmarket House.

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Review from Sharon B (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

Excellent friendly care home. Staff always go the extra mile. The manager always welcomes you and goes the extra mile to help if there is a problem.
Would recommend the home for anyone looking to reside.

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Review from Zara G (Granddaughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Both my nan and grandad have been to Highmarket House.
To say the care they received was outstanding just isn’t enough; I cannot put into words just how at home they made my grandparents feel aswell as our family.
Nothing was ever too much to ask, and the unit manager went above and beyond continuously

for us.
The aftercare we have received now they have both passed has been truly phenomenal.
The whole team at Highmarket House treat you like your family.
I cannot recommend them enough.

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Review from Stephen W (Son of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience

My mother has been in the care home since September 2023. I couldn't be more pleased with the care she receives. All of the staff are kind and very helpful in all departments. I can rest easy knowing that my mum is looked after well. Thank you.

Reply from Reviews Team at Highmarket House

Hi, thanks so much for your outstanding review, we're pleased to hear your experience is a positive one.

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Review from Oliver B (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience

The care home's friendly and welcoming atmosphere has made it easy for our father to become a resident. The entire team have made his transition pleasant.
Having been at a previous care home, where the experience was not good, we were really pleased to find Highmarket House had space. The activities

here are varied, frequent and inclusive. The facilities are great and we really appreciate being able to dine with Dad.

Reply from Reviews Team at Highmarket House

Hi, thanks for your 5-star review, it really does mean everything to us! We are delighted to hear the entire team has made the transition pleasant. Thanks again.

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Review from G H (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

We looked at several care homes before making the decision on Highmarket House and know that we made the right decision. As soon as you walk into the home it has a lovely homely atmosphere where all the staff are welcoming and the home is very clean and tidy and nothing is too much trouble. The home

offers everything you need and the rooms are spacious with matching furniture and furnishings and some rooms have a small garden patio. The home offers a wide range of activities to suit everyone. The staff are wonderful and very kind, caring and compassionate. The chefs offer a wide variety of food and can offer something of your choice if necessary. The staff looked after our mother very well in her last days and were by her side at all times day and night. If anyone is looking for a care home for a relative or friend then please consider Highmarket House, it is a truly wonderful place with amazing staff.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. We are so glad you chose Highmarket House! We are delighted to hear you would recommend our home.

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Review from J B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

My family member has only been a resident for a couple of months, but in that time, we have all been very impressed with this home. The food is varied and looks great, and the rooms are clean and well-maintained. There are many activities on offer too. The staff are brilliant and all work so hard. They

understand that the small details mean a lot to the residents. Being a new resident, some teething issues have occurred, but these have been dealt with quickly and appropriately. The communication from the home to the family is amazing and feels very supportive.
The manager is always around and ensures residents’ families feel welcomed and included, so important when it’s time for a loved one to move to residential care.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we are delighted to hear you're very happy with the home. Thank you very much for sharing your experience in all areas.

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Review from Sandra J (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience

I would highly recommend Highmarket House to anyone. My dad has dementia and went to live there in April 2020, he settled quickly. He has always needed to be active, so the lovely staff in the suite have assisted him to continue with this.
The entertainment options available to the residents are varied

and well thought out, there is always something going on!
The dementia suite manager has been very supportive for our family and my dad - going over and above for him and us - he sees her as his best friend which means the world to us.
The food always looks phenomenal, the housekeeping team work very hard but is happy to chat with Dad when he's wandering. All of the care team know the residents so well, they can see what each individual needs even if they can't always communicate it.
Both myself and my family are very grateful for Dad living such a fulfilled life.
My daughter works on patient transport and has said that Care UK are by far the best home they go to!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Sandra, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you very much for your lovely words, it means so much to us.

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Review from Sarah H (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

Our mum was sent to Highmarket House after coming out of hospital, she came to the home and unfortunately took a turn for the worst after 2 days. Mum passed away within a few days, but we all wanted to thank every single one of the staff for the compassion, support and caring people that they all are.

We are a large family and we were all allowed to stay with mum, both night and day.
The staff showed so much compassion, they were so gentle with her. They looked after the family by bringing refreshments on the trolley.

The nurse giving injections and meds to mum was so caring and gentle. There was also a gentleman who came in to say goodbye and sang “ you are my sunshine” it really was magical, she looked into his eyes and just listened. Thank you so much to every single one of you, even though it was only a few days we could not have got through what we went through without your support. We cannot express just how thankful we all are, We tell everyone what a wonderful place you have.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Thank you for rating Highmarket House 5 stars, it really was an honour to look after Mum in her final days. We are sorry for your loss.

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Review from Val N (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

The first thing you notice when entering Highmarket House is the lovely welcoming atmosphere in the well-used reception/cafe area, residents and visitors can enjoy coffee and cake here!
The home is comfortable, with really nice rooms and all of the staff are so helpful and go to a lot of trouble to

include residents in all the many activities that are organised daily.
When a loved one is no longer able to manage in their own home, it’s nice to know they are being looked after by such caring people.

Reply from Caprice Geisha, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alan P (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience

I couldn’t wish for a better place to look after my mother as she is receiving palliative care.
The team are extremely professional and compassionate whilst making sure Mum is comfortable and cared for.
As I live some distance away from the home they ensure in my absence Mum has everything she needs.

I would highly recommend Highmarket House to anyone who wishes for a family member to receive top-class care whilst giving you peace of mind.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Alan, thank you so much for your kind words, it really does mean everything to us. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S W (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

I can highly recommend Highmarket House. My mother is 96 and has been a resident for over four years. She initially went to Highmarket for respite care ‘just for a bit of TLC’ as she could not cope at home on her own. She then needed residential care for a couple of years and now, as she is getting

older, needs nursing care. All of these aspects of care have been outstanding. Although she is 96, she is still active and enjoys participating in a number of the many activities on offer in the home, as well as often going out on organised trips. The care she receives is outstanding and she is very happy there. All of the management and staff, from the carers, nursing and activities staff to the admin team, housekeepers, chefs and maintenance staff are excellent. They understand my mother’s daily needs and fully meet them in a friendly and caring manner. She is happy and well cared for which gives us the family peace of mind knowing she is still flourishing in her environment and enjoying life.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we are glad to hear all aspects of your mother's care at Highmarket House have been outstanding. Thank you for leaving such kind words and rating us 5 stars.

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Review from Martin H (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience

Staff was helpful from the day we met him, focusing on my mother's needs and making sure all requests were carried out.
The nursing and care staff were lovely and very supportive through a difficult time.
I would definitely recommend this care home for anyone looking for elderly care.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Martin, thank you very much for rating us 5 stars, it means so much, we will be sure to pass this on to our team. Thank you for your lovely words.

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Review from Angela B (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience

My mother has dementia and it became impossible for her to continue to live at home safely even with support from her family and home care, reluctantly we decided the only option was for her to move into residential care. She moved into Highmarket House in March 2023, she has astonished me as to how

well she has settled into her new home, the staff are friendly and caring and have guided her into enjoying a much better quality of life, the wonderful range of activities and facilities they provide keep her engaged. She is happy and well cared for. Highmarket House is very welcoming to me and her visitors and it's great to be able to join in with her activities and have fun with her.

Reply from Caprice Geisha, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. It's lovely to hear your mother has settled in so well at Highmarket House and that you've been able to join in on the activities. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Douglas O (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

Everything about the home is very good. The carers are excellent and give a personal touch. If there are any concerns they are dealt with straight away. Right from reception through all the staff you are involved in what is going on.

Reply from Caprice Geisha, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Stephen S (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

This is a very professionally run care home with great facilities, and seems more like a good hotel than a care home!.
Staff are very professional, friendly and helpful.
Everyone knows their job, nothing is too much trouble.
The food is varied and of a high standard with menus like you would expect

in a good hotel.
There is a family atmosphere around this modern establishment which is all due to the quality of the staff and the surroundings.
I have no reservations in giving full marks to this home and it’s fine team

Reply from Caprice Geisha, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Kay O (Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

I was very anxious about coming into a care home since I am quite young for a resident. However, I was quickly put at ease and immediately realised all the carers, management, nurses, housekeepers and maintenance staff had a passion to look after their residents as best as possible! I could not fault

the home's inherent ethos of supporting the residents to undertake any activities that they wish to do, even to carry on studying which I do. The home encourages residents to be as independent as possible, which is something I have always liked.
The food is wonderful and the home's chefs are very accomplished. The facilities are fabulous as well.
I can honestly say, that to quote Mary Poppins, it is ''practically perfect'' in every way!

Reply from Hannah Atherley, Manager at Highmarket House

Thank you for rating Highmarket House 5 stars. We are glad to hear the team put you at ease straight away and that you enjoy the activities, food and ethos on offer at our home.

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Highmarket House

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