Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 139 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

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Care Provided by Highmarket House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Francesca Cowley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highmarket House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,830
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £2,040

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Highmarket House Reviews (139)

Total of 139, showing 41-60
9.9

Highmarket House has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years. Over all time Highmarket House has 139 reviews.

Overall Experience

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Review from Tina G (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been caring for my mother for a number of years and in the past couple, Mum had been with me during the day, and at home at night, which was working very well. Sadly just before Christmas, it became apparent Mum was not safe at night anymore and my sister and I had to take the difficult decision
to find a safer environment for her to live. This was very hard, especially after experiencing bad homes with my grandmother. Highmarket House Care Home is like a home-from-home at a five-star hotel standard. From the start, everyone has been very friendly and helpful. Mum needed somewhere quite quickly, and this was managed so carefully from the start. Mum's care plan is reviewed with us to ensure her needs are met, not just physically but also mentally stimulating. Everyone is friendly, supportive and understanding of how emotional this is for the resident and family. I know Mum is safe and has the best care possible. Thank you Highmarket for looking after Mum.

Reply from Hannah Atherley, Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.


At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C J (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot get any better than this care home. The facilities, the attentive staff, the activities and location.
My Mum loves being there and we love visiting her.
The building is big, modern and bright. It has little sitting rooms on all floors and small kitchen dining rooms too.
The admin, management
and carers are very professional and really care about the residents.

Reply from Hannah Atherley, Manager at Highmarket House

Thank you for taking the time to review us.


We really appreciate your kind words, we are delighted to hear you're happy with your experience at Highmarket House.


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Review from Alan L (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has dementia and was living at home with the help of carers suffered a burst pipe which flooded his home during the cold spell in December, this was on a Saturday morning. I rang around all good rated care homes, Highmarket House were the only one willing to accept my father on a Saturday,
even calling in staff from home to do the paperwork. My father was treated with kindness and respect from the very start, he stayed for four weeks of respite and has now become a permanent resident. I cannot praise the staff highly enough, everyone from the receptionist to the carers are friendly and helpful, nothing is too much trouble. The care my father is receiving is second to none and we are always made to feel welcome when we visit. My father particularly enjoys the activities and socialising with the carers and other residents and really enjoys mealtimes and being able to choose from the menu. My father has now settled in well and he is being looked after by the very caring staff.

Reply from Hannah Atherley, Manager at Highmarket House

Wow, thank you so much for your lovely review. The team will be delighted, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S C (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and friendly, offering a great variety of activities and gives personalised individual resident care. Regular relative's meetings and invitations to join in with events and activities.

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Review from G S (Sister of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Highmarket for respite l found it very emotional putting her there as I was worried she wouldn't settle. The first couple of days she kept asking to go home and wanted to know if her mother knew she was there (our mother died 17 years ago, which is all down to her dementia). The
staff were all wonderful with her and she has really settled down there and is really happy there and I believe it is all down to the staff that are looking after her. Since she has been there she has put on weight which is all down to the good food and looks healthier.
I can't fault Highmarket and would recommend it to anyone who is thinking of putting their parents/siblings in there. I have always been welcomed there when I visited.

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Review from Sandra M (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Highmarket in June after a decline in her health meant she could no longer remain at home. She was warmly welcomed by all at the home and cared for with respect and great understanding by the staff. When visiting we were always made welcome, and the staff would advise
of any concerns that they may have. Unfortunately, she passed away early in September, the staff were very compassionate and helped us deal with the necessary arrangement. I cannot praise the staff at Highmarket enough and would willingly recommend the home.

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Review from James S (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The piano in the communal sitting area has not been regularly tuned to the piano is very out of tune. A piano tuner is required twice a year to tune the piano. The radio in the sitting room does not work and is for appearance only.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Many thanks for taking the time to review Highmarket House. The piano in the communal sitting areas was last tuned on 29th July 2022 and we look to keep this regularly maintained. The radio in the sitting room has also been checked on 12th September 2022 and is working correctly.


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Review from Christine H (Next of Kin) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Highmarket House for ten days respite. She was initially very apprehensive about going, but soon settled in. My mother was treated with the upmost kindness and care and will be going there again next month for further respite care whilst I go on holiday. I know that she will be well
looked after so I can relax and enjoy my holiday.

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Review from J W (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely happy home, the staff are all wonderful and nothing is too much trouble. My only grumble would be the TV noise.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Many thanks for your kind words about the atmosphere and care provided at Highmarket House, we really value lovely comments such as these. Please be reassured that we regularly ensure our staff and residents are conscious of others in the home, ensuring TV volume is kept to a minimum, particularly in the evenings and on occasions when residents are resting.


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Review from Rex S (Son of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Highmarket House have treated my mother with tremendous kindness since she arrived. She has increased in function in terms of walking and looks in better health. Everything has been done properly and there are so many lovely people on the shelf. The facilities are really outstanding too.

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Review from Daphne B (Respite Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to High Market House on December 22nd 2021 for respite. He is still there 1st February 2022. For the first time in 25 years, my brother has been treated with respect compassion and all due to the wonderful team that have supported him for the past 2 months. I thank you all on behalf
of my brother and myself.

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Review from J M (Respite Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. My medication was provided but not at the times specified by my doctor. These times were written on a list and given to the person who controlled this. For instance, my levothyroxine needed to be taken on an empty stomach and Simvastatin taken last thing at night.
2. At my interview I was told that
I could have satellite TV in my room and the right equipment was supplied by my granddaughter who works for a satellite TV company in a senior position. This failed as a 91-year-old failed to supply his parents permission to use it.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Thank you for your excellent review of Highmarket House. We were delighted to hear you had an enjoyable respite stay with us. We were very happy to hear your positive comments about the staff and the food as you left. We always encourage residents to mention any concerns they have to the staff at the time so that we can take away any worries and make your stay a happy one. Your comment regarding medication is of concern but our records indicate these were administered correctly. We were pleased to be able to set the TV up for you to watch football using satellite. We do hope we can welcome you to Highmarket House again in the future.


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Review from Mike M (Son of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The leadership team and staff at Highmarket House really helped and supported our family during the process of moving Mum from hospital to the care home. The whole process was handled professionally and sensitively.

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Review from Maggie H (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a turbulent couple of weeks for our family. My husband's father passed away very suddenly, leaving behind his wife of 57 years, who has a diagnosis of vascular dementia with Alzheimer's. He was her main carer and her rock.
We spoke to the staff at Highmarket House, following a recommendation
from my dearest friend and we have not looked back. We are so grateful for the wonderful care and support the team have given to us and my mother-in-law. They have definitely been a light in the tunnel and have helped us all cope with the trauma of such a sudden loss.
We have all grown to love our visits to Highmarket and already feel very much part of a very special family.
Thank you for caring so much and for all you've done for our family.

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Review from Annette T (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first crisis sos we did to the unflappable staff member, we have been so impressed with Highmarket. If you were judging results on the caring lovely staff they would rate highly and this was of utmost importance to us as they are the ones that would be looking after our mother. Not only were
her needs put first but also our sensitive feelings and concerns at this difficult time. Every day my brother and I phone mother on the portable phone and it is always answered in such a chirpy manner you never feel a nuisance. The nurses update weekly is so invaluable and every aspect of her medical care is explained fully. Fast forward 2 weeks onwards and we have had a successful and easy visit in the pod and look forward to another next week.
So thank you.

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Review from Stuart M (Son of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Highmarket House in the early stages of the first Covid-19 lockdown. In her mid 90's she was unstable on her feet, not well at the time and in need of more support than was possible with carers who had been supporting her at assisted living accommodation. The team at Highmarket House
were quick to assess her situation and put in place a number of measures to reduce risks and aid her recovery. As a result of the great care and support she receives she is doing well (albeit frustrated like most at the constraints of the lockdown). She talks highly of the care and attention given to her by staff, enjoys the activities and comments frequently and positively about the food. We appreciate the great communication, feedback and regular (monthly) reviews from the management and team at Highmarket House.

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Review from Brenda H (Mother of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 94 and has been in Highmarket House for the past two years. Previously, she was a resident in another care home, but we moved her to Highmarket House when we moved house as I wanted her close to me. We felt very fortunate to place Mum in Highmarket; she settled in well and told us that she
was much happier there than at her other care home, although she was not unhappy at her other care home. She like being in the centre of town with the park around the corner and shops and restaurants nearby. She loves being able to go out shopping and dining, which she was not able to do so readily at her previous care home because of its location.
All the staff are truly marvellous, kind and caring and very involved with all residents. There is plenty for them to do and lots of get-togethers which include family etc. The food is exceptionally good, and the chef works very hard to serve interesting and tasty meals. I love the fact that cake and coffee/tea is always available to us.

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Review from Stephen J (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Highmarket House since late 2017 and has received excellent care in a very pleasant environment for all that time. She has enjoyed group activities such as crafting and singing and also receives individual attention addressing her needs. Members of staff spend time getting
to know the residents as individuals. The last six months have been challenging for all due to the Covid-19 restrictions, but staff have all worked hard to care for and entertain the residents. Family video calls have been made available, together with ‘garden’ visits when restrictions allowed them.
Before the lockdown, Highmarket House was always very welcoming to visitors. I am sure this welcome inside for family time, refreshment and activities will resume as soon as the time is right.

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Review from Rachael K (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highmarket House is a real gem. They talk about the Care team being visitors in the residents home. This is exactly how the approach looking after everyone. They are so thoughtful, caring, knowledgeable but also fun with a great sense of humour. There’s an amazing array of activities arranged to keep
everyone occupied and to help make friends. The food is lovely, with cake, BBQs and a drinks night on Friday. During the recent COVID -19 pandemic, they were amazing, the hygiene and distancing rules were stuck to religiously, but to help keep us all in touch we had skype calls and then garden visits as the rules relaxed. My Mum is very happy there. Would recommend Highmarket House and the team to anyone looking for a wonderful place for a relative to move to if they can’t quite cope home and need a safe and fun place to live.

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Review from Caroline C (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very challenging time of Covid-19, Highmarket House have managed their residents with compassion, care and efficiency.
At all times the well-being of the residents seems to have been paramount, and the carers have remained cheerful and kind throughout. The mood in the care home is kept
light by lots of activities and music, a musician has come and played in the grounds so that residents could hear and see him from balconies and windows.
I don't think my mother could have been looked after better, and I am very, very grateful for everyone's patience and kindness at such a difficult time.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Highmarket House is calculated as follows: ( (401 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 457 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!