Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 139 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

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Care Provided by Highmarket House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Francesca Cowley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highmarket House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,830
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £2,040

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Highmarket House Reviews (139)

Total of 139, showing 61-80
9.9

Highmarket House has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years. Over all time Highmarket House has 139 reviews.

Overall Experience

  • 128
  • 10
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Date Published

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Review from Julia T (Niece of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been grateful for the personal care and attention to our Aunt. Particularly during the difficult times with coronavirus widespread in care homes. We were pleased with the response of Highmarket, as represented by closing the home to visitors early on, staff recruitment and deployment
policies, and the kind and individual care we witnessed on our Skype calls. We have had little cause for anxiety with reference to our Aunt's care. Thank you, Highmarket staff!

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Review from J R (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are mostly extremely helpful, certainly very good with my parent. Food is excellent and service encouraging. I feel there could be more encouragement to participate in the entertainment on offer. Very helpful with organisation and fees. Very empathetic. Wait for an urgent bell to be answered can
be long ie 15 minutes plus.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Thank you for your excellent review of Highmarket House. We are delighted that our care and support is rated very highly and that you consider your parents to be treated with dignity. Our lifestyle team take time to develop activities around resident’s hobbies and preferences so they can continue doing the things they love. Residents are encouraged to participate in our entertainment but we respect their decision not to do so. On your parents suite, while we have a high carer to resident ratio, there is a high reliance on call bell usage. Some residents can call the bell minutes after being visited by which time we are with another resident. We monitor this daily and are now implementing portable pagers to reduce the waiting time.


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Review from Wendy W (Niece of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has now been at Highmarket House for 12 months and her love of her home and the care she receives has only increased.
The varying in-house activities and the trips out into the town with the staff are highlights for her, as are the meals.
As a family member, I am always welcomed into the
home and I also enjoy some of the activities, especially visiting singers!
I cannot recommend Highmarket house too highly.

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Review from C L (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We believe our mother is receiving an excellent service from all members of staff. We could not ask for any more. They are all superb.

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Review from Lynda C (Sister of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Highmarket House just before Christmas 2019. We as a family thought it would be an awkward time to move, busy with Christmas activities, etc. However, the welcome was second to none, caring cheerful people who could not have done more to make her feel at home and all of us welcome.
Maintenance men had her ballet and dance pictures and television installed without delay. She is severely partially sighted so the pictures are her start-up conversation, with people asking her about them and the television she can listen to programs. Two very important aspects of her life. This level of care is the normal daily routine for "team Highmarket" the activities and the outings, mean such a lot. We have experienced three care homes in the last eighteen months or so, Highmarket is streets ahead. We kept hearing all good reports before the move, all of which are true. Social services chose this home initially for us to view. So glad we did. Highly recommend.

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Review from J D (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Highmarket House has been amazing. The made the last weeks of my mum's life so comfortable. The staff were all so warm and caring, the nursing care was fantastic. Not only did they care for my mum with dignity and respect, they also took great care of me, so that I could spend the last
two weeks with my Mum. Their support, love and warmth made my mum's passing more bearable.

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Review from M L (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I entered Highmarket House, I have been very impressed by the warm welcome from all the staff that I met, and the lovely home that has been created there. My mother has settled in and is very happy and is being well cared for. I am also appreciative of all the help and advice that
has been given to my mother and I, by the management team over the past few months.

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Review from Jon B (Son of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came last Sunday for Sunday lunch with Mum and the food and service were good and I enjoyed it very much. Also, visited today and Mum had been out for the day and then back to an entertaining singalong - she had a great time. Great that Mum has these things to do.

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Review from P S (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for two weeks respite/holiday to be near family. She had a lovely time and joined in many of the activities. It also, made life easier for us, not having to care 24/7. She lives many miles away from us, so it's a chance for her to see family, friends and join in celebrations.

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Review from A R (Respite Resident) assisted by family/friend published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and washing great. Staff very friendly.
Altogether a good experience of respite care.

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Review from Lynne F (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall extremely pleased with the home. Wonderful staff, all very friendly and efficient. The home is outstanding with beautiful furnishings and good large rooms. A small complaint is that Mum's room is not cleaned on a daily basis, especially the bathroom.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Thank you for taking the time to leave a review of Highmarket House. We are delighted to read that you consider the overall standard of care to be excellent and that you would highly recommend the home. We are very sorry to hear your concerns about the cleaning of your mother’s room. As we pride ourselves on the high standards of cleanliness within the home, we have immediately addressed this with our head housekeeper and we have put additional checks in place to prevent this happening again. Don’t hesitate to talk to us should you have any further concerns – it’s important that you remain highly satisfied with all aspects of your mother’s care here at Highmarket House.


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Review from Deborah A (Niece of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the home and my aunt has settled in very well.
The staff are all very helpful and nothing is too much trouble for them.

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Review from Ellen H (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother was in respite care and then a full-time resident at Highmarket House, I feel she was treated with dignity and great care. When a problem was spotted on the last day that she was in the care home, the senior staff on duty dealt with the emergency situation promptly and kept me informed
when the paramedics had arrived, and then when my mother was taken to hospital. The next day I had a telephone call from the same member of staff asking how my mother was, and the ongoing situation. I cannot thank all members of the care home enough for the care and respect that you not only showed my mother but myself as well.

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Review from Tony G (Son-in-law of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my Father-in-Law was assessed and became a Highmarket House resident the management team and staff have been truly excellent in their overall care, support and medical attention.


They treat not only their residents with the utmost respect but also all their visitors and are totally

committed to giving the very best service and care possible.


Due to the professional attitudes shown by the Highmarket House management team and their staff, my Father- in-Law has settled in very quickly and feels totally safe and extremely well treated and cared for.


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Review from William R (Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The greatest asset of this care home is its location in the centre of Banbury yet on the fringe of a park. It is within 5 minutes walk from several pubs and all the good restaurants of Banbury. The general atmosphere here is friendly, welcoming and happy, this being obvious as you enter the reception
area with its attached coffee lounge. It is a pity that the food is so poor and badly presented. Vegetables mostly fresh but the meats, bacon etc quite awful, tough and sometimes inedible.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Thank you for your very positive review of Highmarket House. We are delighted to know you would be extremely likely to recommend our home and have given outstanding scores to the care and support, facilities and cleanliness. We are sorry to hear your comments about the food. At Care UK, we pride ourselves on the quality of our food and dining experience. Our home manager has met with you to understand what you would like improving. I am pleased to advise that we have now changed to a local meat supplier and our chef is talking to them about increasing the meat content in the sausages and improving the bacon. We are constantly in touch with all our food suppliers to ensure our quality standards are met. Our chef will speak with you regularly to ensure we continue to meet your expectations.


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Review from Carol L (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have settled or we are now certain we did the right thing by placing her at Highmarket. Staff always seem to be happy and always able to answer any questions we have.

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Review from A T (Husband of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice but there are not enough staff. The food could be better! For the money that is paid, it should be better food! They should be taken out once in a while to get fresh air, it's very important! More activities to suit the men as well!

Reply from Amy Wilson, AD at Highmarket House

Thank you for your very positive feedback of Highmarket House, particularly the care, safety, cleanliness and management. We are delighted that you would be extremely likely to recommend the home. We are sorry to hear that you feel the food could be better. Each month, we run a food club when the chef listens to feedback from residents about menus and ingredients. Care UK are proud to have higher staff to resident ratios, compared to other care homes, and this is reviewed regularly at Highmarket House. The activities and outings we offer are tailored to residents wishes, and we have regular residents meetings to listen to their choices, to forward plan what we do. We take residents to the park, to local events and local shopping, and we have access to a minibus. We have a lovely enclosed garden, courtyard and balcony which are great on warmer days and for getting a bit of fresh air in the colder months. Your partner would like to join his friends for lunch, so this is something we will help set up for him.


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Review from Tony M (Son of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming care home run in a very professional and caring manner. There are some minor teething problems from this one year home, but overall it is a friendly and efficient home. Attention is required to the organisation and timing of activities as this is a bit ad-hoc at the moment. It would be beneficial
for those residents with a specific need to have a telephone facility available in individual rooms (chargeable as required).

Reply from Amy Wilson, AD at Highmarket House

Thank you very much for your lovely comments about Highmarket House, in particular, the care, cleanliness and friendliness. We are delighted that you would be extremely likely to recommend the care home. We have now a full lifestyle team in place who are developing a more regular activities programme around what the residents would most like to do. With regards to the telephone facility, there is an opportunity to have a phone installed and we are working with BT to sort out connectivity.


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Review from Josh T (Grandson of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are really friendly and nice, also they are very helpful.
Also, the facilities are great and the cleanliness of the care home is great.

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Review from Brenda C (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that Highmarket could accommodate my mother. I have two other care homes to gauge their performance by and this care home leaves the others in the shade. Third time lucky.
She is getting everything she needs and to see her so content means I worry less. I cannot praise the staff enough,
a truly caring and pleasant team who she is very happy with.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Highmarket House is calculated as follows: ( (401 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 457 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!