Review from A T (Husband of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very nice but there are not enough staff. The food could be better! For the money that is paid, it should be better food! They should be taken out once in a while to get fresh air, it's very important! More activities to suit the men as well!

Reply from Amy Wilson, AD at Highmarket House

Thank you for your very positive feedback of Highmarket House, particularly the care, safety, cleanliness and management. We are delighted that you would be extremely likely to recommend the home. We are sorry to hear that you feel the food could be better. Each month, we run a food club when the chef listens to feedback from residents about menus and ingredients. Care UK are proud to have higher staff to resident ratios, compared to other care homes, and this is reviewed regularly at Highmarket House. The activities and outings we offer are tailored to residents wishes, and we have regular residents meetings to listen to their choices, to forward plan what we do. We take residents to the park, to local events and local shopping, and we have access to a minibus. We have a lovely enclosed garden, courtyard and balcony which are great on warmer days and for getting a bit of fresh air in the colder months. Your partner would like to join his friends for lunch, so this is something we will help set up for him.

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Review from Tony M (Son of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience

A welcoming care home run in a very professional and caring manner. There are some minor teething problems from this one year home, but overall it is a friendly and efficient home. Attention is required to the organisation and timing of activities as this is a bit ad-hoc at the moment. It would be beneficial

for those residents with a specific need to have a telephone facility available in individual rooms (chargeable as required).

Reply from Amy Wilson, AD at Highmarket House

Thank you very much for your lovely comments about Highmarket House, in particular, the care, cleanliness and friendliness. We are delighted that you would be extremely likely to recommend the care home. We have now a full lifestyle team in place who are developing a more regular activities programme around what the residents would most like to do. With regards to the telephone facility, there is an opportunity to have a phone installed and we are working with BT to sort out connectivity.

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Review from Josh T (Grandson of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience

All of the carers are really friendly and nice, also they are very helpful.
Also, the facilities are great and the cleanliness of the care home is great.

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Review from Brenda C (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

I am delighted that Highmarket could accommodate my mother. I have two other care homes to gauge their performance by and this care home leaves the others in the shade. Third time lucky.
She is getting everything she needs and to see her so content means I worry less. I cannot praise the staff enough,

a truly caring and pleasant team who she is very happy with.

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Review from John T (Wife of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

The management and staff at Highmarket House perform to a very high standard. You are always greeted with a very friendly attitude and made to feel welcome. All residents are professionally monitored accordingly to maintain health and efficiency. The determination to make the residents feel at home

and live in a happy environment cannot be faulted.

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Review from Jeremy C (Brother of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

My brother was originally admitted to Highmarket House for a period of respite care. The staff have been most helpful in managing the transition period between home life and living in a care home environment.
My brother now needs full 24/7 care management and the staff have been wonderful in communication

with social services/social worker/finance department in the next step for full-time residential care. We could not have managed without their advice and assistance.
Thank you Highmarket House.

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Review from Prince C (Brother of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience

I'm happy to know my brother is here. The team have got to know him quickly and we'll and I am relaxed as he is is genuine safe caring hands who enjoy what they do. They smoothed out the maze of legal and regulatory requirements which was,an unexpected godsend. Highly recommend

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Review from Alison T (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience

Very impressed with all the staff and the high standard of care. We moved Mum from another care home in the middle of July and she settled in quickly, with all the staff making her feel really welcome. Unfortunately, Mum was taken ill, but this was picked up quickly and we were able to get her to the

hospital for tests etc, and she was back the next day. There is a lovely friendly atmosphere as soon as you walk through the front door.

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Review from Lindsay S (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience

Dad has been cared for with dignity, respect and laughter, we are all so grateful for all the staff at Highmarket House. The standard of care is second to none, the activities, the food, the surroundings, the outings, we could not have asked for a better place for Dad to have his last few months.
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would like to mention that all the staff from the managers to the domestic staff not only cared for Dad but also cared for Mum and I which helped us through a very difficult time at the end. Knowing we could go home at the end of the day that he would be treated so well made the situation a little easier. Thank you all for all you did.

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Review from Joy F (Daughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience

My father became a resident in August and is very happy with all that is on offer to him at High Market House. Following a fall fracturing his hip in March, mobility became difficult and my father was looking for a care home that could provide ground floor accommodation and space within the home to

facilitate ease of movement. He was fortunate to obtain such a room with full-length patio door opening onto his own garden area with table and chairs. Within the room, there is a large en-suite bathroom with wet room shower. The modern, bright decor adds to an uplifting ambience.
The care staff are very proficient, caring and nothing is too much trouble. The home is very proactive in providing stimulation through activities and entertainment for the residents and have made links with local businesses to further help residents.
Whilst my father has only been in Highmarket for a short time, he is very happy, well cared for and Highmarket House can be highly recommended.

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Review from Gill M (Friend of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience

Very efficient but kind and understanding service. Amazing choice of food which is excellent in quality, more like a hotel than a care home.

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Review from Joanne B (Daughter-in-law of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience

We as a family have been very pleased with the care and help that Highmarket House has given to Mother and ourselves. Nothing is too much trouble. She has settled very well, made some lovely friends and looks forward to every day. Everything is just perfect. Thank you to the whole team at Highmarket

for taking such good care of Mother and making her happy.

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Review from Hazel C (Widow Widower) published on 22 August 2018
Submitted via Website • Report

Overall Experience

The care that my husband received whilst in Highmarket House was second to none. He was welcomed as a new resident and felt at home immediately. Staff are always on hand whenever necessary and were of a friendly and happy disposition. The dining room provided fine dining food as the catering was excellent

and the choices varied. I never had any cause to criticize the cleanliness of the facilities and the care I received at the end was first class. I highly recommend Highmarket House and have persuaded prospective residents and families to visit on my recommendation.

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Review from S O (Sister of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience

This is the first care home I have ever visited and I was very impressed. Polite and helpful staff. Calm atmosphere and everything possible provided for the residents. I come away assured that my sister was in the best possible place. Thank you all. Also, the interior designers who worked on all the

decor deserve a medal. Wonderful.

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Review from L C (Daughter-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

The home was very tastefully decorated, excellent facilities and very clean. The staff are fantastic and helpful. The food is good and plenty of activities for the residents.

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Review from Campbell S (Partner of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience

After looking at many homes I can wholeheartedly recommend Highmarket House. From the spotless, airy and well-equipped rooms to the first rate communal facilities it really stood out, especially after looking at a few homes back to back. Every member of staff genuinely appears to enjoy their jobs with

the feeling that it is the residents who are the priority which is exactly as it should be. Knowing that someone isn't just being watched but that they are cared for is what this home is about. And a special thanks to the excellent member of staff for whom nothing was too much trouble.

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Review from George C (Son of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience

Exceeded expectations. Highly recommended. Happy to leave knowing they were in good hands. And food is great!

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Review from Sophie S (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience

After making the hard decision that my mother needed more care that any family member could give, we were accepted for a place at Highmarket House. Following a few fretful days prior to her becoming a resident, mum's transition to full-time care has been amazing.
She is being looked after and loved

like she were a family member, she is being mentally stimulated and exercised daily and I believe her quality of life has increased tenfold.
The staff here not only look after my mum but my dad too! He visits daily and is always welcomed with a coffee and a smile every time - he also participates in the activities, so he can still be involved in his wife’s day to day life.
It was a very hard decision to make, but knowing my mum is being looked after the way she is, we know that it was the right decision to make and I wouldn’t hesitate in recommending Highmarket House to anyone looking at placing a family member in their care.

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Review from Faye W (Granddaughter of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience

I could not have asked for a better home for my grandmother! She has only been at Highmarket House for a little over a month but she has lived a more fulfilled life in the last month than she has in the last few years. She is happy, settled, well cared for and engaged. She has baked cakes, been for

walks in the park most days, been dancing and also fitted in a visit to her favourite animals at the local bird sanctuary. The staff are really caring and make sure the activities are varied and even tailor them to the interests of the residents. The home itself is beautiful and welcoming, there is always a cup of tea and a piece of cake on offer and it is a pleasure to visit my grandmother and spend time with her. The home and the staff have become an extension of my family in such a short amount of time - the world would be a better place if more care homes were like this one! Who said getting old and living with Alzheimer's had to be boring, not Highmarket House, that's for sure!

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Review from Anita Jane B (Granddaughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

Highmarket House really is a home from home, brightly decorated and extremely clean. The staff feel more like friends and go over and above to get anything you need. The activities and outings are something my gran looks forward to and she really enjoys her food which is first class. Her room is cosy

and has a beautiful view. She has many friends here and has grown her confidence. Couldn't be happier knowing my gran is safe and secure.

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