Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 139 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

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Care Provided by Highmarket House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Francesca Cowley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highmarket House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,830
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £2,040

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Highmarket House Reviews (139)

Total of 139, showing 101-120
9.9

Highmarket House has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years. Over all time Highmarket House has 139 reviews.

Overall Experience

  • 128
  • 10
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Date Published

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Review from Judith L (Resident) assisted by family/friend published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place and views. Very friendly, clean and a great place all round.

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Review from Lewis B (Grandson of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. My nanny loves it there and always cake on arrival.

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Review from J R (Son-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with this place. The staff are so friendly and food beautiful. Everywhere is so clean and posh.

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Review from Jo S (Friend of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so lovely to visit my friend and see her happy in a beautiful home. It's lovely to see on social media the activities that my friend enjoys, going to the park, making crafts and enjoying the pub within the home. I haven't eaten here but my friend has thankfully gained weight. The welcome we get
from the lovely staff who are so caring and know my friend well in such a short time. This home has a lovely homely feel.

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Review from Frazer C (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They didn't just go the extra mile, they went the extra hundred miles. Brilliant. Thank you all.

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Review from Peter W (Son-in-law of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has received excellent care at High Market House for the approximately four months since she moved in. The general ambience is clean, pleasantly presented with lovely coffee lounge area when you first arrive. Her room is light and airy with very good facilities and she has access to
her own patio.
The staff are exceptional providing an outstanding level of care with a friendly but efficient service. The food is well prepared and of a very good varied standard. Our family is therefore delighted with the manner of her care and reassured she is happy in her new home.

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Review from K D (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my parents moved in last January, they have been treated with dignity and respect and yet as if they were one of the family. Nothing is too much trouble for the staff and I am kept well informed by the manager.

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Review from Sheree G (Friend of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming from all staff. Nice clean bright building. Easy to locate. Care staff always happy to help you nice and polite. Beautiful gardens. Tea at 3 pm with a different cake every day. Cannot fault Highmarket House.

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Review from Hilary (Granddaughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highmarket House have been very helpful providing prompt respite care to alleviate a potential crisis situation. The home and facilities are excellent and very clean. The location is very central in Banbury for easy access, however it is set back from a main road.
The staff have all been very supportive
to all the family and I would not hesitate to recommend Highmarket House as a friendly and caring care home.

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Review from Trevor (Grandson of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highmarket House have been very friendly and supportive to both of my Grandparents and the family, as my grandfather was in for respite. Lovely new, clean facility with friendly staff and a great central location.

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Review from Laura D (Granddaughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and staff are fantastic. There is always someone popping in to speak to my nan and they are very good at engaging with her.

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Review from Nikki E (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father-in-law twice last week; he is staying here for respite care. It was clean and bright. The building has obviously been well designed and well thought-through. The restaurant is pretty with flowers on the tables and decorative napkins. His room looks out to an enclosed garden. It has
seating and a table right outside his access door.
I had made contact with the manager, previously. She was very helpful and kind, going 'above and beyond', to accommodate him happily, suggesting that our steam train DVDs could be shown in the cinema. Everyone seemed very helpful and extremely attentive to individual needs and preferences eg someone created a cheese and wine tasting. The 'helpers' were encouraging him to get out and about in the care-home and he has been going to the restaurant to have his mid-day meals. The respite care aspect feels like a hotel. It feels modern, upbeat and appears to have plenty of activities on offer.

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Review from R W (Brother-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review was given during a four-hour visit, but my experience was of a well-run establishment with pleasant, caring well-trained staff.

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Review from Shirley E (Sister of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impression very good, friendly, attentive, very welcoming and staff excellent. Not living in this area cannot give a review but having visited my sister for the first time very impressed and feel that my sister is very well cared for.

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Review from C W (Sister of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is given on a first 4-hour visit to this home to visit my sister. First impression in entering the home was very impressive, clean, light and airy. All staff we came in contact with were very friendly.

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Review from M A (Power of Attorney of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm really pleased that our uncle is in Highmarket House. He has settled in really well due to the care and attention he is receiving.

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Review from W A (Sister-in-law of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such a friendly atmosphere. I always feel very welcomed when I visit my brother-in-law. Thanks for making him feel so at home.

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Review from M A (Power of Attorney of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, my uncle has been well looked after. Decor and customer service is second to none. Always feel at home when I'm there. They really encourage the family to come in and get involved.

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Review from B H (Cousin of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, nothing not to like, the staff, rooms, decor etc.

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Review from V A (Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here for 4 months and I feel safe and well cared for. I enjoy the activities, I am going to the pub tonight in Highmarket.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Highmarket House is calculated as follows: ( (401 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 457 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!