Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Parking on-site
Highmarket House has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years. Over all time Highmarket House has 139 reviews.
Review from Michael C (Son of Resident) published on 22 February 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Mark H (Son of Resident) published on 22 February 2018
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5.0 out of 5
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Review from James B (Grandson of Resident) published on 22 February 2018
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5.0 out of 5
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Review from I H (Sister of Resident) published on 20 February 2018
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5.0 out of 5
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Review from M C (Friend of Resident) published on 15 February 2018
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5.0 out of 5
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Review from I S (Friend of Resident) published on 13 February 2018
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5.0 out of 5
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Review from Sandra G (Daughter-in-law of Resident) published on 13 February 2018
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5.0 out of 5
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Review from Susan W (Niece of Resident) published on 30 January 2018
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5.0 out of 5
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Review from Helen J (Daughter of Resident) published on 17 January 2018
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Overall Experience
5.0 out of 5
My mothe'rs life has been totally transformed - and she is now looking so much healthier. The staff are so good. She has had hair and nails done, she is eating well, socialising. I have total confidence and trust with all at Highmarket House and a
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Review from Judith R (Friend of Resident) published on 18 December 2017
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5.0 out of 5
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Review from B P (Friend of Resident) published on 30 November 2017
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5.0 out of 5
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Review from Pamela W (Friend of Resident) published on 28 November 2017
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5.0 out of 5
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Review from Michael W (Friend of Resident) published on 28 November 2017
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5.0 out of 5
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Review from Gill R (Daughter of Resident) published on 28 November 2017
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5.0 out of 5
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Review from Maurice H (Friend of Resident) published on 14 November 2017
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Overall Experience
5.0 out of 5
What I can say though, through considerable experience of visiting care homes, I was very impressed with the ambience of Highmarket House and the caring
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Review from Linda B (Friend of Resident) published on 31 October 2017
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5.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Highmarket House
We are delighted to hear your positive comments about our new home. We are very proud of our team at Highmarket House who are indeed passionate about caring and supporting residents as well as family and friends. It’s wonderful that you think our food offers plenty of choices and is well presented. I am interested to read about your suggestion of a personal diary. Our signing in book in reception provides a record of all visitors to the home, including the resident's name. However, each of our residents are provided with Care UK notebook and pen, which could be used for this purpose if families and residents choose to. Should you think of any other ideas for improvement, please don’t hesitate to talk to our home manager
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Review from Sid B (Friend of Resident) published on 26 October 2017
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5.0 out of 5
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Review from Anita B (Granddaughter of Resident) published on 26 October 2017
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5.0 out of 5
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Review from Robin P (Son of Resident) published on 17 October 2017
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5.0 out of 5
When we realised that this was not viable for a number of reasons, I started looking for a suitable home in the Banbury area. I considered at least ten homes and visited four in total before choosing Highmarket.
From the moment I walked through the door, met the staff and saw the environment I knew this was the place for my mother.
She has settled in far better than I expected and is loving the care and compassionate attention from all the staff.
Highmarket has given us both great peace of mind which you cannot put a price on, but Highmarket is worth every penny.
Well done and thank you, everyone, at Highmarket.
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The Review Score of 9.9 (9.873) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Highmarket House is calculated as follows: ( (401 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 457 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Highmarket House is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jul 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Home Manager
Joined: 2018
As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
