Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 147 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home that offers round-the-clock residential, nursing and short-term respite care, as well as specialist dementia care.

Located in Ferndown, Dorset, the experienced and skilled team delivers excellent care in luxurious surroundings. All bedrooms are en-suite and individually styled. Residents are encouraged to live active and fulfilled lives with premium facilities, such as a cinema, hair salon and a café.

The Ferndown team gets to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They carefully plan a wide range of group and one-to-one activities such as music sessions, outings and growing vegetables in the garden.

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Care Provided by Ferndown Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Muslin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ferndown Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,498
    • Self-Funded Residential Dementia Care from £1,588
    • Self-Funded Nursing Care from £1,838
    • Self-Funded Nursing Dementia Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,498
    • RESPITE Self-Funded Residential Dementia Care from £1,588
    • RESPITE Self-Funded Nursing Care from £1,838
    • RESPITE Self-Funded Nursing Dementia Care from £1,928

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Ferndown Manor Reviews (147)

Total of 147, showing 1-20
9.7

Ferndown Manor has a Review Score of 9.7 (9.749) out of 10, based on 43 reviews in the last 2 years. Over all time Ferndown Manor has 147 reviews.

Overall Experience

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Review from Z A (Friend of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Manor is a spacious and pleasant environment. It is always clean and neat, and the staff are always pleasant. The arrangement of the rooms from a visitor's point of view could do with reviewing, as there is generally not a visitor's chair, and if there is you can only sit on the other side of the
bed and if there is not you have to sit on the bed.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your thoughtful review! We're so pleased to hear that you find our home spacious, clean, and welcoming, and that you've had positive interactions with our staff. We always strive to maintain a comfortable and pleasant environment for both residents and their families.We appreciate your feedback regarding the visitor seating arrangements. We understand how important it is to have comfortable and accessible seating during visits. Your suggestion to review the room layout to better accommodate visitors will be considered as we continue to improve the experience for everyone. Thank you again for your valuable input. We are committed to making sure both residents and their families feel at home and well-supported, and we will work on making any necessary improvements to enhance your visiting experience. Best wishes.


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Review from S S (Daughter-in-law of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferndown Manor and all the staff continue to be amazing in all the care, understanding, provision of entertainment and activities for my mother in law. Their support to her and her needs and to us as a family at a distance goes above and beyond. My mother in law has flourished since becoming a resident
at Ferndown Manor which is all attributed to the comments above.

Reply from Robin Hill, Home Manager at Ferndown Manor

Many thanks for taking the time to complete this review for Ferndown Manor. We are so pleased to receive these comments and indeed your previously communicated words regarding your Mother-in -law's care since moving to the home. We strive every day to make our residents lives as fulfilled as possible and it is lovely for our hardworking team to receive this deserved recognition. Kind regards from the whole Team at Ferndown Manor.


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Review from Louise B (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferndown Manor is an excellent care home. The management and all members of staff are always kind, helpful and extremely supportive. My mother has had several respite stays over the past year and l have had the pleasure of getting to know many of her carers. The home is clean, well run and offers so
many things such as hairdressing, chiropody, a lovely coffee shop, various activities for the residents and their families, and delicious, varied nutritious meals. l felt that my mother was always safe, well cared for and treated with the utmost dignity and respect. Thank you to everyone.

Reply from Robin Hill, Home Manager at Ferndown Manor

Thank you for your comments which are greatly appreciated by the whole team, especially those who helped care for your Mother during her respite stays at Ferndown Manor.


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Review from Kay S (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and I have found the staff to be caring and kind towards her. She is comfortable and looked after her well. However mum would love to be able to chat with a staff member each day, although she realises that the staff are very busy.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for taking the time to leave your lovely feedback for Ferndown Manor, your feedback will be greatly appreciated by the team. I am pleased to read that you have found the staff to be caring and kind towards your mum and that you feel she is looked after well. This is of the upmost importance to us.I would also like to thank you for making us aware that your mum would like to be able to have more time speaking with the staff, we have taken this feedback on board, and we will ensure this is improved and the staff can spend more dedicated time with your mum. Thank you once again for taking the time to leave feedback. Best wishes


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Review from Alison F (Daughter of Resident) published on 1 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved into the home in June 2024. Since that date she has settled in well enjoys the activities and is much more like 'My old mum'. The care given is exemplary and always given with a smile.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for this lovely review. After her many visits 'testing us out !'....it has been our pleasure having your fabulous Mum make Ferndown Manor her home. She has certainly livened things up and brought many laughs to the home as well as brightened up our garden with her own colourful terrace...and colourful personality!


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Review from S C (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with the care dad receives. The staff take time to get to know him and tailor the care accordingly. Minor concerns about the inconsistency of activities on offer, this is due to unavailability of staff, particularly at weekends. Food seems good and plenty of variation. Facilities starting
to show their age although maintenance staff are excellent. Non-care staff (chefs, reception, housekeeping) all show care and compassion to residents. Management often invisible.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Firstly, I would like to start by thanking you for leaving feedback for Ferndown Manor. I am pleased to read you have been generally happy with the care provided to your dad and that you feel the staff take time to get to know him. This feedback will be greatly appreciated by the team. I would to thank you for raising your concerns about the inconsistencies in the activities provided. I would like to reassure we will take this feedback on board and we will review the activities schedule. To us, it's very important and we want to ensure we are providing consistent activities as it's important for the residents. We will also review the facilities of the home in the coming weeks and look to make improvements where needed. I am pleased you mostly feel positive about the home and once again thank you for your lovely feedback and the concerns you have raised. I hope you will soon see the improvements where needed. Best wishes.


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Review from Margaret T (Wife of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to the managment team and all your brilliant staff (including the chefs and catering staff) who took care of my husband whilst he stayed with you for respite during September. He hasn't stopped talking about how wonderful everything and everyone were - so much kindness came his way making
his 'holiday' a real pleasure, he was very reluctant to leave. This all helped our family and myself to cope with my hospitalisation knowing that he was safe, happy and so well cared for in such a beautiful home from home. Please relay our heartful thanks to all.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Many thanks for your lovely comments. It was lovely having your husband with us and he certainly did settle in at Ferndown Manor, not at all concerned when his stay was extended to allow you time to get back on your feet. We hope to see you both again soon. The Ferndown Manor team.


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Review from G L (Son of Resident) published on 3 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming rest home, with a lovely atmosphere. The staff are always happy and efficient, everywhere clean and tidy. My mum came out looking better than when she went in. The food was good (including the cakes!) and well received. Her only gripe was being woken up at 22.00 for her medication -
she's used to taking it at 20.00.

Reply from Reviews Team, Reviews Team at Ferndown Manor

Thank you for taking the time to comment on your Mum's stay at Ferndown Manor, she did say she enjoyed her stay and might return on another occasion for a break, we look forward to welcoming her again! The Ferndown Manor Team.


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Review from J D (Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about any of the staff or the way I am treated. I am very happy here.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your comments. We are so pleased you chose to make your home here at Ferndown Manor....from the whole team.


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Review from D S (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, the team build great relationships with the patients and families, becoming an extended part of your family as well.
The home is always clean and staff do an excellent job helping the families cope with the difficult circumstances their loved ones are experiencing. Highly recommend
the home.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for your words. Your Mum is much loved by the care team and glad to hear we all try to help not just with Mum but also support you through her care journey. The team at Ferndown Manor.


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Review from J W (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Gould Ward were excellent, caring, kept my updated regarding my mother's dementia. They should be rewarded they all went the extra mile. All staff at Ferndown Manor always polite and smiling. Please give everybody a good pay rise as they are the front of the team.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your lovely words. We were so sorry to lose your Mum this year. She used to like a good chat about her life and the places she'd lived. We and the residents miss you and doggies visiting very much too! The Ferndown Manor team.


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Review from B L (Respite Resident) assisted by family/friend published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good experience

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Review from Brian W (Respite Resident) assisted by family/friend published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really had a good experience staying at Ferndown Manor Care Home. The level of care has been first-class. Social activities were really enjoyable as I usually do not attend any when I am at home. I shall miss the company and staff and hope to come for respite again.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for your words. We are so glad you enjoyed your time at Ferndown Manor...you'd be welcome back anytime! Best regards from the whole team.


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Review from S S (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely pleased with the package of care received by my father over the past year. Even as he lost physical capacity he was treated so well. The social side of this care home is second to none. All the staff are so kind and friendly. Safe, clean, bright environment with a lovely secluded garden.

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Review from P W (Wife of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband moved into Ferndown Manor I knew I had chosen well. He was always kept neat and clean as was the home. He had clean white sheets and towels and the basin and toilet were spotless. The staff were caring and considerate of the gentleman he was. He enjoyed the food, and on occasion,
we ate together. Nothing was too much trouble. He enjoyed the activities the entertainment staff organised, always coming up with new ideas tailored to him. I couldn't have chosen a better place for him to end his life, surrounded by caring people in his own room overlooking the garden. Not only did they care for him but for me too. They included me in his life and were so compassionate when he passed.

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Review from D C (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care since the home opened 7 years ago. Friendly and attentive, good communication about residents' situation.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to leave us feedback about your experiences at Ferndown Manor since your association began. As you know we rightly set a high standard for ourselves, so we are very pleased that you feel we have lived up to your expectations in looking after your Mum all these years. Your Mum has been a favourite and friend of many over this time and it has been and continues to be, our pleasure having her at the home.


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Review from D A (Partner of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a good experience for my partner having not been in respite care before. He was very well cared for in the two weeks he stayed. The nurses were amazing, very reassuring, and kind to him. The only problem with the TV not working properly is this is an item he likes to watch, my 1 suggestion
is that a satellite TV would be a better option as there is more variety of programs.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you very much for taking the time to write a review for Ferndown Manor and for your kind comments regarding our nursing team and the high standard of care provided for your partner during his recent respite stay. We apologise for the inconvenience with the TV not working correctly and we are pleased to confirm we are currently in the process of purchasing new smart TVs to replace the existing ones. We hope that this will enhance your partners experience at Ferndown Manor should he stay with us again.


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Review from P M (Friend of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident at Ferndown Manor for only a matter of a few weeks and lately received end-of-life nursing care. She was treated with dignity and kindness. This same level of care and kindness was also extended to me by the staff when she passed away on Sunday afternoon, nothing was too much
trouble for them. Although it was only a short period I would not hesitate to recommend Ferndown Manor. As well as a very caring staff team the home is beautifully decorated and maintained, giving you a feel of home as soon as you walk through the door.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your kind words which are much appreciated by our team at Ferndown Manor. It was our pleasure to look after such a lovely lady and provide the love and care required as she reached the end of her journey. It was also a pleasure to witness the dedication and love you also showed towards your friend. Thank you again for taking the time to review Ferndown Manor.


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Review from Vicki C (Niece of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt came to Ferndown Manor 4 years ago. For the whole time she spent there she was very well cared for with a great deal of respect and patience by all the staff. Sadly she passed away just before Christmas but the care she was given during her last couple of weeks was exceptional - all the carers,
nurses and members of staff were so caring and kind to her and allowed her to pass away peacefully and with dignity. Ferndown Manor has a warm and caring atmosphere which is evident from the moment you step through the door. All the staff I met were always so kind to me and they were wonderful with my Aunt who could, at times, be challenging. She enjoyed the food there and the occasional activities she took part in - particularly trips out on the minibus.
Having lived independently on her own up until she had to move into the care home, it wasn't easy for her to adapt but all the staff gave her the respect and space she needed.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Vicki, thank you very much for taking the time to leave us feedback about your Aunts and your experience over the years at Ferndown Manor.
It was our pleasure to have her call Ferndown Manor home for all these years.
A formidable character, she is missed by all the team but will always be fondly remembered.
Thank you for your kind words as always.


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Review from Ashley A (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father entered Ferndown Manor with dementia we were very concerned about him and how frail, withdrawn and disinterested he had become. He could barely walk and had decided to stay in bed all day and his interest in food was non-existent. Due to the wonderful specialist care he has been given
by all the staff on Talbot, and indeed throughout the home, he has amazingly got his old spark back again. Within weeks he had gained strength and due to the tailored nutrition was eating again in small amounts which gave him the strength to get back on his feet.
We are more than delighted with Dad's progress under Ferndown Manor's expert care. From initial talks with managers to the amazing nursing staff on Talbot (every single one of you!) to the wonderful activities staff, housekeeping and the lovely receptionists, Ferndown Manor is truly an 'A team' We would highly recommend it to anyone wanting top-quality care for their loved ones.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Ashley, It was wonderful to see the improvement in your Dad's condition during his time at Ferndown Manor. As we all said, it was a positive and hopeful time for the staff and your family to see him engaged and enjoying life and experiencing some quality time once more.
Thank you for your support and comments for the team which we all appreciated.


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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Ferndown Manor is calculated as follows: ( (394 Excellents x 5) + (104 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 510 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking home from an Inadequate CQC rating to a Good.


Frequently Asked Questions about Ferndown Manor

What types of Care is Ferndown Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ferndown Manor provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Ferndown Manor have?

There are 75 Single Rooms.

What are the Facilities & Services at Ferndown Manor?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferndown Manor to the centre of Ferndown?

1.0 mile(s) as the crow flies, distance by road may be significantly further.