Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
Submit a Review
9.7 147 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home that offers round-the-clock residential, nursing and short-term respite care, as well as specialist dementia care.

Located in Ferndown, Dorset, the experienced and skilled team delivers excellent care in luxurious surroundings. All bedrooms are en-suite and individually styled. Residents are encouraged to live active and fulfilled lives with premium facilities, such as a cinema, hair salon and a café.

The Ferndown team gets to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They carefully plan a wide range of group and one-to-one activities such as music sessions, outings and growing vegetables in the garden.

Show Ferndown Manor on the Map

Care Provided by Ferndown Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Muslin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ferndown Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,498
    • Self-Funded Residential Dementia Care from £1,588
    • Self-Funded Nursing Care from £1,838
    • Self-Funded Nursing Dementia Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,498
    • RESPITE Self-Funded Residential Dementia Care from £1,588
    • RESPITE Self-Funded Nursing Care from £1,838
    • RESPITE Self-Funded Nursing Dementia Care from £1,928

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Ferndown Manor Reviews (147)

Total of 147, showing 41-60
9.7

Ferndown Manor has a Review Score of 9.7 (9.749) out of 10, based on 43 reviews in the last 2 years. Over all time Ferndown Manor has 147 reviews.

Overall Experience

  • 125
  • 20
  • 1
  • 1
  • 0

Date Published

147
12
18
43
104

Review from Allan H (Respite Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at Ferndown Manor for respite care and was very impressed with the home as a whole. The staff were excellent and looked after me very well, all the staff were very professional and friendly. The home was very clean and tidy
I would have preferred a more varied menu to choose from.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your wonderful comments for the care and support we provide here at Ferndown Manor. We are delighted that you enjoyed your stay with us. At Ferndown Manor we endeavour to offer a range of dishes that meet all residents’ preferences, with at least two choices of main course. Our chefs ensure that alternative menu options are always available, and if there is nothing that appeals to you on the menu, they will happily cook something different upon request. Thanks again for taking the time to leave a review, we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine C (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferndown Manor has exceeded my expectations. The staff are not only sympathetic and caring, they are enthusiastic and fun! All the staff (and many other residents and their families) have become friends and every visit is enjoyable. My dad's medical needs are specific and required additional staff training,
which the management team were willing to endorse and provide. Now my dad is in the best health he has been in since his accident and I am so grateful to everyone at Ferndown Manor for taking care of my dad and supporting my family. We can now look forward and smile again!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ida C (Respite Resident) published on 7 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was very comfortable. Staff are caring and supportive. Relaxed feeling and very highly professional at the same time. I look forward to future respite care in the summer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie J (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at Ferndown Manor for 18 months. He was well cared for, and he was able to choose different food other than the menu and host family in his room with refreshments. The staff were aware of his blindness and did their best to accommodate this. Overall, very happy with the service and
facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferndown Manor is a lovely home, which I highly recommend. The care staff are friendly, helpful and caring. The home is always clean and the activities are amazing. Whenever I visit, I am always made very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer R (Sister-in-law of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How on earth do I begin to tell you how I feel about Ferndown Manor and all they mean to me and our family - Since my sister-in-law arrived at the home, we know she is safe and so well cared for by everyone there. She is happy and for this, I am eternally grateful.
Thank you - Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma J (Friend of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferndown Manor is so welcoming on every visit. The care staff are so encouraging, friendly and caring. The home is always very clean and it amazes me as it's always buzzing with activity!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been very pleased with the high standard of care my mother has received at Ferndown Manor.
All the staff we encounter are friendly and helpful.
Her cares are kind and thoughtful, and the nursing care is excellent. We have also been delighted to see her taking part in a range
of activities. We all feel she is being very well looked after - many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B T (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came to Ferndown directly from the hospital. He was struggling with motivation and with walking. Since his stay of circa six weeks, dad has much improved. The staff at Ferndown Manor are all very friendly and caring, allowing dad to settle in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna T (Granddaughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say thanks enough to the staff that looked after my grandmother. At first, it was very difficult for her, but with the kindness, help, care and love from the team here, she began to relax and enjoy her time here; the activities, the company and the friendships she made. She had one particular
carer that she took to very well. So thank you all for what you did for her and an extra special hugs and thanks to the carer my gran bonded with. On behalf of the family, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve W (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was terminally ill with brain cancer and spent his last couple of months being cared for by the superb team at Ferndown Manor. By team, I include everyone from the highly professional nurses to the duty carers to the 1-1 care support assistants who spent entire 12-hour shifts with him to the
cleaning teams who kept the premises spotless, to laundry workers and all the people who usually go unmentioned in reviews. The staff showed exceptional kindness, patience and humility at all times despite my father's occasionally challenging behaviour caused by his illness.
I had the opportunity of seeing at close hand exactly what happens during a 24 hour day as I spent many weekends staying in the home. I witnessed at first hand how professional, compassionate and well-managed the staff were, Emergencies were dealt with in a calm but effective manner and my father's needs were supported 24/7 despite the pressures and demands made on hard-working but clearly passionate people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy S (Daughter of Resident) published on 24 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Ferndown Manor in December 2019 to spend his last few weeks. However, such was the care, compassion and love shown by the staff, my dad made a recovery and was able to enjoy another two and a quarter years of life. Apart from the excellent care, during his time at the home, my
dad loved the activities that were laid on including dancing with the help of a carer, holding a live owl, taking part in the armistice celebrations and lots more. I regularly took dad out for trips to the shops and rides in the car and he was always welcomed back with open arms by the staff and other residents who always took an interest. My dad also enjoyed spending time sitting by the reception desk, chatting to the receptionists about what was going on, as if he was still in his old office. Most importantly, my dad never lost his dignity at any moment. In summary, I highly recommend Ferndown Manor and would not hesitate to recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Son of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents with differing medical conditions have spent the past two weeks in Ferndown Manor on a respite contract, which we will now make permanent due to their care needs. I can highly recommend all aspects of Ferndown Manor but the overwhelming one is the level of care and compassion they receive
from the management team and all the lovely staff, and the level of great communication we receive as family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Grandson of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Grandmother came to Ferndown Manor for a respite stay of seven days. She came home on the sixth day.
Superficially Ferndown Manor is excellent. The staff are very friendly to visiting family. The Home is cleaned and maintained to an impeccable standard.
However, my Grandmother did not receive
the personal care that was agreed that she required during her pre-admission assessment. She was very anxious not to trouble the carers because they were so busy. Family members repeatedly asked for assistance to be offered to her, but this was not done within a reasonable length of time. As a result, my Grandmother became increasingly distressed and came home early.
I appreciate that Covid-19 has added significant pressure to the healthcare sector. However, as a former Health Care Assistant of over 8 years who worked in a high-end care home, I would not consider Ferndown Manor to be a 'luxury' care home. I agree with the CQC's current assessment that Ferndown Manor "Requires Improvement".

Reply from Samantha Debenham, Personal Assistant at Ferndown Manor

Thank you for your feedback and for the positive scores around the cleanliness and facilities we offer at Ferndown Manor. We always strive to provide the very best care for residents and we are sorry to hear that your experience has not met your expectations on this occasion. Your feedback is important to us and we regret that your concerns were not brought to our attention at the time so that we could have addressed the issues and put actions in place to improve your Grandmother’s experience whilst she was staying with us. We do take your concerns seriously and have passed your comments to the home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Friend of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He came to Ferndown Manor just over two weeks ago after a 14-week stay in hospital. His care has been first class. It's a pity Ferndown Manor staff didn't work in the hospital, as his care would have been far superior to that which he received. A big thumbs up to all the staff at Ferndown Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Friend of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services, friendly staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Wife of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Ferndown Manor from the hospital for end of life care in the final steps of Parkinson's Disease. He was treated with gentle, loving care by all the staff and kept spotlessly clean and comfortable. When the family and I visited, we were treated with great kindness and sensitivity.
We could not have asked for better treatment for the end of his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has benefitted from the excellent facilities and professional, pleasant care staff at Ferndown Manor. I would have no hesitation in recommending attending Ferndown Manor for either respite care or moving in as a permanent resident. The care team have breathed my mother as an individual, tailoring
her care to her specific needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Respite Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel restored after respite care here and its connection to everyday life and how better to manage it. I am no longer anxious every day about problems and I have developed a strong feeling about how to cope with everyday things. Importantly, I am realistic about what I can do and am more respectful
of my age and the limitations it presents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham C (Son of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mother was in need of urgent respite care after my father was unexpectantly admitted to the hospital. Her mobility had been limited to a wheelchair. The staff at Ferndown Manor responded fantastically and care arrangements were made extremely quickly. We were able to visit the modern,
exceptionally clean and comfortable Home at Ferndown Manor and the General, Business and Clinical Managers were very attentive to mum’s needs – planning her care with detail and purpose. Throughout her stay, the staff were kind and focused on mum’s needs and, as we had hoped, rehabilitated her to walking with a frame when she was strong enough to manage. She enjoyed her stay of two months, for which we are very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Ferndown Manor is calculated as follows: ( (394 Excellents x 5) + (104 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 510 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking home from an Inadequate CQC rating to a Good.