Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 147 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home that offers round-the-clock residential, nursing and short-term respite care, as well as specialist dementia care.

Located in Ferndown, Dorset, the experienced and skilled team delivers excellent care in luxurious surroundings. All bedrooms are en-suite and individually styled. Residents are encouraged to live active and fulfilled lives with premium facilities, such as a cinema, hair salon and a café.

The Ferndown team gets to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They carefully plan a wide range of group and one-to-one activities such as music sessions, outings and growing vegetables in the garden.

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Care Provided by Ferndown Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Muslin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ferndown Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,498
    • Self-Funded Residential Dementia Care from £1,588
    • Self-Funded Nursing Care from £1,838
    • Self-Funded Nursing Dementia Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,498
    • RESPITE Self-Funded Residential Dementia Care from £1,588
    • RESPITE Self-Funded Nursing Care from £1,838
    • RESPITE Self-Funded Nursing Dementia Care from £1,928

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Ferndown Manor Reviews (147)

Total of 147, showing 61-80
9.7

Ferndown Manor has a Review Score of 9.7 (9.749) out of 10, based on 43 reviews in the last 2 years. Over all time Ferndown Manor has 147 reviews.

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Date Published

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Review from H F (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly parents moved into Ferndown Manor for a 14 week period following a substantial leak in their bungalow. This was a very upsetting and stressful time for them. From day one, they were welcomed into the home and have been cared for in an excellent manner. They were lucky to be able to stay together
in a lovely large twin bedded room with an ensuite and lounge area. During their stay, they have has a few health issues. These were dealt with quickly and efficiently. All the staff are doing a wonderful job.

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Review from A S (Son-in-law of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial contact with Ferndown Manor, we were made to feel very welcome and from then on, the care and communication from all the team was exemplary. Sadly my mother-in-law passed away in their care and at all times to this moment, we were treated with the utmost care. I cannot recommend the
care home highly enough and cannot thank them all enough.

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Review from M S (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Ferndown Manor very quickly after being discharged from hospital. Mum was unable to manage at home on her own. I rang Ferndown and they had a room available. I couldn't have found a better care home in my mind. The staff went above and beyond to make Mum's last few days as good as
possible (only 2 weeks) before she passed away. Excellent all round. Mum never experienced any activities.

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Review from D K (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to say as the home has been closed to visitors for some time due to both lockdown and infection, and my sister and myself are not on a website so cannot do Zoom. Have had one to tone phone talks which have been very helpful, though at times confusing. Feel sister is well looked after, staff
are caring and always cheerful, and if there is any change in sisters condition, myself and other members of the family are informed promptly. Feel sister is safe, warm and well card for.

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Review from G W (Husband of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent a great deal of time in the home with my wife, I experienced firsthand all the activities. The nurses and carers are angels without a doubt. The chef must have come from The Savoy. I live in hope that I will find a cobweb somewhere in the home so that I can have something to complain about.

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Review from C C (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these current very challenging times, we continue to be humbled by the love, care and compassion shown to our mum. The care staff are amazing and the care shown to our mum is exemplary. We cannot speak highly enough of all the staff at the home. We know that mum couldn't be living in a better place
and we are truly grateful.

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Review from Fran L (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother left the hospital in August 2020 and was admitted to Ferndown Manor with many health issues including bad delirium. Within 2-weeks with the constant support and care shown to her by all the wonderful nurses and other staff, her delirium disappeared and I began to see my dear mum return to
her normal, happy and friendly self. She began to love living there and constantly told me how happy she was. Unfortunately, she passed away just after Christmas. Her end was extremely peaceful, and my husband and I were at her bedside with two of her wonderful carers and nurses. I'll never forget the quality of care shown to Mum and us at all times, which has helped us so much in coming to terms with losing her. Thank you again, Ferndown Manor.

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Review from J W (Daughter of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.

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Review from Sheila F (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and love, support, shown towards my father, nothing was too much trouble.

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Review from C O (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident until very recently. She was well looked after for nearly two years. I was deeply moved by the care and love shown to her in recent months and that all views and consideration was given 100% as she neared her end of life in what was a really difficult circumstance, re the pandemic.
I can't thank you all enough.

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Review from S B (Niece of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a situation with my Aunt that we needed an emergency care facility. Ferndown Manor/Care UK managed to be immediate help and assistance. We were able to get her in within 24 hours and we received a huge amount of support from all the staff to understand and get through the initial settling in
process. Staff were amazing and alleviated our anxieties hugely. Thank you.

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Review from Lorna P (Niece of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into Ferndown Manor Care Home, you are greeted with a feeling of a relaxed, happy and safe atmosphere. The decor is very tastefully done with a design that gives you the feeling you're staying in a top star hotel, yet keeping in touch with the residents' needs and safety. Staff are
always on hand and appear very happy within their role which in turn reflects onto the residents who, as well, appear happy and content. My aunt is very happy to be staying the rest of her days at Ferndown Manor and to me that says it all.

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Review from G S (Stepdaughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home is well designed and has good facilities. I found the staff thin on the ground and only a few care workers who do the job well. This is the second time in a few months that there has been lockdown becare of the norovirus or similar. This I find quite disturbing! I feel I constantly have to
check that things are done for my stepfather and again it's the same staff that get things done. I'm hoping the new manager will do a good job.

Reply from Samantha Debenham, Personal Assistant at Ferndown Manor

We’re grateful for your feedback and are delighted with the positive comments around our facilities. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback extremely seriously and would like to thank you for taking the time to share your views - we will arrange for our new manager at the home to get in touch and discuss this further with you in person.


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Review from G H (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father arrived at Ferndown Manor her was only days away from the end. With the help and care of all the staff, from the carers to the chef, he is still with us 8 weeks on. He's eating more and looks much better. He now has some sort of quality of life.

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Review from Sue L (Sister-in-law of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reception staff are excellent. This is so important when you are visiting a very ill relative and gave me such an excellent first impression. Most of the care support staff are very caring and treat the patients with dignity. There was only one issue - when we need an update, this can be difficult
because the RGN's have been from an agency, however they are very polite and do their best. This is an excellent nursing home.

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Review from Marianne L (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care that has been given to my husband so far. The care home is light and airy and the staff are very friendly and welcoming. It makes me feel relieved to know that he is in good hands at the end of his life.

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Review from C S (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, caring and very understanding. Nothing was too much trouble and would answer any questions.

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Review from Maureen H (Wife of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the way the staff looked after my husband and the way they dealt with us each time we visited. My husband was always peaceful and quietly spoken, unlike how he was when he came to you!
Some of my husband's possessions were missing when he came home but I am sure the staff
will do the best to find the missing items. I have returned a bag full of items which were returned to us wrongly.
Otherwise, everything was excellent.

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Review from Philip W (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very satisfying experience, a warm happy facility with kind, caring staff. Lots of attention to detail, it's almost like being in a hotel.

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Review from M L (Brother of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff showed nothing but kindness and patience at all times towards my brother and all seemed genuinely fond of him. His room was always clean.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Ferndown Manor is calculated as follows: ( (394 Excellents x 5) + (104 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 510 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking home from an Inadequate CQC rating to a Good.