Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 147 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home that offers round-the-clock residential, nursing and short-term respite care, as well as specialist dementia care.

Located in Ferndown, Dorset, the experienced and skilled team delivers excellent care in luxurious surroundings. All bedrooms are en-suite and individually styled. Residents are encouraged to live active and fulfilled lives with premium facilities, such as a cinema, hair salon and a café.

The Ferndown team gets to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They carefully plan a wide range of group and one-to-one activities such as music sessions, outings and growing vegetables in the garden.

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Care Provided by Ferndown Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Muslin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ferndown Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,498
    • Self-Funded Residential Dementia Care from £1,588
    • Self-Funded Nursing Care from £1,838
    • Self-Funded Nursing Dementia Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,498
    • RESPITE Self-Funded Residential Dementia Care from £1,588
    • RESPITE Self-Funded Nursing Care from £1,838
    • RESPITE Self-Funded Nursing Dementia Care from £1,928

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Ferndown Manor Reviews (147)

Total of 147, showing 81-100
9.7

Ferndown Manor has a Review Score of 9.7 (9.749) out of 10, based on 43 reviews in the last 2 years. Over all time Ferndown Manor has 147 reviews.

Overall Experience

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Date Published

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Review from C S (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm, friendly and approachable towards relatives. Carers always offer us a hot drink when we sit with my mum on a visit. The room is clean, light and airy. Carers put classical radio on as this is Mum's favourite type of music. Carers keep us updated with how Mum is doing i.e. drinking/eating
etc. The care home is like a 5-star hotel, doesn't have the normal 'care home' feel. Fantastic range of activities available to residents.

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Review from S B (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has been too much trouble. The most pleasant and welcoming surroundings. The staff contact me if there is anything my mother needs bringing in to her. Just excellent service with smiles all the time.

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Review from G T (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Ferndown Manor was absolutely top-notch. They gave my father dignity and showed him kindness and compassion. The staff never complained once at the number of family visitors, or of the pressure on nurses when our father required intensive twenty-four hour nursing. The effort they
put into making sure he has the very best possible bed was so reassuring. The facilities are outstanding. There is ample space for visitors and family to relax informally. The constant provision of refreshments sounds a small detail but meant a lot to us. Senior management staff deserve particular mention. We can't speak too highly of their professionalism yet kindness.

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Review from Eileen M (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a pleasure to visit Mum as she is happy most of the time. She is well cared for and everyone knows her. Her room is bright and cheerful. She enjoys the food although it has to be liquidised. She enjoys a trip out in the minibus.

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Review from M P (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all cheerful and smart.
The room allocated to my husband was very thoughtfully selected as we have a larger, devoted family.
He was cared for in every possible way in the highest quality of nursing.
The food was excellent and refreshment facilities excellent.
Beautiful ensuite. Call bell answered
promptly.

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Review from K C (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my friend and I walked into Ferndown Manor we both fell in love with the surroundings and how clean, decor was amazing, with a very relaxed and homely feel. We were greeted by a knowledgable lady at reception, she said 'have you made an appointment?', we said no, 'but if you would like to
have a cup of coffee, the Customer Relations Manager would be with us in about 30 minutes. He came and met us in a very professional manner, he took us in a private room to discuss about having my dear, terminal husband to make it his home as he was too ill to be nursed at home. The home is excellent in every way. It's very clean, staff always available and can never do enough for you. Food is five star. My husband has a comfortable room, almost like his own room at home. Well done Ferndown Manor and all it's caring staff.

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Review from D B (Friend of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident since December 2018 and is very happy here. As his dementia continues to progress, although not self-motivated, he is encouraged to take part in the numerous activities and outings. His general experience is of being well cared for and not unkempt. If there are any problems
regarding his care, informing of minor health problems, falls etc, we are always contacted promptly.

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Review from H C (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, welcoming and supportive. They know about my mum's special health and care needs and the majority of staff also address me by my name too. My mum has settled well into a residential style environment and is grateful that all her needs are met. She is happy to be here.
Whilst
missing her own home she knows this is now the best place for her.

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Review from N B (Nephew of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Ferndown Manor has been a highly positive one. My aunt has found a home with security, care and compassion and is also very supportive towards the family as we are all experiencing the sad decline into dementia. My aunt may not be the most co-operative person, however, all of the staff
strive to ensure her continued participation in meaningful activities.

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Review from Helen H (Mother of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter comes here for respite care so that I can have a break.
The setting is fantastic and her care is exemplary, I know she is safe and her wellbeing is at the top of the staff's agenda.
They go the extra mile to ensure she is comfortable.
She feels part of the Ferndown family as soon as she
arrives.
The nursing staff are able and willing to look after her very complex needs and are always professional and very thorough in all they do.
I wish I could stay there!

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Review from R H (Husband of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I saw was good and all staff were very polite.

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Review from Roger P (Son of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has improved immeasurably since she has been a resident. Put on weight, which was very necessary, became calmer and more sociable rather than being isolated at home. The staff have so much patience with all the residents.

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Review from Sue G (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ferndown Manor following a fall which exacerbated his Alzheimers's and other medical condition. I did this reluctantly due to poor support and care we had received n the past. I was amazed at Ferndown Manor. The care, particularly nursing care (which Dad needs due to 4 chronic illnesses)
is second to none. The staff are all caring and very special people. For the first time in 6 years, I feel relaxed knowing he is in safe and capable hands.

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Review from J S (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend in her 90's has been in for respite care twice in the last 12 months. Her health and happiness are extremely important to her family.

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Review from Brian K (Son of Resident) published on 24 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident for end of life care. She has been treated with dignity and first-class care. We could not have wished for her to be in a better place.
Nothing is too much trouble for the staff, also how they treat the relatives. Nothing is too much trouble.

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Review from S G (Friend of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean place and everyone extremely nice and caring.

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Review from Claire B (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father likes it here. They look after him well and he enjoys talking to the younger staff as they tell him about their families.
The only comment he would have would be that the breakfasts are not as good as other meals.

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Review from Terry F (Partner of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so thoughtful and caring. Nothing is too much trouble. The room and care home are nice and modern, clean and tidy. You always get a lovely warm welcome from the staff on reception. The food is delicious and the chef will come and ask your likes and dislikes. All of the staff from management
to the cleaners are efficient and welcoming. The nurses are wonderful. A real home from home.

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Review from Robert S (Power of Attorney of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is very well cared for - all the staff are most helpful and friendly.

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Review from D E (Sister of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (as a family) are extremely impressed with the friendliness of all the staff and the care being provided for our sister.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Ferndown Manor is calculated as follows: ( (394 Excellents x 5) + (104 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 510 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking home from an Inadequate CQC rating to a Good.