Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
Parking on-site
Ferndown Manor has a Review Score of 9.7 (9.749) out of 10, based on 43 reviews in the last 2 years. Over all time Ferndown Manor has 147 reviews.
Review from Sarah D (Daughter of Resident) published on 18 April 2018
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Overall Experience
5.0 out of 5
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Review from J S (Son-in-law of Resident) published on 5 April 2018
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5.0 out of 5
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Review from Michael P (Son of Resident) published on 20 March 2018
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5.0 out of 5
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Review from M S (Sister of Resident) published on 20 March 2018
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Overall Experience
5.0 out of 5
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Review from A B (Grandson of Resident) published on 8 March 2018
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5.0 out of 5
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Review from Karen C (Daughter of Resident) published on 7 March 2018
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Overall Experience
5.0 out of 5
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Review from M H (Wife of Resident) published on 14 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Ferndown Manor
Thank you for taking the time to review Ferndown Manor, and in particular for your excellent scores which we’re delighted to see. In regards to your comments around continuity and the care team, I understand that a senior member of staff has been in contact and I hope we have been able to allay your concerns. I would like to assure you that the home manager, as well as the deputy manager, spend time on each suite in the home regularly, including with your loved one. As a new home we have also recently opened up a new suite in the home, and some of the team have moved across to the new area – this is to ensure that our experienced staff are available and supporting our new team members whilst they settle in – this also means that all residents have some familiar faces alongside our new recruits, whom we are sure residents will get to know quickly. I would also like to assure you that the home manager also operates an open door policy, so you are welcome to speak with her or another member of the management team if you have any questions, concerns or feedback at any time.
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Review from E M (Daughter of Resident) published on 31 October 2017
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Overall Experience
5.0 out of 5
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Review from S B (Friend of Resident) published on 18 October 2017
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Overall Experience
5.0 out of 5
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Review from Colin W (Friend of Resident) published on 12 October 2017
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5.0 out of 5
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Review from J A (Son of Resident) published on 28 September 2017
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5.0 out of 5
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Review from David B (Son of Resident) published on 19 September 2017
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5.0 out of 5
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Review from Sue S (Daughter of Resident) published on 19 September 2017
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5.0 out of 5
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Review from Rebecca L (Daughter of Resident) published on 12 September 2017
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5.0 out of 5
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Review from David A (Son of Resident) published on 7 September 2017
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5.0 out of 5
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Review from Carole H (Niece of Resident) published on 5 September 2017
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5.0 out of 5
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Review from Lucy R (Daughter of Resident) published on 15 August 2017
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5.0 out of 5
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Review from Sarah A (Daughter of Resident) published on 8 August 2017
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5.0 out of 5
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Review from P B (Friend of Resident) published on 8 August 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Lolly G (Friend of Resident) published on 27 July 2017
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Overall Experience
5.0 out of 5
Management and staff keep me fully informed at all times.
A big thank
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The Review Score of 9.7 (9.749) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.749 for Ferndown Manor is calculated as follows: ( (394 Excellents x 5) + (104 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 510 Ratings = 4.749
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2023
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Job Title: Home Manager
I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.
I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.
In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.
Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.
My biggest professional challenge so far has been taking home from an Inadequate CQC rating to a Good.
