Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 147 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home that offers round-the-clock residential, nursing and short-term respite care, as well as specialist dementia care.

Located in Ferndown, Dorset, the experienced and skilled team delivers excellent care in luxurious surroundings. All bedrooms are en-suite and individually styled. Residents are encouraged to live active and fulfilled lives with premium facilities, such as a cinema, hair salon and a café.

The Ferndown team gets to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They carefully plan a wide range of group and one-to-one activities such as music sessions, outings and growing vegetables in the garden.

Care Provided by Ferndown Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Muslin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ferndown Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,498
    • Self-Funded Residential Dementia Care from £1,588
    • Self-Funded Nursing Care from £1,838
    • Self-Funded Nursing Dementia Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,498
    • RESPITE Self-Funded Residential Dementia Care from £1,588
    • RESPITE Self-Funded Nursing Care from £1,838
    • RESPITE Self-Funded Nursing Dementia Care from £1,928
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Parking on-site


Total of 147, showing 141-147
9.7

Ferndown Manor has a Review Score of 9.7 (9.749) out of 10, based on 43 reviews in the last 2 years. Over all time Ferndown Manor has 147 reviews.

Overall Experience

  • 125
  • 20
  • 1
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Date Published

147
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43
104
Overall Experience  Overall Experience 5.0 out of 5

A very positive start to my mother's stay. All the staff are very caring, helpful, understanding and very professional in all they do.


The food looks excellent as are the facilities and activities. All the family are very happy with the choice of Ferndown Manor.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleasant. Excellent staff and facilities.

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Overall Experience  Overall Experience 5.0 out of 5

Approach since my mother-in-law has been in the home has been exceptional in all aspects of care, catering and general well being. All the nursing staff are very friendly and nothing is too much trouble. My wife and I have visited several times during the period she has been in the home and each time
she has been happy and at ease. It appears that her health has improved since being here.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well. I have every confidence that she is now safe and well cared for. She has stimulation and is far more involved than she was when at home.

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Overall Experience  Overall Experience 5.0 out of 5

My mum always maintained she did not want to go into a care home, so when her care needs increased and I had exhausted everything I could to keep her at home safely I visited 23 care homes, but became increasingly despondent I would not find the right home for mum. I then visited Ferndown Manor and
was overwhelmed by the understanding, commitment and kindness shown by the team, in addition to the wonderful spacious but homely surroundings. My mum went for respite and settled better than I could ever have imagined due to the commitment of the team, and within a short time was asking if she had to leave. Mum is very happy, more active, social and her confidence continues to grow. I did not believe mum could ever be this happy and settled in a care home.


Additionally, the level of support given to me through this very difficult process has been exceptional.


Outstanding in all ways and a massive thank you to everyone at Ferndown Manor for making this possible.


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Overall Experience  Overall Experience 5.0 out of 5

I think that Ferndown Manor is a lovely place. The staff are very caring and kind.
My mother is registered as blind and they have gone out of their way to accommodate her needs.

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Overall Experience  Overall Experience 5.0 out of 5

This was a place of welcome, with excellent care. My friend has a lovely bright room overlooking the garden. I would recommend her if one can afford it.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Ferndown Manor is calculated as follows: ( (394 Excellents x 5) + (104 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 510 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking home from an Inadequate CQC rating to a Good.