Mayflower Court

Bowthorpe Care Village, Ladysmock Way, Norwich NR5 9BF
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8.4 28 Reviews
  • Mayflower Court, Norwich
Mayflower Court is a purpose built care home located in Bowthorpe Care Village located in West Norwich.

The home offers specialist residential care for up to 80 people with dementia. Residents have access to the their own large, bright and furnished rooms and are welcome to personalise their rooms by bringing small items of furniture and personal belongings.

Rooms at the home have been designed with state-of-the-art assistive technology and feature spacious en-suite facilities.

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Care Provided by Mayflower Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Michelle Boyle & Charli Alderton (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Mayflower Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,360 – £1,462
    • Self-Funded Residential Dementia Care £1,360 – £1,462
    • RESPITE Self-Funded Residential Care £1,360 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Mayflower Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mayflower Court Reviews (28)

Total of 28, showing 1-20
8.4

Mayflower Court has a Review Score of 8.4 (8.446) out of 10, based on 6 reviews in the last 2 years. Over all time Mayflower Court has 28 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 1
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Date Published

28
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Review from S E (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident on the 4th of June 2024. She is very frail and is cognitively impaired. Prior to her admission, we looked at a number of local care homes and Mayflower Court is the most optimistic by far. The facilities are excellent and the emphasis which the staff place not just on physical
needs but also on emotional/mental wellbeing is invaluable. We have witnessed a high degree of empathy and professionalism from the staff who have dealt with difficulties promptly and considerately. We have absolute confidence that my mother is in the best place to meet her complex care needs.

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Review from S S (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Mayflower from 2016 until January 2024. I could not thank the staff at Mayflower enough for their care of my mother over the years. At the end, she was treated with the utmost respect and dignity. During Covid, the staff did everything they were allowed to ensure contact,
maintaining this safety, that the residents needed contact with their family and the family needed contact with the residents. Thank you.

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Review from Julie S (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my dad has had. All the staff are so nice. Two members of staff in particular have helped my family through a difficult time, so helpful if we need to ask anything.

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Review from Wendy H (Sister of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is currently a resident at Mayflower Court, which is the dementia care unit. She has been a resident for 8 months now and during this time, all the carers we've met when visiting have been very kind, caring and polite and always greeted politely by staff. The home is always very clean and
tidy and has high standards of hygiene. The manager is a lovely lady and she runs the home proudly. We feel my sister is in a safe and caring environment and we as a family thank everyone at Mayflower for their care and support.

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Review from Bev H (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Keep going as you are, searching hard for the right staff.
Just wanted to say how good the two care are with Mum; it is so good to hear from and see you interacting with Mum.
Thank you to the other good staff whose names escape me - apologies. To the manager and her team, keep up the good work and
good luck with all the training of the new staff.
Thank you.

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Review from F D (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On returning to Mayflower Court following a trip to a cafe, I was impressed by the lovely atmosphere in the home, particularly in the lounge. Everyone was very relaxed and enjoying a game of bingo. Carers were present giving help where needed and they were relaxed and obviously enjoying a good rapport
with their colleagues and were very attentive towards the residents. I witnessed this a few days later when residents were singing together with a different group of staff.

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Review from D G (Sister of Resident) published on 25 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is polite, considerate and very helpful, no matter if you have a problem you can talk to the staff and it is dealt with immediately. Very clean and spotless.

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Review from Dianne G (Niece of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusted with this care home. When my aunt was able to have visitors in room six, this was not cleaned down from the previous visitor until I asked for it. The carer then asked another carer what did she have to do to it.
Booked a visit in December on Tuesday after 4 pm for visit for Wednesday morning
which was allocated after I told them my aunt was at end of life, but they failed to tell me that she had already passed away earlier, with no family with her. To this day they still did not contact me to cancel the appointment.

Reply from Caroline Beale, Customer Relationship Manager at Mayflower Court

The team at Mayflower Court would like to pass on our sincere condolences for the loss of your Aunt. We are very sorry to hear about your experience. We are more than happy to discuss this further, and a member of our team will reach out privately to do so. Thank you for your feedback regards the cleanliness of the facilities. We wish you and your family all the very best and again, we pass on our most sincere condolences.


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Review from Laura G (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a loved one in a care home during a pandemic has been incredibly tough. However, the team at Mayflower have done lots to try and continue contact in different ways and keep us informed with our loved one's wellbeing and health. When doing a face to face visit, I always feel the staff do their
best to ensure it is Covid safe for both their residents, staff and also us, the visitors. I will always be grateful to the team for all that they have done and continue to do for my dad and our family.

Reply from Caroline Beale, Customer relationship manager at Mayflower Court

Thank you for taking the time to leave us a lovely review at Mayflower Court. We really appreciate your kind words and this will go a long way with the staff.


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Review from Kathy M (Partner of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayflower Court was chosen out of our area over 2 years ago as it offered so much for us to remain as a family. 24-hour access, restaurant, shop, hairdresser, coffee shop. Staff are amazing and in spite of covid restrictions, we have been kept up to date with phone and video calls and visits, when allowed.
My partner recently had extreme health care needs and I lived on-site as needed and cannot thank the staff enough for their care, kindness and absolute dedication to their job. As my partner's health improved I now have peace of mind believing that he is in an excellent placement where he is treated with dignity and respect and where families are welcomed and supported. Obviously, without covid limitations, more facilities were available allowing us to have family parties etc, therefore my ratings have been based on that. I cannot thank the Mayflower team enough for everything they have done. Well done everyone you are awesome!

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind comments about the care and support your partner has received at Mayflower Court.


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Review from Dee L (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Mayflower Court for the expert care and devotion they give, especially over the last terrible months, I have always seen them as caring individuals but lately while taking Skype calls with Mum I have seen first hand how much she trusts them and her little smiles
of appreciation when they are close. It helps us as a family to cope with this long separation to know that she is settled in her environment, surroundings and friendships. Thank You.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind comments about the care and support your mum is receiving at Mayflower Court.


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Review from Gillian G (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Mayflower Court in November 2019. She took a little while to settle in, however, the management team and care staff really took it upon themselves to make her feel very welcome. She has a lovely room and is offered plenty of activities during the day to keep her active. The food
is always prepared to a high standard and we, as a family, also have the opportunity to eat with my mum should we wish to do so, in the restaurant on site. The staff are very approachable and go out of their way to help with any queries. The staff share ideas to help us family members participate in keeping our loved ones happy and included in their day to day lives. It has been especially hard during the recent lock-down, however, the Activity Team have ensured we have kept in contact with our mum via Skype calls, which has been really lovely. Well done to you all.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind comments about the care and support your mother is receiving at Mayflower Court.


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Review from Julie M (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mayflower Court since it was opened and has always been well looked after. the staff have always been helpful, welcoming and caring, despite the difficult challenges that this dreadful illness brings upon a person. Also when we have had to communicate any concerns they
have listened and done their best to resolve any issues. We also appreciate the updates from the care home that we are receiving and the pictures they have sent, so we still can keep in touch, through these difficult times when we are not able to see my mother. We are so grateful that all this support is in place to care for loved ones who undergo such a debilitating illness, and we can't thank the staff enough, they are indeed heroes.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thanks for your kind comments about the care and support your mother is receiving at Mayflower Court.


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Review from John C (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Personally, over the last few months, I was worried about Covid-19 in care homes, the staff at Mayflower court done a superb job in keeping my mum and residents and staff safe.
We were unable to visit for a few months, however, activities team done a great job setting up Skype calls to residents which
were a relief to me and my siblings.
Staff very good at helping my mum on a day to day basis, not forgetting nurse practitioner on-site who visits mum regularly.
Managers email us all weekly with updates, ideas, photos, etc which is great.
Many many thanks to all the staff at Mayflower Court and keep up great work.
Stay safe and take care.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind comments about the care and support your mother is receiving at Mayflower Court.


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Review from Susan C (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Mayflower Court since it opened and I cannot praise the staff and managers enough for the excellent care she has been given in that time. Her needs are always taken care of in a friendly, efficient and very caring manner. Myself and my sisters are always contacted should
there be any concerns and there is always someone to talk to with any worries. I would like to thank them all for everything they do.
She also has a lovely, bright ensuite room overlooking the garden.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind review of the care and support your mum is receiving at Mayflower Court.


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Review from T H (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of professionalism and contact when a complaint is made, another person is contacted to discuss the complaint and pass messages, in turn making matters worse. When an adult family member over 18 calls confidentially, that matter should be discussed with the person that complained, no one else.
Unfortunately, this is one of many things that should not happen at the residential home that continues to happen sadly and the manager is one of them.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your review. I understand our Regional Director has spoken to you about your concerns and will be managing the situation going forward.


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Review from Tim P (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of the Mayflower Court Bowthorpe Care Village since November 2019. He sadly passed away on 9th April. I cannot thank the carers enough for how they treated him from day one until his sad passing. Every time I visited him I noticed the care they gave everyone there. I and
my family will always be grateful to each and every one of these special people.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your very kind review of Mayflower court - we send our condolences for your loss.


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Review from P B (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had very good dementia care and when she was diagnosed with cancer she received excellent palliative care.
Staff were kind and caring.
Good facilities for visitors at the care village.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind comments about the care and support your mother received while at Mayflower Court - please accept our condolences for your loss.


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Review from Linda C (Daughter of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities here were amazing, everybody from management to cleaners were so helpful, nothing was too much trouble. Our mum spent 7 months here and she was the happiest she had been in years. Although she had dementia they all helped her enjoy her life, we cannot thank them enough.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care and support your mum received at Mayflower Court and please accept our condolences for your loss.


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Review from Julie S (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother transferred from another care home to Mayflower. Although this was quite traumatic and had lots of teething problems, over time she settled well.
The rooms are lovely and allowed for personal time with mum when visiting.
Various lounges help with choosing the preferred rest area, larger
or smaller with different views.
The food has always been good at both homes. However, the staff and management excelled when it came to the end of mums life.
They couldn't do enough for both mum and us, her family, providing food and drinks continually and giving mum the care she needed at this sad time.
They made the experience as good as it could be, so thoughtful in every way.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care and support your mum received at Mayflower Court, especially towards the end of her life. Please accept our condolences for your loss.


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Current Review Score: 8.4 (8.446)

Overview of Review Score

The Review Score of 8.4 (8.446) out of 10 for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.471 for Mayflower Court is calculated as follows: ( (40 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 70 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.975 Points relating to the number of positive Reviews for Mayflower Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 6 Positive Reviews ÷ 16 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Diana Boros

Job Title: Registered Manager

Diana Boros is the Registered Care manager for Mayflower Court.


Frequently Asked Questions about Mayflower Court

What types of Care is Mayflower Court registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mayflower Court provide?

Palliative Care, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Mayflower Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Mayflower Court?

Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayflower Court to the centre of Norwich?

3.1 mile(s) as the crow flies, distance by road may be significantly further.