Mayflower Court

Bowthorpe Care Village, Ladysmock Way, Norwich NR5 9BF
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8.4 28 Reviews
  • Mayflower Court, Norwich
Mayflower Court is a purpose built care home located in Bowthorpe Care Village located in West Norwich.

The home offers specialist residential care for up to 80 people with dementia. Residents have access to the their own large, bright and furnished rooms and are welcome to personalise their rooms by bringing small items of furniture and personal belongings.

Rooms at the home have been designed with state-of-the-art assistive technology and feature spacious en-suite facilities.

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Care Provided by Mayflower Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Michelle Boyle & Charli Alderton (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Mayflower Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,360 – £1,462
    • Self-Funded Residential Dementia Care £1,360 – £1,462
    • RESPITE Self-Funded Residential Care £1,360 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Mayflower Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mayflower Court Reviews (28)

Total of 28, showing 21-28
8.4

Mayflower Court has a Review Score of 8.4 (8.446) out of 10, based on 6 reviews in the last 2 years. Over all time Mayflower Court has 28 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 1
  • 1

Date Published

28
0
4
6
22

Review from Alexandra (Daughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a permanent resident at Mayflower Court for 6 months. The care my father has received in this time has been excellent. The atmosphere is always upbeat, something which struck us from the very first visit. The physical environment is conducive to well-being; the ensuite rooms are
light and modern, there are several comfortable residents’ lounges and the hub area is a great resource for residents and their families.
The carers are fantastic – always positive, endlessly patient and kind. My father always has good things to say about them. The managers are very approachable, responsive and always pleasant to deal with. Recently my father was taken ill and admitted to hospital for a brief stay. While in hospital, my father said that he couldn’t wait to return “home”, meaning Mayflower Court. We are so happy that he feels so at home and extremely pleased to have found Mayflower Court.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care and support your father is receiving at Mayflower Court.


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Review from Sally L (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother as been in respite care since February and though no one should have to put a parent in a home, I feel Bowthorpe Care Village is the right place for my mother.
She is in early stages of dementia and unable to care for herself but I feel the staff are very caring and my mother needs and loves
the daily activities.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care village and how we are looking after your mother's needs.


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Review from Sue M (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a permanent resident for nearly 2 months and I am delighted with the professional care and attention she has been receiving. The staff at every level are always approachable, keen to help and responsive to all suggestions. One particular area of good practice is having residents on
interview panels for new staff. My mother really appreciated being involved in this activity recently and there is a genuine commitment by the team such as innovative and inclusive practices.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care your mother is receiving at Mayflower Court and how she enjoyed the interviewing panel!


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Review from Rodney S (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with friendly, kind and efficient staff.
A good range of activities in which residents are encouraged to participate. A very good and varied menu. Clean and pleasant accommodation.
A big thank you to all staff.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about Mayflower Court and the care team.


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Review from Patricia A (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seemed happy at Mayflower Court. The staff always seemed caring and always smiling, whatever the time of day or night.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care team at Mayflower Court.


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Review from Jean C (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at another care home in Norwich for nearly 6 years until September 2016 when she had to be moved to a dementia unit. The manager at Mayflower Court reacted immediately to our cry for help and mum was moved into a lovely ensuite room the same week.
Her care was first class,
well-trained care staff were responsive, patient and kind to mum. She enjoyed her last days there and her death was managed with compassion, for her, and for us. We are very grateful for all they provided.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care and support your mother received while she was at Mayflower Court. Please accept our condolences for your loss.


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Review from Jack M (Son of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say what fantastic care my mother is receiving from Mayflower. She has a whole new lease of life (at 88 years). I can't praise you enough, all staff are excellent and mum is so happy. Thank you.

Reply from Richard Smith, Marketing Manager at Mayflower Court

Thank you for your kind words about the care and support your mum is receiving at Mayflower Court.


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Review from Janet B (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visit was lovely mum was very happy, the way the questions were asked and explained. Both ladies had time to listen to mum which mum was very happy with. Mum said it was nice for someone to sit with her and chat as she gets a bit lonely sometimes.

Reply from Karen Knight, Managing Director at Mayflower Court

Dear Janet,


Thank you for taking the time to review Mayflower Court. I'm very pleased to know you are happy with the care your mum is receiving.


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Current Review Score: 8.4 (8.446)

Overview of Review Score

The Review Score of 8.4 (8.446) out of 10 for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.471 for Mayflower Court is calculated as follows: ( (40 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 70 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.975 Points relating to the number of positive Reviews for Mayflower Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 6 Positive Reviews ÷ 16 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Diana Boros

Job Title: Registered Manager

Diana Boros is the Registered Care manager for Mayflower Court.