Manor Grange Care Home

Pinkhill, Edinburgh EH12 7FB
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9.9 58 Reviews
  • Manor Grange Care Home, Edinburgh
Manor Grange is a private, luxury care home located in the leafy suburbs of Edinburgh, surrounded by beautiful landscaped gardens overlooking Carrick Knowe Golf course.

Manor Grange offers respite, dementia and whole-life nursing care in a comfortable home from home environment.

Manor Grange is much more than just luxury facilities and beautiful surroundings. It is built on the ethos that residents should live an enriched and independent life in a supportive, caring environment.

Manor Grange provides exemplary standards of nursing and residential care as well as respite and dementia care in purpose-designed accommodation. Their approach is more than meeting care needs; it’s about caring for the health, wellbeing and interests of their residents as a whole, working closely with residents and their family to create a detailed and bespoke care plan and appoint a named nurse or key worker to ensure consistency of care.

The team at Manor Grange takes great pride in the standards of care delivered by their highly trained and motivated team.

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Care Provided by Manor Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Gordon Philp (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Funding & Fees Guide for Manor Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,900 – £2,100
    • Self-Funded Residential Dementia Care £1,900 – £2,100
    • Self-Funded Nursing Care £1,900 – £2,100
    • Self-Funded Nursing Dementia Care £1,900 – £2,100
    • RESPITE Self-Funded Residential Care £2,000 – £2,200
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,200
    • RESPITE Self-Funded Nursing Care £2,000 – £2,200
    • RESPITE Self-Funded Nursing Dementia Care £2,000 – £2,200

  • Hairdressing, Podiatry and Daily Newspaper included are included in our weekly fees.
  • (these prices are only a guideline, please contact Manor Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are requested to sign in to ensure the team have the information in regard to an emergency.


  • Parking

  • Disability parking at front of building. All other parking on left hand when coming down the driveway.


Manor Grange Care Home Reviews (58)

Total of 58, showing 41-58
9.9

Manor Grange Care Home has a Review Score of 9.9 (9.860) out of 10, based on 27 reviews in the last 2 years. Over all time Manor Grange Care Home has 58 reviews.

Overall Experience

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  • 3
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Date Published

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Review from A D (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum, 90-years of age, moved into Manor Grange on December 18th 2020, after a long stay in hospital and then moved to care of the Manor. Mum is now engaging with all her new friends and staff, and her health, and more so, mental stimulation is amazing. The family are amazed at how well Mum has
settled. It was a great fear she wouldn't and now hangs up the phone; she's too busy. Brilliant.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Thank you so much for your kind words. It is a pleasure having your mum here, and she really does get involved whenever possible. The team do try extremely hard to make life here as pleasant and fulfilling as possible, and I am only glad that your mum is part of that. I will make sure that the whole team are aware of your kind thoughts. Thanks again.


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Review from Marion D (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the home during a very difficult and traumatic time for everyone. As a family, we were re-assured very quickly that he was in good hands. Manor Grange kept us informed of COVID developments and they facilitated regular family contact with my husband through Zoom meetings and socially
distanced meets behind a screen when possible. The manager and staff were always friendly and helpful and always mindful of keeping the residents safe. Manor Grange is a lovely place in a lovely setting with lovely staff.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Many thanks for taking the time to write this extremely positive review. You are so right about the trials we have all faced in the last year, but for you and your husband, more so. We try really hard to make the transition as straightforward as possible and I am glad that, despite the limitations enforced through Covid-19, you have managed to have regular contact. This will only get better and better as the limitations on visiting ease for all. I will make sure that all the staff are aware of your kind words and experience. Thanks again.


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Review from J S (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered during COVID. At first, he was a little confused but the staff made him feel welcome and he settled down quite quickly. He has told me on many occasions that he is well looked after and does not want for anything.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Many thanks for taking the time to complete this review, I will make sure that the staff are all aware of how positively your father feels about his stay. It has been an extremely difficult time for everyone, but doubly so when the restrictions imposed by Covid-19 are added. We will continue to try our very best to provide a service we can be proud of. Many thanks again.


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Review from Sandy L (Nephew of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is first class and the accommodation is modern and custom-designed to be a care home - it's not a care home shoehorned into a couple of joined-up detached houses.
All the staff are wonderful. The activities team keep residents stimulated and the nursing team provide excellent care
and keep relatives informed.
Keep up your high standards.

Reply from Michelle Reid, Regional Manager at Manor Grange Care Home

Thank you for your generous review. The team feel very privileged to have the opportunity to support such amazing residents. Every day brings new challenges in the current climate and every day the team rise to the challenges. The support of our wonderful relatives really helps and we are eternally grateful for the patience and compassion of you all.


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Review from Lynn Y (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle and aunt were our first family residents in the care home and this care home far exceeded their previous care home - in every respect - my only regret is that they weren't here from the beginning. When it became apparent that my father needed care, he personally chose Manor Grange after seeing
the care his sister-in-law and brother-in-law had experienced. We had no hesitation in agreeing with him especially as I had been next of kin contact for my uncle and aunt. During the Covid-19 pandemic, the staff have been extremely diligent in their care of the residents and have done everything they could to facilitate contact with relatives during this time. When my father was seriously ill with coronavirus, we had a great deal of comfort knowing he was being cared for by staff who knew him rather than being in hospital. Every concern that we have raised has been dealt with promptly and resolved to our satisfaction.

Reply from Michelle Reid, Regional Manager at Manor Grange Care Home

Thank you for your Marvellous review of our Home. The team at Manor Grange are exceptionally humbled by your kind words, each one of them gives 100% to make sure our residents receive only the very best care.


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Review from Rose Y (Wife of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband first arrived at the care home, he was made to feel very welcome (as was I) which put him (and myself) at great ease. The staff are wonderful and nothing is too much trouble. My husband loves the banter as he is an avid football fan and even gets to visit his favourite football ground
with one of the activities staff. This lockdown has been particularly difficult for everyone, but this care home has coped admirably with updates etc. Very happy that my husband is well and happy.

Reply from Billy Thomson, Manager at Manor Grange Care Home

As you say, this has been an incredibly challenging time and am so glad that you have taken the time to write this review. I am ever hopeful that it wont be too long before your husband can get back to seeing his beloved football team play again, it was certainly one of his highlights. I do believe that communication has been key during the past four months and am pleased that the weekly updates have been helpful. I will pass on your kind thoughts to all departments, thanks again.


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Review from Carolyn S (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the Manor Grange Care Home just at lockdown, it was difficult times with COVID 19, but the staff made her feel welcome and safe in the challenging times that they were faced. She has settled in very well and going forward she will enjoy the activities that are in place.
The communication
from the manager has been great with his weekly updates keeping us informed. We are very pleased that we are now able to visit our mum keeping within the social distance guidelines that have been put in place, which she enjoys.
The staff have been excellent and very caring I couldn't have asked for a better care home for my mum to be in, it's lovely. The manager and his staff should be very proud in what they have achieved through these times.

Reply from Billy Thomson, Manager at Manor Grange Care Home

I cannot thank you enough for your kind words, I will make sure that all staff are aware that you appreciate their endeavours. It is extremely hard for families who are having to support their loved ones from living at home, to a care setting at the best of times. But even more difficult when you are not fully able to see personally the surroundings and people your mum will be living with. Thanks again, and I hope to see you soon when we return to a semblance of normality.


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Review from Frank L (Husband of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every possible precaution is taken to protect the residents and staff from Coronavirus. My wife has been at this home since it opened and my family are very happy with the care provided at the Manor Grange.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Please accept my gratitude that you have taken the time to write such a positive review of our care home. Even though these very challenging times, we try to provide as much continuity as possible. Our staff have worked small miracles during the last 4 months, trying to maintain a high-quality service in unprecedented times. Thank you.


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Review from Jeffrey L (Friend of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Absolutely disgusted the length of time Manor Grange Care Home is taking to refund over £1200-00 to a former temporary resident.
It is now 3rd August and three and a half months later the amount is still outstanding despite several emails to obtain payment.
Care Homes are very quick to ask for payment
upfront/in advance but not so quick to issue a refund. Residents would not be allowed to go into 3 months in arrears.
These days it is very simple via the BACS system.
Management needs to get its act together.

Reply from Billy Thomson, Manager at Manor Grange Care Home

It is with much sadness that I have read your review and acknowledge the delays which you have mentioned. However, they do not reflect the exceptional care which is delivered by our extremely hard working team to all the people who come to stay here. Although you have not had the opportunity to visit Manor Grange, we have been trying to maintain a level of service in a pandemic which has changed the way everyone works.


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Review from Claire B (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Grange have been absolutely fantastic during the COVID outbreak by keeping relatives updated by email and during the transition to visits. I have been very well assured that my dad has been well looked after during this time. Communications and activities coordination of visits fantastic!

Reply from Billy Thomson, Manager at Manor Grange Care Home

What a wonderful review, it can be quite difficult to boast about all the fantastic things which continue to happen, even during lockdown. But to have this sort of recognition for the people who strive so hard to make each day an event, this is a terrific thank you which I will most certainly pass on. Many thanks.


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Review from Anne F (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring and have communicated very well with me during the COVID-19 pandemic. They have set up safe visiting opportunities promptly to allow relatives to visit regularly. I have been very impressed with the way the home has adapted during these difficult times and kept deaths
to an extremely low number considering their clients are very vulnerable and most are very elderly. My mother feels very well looked after and is very happy.

Reply from Billy Thomson, Manager at Manor Grange Care Home

It has been a particularly difficult few months with the staff facing challenges which could not have been predicted, and I am glad that you have commented so positively. It makes me very proud of every department who came to work, even at the height of the outbreak, and smiled their way through. I could tell you of the tremendous pressure we all felt trying to maintain a level of normality with loved ones, but some of the innovative ways in which we tried to overcome the limitations of contact was wonderful to see. With the move to stage three of the visiting strategy, I am nervous, but looking forward to welcoming you once again into your mum's home.


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Review from Paul P (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mum has received over the last 3 years has been excellent. She is very well looked after and given the specialist care needs that she has, the staff do a great job. During the last 4 months it has been very difficult for all families due to the COVID-19 pandemic however Manor Grange
has done everything it could to keep residents safe during this time and has been very well prepared in getting relatives back in for visits as soon as it was safe with all the required safety precautions in place.

Reply from Billy Thomson, Manager at Manor Grange Care Home

We have had quite a time of it lately and it has been hard trying to stay safe and keep regular contact with families, but I do think that the team have done a great job keeping the contacts going. This has helped both of you and your mum. It is still a bit difficult with using PPE and taking temperatures etc, but is always about keeping everyone safe.
Soon the shielding will be over and we can start to do more, but in the meantime, I am grateful for you taking the time to write. Thank you and see you soon.


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Review from Susanne B (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a service user for a few years now. The facilities in the home are excellent and the staff are helpful, attentive, professional and caring at all times. A significant amount of work has been done to improve the activities available within the home. The activities staff are focusing
on continuous improvement and looking at ways of using technology to allow families to get closer to their relatives. The cinema, hairdresser and nail bar are wonderful facilities.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Thank you, thank you, thank you! I have been a bit overwhelmed by the amount of positive comments made by relatives and friends of the people who live in Manor Grange. It's not just a reflection of the past 4 months, which have been incredibly hard for everyone, but the years before that when we were fully open, what a place to behold.
I cannot wait to invite everyone back again when it is safe to do so.
In the meantime, I am grateful for your kind words and will make sure the staff know too.


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Review from David W (Husband of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright modern well-designed purpose-built care home with luxury en-suite bedrooms. The home is situated in lovely grounds with views across a golf course to the distant Pentland Hills. All staff are professional and very supportive to residents and relatives - they're all lovely. You have the opportunity
to book "fine dining" for family celebrations - the chef goes out of his way to provide something special. I can also confirm that the daily menu is varied and wholesome having sampled it on numerous occasions. There is a daily activity programme which is varied and stimulating and the opportunity for residents to have a trip out in the minibus.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Many thanks for taking the time to write this kind and thoughtful review.
You will know how hard the team here work to ensure that the people living here have the very best experience even in such a difficult time.
I look forward to the time when we are again able to welcome one and all to this wonderful home.


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Review from Derek M (Husband of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until March 2020, when lockdown started, I had visited my wife approximately 6 times per week since 1st March 2018 when she was admitted to the Manor Grange Care Home. During this period of two years, I had always found everything to my satisfaction as measured against a set of nine criteria which I
developed and shared with the management of the care home.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Given the particular challenges you have encountered during the Covid-19 Pandemic, and your inability to visit your wife as you would normally have, I am grateful that you can see the efforts that all the staff have made to try and support your contact safely.
This is not new to you and I think that after two years you are speaking from an informed position, I thank you.
We are all looking forward to the next relaxation and a bit of normality.
See you soon.


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Review from Debbie G (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Manor Grange for 2 and a half years and my sister, myself and our families are extremely happy with the care our mother has been given. The staff and all the carers have been amazing. My mum has been well looked after. She was nursed through two serious illnesses and due
to the care and love from the staff has come through the other end. I would absolutely recommend Manor Grange.

Reply from Billy Thomson, Manager at Manor Grange Care Home

What a lovely review and you have my thanks and that of the staff who work so hard to make Manor Grange a home. I always pass on to staff when families and loved ones take the time to write reviews such as yours. It has been quite a challenge lately as you know, but to get such positive comments makes it all worthwhile.
I am looking forward to the day that the doors are open once again and everyone can enjoy the fantastic place that is Manor Grange.
Thank you.


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Review from V R (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care my mother receives at Manor Grange. Her needs are well taken care of and the staff are friendly. The food is also very nice with a good choice.

Reply from Billy Thomson, Manager at Manor Grange Care Home

Many thanks for your kind words and recognition of the high quality of care your mother receives at Manor Grange. I will ensure that the care and catering staff know of your views.


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Review from J P (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and facilities are overall extremely good. Communication between residents and staff could be improved in relation to opportunities to be involved in activities/outings. More help with putting on TV etc. would be appreciated.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Manor Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Manor Grange Care Home is calculated as follows: ( (276 Excellents x 5) + (45 Goods x 4) ) ÷ 321 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Grange Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Meet the Team (7)

Gordon

Gordon Philp

Job Title: Home Manager

Joined: 2024

Gordon has worked as a Care Home manager for 15 years in Edinburgh and is keen to provide the highest standards of care possible for the home residents.


He is passionate about creating a culture of positivity and warmth within the home.


He is married, has 4 boys and lives in Dunfermline.


Louise

Louise Ross

Job Title: Clinical Lead

Joined: 2021

I chose a career in nursing in care for the elderly as I am very passionate about advocating for those living with dementia. I am very new to Manor Grange but hope to bring my skills and knowledge to the team. In my previous post as a Charge Nurse, I won Nurse of the Year for the whole of the UK in 2016. I have extensive knowledge of dementia and strive to make every day a good day for our Residents here at Manor Grange ensuring that their choices are respected at all times.


Carolanne

Carolanne Rankin

Job Title: Night Nurse Manager

Joined: 2010

I trained as a General Nurse but found my passion was in caring for the elderly focusing on dementia care. I have done a lot of research into this area in the last 20 years and have worked in the Scottish Borders as well as Edinburgh. I enjoy being part of the team here at Manor Grange and I enjoy my role as Charge Nurse immensely. I feel we are a great time and give the highest level of care to each of our Residents.


Elizabeth

Elizabeth Whigham

Job Title: Head Housekeeper

Joined: 2002

I have worked in the care sector for 20 years, I started off as a Carer at TOR nursing home and then moved to the Laundry, when TOR closed I moved to Manor Grange along with the residents. While working at Manor Grange I was promoted to Head Housekeeper, my job role consists of leading the housekeeping team and ensuring that our high standards of cleanliness are maintained within both cleaning and laundry. I also liaise with Residents & Relatives to help identify and resolve any problems which may occur.


Maureen

Maureen Cameron

Job Title: Activity Co-Ordinator

Joined: 2017

I have extensive experience working in both Domiciliary Care and Residential Care as a Senior Care Assistant as well as an Activity Coordinator and I hold my SVQ Level 3 in Social Care for Adults. My role which I adore is very diverse and as well as planning daily activities I also organise many special events throughout the year and always am “cooking up” some new ideas. I enjoy building strong relationships with both Residents and Relatives. I lead a small but growing team of Activities staff who are all dedicated to bringing joy to our Residents. I can honestly say that Manor Grange is the best place I have worked in, we are a big family and this is “Home” and not “A Home”.


Sophie

Sophie Mansbridge

Job Title: Receptionist

Joined: 2024

To complete


Teri

Teri Anderson

Job Title: Accounts administrator

Joined: 2020

To complete...