Oulton Manor

3 Wakefield Road, Oulton, Leeds LS26 8EL
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9.9 93 Reviews
  • Oulton Manor, Leeds
Oulton Manor is a purpose-built modern care home and is operated by Anchor. The home provides quality care and luxurious facilities within a comfortable and relaxing environment. Oulton Manor welcomes new residents, both on a permanent basis and for shorter stays.

The home has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide personally tailored care for veterans.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a bar area.

Oulton Manor provides residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and their loved ones to create detailed care plans.

This ensures each individual’s health and care needs are continually met. Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Oulton Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Owens (Manager)
  • Admission Criteria
    • Please contact Oulton Manor directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Number of floors: 2

Funding & Fees Guide for Oulton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our team at Oulton Manor will be happy to provide more information regarding our fees and what is included.


  • (these prices are only a guideline, please contact Oulton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Oulton Manor as part of daily care home life.


  • Parking

  • There is on site parking, including disabled spaces.


Oulton Manor Reviews (93)

Total of 93, showing 41-60
9.9

Oulton Manor has a Review Score of 9.9 (9.943) out of 10, based on 38 reviews in the last 2 years. Over all time Oulton Manor has 93 reviews.

Overall Experience

  • 79
  • 12
  • 0
  • 1
  • 1

Date Published

93
2
15
38
55

Review from C N (Granddaughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother stayed at Oulton Manor for some respite following a hip fracture whilst living independently. The home cared for her very well and she enjoyed much-needed R and R for the 4 weeks she stayed there. The staff were friendly and couldn't do enough for her or us as a family. Would recommend
Oulton Manor to all.

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Review from Catherine Y (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oulton Manor since June 22, and I have had nothing but a positive experience. Mum is well cared for, her specific needs are met, and the staff are always willing to go the extra mile. Mum is on the dementia floor, and I am very impressed with the amount and variety of activities that
take place. Making the decision to move Mum into dementia care was hard, but the whole team made us feel confident and happy with our decision. Well done, team Oulton Manor; keep up the fantastic work.

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Review from Daniel R (Grandson of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing; they always make sure my gran is looked after and has everything she needs. Couldn't fault this place at all and would highly recommend this facility to anyone who is thinking about it.

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Review from Tracey P (Respite Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who broke her hip and is registered blind, went to Oulton Manor for respite care. The care she received was top-rate. All the staff, from carers and ancillary staff, through to management were always friendly, polite, helpful and, above all, caring. My mother, who is very independent, settled
in really quickly, and it soon felt like home. It has a fantastic atmosphere with the feel of a hotel in the lounge and bar area. The activities they provided were fabulous and enjoyable - Mother loved the debates.
Although we were only there for four weeks, the care we received was amazing - allowing Mother to be both cared for and independent in equal measure.

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Review from L B (Daughter-in-law of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My review relates to the dementia floor. My Mother in Law lived there for a year. These are some of the concerns I had in that time. A strong smell of urine due to furnishing is difficult to clean. The garden was not secure and dementia residents were not taken to use it. They locked the windows of
my mother in Law's room because she posted tissues/clothes out of them. Her toilet seat was removed because she smeared it. On one occasion I requested to speak to the nurse before for a medical intervention (we have LPA). My request was ignored and not recorded. One visit I had to ask twice for my Mother in Law to be given a drink because she was thirsty when I arrived (trying to get drips out of a cup with her finger). When she was admitted to the hospital (with dehydration and sepsis) the home gave me her clothes in a bin bag (she had an overnight bag in the room). Mother in Law needed three staff to support washing at Oulton Manor because she would lash out. In her current placement, they have seen no challenging behaviour. I wish we had moved her sooner.

Reply from Victoria Towse, Manager at Oulton Manor

We appreciate your feedback regarding Oulton Manor. We are sorry that you have concerns regarding your Mother in Law's care when she lived with us until the beginning of this year. We have previously responded to you regarding these. Sadly your loved ones care needs did change over time, which we discussed with you and involved appropriate health professionals to provide support. Your loved one was moved to nursing care, due to her requirement of needing the support of nursing and specialist care. We are sorry that you felt things could have been done differently but I would like to reassure you at all times we had your Mother in Law's best interests in mind and truly believed we were doing everything we could to provide support.


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Review from Wendy I (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had 2 weeks respite in Oulton Manor, he thoroughly enjoyed his stay and when we picked him up to take him home he looked a million dollars, we only wish for his sake he would stay permanently but he is too independent even at 90 years old.
Many thanks to the manager who is the most caring person
not only to my dad but to his family as well. I would also like to mention the carer who looked after my dad she is worth her weight in gold, and my dad has said what a wonderful lady she is caring for all his needs. These are just the people we know but I would like to thank everyone in that home you are all amazing!
Thank you for all you have done. Bless you all.

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Review from M W (Respite Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my stay being well looked after, good food. A lovely staff caring for you.

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Review from Gail C (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home decisions - what a nightmare! However, from my initial enquiry until admission for my mother. I have nothing bad to say. Every contact has been welcoming, friendly, professional and caring. It's early days but I have no reason to doubt the experience will continue.

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Review from Caroline D (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad experienced a very difficult time over Christmas with depression, anxiety and confusion. It became apparent until we managed to steady his mental state he couldn't live alone.
After viewing a number of homes I chose Oulton Manor. From walking in the doors, speaking to the staff, viewing the
facilities I was very impressed. The decor is very tasteful whilst being a relaxing environment. Extremely clean and all the staff members, even though they are busy in these challenging times, stop to chat and are very helpful.
My Dad is making a good recovery and is due to go home soon. This is partly thanks to Oulton Manor and their team. They have truly made a difference and really do care about their residents.
I would have no hesitation in recommending Oulton Manor.

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Review from Caron C (Sister of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found ourselves at a difficult crossroads in my sisters health needs, the team at Oulton Manor were very helpful. On the initial enquiry, the manager responded to concerns in a sensitive manner whilst providing clear information about the care home and how my sister would be supported. On admission,
other members of staff welcomed my sister with kind words and a friendly manner making every effort to making her feel happy and settled.
The care staff are always willing to take the time to talk about my sister’s care needs and make any changes they feel are possible to support her health and well - being. Rooms are kept very clean and meals are plentiful and varied.

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Review from O K (Granddaughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my Grannys comples care needs, she is always very well cared for. As someone working in healthcare, I know how much work it can be to care properly for someone like my Granny. My family and I can trust Oulton Manor fully, knowing her carers love her and that they have her best interests at heart.
We are so grateful.

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Review from H T (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Oulton Manor enough on behalf of my mothers whole family.
She is nearing 95 quite a stubborn lady with her strong character opinions.
Countless times asked due to her extremely limited mobility not to walk with zimmer frame alone, to always request help from a carer.
She's always had
a bee in her bonnet that she must have clothes out ready for the morning. (Many times told by carers they will bring clothes for her to pick)
She fell cutting her head Sunday 2nd January after lunch, an ambulance was called.
3 members of staff went above and beyond their remit.
To which I am very grateful.
I believe senior carer, liaised with me for all updates.
The staff member who checked her every half hour, during the night, after having xrays and MRI scan. Most of all I think the young carer, she never left my injured and frightened Mum's side over 4 hours awaiting ambulance.
Thank you Oulton Manor I always knew you gave that extra other establishments would not be able to give.

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Review from Lorraine F (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oulton Manor is amazing for my Dad he has completely turned a corner in this home. The staff and management are brilliant, so helpful and friendly. The home is spotless, our experience has been second to none. Can not complain about anything. We thought we were going to lose Dad with his deep depression
but he is like a new man being in Oulton Manor. 5 Stars to everyone.

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Review from Geraldine G (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this place is fabulous. The staff are dedicated and caring, nothing is too much trouble. There are daily activities for the residents - even cocktail making sessions! Residents are encouraged to take part in activities. Mum only been in a few weeks but is happy and content.

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Review from Donna F (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in to Oulton Manor in October and received a very warm welcome from all the staff. It was a very difficult decision for me and my sister but the team at Oulton Manor made the process as easy as they could and we feel so lucky to have secured a place for our mum there. All the staff are
lovely and caring and nothing is too much trouble. All aspects of her care have been discussed with us all her care needs have been met allowing mum to maintain some independence and dignity. Thank you Oulton Manor!

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Review from Gillie M (Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Laundry facilities are very adequate.
Meal provision excellent.
Staff competent and hard-working.

Reply from Victoria Towse, Home Manager at Oulton Manor

Thank you for taking the time to review Oulton Manor and we are pleased you rate our facilities as very good. We are sorry to see the rating for our activities and we would be keen to understand this. We have recently reviewed our activities with our resident’s input and have a daily, weekly and monthly activities programme, in addition to one to one pastimes. We will continue to listen to feedback regarding our activities. We encourage all our residents to participate in the variety of activities our home offers but respect their wishes if they choose not to.


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Review from Rob N (Son of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residents at Oulton Manor due to suffering strokes and other medical conditions in June. The service by the staff has been nothing short of exemplary in all areas, to a challenging situation with regards to my parents illness and conditions, and I could not have expected or asked
for better.

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Review from Michelle H (Daughter-in-law of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has just stayed there for two weeks. Excellent service and so friendly. She went in smiling and came out smiling. Couldn't do enough for us. So happy with the excellent service. Will be using this beautiful home again.

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Review from Joanna R (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother came for a month of respite care in August. I felt very confident leaving her, and the care she has been given has been excellent throughout her stay. The staff have been delightful and caring towards her. She was very unsure about coming but left saying she will definitely be
returning. I can’t thank you all enough.

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Review from Angela Y (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 89-year-old mum with Parkinson's stayed for a month’s respite. She was well looked after. Whilst we had some minor concerns, these were brought to the attention of the management and were speedily dealt with.
Having collected my mum, we have spoken to the manager and mentioned some specific issues
(meal times, application of medication, access to rooms, shower), explanations were given for these issues.
My mum is looking forward to her return visit.

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Current Review Score: 9.9 (9.943)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Oulton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Oulton Manor is calculated as follows: ( (430 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 454 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oulton Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Oulton Manor directly for more details.


Awards / Recognitions (10)

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Meet the Team (5)

Lisa

Lisa Owens

Job Title: Manager

Joined: 2022

Hi, my name is Lisa and I have worked for Anchor for 15 years but have worked in the health and social care sector for 25 years.


Before becoming the manager at Oulton Manor in December 2022, I worked at Millfield care home in Manchester. During the 14 years I was there, I progressed from team leader to home manager and lead the home successfully for 4 years.


I am very passionate about elderly care and believe everybody deserves quality living. Outside of work, I enjoy spending time hiking, wild swimming and travelling.


I am really looking forward to steering our home forward to achieve its best potential and delivering excellent care to all those who choose to live at Oulton Manor.


Sheridan

Sheridan Beckett

Job Title: Home Administrator

Joined: 2018

I have been an administrator in the care industry for over ten years and have 25 years experience in total in the sector. Oulton Manor is like my second family, I have worked here since September 2018. I am extremely passionate about supporting people living in a residential setting and have a personal interest in Dementia and Alzheimer’s care due to my own family member’s diagnosis. When I am not working I love going on long walks, I enjoy reading and when I really want to let my hair down I love a good dance and sing-song!


Nicola

Nicola Wood

Job Title: Deputy Manager

Joined: 2018

I have worked at Oulton Manor since June 2018. In November 2024 I was appointed as a Deputy Manager working alongside the Home Manager to ensure safe, well-led, effective and responsive care and compliance throughout the home. Caring is a vocation for me and cannot imagine doing anything else. When I am not at work I love spending time with my family; I have two granddaughters whom I adore. To relax I enjoy shopping and holidays abroad.


Susie

Susie Dodd

Job Title: Activities Coordinator

Joined: 2025

Hello I’m Susie, I joined Oulton Manor in January 2025. I am trained in complementary therapies and have had my own business for several years. I’ve always connected really well with the older generation and am passionate about people living well. When I am not working I enjoy spending time with my son and husband; we are a very musical family and go to lots of gigs together.


Martin

Martin Armstrong

Job Title: Hospitality Manager

Joined: 2016

I've worked in the care sector for over 16 years and have been an employee at Oulton Manor for nearly 9 years. I started out as a care assistant working my way to team leader and I am now the hospitality manager. The thing I enjoy the most is spending time with the residents and their relatives. I've even been labelled as "the best bar man in the world" by one of the wonderful people who live here.


Outside of work I enjoy travelling and going to the gym. I am an avid Everton supporter and recently slept out at Goodison Park to raise money and awareness of the homeless.