Oulton Manor

3 Wakefield Road, Oulton, Leeds LS26 8EL
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9.9 93 Reviews
  • Oulton Manor, Leeds
Oulton Manor is a purpose-built modern care home and is operated by Anchor. The home provides quality care and luxurious facilities within a comfortable and relaxing environment. Oulton Manor welcomes new residents, both on a permanent basis and for shorter stays.

The home has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide personally tailored care for veterans.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a bar area.

Oulton Manor provides residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. It works with customers and their loved ones to create detailed care plans.

This ensures each individual’s health and care needs are continually met. Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Oulton Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Owens (Manager)
  • Admission Criteria
    • Please contact Oulton Manor directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Number of floors: 2

Funding & Fees Guide for Oulton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our team at Oulton Manor will be happy to provide more information regarding our fees and what is included.


  • (these prices are only a guideline, please contact Oulton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Oulton Manor as part of daily care home life.


  • Parking

  • There is on site parking, including disabled spaces.


Oulton Manor Reviews (93)

Total of 93, showing 61-80
9.9

Oulton Manor has a Review Score of 9.9 (9.943) out of 10, based on 38 reviews in the last 2 years. Over all time Oulton Manor has 93 reviews.

Overall Experience

  • 79
  • 12
  • 0
  • 1
  • 1

Date Published

93
2
15
38
55

Review from Sylvie D (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor reception service, often doesn’t exist. Phone doesn’t answer and even when you book an appointment and arrive on time to visit the resident, it’s like they don’t know you’re coming. I’ve waited in the lobby for 15 mins today waiting for someone to answer the door, I had to phone in to get any attention
then wait a bit longer. Reception staff needed at a desk on the weekend, it is very frustrating. What’s the point in booking a slot to then be 20 minutes waiting to see the family member. Very poor service makes visits difficult. Please improve.

Reply from Victoria Towse, Manager at Oulton Manor

Thank you for taking the time to review Oulton Manor and we apologise for the issues that you have highlighted. We have discussed these with you and we are in the process of addressing these concerns. Our team’s priority is ensuring the safety and wellbeing of our residents, however, we do endeavour to answer the telephone and our door in a timely manner.


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Review from Diana R (Stepdaughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother has been at the home for over three years. She is very happy there. The staff are extremely kind to her, and I know she is safe and well looked after. Many thanks to all the staff, particularly Calverley Wing, for all their help, kindness and support over the years.

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Review from Wendy W (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been in the home for 2-weeks, but I am impressed by the care taken by all the staff to settle her in and to help her adjust to her new home. From our first visit to see what the home was like, we have been impressed by the friendliness of all the staff and their willingness to answer all
our questions and provide us with all the information, we needed about fees, care and meals etc. The home is very well furnished and is more like a hotel with lovely lounges and dining rooms on each floor that are spacious and look lovely with tablecloths etc. The rooms are nicely furnished, and each one has a beautiful ensuite shower room. Everyone at Oulton Manor has been helpful since Mum moved in, providing her with a phone and making sure her TV worked properly etc. It is great to see that she is lovely and clean and well looked after.

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Review from Christine M (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation and grounds are hotel standard, a fabulous large lounge with bar. Lovely dining room with tablecloths and material napkins. Residents are treated with dignity and care. These last 14-months have been awful, but I have been relieved to know that he was being well looked after. Lots
of the staff have been there since he moved in, and they have been like his second family. They genuinely care and support him and have helped him retain his dignity and independence as much as possible. Always helpful, and ring to update if Dad is unwell. Excellent nursing care (district nurse) and local doctors, who regularly visit. Grounds colourfully all year.

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Review from P W (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident at Oulton Manor for over 3 years and during that time her care has been exceptional especially during the last 12 covid related months. By having a qualified nurse leading the team and a weekly home check by the nurse prescriber we know medical problems are dealt with
quickly. Again keeping regular staff give us confidence that residents' personalities are understood and we know that the home is always looking at ways to make the day to day living of the residents as comfortable as possible.

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Review from Sarah B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Oulton Manor enough for the care, support and friendship they have shown for my father who moved in with them in the middle of the pandemic. He suffers from Dementia and to know he is safe and well looked after is such a comfort to us. The staff go above and beyond, they are wonderful!

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Review from Andrew N (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important comment is that Mum is very happy at Oulton Manor. She is well cared for and the staff are great but she is an independent-minded person and this is still respected. The peace of mind this gives us as a family is very important. I would add that the home has handled the coronavirus
situation well with access maintained despite the necessary restrictions. I think communication with family could be more structured to include perhaps an annual review meeting with the manager to discuss concerns, care plan, future needs but given the change of management and pandemic, this isn't feasible at the moment. General communication with staff is very good and I want to make a special mention to a team member on Rockingham who is a real asset to the home and to social care - friendly, professional and caring.

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Review from Wendy W (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the management and staff in the home to be extremely professional and caring. They have provided invaluable support during some very difficult times and have made our mother feel welcome and safe. Our mum says she is so glad we took her to live at Oulton Manor and it is the best thing
we have done for her! I think that says it all.

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Review from Francesca M (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Luxury care home, more like a hotel. Carers really go that extra mile with their care, nothing is ever too much for the resident or relative. Would recommend Oulton Manor to anyone looking for outstanding care for their loved ones.

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Review from Sally R (Son of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oulton Manor since it opened. Her care there has been wonderful. After viewing many care homes, I cried coming out of so many as I couldn't imagine leaving Mum there. When I went into Oulton Manor, I was blown away. It was like nothing I had ever seen and Mum has been incredibly well
looked after the whole time she has been there. She has dementia and has had some difficult times, but the staff have been wonderful. If ever there have been any issues, the manager's door has always been open and things have been changed and altered to make Mum's life easier and more comfortable. The decor and rooms are amazing, the food is varied and good and the entertainment is varied. The staff really do care. They are quick to get in touch to pass on feedback and send photographs by email, they offer Skype calls and their dedication during the current pandemic has been incredible. I would not hesitate to recommend this care home.

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Review from Kevan V (Husband of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and respectful, particularly in times of problem and the overall ambience, food and facilities are excellent.
I have already recommended the home to the relatives of a recent joining resident.

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Review from Christina F (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oulton Manor is a smart and well-kept home. The entrance is welcoming and the lounge is a comfortable place for residents and visitors, when allowed access. During lockdown the staff have worked tirelessly to keep everyone safe. Relatives have been kept up to date with all government changes and the
daily routines in the home. I think the residents are feeling the strain as time goes on as obviously the staff have to put the stringent rules to which leaves less time for interaction. Hopefully, things will improve and everyone can relax a bit more.

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Review from Jane B (Daughter-in-law of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law chose Oulton Manor as her permanent residence following a respite visit earlier in 2019. Settling took time as she is a very independent person but the staff have helped tremendously to help her settle and to reassure us, her family that she is ok. Staff have time to talk and appear
to know the resident's strengths and weaknesses, but they do promote independence as well.
The staff work very hard in ‘normal circumstances‘ but they have worked tirelessly to keep the residents and staff safe and well throughout the covid pandemic. They have achieved this so far, and it is thanks to the management as well as her team, that their covid free status remains, long may it continue.
Email communication has been very good between the home and relatives to keep us informed of important and relevant information.
Thanks to everyone at Oulton Manor for all you do and for being our loved one's family when we can’t be with them.

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Review from J S (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid has been a huge challenge for everyone but I would like to say a huge thank you to all the staff for everything they are doing to keep my Mum and the other residents safe and happy. I really appreciate the weekly newsletters, it makes me smile to see everything my Mum and the other residents are
doing - when we ask her on the phone she doesn’t always remember to tell us, so it is great to have the photos to prompt our conversations! My Mum recently answered the phone singing and told me she had forgotten how to be miserable which is a remarkable achievement by the home. Yesterday I was able to see my Mum for a 30-minute window visit, she looked extremely well and was in high spirits which was wonderfully reassuring. I am so glad my Mum is being cared for in Oulton Manor and I cannot praise the home and staff enough. Thank you.

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Review from Helen G (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In October 2016 we had huge problems with the care home in which my Mum had been a resident for 15 months. We made arrangements to visit Oulton Manor with a view to moving Mum into their care. This was the best move we could have made. Due to Mum's illness, she has not been the easiest of residents
but, all the staff over the last three and a half years have been tolerant, caring and understanding. Lately Mum has deteriorated and during a very difficult time for all concerned, we could not have had better care for her. Three members of staff in particular have been amazing and I am sure the manager is very proud of all her staff. It has not been easy for them at all.

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Review from Karin T (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being cared for extremely well. Anxiety of being in her own home has now gone. She is safe, happy and comfortable.
Relatives and friends visiting are made to feel welcome.
It's a very happy care home.

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Review from Philip W (Son of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a few days, as a consequence of a surprise, serious, medical diagnosis, of a family member, the manager and staff at Oulton Manor enabled me to arrange residential care for our mother. Communication and response time with the manager was excellent and rapid. Oulton Manor is close to where mum lives
and so friends visit her, which is a great help. My travel time to Oulton Manor is many hours drive; the manager and staff have been a great support. Within a couple of days, my mother had settled, was content and comfortable. The environment of Oulton Manor is friendly and stimulating. Cheerful and caring, the staff involve mum in the many daily and varied activities. As a family, we are indebted to the manager and staff at Oulton Manor for the care and support provided. Mum is clearly benefitting, physically and mentally from being resident at Oulton Manor.

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Review from L G (Niece of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was living here for two years until she passed away in March this year and I was very happy with the care she received. My uncle has been here for nearly a year and he is very happy living here. Staff are friendly and approachable and any problems attended to quickly. Residents speak highly of
the staff.

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Review from Louise W (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed at Oulton Manor for three weeks on respite, as my dad was in hospital. The staff/management were amazing. They all had a caring feel to their nature and behaved in such a way that it put my mother at ease. Thank you all for your help, support and kind words to all our family at
a time of turmoil.

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Review from R H (Husband of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is of a good quality The staff are well trained and caring.

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Current Review Score: 9.9 (9.943)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Oulton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Oulton Manor is calculated as follows: ( (430 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 454 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oulton Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Oulton Manor directly for more details.


Awards / Recognitions (10)

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Meet the Team (5)

Lisa

Lisa Owens

Job Title: Manager

Joined: 2022

Hi, my name is Lisa and I have worked for Anchor for 15 years but have worked in the health and social care sector for 25 years.


Before becoming the manager at Oulton Manor in December 2022, I worked at Millfield care home in Manchester. During the 14 years I was there, I progressed from team leader to home manager and lead the home successfully for 4 years.


I am very passionate about elderly care and believe everybody deserves quality living. Outside of work, I enjoy spending time hiking, wild swimming and travelling.


I am really looking forward to steering our home forward to achieve its best potential and delivering excellent care to all those who choose to live at Oulton Manor.


Sheridan

Sheridan Beckett

Job Title: Home Administrator

Joined: 2018

I have been an administrator in the care industry for over ten years and have 25 years experience in total in the sector. Oulton Manor is like my second family, I have worked here since September 2018. I am extremely passionate about supporting people living in a residential setting and have a personal interest in Dementia and Alzheimer’s care due to my own family member’s diagnosis. When I am not working I love going on long walks, I enjoy reading and when I really want to let my hair down I love a good dance and sing-song!


Nicola

Nicola Wood

Job Title: Deputy Manager

Joined: 2018

I have worked at Oulton Manor since June 2018. In November 2024 I was appointed as a Deputy Manager working alongside the Home Manager to ensure safe, well-led, effective and responsive care and compliance throughout the home. Caring is a vocation for me and cannot imagine doing anything else. When I am not at work I love spending time with my family; I have two granddaughters whom I adore. To relax I enjoy shopping and holidays abroad.


Susie

Susie Dodd

Job Title: Activities Coordinator

Joined: 2025

Hello I’m Susie, I joined Oulton Manor in January 2025. I am trained in complementary therapies and have had my own business for several years. I’ve always connected really well with the older generation and am passionate about people living well. When I am not working I enjoy spending time with my son and husband; we are a very musical family and go to lots of gigs together.


Martin

Martin Armstrong

Job Title: Hospitality Manager

Joined: 2016

I've worked in the care sector for over 16 years and have been an employee at Oulton Manor for nearly 9 years. I started out as a care assistant working my way to team leader and I am now the hospitality manager. The thing I enjoy the most is spending time with the residents and their relatives. I've even been labelled as "the best bar man in the world" by one of the wonderful people who live here.


Outside of work I enjoy travelling and going to the gym. I am an avid Everton supporter and recently slept out at Goodison Park to raise money and awareness of the homeless.