Marbrook is a truly wonderful place, full of professional caring people
Martin M (Father of Resident)
Mum considers this to be her home now and seems very happy here
T W (Daughter of Resident)
The food is amazing, and the cakes! What can I say, be prepared to put a few pounds on in weight
Jackie P (Wife of Resident)
Free onsite parking
The Marbrook Centre has a Review Score of 9.9 (9.879) out of 10, based on 27 reviews in the last 2 years. Over all time The Marbrook Centre has 143 reviews.
Review from B H (Respite Resident) published on 7 April 2025
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Overall Experience
4.0 out of 5
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Review from Sally S (Wife of Resident) published on 28 February 2025
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Overall Experience
5.0 out of 5
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Review from H R (Mother of Resident) published on 12 February 2025
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Overall Experience
5.0 out of 5
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Review from Angela S (Respite Resident) published on 28 January 2025
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Overall Experience
4.0 out of 5
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Review from Gary O (Son of Resident) published on 14 January 2025
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Overall Experience
5.0 out of 5
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Review from Natalie C (Respite Resident) published on 13 January 2025
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Overall Experience
5.0 out of 5
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Review from Marilyn W (Daughter of Resident) published on 2 January 2025
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Overall Experience
4.0 out of 5
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Review from G C (Mother of Resident) published on 16 December 2024
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Overall Experience
5.0 out of 5
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Review from R O (Resident) published on 13 December 2024
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Overall Experience
5.0 out of 5
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Review from Roger H (Brother-in-law of Resident) published on 2 December 2024
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Overall Experience
5.0 out of 5
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Review from Richard G (Husband of Resident) published on 28 November 2024
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Overall Experience
5.0 out of 5
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Review from Joan M (Wife of Resident) published on 25 November 2024
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Overall Experience
5.0 out of 5
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Review from Nicholas H (Husband of Resident) published on 20 November 2024
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Overall Experience
5.0 out of 5
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Review from Steven S (Resident) published on 5 September 2024
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Overall Experience
5.0 out of 5
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Review from D W (Wife of Resident) published on 31 July 2024
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Overall Experience
5.0 out of 5
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Review from Tom W (Respite Resident) published on 30 July 2024
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Overall Experience
5.0 out of 5
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Review from M P (Wife of Resident) published on 1 July 2024
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Overall Experience
5.0 out of 5
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Review from P B (Brother of Resident) published on 18 June 2024
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Overall Experience
5.0 out of 5
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Review from Anne W (Wife of Resident) published on 10 June 2024
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Overall Experience
5.0 out of 5
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Review from Trevor E (Father of Resident) published on 28 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.879) out of 10 for The Marbrook Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for The Marbrook Centre is calculated as follows: ( (283 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 315 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Marbrook Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jan 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Acting General Manager
Joined: 2016
I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.
Likes: Spending time with friends and family
Dislikes: Spiders and snakes
Job Title: Clinical Service Manager
Joined: 2018
Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.
I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.
Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.
Job Title: Service Manager
Joined: 2019
I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.
Job Title: Clinical Service Manager
Joined: 2016
After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.
Job Title: Consultant in Rehabilitation Medicine
Joined: 2016
I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.
Job Title: Therapy Lead
Joined: 2016
Being able to play a role in improving someone’s quality of life is why I love my job.
I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.
I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.
My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.
Job Title: Chief Operating Officer
Joined: 2016
I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.
I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!
So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.
Job Title: Head of Care Pathways
Joined: 2016
I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.
Job Title: Head of Quality and Compliance
Joined: 2017
I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.
