The Marbrook Centre

Phoenix Park, Eaton Socon, St Neots PE19 8EP
Submit a Review
9.9 143 Reviews
  • The Marbrook Centre, St Neots
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:

•        Stroke
•        Acquired and traumatic brain injury
•        Dementia (including early onset)
•        Spinal Cord injury
•        Multiple Sclerosis (MS)
•        Motor Neuron Disease (MND).

Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.

Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a large rehab gym and a two-bed transition training flat, to enable patients and their carers the space to learn the skills to get them home.

Show The Marbrook Centre on the Map

Care Provided by The Marbrook Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Marbrook Ltd
  • Person in charge
  • Tracy Haddock (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for The Marbrook Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


The Marbrook Centre Reviews (143)

Total of 143, showing 41-60
9.9

The Marbrook Centre has a Review Score of 9.9 (9.879) out of 10, based on 27 reviews in the last 2 years. Over all time The Marbrook Centre has 143 reviews.

Overall Experience

  • 127
  • 15
  • 1
  • 0
  • 0

Date Published

143
13
19
27
116

Review from Gary W (Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was there for a period of six weeks for rehabilitation after a three month period in hospital which included eight weeks of ITU.
On arrival at The Marbrook Centre - Cambridge, the treatment I received was brilliant from all of the staff, that being cleaners, carers, physiotherapists, and administration
which showed that all the staff worked together in a well organised manner day and night.
The quality of the food was good and organised for all including vegetarians.
The facilities included areas for eating the meals or in certain cases in your room, there were vending machines for coffee and tea 24 hours a day.
The gym and staff carrying out the rehabilitation were excellent on a one-to-one basis.
Thank you to Marbrook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick F (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last four days at The Marbrook Centre. Throughout he was treated with the highest possible levels of care and kindness by everyone he encountered. As a relative I had the same experience and all the staff were kind, helpful and supportive. I felt throughout that we were dealing with
people who really cared for my father and his family.
I would strongly recommend The Marbrook Centre and know that we could not have asked for or found better.
The whole place has an aura of calm pleasant efficiency.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald M (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service has been life-changing. The level of care and attention to detail from all the staff has been amazing, especially my therapy team. There are so many staff from reception all the way to the young man who brought my clothes. My only criticism would be more healthy and wholesome meals and
career paths created for the young carers. It's clear to see their passion and desire for the work they do but disheartened by the senior management, it seems.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vincent M (Father of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, informative, friendly, and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in all aspects of care, especially over the COVID period. All staff members are kind and helpful. If not for the level of care at this place, my father would be in a terrible state now, but thanks to the level of care at The Marbrook Centre he is back to his old self again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabelle A (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With both my brother and I living abroad, we set out from afar in finding a suitable 24/7 care centre once Mum was discharged from hospital early this year. Providence pointed us in the direction of The Marbrook Centre which offered all the amenities, caregiving services and much more. From the very
first point of contact with The Marbrook Centre's management right through to Mum's transfer from the hospital to The Marbrook Centre's facilities - we knew we had made the right choice in Mum's best interests. Mum had a spacious, airy room to herself, with an ensuite bathroom, laundry service, excellent meals and the very best possible care Mum and we could have wished for. All the carers and management are extremely sensitive to each individual family, they exude empathy, understanding, gentleness and sympathy especially if the remainder of the family is far away. Their handling of the recent COVID-19 pandemic is exceptional. My brother and I fully endorse The Marbrook Centre and send our deepest gratitude to everybody at The Marbrook Centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Wife of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was admitted here from the hospital . He hated every moment of it and had to self-discharge for his own mental well-being. I found a severe lack of communication especially in COVID-19 where you cannot visit. When we did have the chance to visit (which may have helped him stay) offered a
morning appointment only to which we had no chance of getting to. I had to reiterate that communication is the name of the game. I want to thank the laundry staff for labeling and looking after his clothes. Husband came home not having eaten properly for 3 months. I won’t be recommending this place to anybody. I’m afraid his stay was certainly not a happy one. Talking to my husband he has not been able to give me a good point on the place at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna L (Wife of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe the difference in my wife whilst she was at The Marbrook Centre. From going from being hoisted to walking out of the door is unbelievable. Than you Team Marbrook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vaishali P (Wife of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a wonderful experience in the care home. Very friendly and helpful people. Carers and health professionals were very informative and helpful. Wonderful facilities, very clean and tidy place. Everyday routine on time, lunch, breakfast and dinner. Very nice food and drinking facilities. Everyday
freshly made food. Wonderful garden you can enjoy with people and socialisng. you can even eat in the garden with the people. Very good value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Partner of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was treated with the best possible care throughout her stay, I can not praise them enough. All staff were also incredibly helpful and supportive to me in what was a challenging time not helped by COVID-19.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Respite Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Marbrook Centre was so excellent, from the manager to the cleaning staff have shown nothing but respect. This is one of the best places I've been into where I can recommend to friends and family. I enjoyed my stay at Marbrook Centre and my recovery was good, that I only had to spend
2 weeks here. I miss them as I was looked after properly by the cares, physio team and the manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffered a stroke at home on 10th March. I was admitted to hospital and stayed for 10 uneventful days. I was then transferred to Marbrook; what a difference. I was greeted cordially and then (enjoyed/endured) 6 fruitful weeks towards recovery. Skillful, yet demanding, physio team. Care workers, both
day and night shift, care, kindness and bonhomie, also cleaners, laundry staff, chef and drug dispensers all learnt one's name and offered encouragement at every step or sign of improvement. A truly great team without appearing to have a boss. Obviously training, coaching and discipline must go on without interrupting residents' safety and goodwill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after at a very high standard and a very prompt rehabilitation programme, etc, food etc very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Wife of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service received over the 3 weeks my husband spent recovering from his illness. The staff was friendly and helpful and the physios and occupational health workers helped considerably to bring my husband to a level where he could walk by himself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very well looked after at The Marbrook and has been very demanding at times. The staff have not complained once nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H D (Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Physio and OT staff were excellent and enabled me to meet the goals I had set. Reception staff were very friendly and helpful. The catering and care staff were helpful also and the food was second to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew P (Son of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place with fantastic staff who are always there to talk to and help.
A place where you are always made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie P (Wife of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful my husband was accepted for treatment at Marbrook! The progress he has made since he arrived is wonderful, I cannot speak highly enough of the entire staff who work here. They are very professional with the resident's wellbeing uppermost in all aspects of their care. Not only that they
also take the time to care about the families and the effect the related illness has on them too! There is not one person, from housekeeping through to the facility manager that doesn’t take the time to speak to you and ask how you are! The food is amazing, and the cakes! What can I say, be prepared to put a few pounds on in weight! I would recommend this facility to anyone for the best possible chance of recovery. Thank you just isn’t enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart D (Son of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum feels totally at home, she is happy and feels safe. The support and care provided by all the team at Marlbrook; is exceptional. I would recommend the facility, staff and care, to anyone looking for the services and care they can provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rikke A (Partner of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner came to Marbrook following a long hospital stay. The rehab centre is wonderful - the care and attention he receives; is excellent. I cannot fault a thing. The staff goes above and beyond. He has come such a long way in the short amount of time he has been there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for The Marbrook Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for The Marbrook Centre is calculated as follows: ( (283 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 315 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Marbrook Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Tracy

Tracy Haddock

Job Title: Acting General Manager

Joined: 2016

I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.


Likes: Spending time with friends and family


Dislikes: Spiders and snakes


Magdalena

Magdalena Swallow

Job Title: Clinical Service Manager

Joined: 2018

Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.


I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.


Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.


Emily

Emily Hart

Job Title: Service Manager

Joined: 2019

I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.


Lisa

Lisa Riches

Job Title: Clinical Service Manager

Joined: 2016

After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.


Stephen

Stephen Kirker MD FRCP FRCPI

Job Title: Consultant in Rehabilitation Medicine

Joined: 2016

I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.


David

David Whitten

Job Title: Therapy Lead

Joined: 2016

Being able to play a role in improving someone’s quality of life is why I love my job.


I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.


I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.


My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.


Lesa

Lesa McAnulty

Job Title: Chief Operating Officer

Joined: 2016

I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.


I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!


So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.


Robert

Robert Myers

Job Title: Head of Care Pathways

Joined: 2016

I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.


Aileen

Aileen Warnes

Job Title: Head of Quality and Compliance

Joined: 2017

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.