The Marbrook Centre

Phoenix Park, Eaton Socon, St Neots PE19 8EP
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9.9 143 Reviews
  • The Marbrook Centre, St Neots
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:

•        Stroke
•        Acquired and traumatic brain injury
•        Dementia (including early onset)
•        Spinal Cord injury
•        Multiple Sclerosis (MS)
•        Motor Neuron Disease (MND).

Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.

Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a large rehab gym and a two-bed transition training flat, to enable patients and their carers the space to learn the skills to get them home.

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Care Provided by The Marbrook Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Marbrook Ltd
  • Person in charge
  • Tracy Haddock (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for The Marbrook Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


The Marbrook Centre Reviews (143)

Total of 143, showing 61-80
9.9

The Marbrook Centre has a Review Score of 9.9 (9.879) out of 10, based on 27 reviews in the last 2 years. Over all time The Marbrook Centre has 143 reviews.

Overall Experience

  • 127
  • 15
  • 1
  • 0
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Date Published

143
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19
27
116

Review from Mark D (Son of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very comfortable, feels safe and at home in Marbrook - the team are very friendly and show genuine care all the time. Christmas dinner was something else and Mum had a wonderful time. Very hard to find any fault.

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Review from Gurpreet K (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook Centre is very welcoming for all patients and guests. Staff are extremely helpful and available at all times for patients and families.
All the needs residents require are met without any hesitation, it's an excellent centre.

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Review from N F (Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff and volunteers were excellent and extremely helpful. The treatment I was prescribed and issued with was spot on, and in the end, helped in my recovery and eventual discharge back to my life.

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Review from E M (Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best rehab centre I have ever been in, clean and tidy and all you would need. The staff are great and the physios are very good too. There could be a bit more for the residents to do during the day, as there is a lot of sitting around the menu per week had too much pasta and bread but not
bad food, pretty good.

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Review from B M (Wife of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook is a lovely, welcoming environment with great facilities. The very professional therapy team are brilliant and also gave kind and invaluable support to me and my family. Despite being overstretched at times, the care staff considerate and respectful.

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Review from D B (Friend of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit. Very friendly and helpful welcome. Positive atmosphere and clean and well-designed bedrooms/surrounding areas.

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Review from M J (Daughter of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past 9 months as a family we have really struggled to find somewhere suitable for Mum and her needs. When I first came to visit her at the Marbrook I was gobsmacked to see how happy she was and what a weight off our shoulders to know that mum is happy and content in her new home. I can’t thank
everyone at Marbrook enough for giving my family and myself peace of mind. Times spent with mum are enjoyable and full of memories! A member of staff on reception is amazing, nothing is too much to ask. Thank you all so much!

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Review from J H (Resident) assisted by family/friend published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Marbrook on the 20-8-2019, after spending 3 months in 2 different hospitals, recovering from an awake craniotomy operation, but unfortunately contracted a brain infection, which left me with virtually zero mobility and cognitive issues, which in my stay at the Marbrook of approximately 12
weeks, have advanced my mobility. I am able to walk with a frame and hold conversation once again thanks to the staff at Marbrook. For which myself and partner will be eternally grateful.

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Review from F H (Father of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my daughter receives is exemplary. The relationship between residents, care staff and nurses is so pleasing. My daughter looks upon the staff as her friends, she's safe and happy at Marbrook. The reception and administrative staff are welcoming and efficient.

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Review from C B (Partner of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marbrook has been fantastic, highly recommend. The care was amazing. Lovely rooms. Nothing was ever too much to ask for.

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Review from S H (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At such a horrible time for my Dad and all the family, we arrived at Marbrook and instantly felt at home and totally cared for. All the staff are amazing and my mum, who spent 6 hours a day there, felt loved as well.
I must say the 2 ladies on reception are just the best. I shall miss them so much.
Lots of love to all at Marbrook.

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Review from J L (Sister of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister stayed at Marbrook from January until September 2019. Her care was exemplary and the improvement in her was little short of a miracle. This is all thanks to the dedication and commitment of a fabulous team. Thank you so much.

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Review from A T (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been amazing, great staff, great food and always assertive care. Physiotherapy has been brilliant. I didn't think I would walk again and I am about to walk out the door in a few days. The homemade cakes and biscuits are a great touch.

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Review from Jennifer S (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has come on exceptionally since his stay at Marbrook.

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Review from S W (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted here in January 2019, due to a brain injury a few months prior. When she first started here she was unable to care for herself on any level. Through the fantastic and continued work of the staff, she can take care of herself with minor supervision. Every member of staff here are
incredibly friendly and hard-working which helps create a wonderful environment to recover in.

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Review from J P (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook Centre is nothing short of remarkable. The staff without exception are kind, caring and tolerant to both the resident and the resident's family. The experience of the entire staff makes a world of difference. The facilities are first-rate, from the well-equipped gym to the homemade cakes
in the coffee lounge. Thank you to all at Marbrook.

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Review from Kerry S (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived at The Marbrook. It was my third place I had been to since my injury. At my first hospital, the treatment I received I thought was of a good standard.
Then I went to another care home where the food was diabolical, the care I received was average.
Then I came to The Marbrook; well
the food was excellent, the staff were amazing and the all-round care was second to none.

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Review from Craig H (Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a ‘resident’ at Hotel Marbrook for the past 9 weeks. I was greeted by their team upon arrival and made to feel very welcome and safe. The atmosphere at Marbrook is very relaxed. Residents are provided with individual care plans tailored to their needs; some provided with dedicated one on
one care. Meals are of an excellent standard; alternative options are provided for vegetarians and those that find it difficult to chew ( I don’t have either issue!). In addition, the Cafe - Bistro adjacent reception provides a superb area to catch up with family and friends or to just sit and take time out with a cup of tea and a biscuit or two. Reception are very accommodating in dealing with ad-hoc requests. The physio team are enthusiastic and supportive; providing residents with a weekly structured activity plan. Housekeeping delivers a very clean environment and superb laundry service - even ironing clothing! So far I have nothing but praise for this establishment.

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Review from S K (Mother of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been to different rehabs regarding his brain injury and Marbrook was the most outstanding and the staff are amazing and kind and very respectful. They fully understand our culture and religion and were very thoughtful and helpful. I watched them with how they treated other patients, they
fully understand diversity. They are all amazing. The reception staff are fantastic. Perfect in their role.

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Review from B S (Father of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff all amazing. Wonderful greeting and very helpful reception staff who make you feel very welcomed and very kind and compassionate staff.
Marbrook best of best, 100% would recommend to family and friends.
Really helped my son on the road to recovery.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for The Marbrook Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for The Marbrook Centre is calculated as follows: ( (283 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 315 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Marbrook Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (9)

Tracy

Tracy Haddock

Job Title: Acting General Manager

Joined: 2016

I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.


Likes: Spending time with friends and family


Dislikes: Spiders and snakes


Magdalena

Magdalena Swallow

Job Title: Clinical Service Manager

Joined: 2018

Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.


I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.


Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.


Emily

Emily Hart

Job Title: Service Manager

Joined: 2019

I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.


Lisa

Lisa Riches

Job Title: Clinical Service Manager

Joined: 2016

After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.


Stephen

Stephen Kirker MD FRCP FRCPI

Job Title: Consultant in Rehabilitation Medicine

Joined: 2016

I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.


David

David Whitten

Job Title: Therapy Lead

Joined: 2016

Being able to play a role in improving someone’s quality of life is why I love my job.


I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.


I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.


My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.


Lesa

Lesa McAnulty

Job Title: Chief Operating Officer

Joined: 2016

I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.


I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!


So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.


Robert

Robert Myers

Job Title: Head of Care Pathways

Joined: 2016

I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.


Aileen

Aileen Warnes

Job Title: Head of Quality and Compliance

Joined: 2017

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.