The Marbrook Centre

Phoenix Park, Eaton Socon, St Neots PE19 8EP
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9.9 143 Reviews
  • The Marbrook Centre, St Neots
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:

•        Stroke
•        Acquired and traumatic brain injury
•        Dementia (including early onset)
•        Spinal Cord injury
•        Multiple Sclerosis (MS)
•        Motor Neuron Disease (MND).

Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.

Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a large rehab gym and a two-bed transition training flat, to enable patients and their carers the space to learn the skills to get them home.

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Care Provided by The Marbrook Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Marbrook Ltd
  • Person in charge
  • Tracy Haddock (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for The Marbrook Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


The Marbrook Centre Reviews (143)

Total of 143, showing 121-140
9.9

The Marbrook Centre has a Review Score of 9.9 (9.879) out of 10, based on 27 reviews in the last 2 years. Over all time The Marbrook Centre has 143 reviews.

Overall Experience

  • 127
  • 15
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Date Published

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Review from Glynis H (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook Centre is a lovely place and we are fortunate to have been offered a place there. All the staff are friendly and helpful and the building is spacious and comfortable.
It was especially helpful to us that dogs were welcome to visit. The only reason that my husband asked to be discharged
early was that communal living was making him too anxious.

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Review from Claire W (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people of the Marbrook are amazing. The dedication and teamwork is inspiring and exceptional. All are warm spirited and genuinely kind. Well done all team Marbrook.
Still working on dexterity!

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Review from Michael A (Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After arriving in the back of an ambulance and with only very limited movement on my right side, the staff welcomed me and started straight away making me comfortable. In the six weeks I stayed nothing was too much trouble for everyone dealing with my rehabilitation. The three meals a day are excellent
and facilities are custom made for residents. I couldn't have been anywhere better or expected the progress the therapists generated in such a short time. I wish everyone could be as lucky as I have been referred to The Marbrook Centre.
I am now back home after being in hospitals for nearly five months.

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Review from S A S (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook Centre - Cambridge and its wonderful staff completely turned things around for my father.


He has now returned home with optimism, confidence and mobility.


Brilliant! So thankful!


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Review from Michael C (Friend of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home for my male friend after his stroke. His philosophy was excellent and staff he has got on with them well, they have worked miracles with his bad stroke. God bless them all for what they have done.

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Review from Martin S (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Marbrook during January and February 2018. She lost capacity to talk or read or reason.
The staff at Marbrook were fantastic, attending to her every need at all times.
Nothing appeared too much trouble, even baking a huge cake for her birthday.
This must be the finest rehab centre
in the country.
I visited daily at all different times and I would like to state that all staff were amazing.
Very many thanks - and unreservedly recommended.

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Review from Gwyneth T (Wife of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything satisfactory.

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Review from Sophie C (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided by Marbrook was outstanding on all fronts, I could not have wished for a better place for my Dad to have his rehabilitation.

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Review from Adrian T (Resident) assisted by family/friend published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been great. Staff are friendly, always greet family and friends with a smile and go the extra mile to provide a good service. At times understaffed carer wise, however, the staff do a fantastic job even though at times re rushed off their feet. Food is lush, compliments to chef: Need
to diet now.

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Review from Alastair E (Husband of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are in need of any kind of rehabilitation you could not choose a finer place than The Marbrook Centre. Excellent buildings and facilities, first-class therapists, wonderful and smiling nurses, carers and laundry personnel and also the receptionists. You cannot do better.

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Review from D H (Respite Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic rehabilitation unit - wonderful physio and occupational therapist. I had a stoke and they taught me to live again, I can now walk with help.

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Review from M A (Wife of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into The Marbrook Centre in July on a respite basis. From the moment I walked into this bright and airy building and met the welcoming admissions team, I felt very reassured. The caring staff upstairs in The Mayfield Suite where my husband stayed were excellent. They worked together
as a team supporting the residents in every way. Lots of smiles and interaction taking place in an environment which can be testing at times. Very special people doing a very special job. I highly recommend.

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Review from J C (Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred to Marbrook following 4 months in the hospital. During this time I experienced various level of paralysis and was being hoisted towards the end.
I arrived at Marbrook unable to walk unaided, through the support, encouragement, help and dedication of all the staff I was able to home
4 weeks later, fully independent.
In addition, the surroundings and atmosphere at Marbrook are fully conducive to recovery and rehabilitation, being calm, restful, attractive and peaceful.

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Review from E D (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Skilled teams. Lots of encouragement for everyone.

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Review from L T (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook Centre is a purpose built facility that ticks all the boxes. What makes the centre special are its staff and the philosophy of residents first, a family of committed, positive staff with "can do" attitude throughout the organisation. Nothing is too much trouble, requests are dealt with
promptly and staff are eager to learn, to help, to adapt to individual needs. From reception staff, carers, therapy staff, kitchen and housekeeping/laundry as well as referrals and management are a team who care. Thank you to all.

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Review from Malcolm G (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook Centre provides the most up to date occupational and physio therapy that you could wish for. If you are motivated and willing to improve your well-being then the team will help you all the way to achieve the goals that you have set together.
In the three weeks that I have been here so
far, I have learnt how to transfer myself in and out of bed from my wheelchair, wash 95% of myself each morning and almost dress myself unaided. Every day that you achieved the smallest improvement gives you more motivation for the next day, encouraged all the ways by the whole Marbrook team. With two paralysed legs I believe I can achieve anything here.

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Review from Zeeshan M (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased to be here because this is the correct place for me to get better. Everything is to my liking in my helplessness time of need. Thank you!

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Review from Joann G (Friend of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful place, but more importantly what beautiful people that work here. I have been blown away by all of the staff who are totally committed to their work. They make a difference to the relatives who can leave here knowing their relative is with people who genuinely care and want the best
for the patient. Keep up the excellent work making a difference in people's lives at their time of deep need. Thank you.

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Review from Carole F (Wife of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience my husband and I have had at the Marbrook Centre has been amazing and life-enhancing.
All the staff are kind, courteous, friendly and very supportive and this includes the cleaners, the laundry staff, the carers especially so. The therapists are excellent and the management very responsive.
My husband has been taught to develop and manage his body and limbs following an acute stroke.
I have been transformed from a very nervous and anxious caregiver to someone who has been trained how to care and who now feel confident in their ability to manage their husband and all the attendant equipment. Now I look forward to him coming home.

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Review from Bryan W (Husband of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is on a par with expensive hotels with the exception that all the staff deal with residents with absolute care, love and professionalism. In my opinion, my wife could not be in a better home for rehabilitation. I would never hesitate to heartily recommend it.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for The Marbrook Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for The Marbrook Centre is calculated as follows: ( (283 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 315 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Marbrook Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (9)

Tracy

Tracy Haddock

Job Title: Acting General Manager

Joined: 2016

I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.


Likes: Spending time with friends and family


Dislikes: Spiders and snakes


Magdalena

Magdalena Swallow

Job Title: Clinical Service Manager

Joined: 2018

Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.


I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.


Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.


Emily

Emily Hart

Job Title: Service Manager

Joined: 2019

I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.


Lisa

Lisa Riches

Job Title: Clinical Service Manager

Joined: 2016

After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.


Stephen

Stephen Kirker MD FRCP FRCPI

Job Title: Consultant in Rehabilitation Medicine

Joined: 2016

I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.


David

David Whitten

Job Title: Therapy Lead

Joined: 2016

Being able to play a role in improving someone’s quality of life is why I love my job.


I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.


I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.


My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.


Lesa

Lesa McAnulty

Job Title: Chief Operating Officer

Joined: 2016

I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.


I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!


So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.


Robert

Robert Myers

Job Title: Head of Care Pathways

Joined: 2016

I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.


Aileen

Aileen Warnes

Job Title: Head of Quality and Compliance

Joined: 2017

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.