Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 115 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Kiwi House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Heath (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Kiwi House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking Available on-site.


Kiwi House Care Home Reviews (115)

Total of 115, showing 1-20
9.8

Kiwi House Care Home has a Review Score of 9.8 (9.776) out of 10, based on 19 reviews in the last 2 years. Over all time Kiwi House Care Home has 115 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Martin M (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entering Kiwi House you immediately feel the warm and friendly atmosphere. Kiwi House is a relatively new building with wide corridors and plush carpets. The staff are loving and caring and do their utmost to make their residents comfortable and content. I highly recommend Kiwi House Care Home.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you immediately felt the warm and friendly atmosphere and that you found our team to be loving and caring and do their utmost to make their residents comfortable and content. Thank you for your recommendations.


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Review from G G (Friend of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place and staff are 5-star. Couldn't do enough for us. Brilliant.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for leaving a wonderful review for Kiwi House Care Home! We're delighted to hear you've had a 5-star experience and appreciate our team's dedication to going above and beyond for you. Thank you for your kind words!


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Review from J S (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi ran a bus trip to a dementia singing event. Members of our family joined in with the staff and other residents. We had a fun-filled time of singing, dancing, and a lovely lunch.
Thanks to the staff who provided excellent care on the day.
The activities put on at Kiwi are excellent.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear you and your family had a fun-filled time of singing, dancing, and a lovely lunch on one of our recent trips. Many Thanks.


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Review from Robert Y (Son of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I describe Kiwi House to people I say it's "like a cruise ship on land". The facilities, care, atmosphere, food, and entertainment are all excellent. The whole team at Kiwi House have been incredibly caring and supportive during this significant change.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you find our facilities, care, atmosphere, food, and entertainment to be excellent. Thank you.


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Review from Julie W (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been a resident at Kiwi House for 18 months. He is well looked after by caring and hard-working staff throughout the home, who go above and beyond to make sure the residents are happy and comfortable. The team work hard to get to know the residents, and appreciate that they all have different
needs and likes. They make Kiwi feel homely and safe and, therefore, give me peace of mind that Dad is getting the best care. I struggled with Dad moving into a home, but the support I've also received, and continue to receive, has been amazing.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear that you feel he is well looked after by our caring and hard-working team throughout the home, who go above and beyond to make sure all the residents are happy and comfortable. Thank you.


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Review from Debra M (Daughter-in-law of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law visited Kiwi House for two weeks of respite care. The staff were extremely welcoming and made her feel at home straight away. What really singles the home out is the excellent activities programme and the thought and imagination that is put into this! She really enjoyed taking part.
The rooms and garden are all lovely and allow residents to have their own space, particularly when they have visitors. My grandchildren loved the garden. She will be back!

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear that your mother-in-law felt welcome and at home during her respite stay and that she and her grandchildren enjoyed the activities programme and the gardens. We look forward to welcoming her back. Thank you.


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Review from Susan S (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. Thoroughly enjoying the food and likes her room.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear your mum is very happy here and is thoroughly enjoying the food and her room. Thank you.


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Review from Fiona S (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to find the words to express our gratitude to the team at Kiwi House.
As a family, we struggled with the concept of moving Dad into care, it's never an easy decision, but we knew it was in his best interest.
Dad settled in so quickly because the staff did make it home from home, making
the transition into care so much easier.
Over the last 2+ years, the care Dad received was amazing, nothing was too much trouble, and we always felt fully informed and consulted. The biggest indicator was that Dad always had a cheeky smile because he was genuinely happy and felt cared for.
Thank you feels inadequate when I think of the connection that the team had with Dad. They genuinely shared our grief and loss because, yes he was our Dad, but he was clearly a big part of the Kiwi family.
Forever grateful - thank you.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We couldn't be happier to know that you felt your dad's care was amazing and that he genuinely felt happy and cared for. He was a big part of the Kiwi family and he will be missed by everyone. Thank you.


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Review from Carol F (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best decision we ever made was putting our Dad into Kiwi house. It was worth every penny spent and Dad was happy there from day one.
The care he received we cannot fault, even though his deteriorating health came needing more and more care and help from the staff and team.
The team kept us fully
informed on everything, if there was any minor issue it was sorted and feedback given. The staff were so caring, especially towards the end of his life and his passing. Our family were so deeply moved that three of Dad's main carers came in on their day off to say their last goodbyes to him and another turned up after hearing of his passing it says an awful lot about the staff employed at the home.
As Dad was so happy there we have actually decided his funeral should leave from Kiwi House as that was his home for the past 2 years it will also give the incredible team a chance to say goodbye to him.
I cannot thank the care home enough for all the care they gave our Dad.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you feel it was the best decision you ever made was choose Kiwi House as your dad's home and that he was happy here from day one. Your dad will be missed by everyone here at Kiwi House. Thank you.


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Review from Deborah A (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi House staff are all hard-working and caring people. My mum is 89 years old and loves it at Kiwi House, She is really well looked after and has all the care and support she needs. They treat her with all her needs in a very kind way. I would recommend this home as it has value in every area. This
is my mum's forever home.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you feel the team is all hard-working, caring people and that your mum loves it at Kiwi House. She is well looked after and has all the care and support she needs. Thank you for your recommendations.


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Review from R L (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very lovely and friendly. There are always activities for the residents to do where they can interact together.
My dad is very happy at the home (Kiwi House).
Thank you everyone.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. We are so pleased to hear that your dad is happy in his home and that you have found the team to be friendly. Thank you for your kind words.


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Review from Caroline M (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult settling-in period, which I feel staff, care and management dealt with well, Mum, who has advanced dementia, relaxed a bit and settled in. This was due to kind, thoughtful care staff who listened to her and respected her. She was in respite care for two weeks and ultimately I feel
she had a good experience. The care home is well run and the staff are caring. We will be back.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for leaving Kiwi House a review. We are so pleased to hear about your positive experience during Mum’s stay with us; we look forward to welcoming you back to Kiwi House Care Home when the time arises. Thank you for your kind words.


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Review from Beverley M (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on reception are a pleasure to greet when we come to visit my mum. She is well cared for and has her hair done weekly by the lovely hairdresser. Food-wise Mum is quite finicky, but nothing is too much trouble, and she has always been catered for. We can relax because Mum is in a safe, caring environment.
She doesn’t want for anything as all her needs are met, and she enjoys the outings and activities and is blossoming. It is unfortunate that Mum couldn’t look after herself at home anymore, but we couldn’t have picked a better place for her to be than Kiwi House - thank you all.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House. We are so pleased to hear that Mum is well cared for and that you feel you can relax because Mum is in a safe caring environment. Thank you.


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Review from Sara F (Friend of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visiting the home, easy to find and park. I was welcomed at the door by friendly staff. Was shown to the couple that I was visiting in their room. Throughout my visit I found the home welcoming and friendly.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. It is great to hear such lovely feedback about how our team welcomed you into our home and made you feel throughout the entirety of your visit. Thank you.


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Review from N S (Son of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum continually receives the time, care, help and support she needs to help her live to the maximum of her capabilities.
We take great comfort knowing that Mum is being so well cared for.
Thank you!

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your mum receives the time, care and support. Thank you for your kind words and for choosing Kiwi House.


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Review from M B (Granddaughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place and atmosphere. The staff are so lovely, welcoming and go above and beyond for each resident and visitor. Nothing is too much to ask for.
When my nanna needed somewhere to go the whole process from looking around to settling them in was brilliant. They made my nanna feel the centre
of their choices.
My nanna always mentions how all the staff are always cheerful and I've experienced that myself when visiting Kiwi House.
My nanna always informs me of the many different activities they do like the arts and crafts with scrapbooks.
Kiwi House is always bright, clean and welcoming.
I highly recommend Kiwi House.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your nanna feels the team are always cheerful and find the wellbeing and lifestyle programs varied and engaging. Thank you for your kind words and for choosing Kiwi House.


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Review from H N (Sister-in-law of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home for two people, although my sister-in-law uses the facility twice weekly I have a childhood friend who is now a resident. The staff have always been attentive, polite and caring at all times. I have been concerned about my friend but the staff have put me at ease because they have
been helpful to my friend. My sister-in-law goes through a routine of not being sure of going into the main room but the staff have been helpful and she has been able to overcome this hurdle. The home has always been clean and does not have the stale smell of nursing homes. I have been a nurse and understand the importance of working in a caring and understanding facility.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that both your friend and your sister-in-law are being well cared for at Kiwi House. Thank you.


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Review from Neil C (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has recently been admitted to the home and received a very warm welcome. The staff I spoke to enjoy working in the home and this showed with their tremendous attitude.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that Dad received a warm welcome upon arrival. Thank you for your kind words and for choosing Kiwi House.


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Review from S B (Niece of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff who cared for my uncle during his time in Kiwi House. Nothing was too much trouble for them to sort out.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that nothing was too much trouble and that your uncle was well cared for. Thank you for your kind words and for choosing Kiwi House.


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Review from A S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care received by my father. The staff and facilities are great and he enjoyed his time here. Would highly recommend it.

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Kiwi House Care Home is calculated as follows: ( (175 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 219 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager

Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Frequently Asked Questions about Kiwi House Care Home

What types of Care is Kiwi House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kiwi House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Kiwi House Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Kiwi House Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kiwi House Care Home to the centre of Derby?

2.3 mile(s) as the crow flies, distance by road may be significantly further.