Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 117 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Kiwi House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Heath (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Kiwi House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking Available on-site.


Kiwi House Care Home Reviews (117)

Total of 117, showing 21-40
9.8

Kiwi House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years. Over all time Kiwi House Care Home has 117 reviews.

Overall Experience

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  • 11
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Date Published

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Review from S B (Niece of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff who cared for my uncle during his time in Kiwi House. Nothing was too much trouble for them to sort out.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that nothing was too much trouble and that your uncle was well cared for. Thank you for your kind words and for choosing Kiwi House.


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Review from A S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care received by my father. The staff and facilities are great and he enjoyed his time here. Would highly recommend it.

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Review from John P (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Kiwi House Care Home for just over three years. During that time, she has been very happy and healthy. Mum enjoys the living arrangements and particularly the food! It is the staff that make Kiwi House a home; they treat Mum with kindness and as a person who needs some support and understanding.
The staff have got to know Mum and her family and this makes life a lot easier for all of us. Today was Mum's 90th birthday. The birthday arrangements made by the staff were fabulous and it felt like a very special day, thank you.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. We are so pleased to hear that your mum enjoys life at Kiwi House, including the various activities each day and the varied meals too. We are so glad that your family enjoyed Mum’s birthday celebrations too. Thank you for your kind words.


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Review from V W (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents went into Kiwi House for 2 weeks respite care. Both in their 90s, my father was struggling to look after my mother with her increasing dementia, and several medical issues. My father is also severely disabled. The decision to try the home was done in a hurry, but the home accepted
my parents in a very warm and welcoming manner. The staff were absolutely excellent; very caring and cheerful. My parents report that attention to the call buttons was always very quick, the meals were excellent, and the facilities marvellous. Unfortunately, the second week of their stay was marred by an infection of covid into the home, and the floor they were on had to be isolated from the rest! The care taken by the staff to try and prevent the infection from spreading was extremely good, although it did mean of course that visiting was suspended ... quite correctly. My parents are full of praise for Kiwi House.

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Review from Charlotte M (Friend of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I walked into the care home and it looked luxurious. The staff were friendly and the residents seemed well looked after. The home seemed well managed and every staff member had a smile on their face. 5 stars.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. We are so pleased to hear that you were happy with your visit to our home and felt that it was a luxurious place to live or work. Thank you.


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Review from J D (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed urgent care, Kiwi House responded immediately and my mother took up residence within a couple of days of her assessment. All the staff are extremely friendly and caring making her transition into her new home really straightforward, the facilities are excellent and she is really enjoying
the varied activity program.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House Care Home a review. We are so pleased to hear that your Mum is enjoying all the activities within the home and that you are happy with all the facilities at Kiwi House. Thank you.


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Review from David B (Son of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Kiwi House since 2018. We spent a long time visiting a number of homes that had been recommended to us before we decided on Kiwi House.
Despite the difficulties of Covid, the staff all coped remarkably well.
We remain convinced that we made the right decision and despite
Mum getting worse with the symptoms of Alzheimer's, they continue to alter the requirements to enable Mum to be comfortable and cared for.
I would recommend Kiwi to everyone.

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. We understand these decisions are hard and can be difficult when making them on behalf of your loved ones, but we are so honoured that you chose Kiwi House and remain convinced that it was the right decision for you all. Thank you for your kind words and feedback, our residents are and will continue to be the focus of our care, and we pride ourselves on making our home ‘a superb place to live or work’.


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Review from J T (Wife of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely friendly and helpful and made us very welcome.
The house was clean, comfortable and welcoming.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you felt very welcome when visiting our home and we hope you continue to always feel welcome at Kiwi House. Thank you.


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Review from S M (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kiwi House are very caring and friendly. The facilities are excellent and there are plenty of activities for my dad to participate in.
My family and I have had plenty of great visits with my dad and the food is excellent.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House Care Home a review. Our team prides itself on making our home a ‘superb place to live or work’ and we are so pleased to hear that your dad enjoys the range of activities on offer, and you too have been able to enjoy yourselves when you visit. Thank you.


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Review from C H (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in respite care these last two weeks, Kiwi House is the exact care home you'd wish for for your relative, however, there were a few minor issues which was a shame.
1) No offer of refreshment (cup of tea) after breakfast.
2) Bed was not made every day.
3) Sandwiches at tea time (server
unsure of content) - 'flag' to indicate?

Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are pleased to hear that you found Kiwi House to be the exact care home you could have wished for, however, please be assured, we do take all feedback seriously and our new manager has been made aware of the minor issues. Please be reassured, we will do everything possible to improve on the areas of feedback you have highlighted. If you have any further care requirements in the future, please do think of Kiwi House Care Home. Thank you.


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Review from Dean C (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard in all departments - 10/10.
Very kind staff - 10/10.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review and for choosing Kiwi House Care Home. We are so pleased to hear you are happy with the overall standard of Kiwi House and that you feel are team is kind in their approach. Thank you.


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Review from A B (Granddaughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma came to Kiwi for 4 weeks of respite in June 2022. We were extremely happy with the care she received during her stay. There was also an abundance of activities for her to get involved in and she attended at least one activity every day. She thoroughly enjoyed the summer fayre and cinema afternoons.
She loved getting her hair done in the salon as well as getting her nails painted. We are now looking at a permanent placement for her at Kiwi, as we were very happy and she made friends there.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review and for choosing Kiwi House Care Home. We are so happy to hear that your grandma enjoyed her respite stay and made friends while joining the activities program. Thank you.


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Review from S A (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After needing immediate temporary care for my mum, we found Kiwi Care Home on a website. After a quick call, Mum was assessed the same day by a member of staff, and got a place the next day after they had created her care plan. She came weighing less than 7 stone. After 6 weeks of their loving care
she now looks healthy and, in fact, loves it so much that she now wants to stay permanently. The rooms are lovely with en suite and kept clean. The staff are outstanding here and the interaction is welcomed by clients. Food is lovely and Mum's now put weight on again.


Two issues I have are that it was advertised as having physiotherapy available which Mum desperately needs and was a huge factor in my decision to choose Kiwi, however, after 6 weeks we’re still waiting. I’ve recently found out this is via referral and not on-site. Second is the spa bath, in the photos as a selling point, no one uses it as there seems to be no staff trained to use it.


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Review from Y U (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my mother and father in this beautiful care home, they had a wonderful time after struggling and just coping at home. This place had it all and you do not need to worry as they received excellent care, healthy meals, support in all areas for their mental well-being, and medication reviews.
Fabulous Xmases and New Years and top knotch entertainment, beautiful rooms and areas to go to ie pub, gardens, hair dresses etc. And most of all, credit to all staff, their dedication is second to none. Nothing was ever too much trouble. So I would recommend this truly wonderful home. Thank you Kiwi House for all that you did for my parents.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review and for choosing Kiwi House Care Home. We are so happy to hear that you are happy with the level of care and service your parents received. It was a joy to care for both your parents during their stay with us. Thank you for your kind words.


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Review from Tracey A (Daughter-in-law of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, finding a good care home for a family member is difficult. Thank goodness we found Kiwi House. From the moment we entered the building, we knew it would be perfect for my mother-in-law. This place is an absolute gem. The standard of care is outstanding, and nothing is too much trouble.
This is evident in the improvement in my relative's health and well-being.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review. We know that finding a good care home can be difficult, but we are so pleased to hear you are happy with the level of care and service you have received at Kiwi House. The health and well-being of our residents are paramount in everything we do.


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Review from Angela M (Cousin of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really struggling to find a care home for my relative. Other homes promised home visits or to get the manager to call me, but no one ever did. On emailing Kiwi House, within 2 hours the manager was giving me a call and arranging a viewing. We have been so impressed with the welcome we received,
the cleanliness and the quality of the food. The moving in process went really smoothly and as a family we are so pleased we chose Kiwi House.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that our team was quick to respond to your enquiry and you were impressed with the level of cleanliness and hospitality at Kiwi House. Thank you for choosing Kiwi House Care Home.


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Review from C W (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Kiwi House for respite care over Christmas. From the start to the finish the staff were caring, friendly and supportive of our and my father's needs. He was pretty much spoilt and he loved it.
We had no idea how he would get on and we were very nervous that he would want to come
home, he never asked. I spoke to a member of staff daily and got updates on his day and spoke to my father each night. He had a full day of activities and enjoyed the food. The staff are truly amazing and we are very grateful that my mother could have a rest from caring for my father. Highly recommend.

Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that your father enjoyed his stay with us and that you were happy with the level of communication you received.


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Review from Anne G (Friend of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful visit today; we chatted and laughed and enjoyed each others company. Can't wait to give her a hug.

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Review from B B (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyable, friendly staff, comfy cabin. Enjoyed the experience.

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Review from Joseph M (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care received at Kiwi House. My dad is well looked after, and I’m able to see him in the cabin, which works great. The hosts are pleasant, and the staff are extremely friendly. My dad complements the food and activity staff and is really happy there.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Kiwi House Care Home is calculated as follows: ( (198 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager

Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”