Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 117 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Kiwi House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Heath (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Kiwi House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking Available on-site.


Kiwi House Care Home Reviews (117)

Total of 117, showing 41-60
9.8

Kiwi House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years. Over all time Kiwi House Care Home has 117 reviews.

Overall Experience

  • 106
  • 11
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Date Published

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Review from Taresa B (Granddaughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is staying at Kiwi House for respite care. She is really enjoying being there, she said it was like "home from home". We get to have regular visits and FaceTime calls, which is great for us and the family. The rooms look luxurious, and the staff are very helpful and pleasant.

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Review from K S (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Fantastic with the residents. Very calm and clean atmosphere.

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Review from Julie R (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kiwi staff have always looked after my mum with dignity and care. They have helped her through some very difficult times. Their support has been appreciated by the whole family. There have been a few problems along the way; these have always been addressed and resolved.

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Review from Aj E (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and go out of their way to make both my parents and myself comfortable and at ease. Each time I visit I'm made comfy, offered a drink and witness all the staff and how they treat the residents and visitors alike. They are very caring, professional and go out of their way to accommodate
everyone. I won't hesitate to recommend the home to all my friends and family. The fact that I have both my parents in the home shows my confidence in the home.

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Review from A S (Friend of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi House always gives an outstanding quality of care, the staff are friendly and are always willing to help. Kiwi House has great facilities, a pub, cinema and hairdressers. Kiwi House is a lovely, friendly home and service users happiness and wellbeing is always a priority.

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Review from L C (Granddaughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, it’s been really lovely that they have introduced Skype calls and also pod visits to still enable us to see and speak to loved ones. All staff have been helpful in passing items over to my grandma safely, ensuring me that the items were placed in isolation before being
passed on.

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Review from D C (Granddaughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spoken with my granny on the phone last week after moving in, and this week to see how she’s settled. She loves living at Kiwi House. She always said she didn’t want to go in a care home, but now she’s living in one, she realised that care home are like hotels now. I can’t wait to come in and
see her and her new home, as it’s so nice to know she’s happy and well looked after, thank you to everyone at Kiwi House for helping my granny settle.

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Review from Matthew J (Grandson of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi is a beautiful home, the staff have always been warm and welcoming when we could visit, and have always helped my gran keep her independence, they do a fantastic job, it was truly amazing to see them help my gran use the iPad so we could have a video call.

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Review from Ann H (Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Kiwi House due to feeling alone - following the loss at my husband. I have had a very warm and kind reception to both Kiwi House and my stay. My family brought me here and I have become comfortable, safe and secure.

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Review from Michelle C (Granddaughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran is in the care home and is very happy. The staff are kind, caring and go out of their way to ensure my Gran is taken care of. They keep you fully informed of health needs, and if there are any changes, they contact you once the doctor has been with updates. Me and my family are always made to
feel welcome.

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Review from J M (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with Kiwi House.

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Review from Paul F (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very clean and a very happy and friendly atmosphere. All staff very kind, friendly and approachable. They look after my parents very well.

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Review from Andy B (Son of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Dad came into Kiwi House in December 2018 when he needed extra care when his Alzheimer's became worse.
The staff were amazing with him, very patient and we couldn't have asked for more.
After he was taken ill and admitted into hospital, we were able to let Dad come back to the home for
end of life care. The amount of love he was shown in the last few weeks of his life is something the family will never forget and we will be forever grateful to everyone involved.

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Review from Jane M (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kiwi House for over a year and is very happy. The staff are excellent with her, she enjoys the company of other residents and the whole experience of the home. Would recommend to anyone.

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Review from P P (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality care, friendly staff, always willing to help.

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Review from Joanne T (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Kiwi House from December 2018. Unfortunately, his dementia got worse and he had to be admitted to hospital, where it was decided to put him on end of life care. The staff allowed us to bring him back to Kiwi House. The staff were truly amazing attending to all his needs and
treating him with dignity. We couldn't have asked for better!

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Review from Jane K (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in really well at Kiwi House and honestly wouldn’t want to be anywhere else. She has a lovely room with terrace and the home is clean and all the staff are so caring, even the home manager, he always takes an interest in all the residents. 5 stars from me.

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Review from B P (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi House is a beautiful care home with very caring staff, my mum is so happy here I thank you for all you do.

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Review from Ruth O (Niece of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I bring my aunt here for daycare, she is well looked after and well fed, thoroughly recommend.

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Review from C J (Great-granddaughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great gran is very happy here and everyone is so kind and professional. I love the cinema and pub and it is just like a hotel but with a homely relaxing feel. The activities and entertainment are very good and the family are always welcomed.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Kiwi House Care Home is calculated as follows: ( (198 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager

Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”