Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 117 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Kiwi House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Heath (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Kiwi House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking Available on-site.


Kiwi House Care Home Reviews (117)

Total of 117, showing 61-80
9.8

Kiwi House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years. Over all time Kiwi House Care Home has 117 reviews.

Overall Experience

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Date Published

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Review from Sandra L (Friend of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well I visit my friend quite often and have to say that she is very well looked after and so am I on my many visits. All the staff are so caring and always happy, the food looks very nice and I have had the pleasure of having a meal and it really is to restaurant standard. Kiwi House is so clean and
is well maintained and the decor is fabulous it really is the care home in Derby and believe me I’ve seen a few in my time. I would without hesitation recommend Kiwi House to anyone who is looking for care and to carry on living life to the full.

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Review from Susan T (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi House was one of the very few homes in the area that was recommended to us by health care professionals, family and friends. The rooms are beautifully decorated and spacious. Having a large en-suite wet room is great and the outside patio area will be lovely in the spring and summer. My mum has
now personalised her room to make it a home from home. The food is great, especially the lunches. The afternoon cup of tea is especially welcome. Being able to help yourself to a coffee when you visit is good too. I'd like to give a special mention to the laundry and maintenance teams - they do a great job. There so many members of staff that are helpful and caring. You can be sure that if a member of your family went into Kiwi House that the manager, care manager and his team will take very good care of them.

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Review from Scott F (Grandson of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a resident at Kiwi House for a few years, he built a good bond with the staff which extended to our family. Would definitely recommend.

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Review from J O (Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well its home for me, we have activities and entertainment, very caring staff, I would not be anywhere else. Lots of trips on our bus to church, shopping or garden centres, the food is delicious and there is always a lot to choose from, it’s nice and I love going to the pub. Upstairs it's great.

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Review from Shelley R (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi House Care Home provides excellent compassionate care for my Mum. Not only that, the staff and management are extremely supportive and caring to myself and sister. The carers are dedicated and devoted to providing the highest quality of care possible. The home is a positive, happy environment with
delicious meals and a vibrant social life to get involved in for Mum. Thank you to all at Kiwi.

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Review from Beverley M (Niece of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff very accommodating with my very elderly Aunt and Uncle. They both really enjoy the food and the home is very clean and I feel really sorry for the domestic laundry team as they keep it all really spick and spam. Caring is always is always of a high standard and I am very impressed
that the whole team know my first name. My Aunt and Uncle have after 4 weeks respite decided they want to stay and have settled in really well.

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Review from Jay A (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Very friendly and dedicated staff.

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Review from Ian A (Son-in-law of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the caring staff, looking after my father-in-law.
He is much better since he came in July, putting on weight and a more open frame of mind. His interests and hobbies are also being fostered with his music, singing etc.

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Review from I C (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi House staff are amazing. Nothing is too much trouble in regards to all resident and make welcome all non-residents.
Activities are very entertaining and celebrate all occasions. I cannot give enough praise to all staff involved.

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Review from Brian M (Husband of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very good. Caring. Good cleanliness, Good food. Top care home.

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Review from B B (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place itself is well maintained nicely decorated. Always clean. The staff are exceptional and always at hand to care. The staff treat everyone including myself with dignity. Kiwi House has a lovely atmosphere. I loved my stay and I thank each and every one of you for making my short stay happy.
If I had to come into care again Kiwi House would be at the top of my list outstanding,

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Review from Julie J (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has to be seen to be believed. Every one of the staff from the management to the cleaners has been friendly and welcoming, caring and compassionate. They have been informative and helpful. I would also like to mention the night time staff, who when my mother had a fall during the night
were attentive and caring reassuring her by laying next to her on the floor till the paramedics arrived to assess her. I cannot recommend them enough.

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Review from Bill H (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and manager are very friendly. Mother has settled and is well looked after and clean, no complaints. When I need care I would choose Kiwi House.

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Review from Beryl A (Sister of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place my sister is a different person.

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Review from Clive S (Nephew of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt looks well, great place.

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Review from Christine A (Niece of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and place. My aunt hasn't been happier.

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Review from Ryan G (Grandson of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, great staff, everything you need here to enjoy yourself.
Extremely recommend to friends and family.

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Review from Glyn J (Son-in-law of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all aspects of this care home. Good food and varied. Staff caring and always helpful. Nothing is too much trouble. I would highly recommend this establishment to anybody.

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Review from Jacqueline J (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy, everything is very good. Staff and care and food excellent.

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Review from B F (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live with my wife in Kiwi House and we are both treated excellently and recommend anyone to come here, it is superb.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Kiwi House Care Home is calculated as follows: ( (198 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager

Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”