Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 117 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Kiwi House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jeanette Heath (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Kiwi House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking Available on-site.


Kiwi House Care Home Reviews (117)

Total of 117, showing 101-117
9.8

Kiwi House Care Home has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years. Over all time Kiwi House Care Home has 117 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Nathalie H (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started daycare about 6 weeks ago and visits twice a week. Mum loves Kiwi House Care Home and has made many new friends. The standard of this home is incredible - mum loves getting her hair done. The food is 5-star and all the staff are so caring and happy - there is a great manager with an excellent
team. Mum has also stayed for one week respite and she was looked after so well. We felt comforted knowing she was in safe hands. Great work Kiwi House Care Home :)

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Review from D T (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kiwi House as she has dementia and we could no longer give her the 24-hour care she now needed. She settled in very quickly, she loves the food, the staff, the entertainment and loves the fact that there is someone to help her with her everyday needs. We would recommend Kiwi House
to friends and family without hesitation.

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Review from Amy G (Granddaughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place, staff brilliant. Grandparents well looked after. Spotless, lots to offer to keep them involved. Happy grandparents. Brilliant.

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Review from Kath C (Sister of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very happy at Kiwi House, nice clean room, good food, lovely garden, friendly caring staff, great security, plenty of activities, friends and relations are always welcome with tea and biscuits any time of the day

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Review from Pauline B (Sister of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this home for almost 3 months. The atmosphere created by the staff and the quality of the rooms and building has transformed her.
She is healthier and more sociable than she has been for over 20 years.

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Review from J T (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friends is always saying to me how did you find such a nice place for me, she thinks it's so clean and staff are so good to her and she never want's to go back home.

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Review from Jeremy T (Nephew of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several homes before finding Kiwi House Care Home. Whilst it takes more than nice premises to make a good home it has to be said the facilities are outstanding. The home is on three floors depending on the need and we were on the first floor where most residents have a range of dementia
type issues. There are separate living spaces with an open plan seating, eating and preparation areas. Bedrooms are spacious with en-suite wet room.
More important is the care received. From the initial entry period (difficult for all involved) to the settling in through to dealing with illness and ultimately end of life care, it would be difficult to imagine how better care could have been provided. The same could be said with the fantastic standards of all round cleanliness. Care staff were genuinely caring interested in the person and always respectful to them. The management of the home were closely aware of daily care issues, supportive to us as a family and seem to be working hard to ensure the right calibre of staff are recruited and retained. Kiwi House is the care home you would put yourself in.

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Review from Dawn B (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia but prefers to live in his own home. He attends Kiwi House Care Home for 2 days per week for day care. He also had a short respite visit at New Year. He looks forward to his visits and is keen to get ready to go. The staff at Kiwi House are most professional and caring. They greet
dad warmly on his arrival and escort him to the dementia floor. Here he joins in the activities and socialises with other residents, thus providing the care and company that dad was desperately in need of. I can relax on the days when dad is at Kiwi House because I know he is safe and enjoying himself. They respect each resident's individual needs and quirks! I would have no qualms about recommending the home to anyone.

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Review from R F (Granddaughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treated my nana with the utmost respect. They were involved in all of her activities and make her feel welcome whenever she comes into Kiwi House Care Home for day care. Kiwi House Care Home gives her the stimulation she needs. My nana loves going and always has a smile on her face when there.

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Review from Susan T (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had my mother previously at another nursing home for nearly five years and now my father at Kiwi House, moving him from the other home last summer, I cannot recommend the Kiwi House highly enough. I would not consider anywhere else having visited many other homes visiting friends and families
of other people. All care is of the highest standards and given me so much relief to know how well my father is cared for.

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Review from C E (Daughter of Resident) published on 26 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after to the best of everyone's ability despite the fact she is very high maintenance. The staff have been very diligent in adapting care plans and practical issues to meet Mum's increasing needs in order to maintain her safety. The staff show their genuine love for Mum when caring for
her which is very reassuring for us. Nothing is too much trouble for the staff. As relatives, we are made to feel welcome and cared for and the staff are always friendly and happy to chat to us between caring for the other residents. We are offered refreshments during our visits and appreciate being able to visit at anytime of the day with no time restrictions and being allowed to stay for tasty meals when we can, even our dogs are welcomed, which mum finds very therapeutic.
Our overall impression is very good, although on some occasions the staffing levels seem a little sparse. However, the ethos is generally calm and welcoming and we are very pleased with our choice of care home for our Mum.

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Review from Liz M (Daughter of Resident) published on 26 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kiwi has been a lifesaver. Mum is extremely well looked after by staff who really care about their residents and work hard with calmness and patience to create a relaxed atmosphere.
We are welcome at any time, as are the family dogs. Kiwi is spacious, bright, clean, uncluttered and well maintained
with a lovely garden.
Kiwi goes out of its way to meet mum’s needs, adapting its approach where necessary. Proposed changes are discussed with family before implementation. We are kept informed by phone and during visits. Residents get to know their regular team of carers so although mum can no longer communicate effectively, staff understand what she likes and what works best for her. The lounges are spacious with both quieter areas and chattier spaces. Carers can safely see all areas. Our only slight concern is that at some busy times staff levels seem a little low although it meets the required ratio of staff to residents.
We are so grateful to the manager and the team for all they do.

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Review from T S (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New home with teething problems. Staffing levels are increasing from not adequate to OK.
Issues with dietary requirements - gluten free.
More off-site activities required.
Very responsive when issues raised. Communication very good when medical/care issues occur.

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Review from Trevor K (Nephew of Resident) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a surprise I had when I visited Kiwi Care Home, all new top quality building and the rooms were superb. As uncle is in early stages of Dementia we all felt that this home is putting the "Care" back into Carehome!


The staff were very welcoming and it gave the impression that nothing would have

been too much trouble for them.


A guided tour of the home finally convinced us that this was the place for Uncle. Yes he liked it, especially the bar idea. He managed to speak to another old gentleman and found out they both liked cricket. I hope they get to see some!


Meals were not served whilst we were there but we have been informed that Uncle is eating rather well and has no complaints.


The support given to residents is second to none, we can rest easy knowing Uncle is in good hands.


Many thanks to the staff at Kiwi, you all deserve a medal for your kindness.


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Review from S J (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Kiwi for respite and was so impressed by the care he received, he decided to stay on. I was delighted to see him so safely settled. This was the man who was never going into a home! This is from the daughter who never wanted her dad to go into a home.

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Review from Caron S (Daughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, this includes the manager, carers, cleaners and laundry lady, appear to be friendly, professional and attentive to my dad, and myself. This creates a pleasant environment. There are plenty of activities, and dad can choose, which he wants to participate in. Lovely new facilities and dad has
a modern and cosy bedroom. I can visit at any time of the day, and dad recommends the food.

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Review from Andrew N (Son of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good accommodation, good activities, a good understanding of individual issues, good facilities, good food.The purpose built facility is really pleasant and the residents appear to be happy once settled in.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Kiwi House Care Home is calculated as follows: ( (198 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager

Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”