Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.
All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.
Review from K C (Niece of Resident) published on 31 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you so much for allowing us to be a part of your uncle's life. What an amazing gentleman he was. We were fortunate to have him choose Cuffley Manor. My team and I are truly grateful for the time you took to share your thoughts and feedback with us. Please feel free to visit us whenever you can. Wishing you and the rest of the family all the best.
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Review from Patrick F (Son-in-law of Resident) published on 22 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ivy Nyein, Business Development Manager at Cuffley Manor
Thank you for your kind words. It's truly heart-warming to know that you feel Cuffley Manor provides first-class care and that our team's welcoming and attentive approach has made a positive impact. Your recommendation means the world to us, and we'll continue to do our very best to provide exceptional care every day. It's an absolute privilege to care for your loved one.
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Review from Jack G (Grandson of Resident) published on 22 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ivy Nyein, Business Development Manager at Cuffley Manor
Thank you so much. Your words really touched us. Knowing that your nan feels at home at Cuffley Manor and that you see us as family means everything. We truly care about every resident, and it's lovely to hear that it shines through. Your kind feedback will bring a smile to our team's faces, and we're so grateful to care for someone so special.
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Review from David W (Son of Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dr. Ivy Nyein, Business Development Manager at Cuffley Manor
Thank you so much for your kind words and recommendation. It means the world to us that you and your mother had such a positive experience. Knowing she enjoyed the food, activities, and care warms our hearts and inspires us to keep doing our best. Once part of the Cuffley family, always part of the family. Please don't hesitate to reach out if you need anything in the future. We are always there for you.
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Review from Jacqueline L (Friend of Resident) published on 3 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you for visiting our home and taking the time to leave a review. We truly appreciate your feedback and hope to see you again soon!
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Review from Rosanna N (Friend of Resident) published on 12 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
This is truly what we aspire to achieve - ensuring our residents and their loved ones have this experience. Thank you for taking the time to share your thoughts and experiences. Have a wonderful day.
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Review from J J (Cousin of Resident) published on 12 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you for your time and thoughts; we truly do not take them for granted. It's always a pleasure to have you in our home.
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Review from R J (Cousin of Resident) published on 12 November 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Your feedback has put a smile on all of our faces. It has truly brightened our day, and we are grateful for your time and thoughts. Please do come again, and have an amazing day!
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Review from B D (Friend of Resident) published on 12 November 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you for your lovely feedback and for visiting the home, we hope to see you soon on your next visit.
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Review from H B (Sister of Resident) published on 5 November 2024
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Overall Experience
4.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you for visiting our home and for taking the time to complete a review for us. We hope to see you soon.
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Review from B H (Daughter of Resident) published on 30 October 2024
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
It was a pleasure having your mum stay with us. Thank you for entrusting us with her care. She and your entire family will be greatly missed.
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Review from Bill D (Friend of Resident) published on 22 October 2024
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Overall Experience
5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you so much for visiting our home and taking the time to provide feedback. We truly appreciate it and hope to see you again soon.
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Review from Yvonne B (Wife of Resident) published on 22 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
You are one of the lovely people we have come across, so devoted to your wonderful husband. Thank you for entrusting him to us; we feel lucky to have your family's support. We truly appreciate you taking the time to share your kind words. The team was very touched by your feedback. Thank you!
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Review from S M (Grandson of Resident) published on 13 September 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from C M (Daughter-in-law of Resident) published on 13 September 2024
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5.0 out of 5
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Review from D S (Daughter of Resident) published on 11 September 2024
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5.0 out of 5
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Review from T E (Friend of Resident) published on 8 August 2024
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3.0 out of 5
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Review from J F (Daughter of Resident) published on 24 July 2024
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5.0 out of 5
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Review from I V (Friend of Resident) published on 24 July 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from C M (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2018
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Job Title: Home Manager
Joined: 2020
I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.
Job Title: Care Services manager (CSM)
Joined: 2021
Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.
I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.
I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.
I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.
Job Title: Business Development Manager
Joined: 2024
My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.
Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.
At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.
