Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 157 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor Care Home offers exceptional residential and dementia care, providing thoughtful, personalised support tailored to the needs of each resident. Whether residents need minimal day-to-day assistance or more comprehensive care, the experienced and dedicated team ensures every individual enjoys comfort, dignity, and independence.

The home is designed to feel welcoming and warm, blending luxury with comfort. Residents can enjoy spacious, beautifully decorated bedrooms, peaceful lounge areas for relaxation or socialising, a cinema room, spa, café, salon, and well-maintained landscaped gardens. Every aspect of Cuffley Manor is designed to create a vibrant and fulfilling lifestyle for residents, supported by a rich programme of activities that cater to personal interests and preferences.

Ideally located near Potters Bar’s green belt and local amenities, Cuffley Manor makes it easy for families and friends to visit, ensuring residents remain connected to the wider community. The home’s tranquil setting combined with its modern facilities offers the perfect environment for care seekers looking to enhance their quality of life.

Discover the difference at Cuffley Manor, where bespoke care meets an exceptional living experience. Contact the team today to book a personal tour and experience the warmth, care, and community for yourself.

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Care Provided by Cuffley Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marion Wak-Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Cuffley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.


  • Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.


Cuffley Manor Reviews (157)

Total of 157, showing 21-40
9.9

Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.

Overall Experience

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Review from P D (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is very happy here. She enjoys the activities and social interactions and has progressed from wheelchair to simmer. We know she is safe and with people who care, and getting well fed!

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Review from J G (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since January 2024 and has been thriving very well. She is getting stronger every day, when she came in she was in a lot of pain struggling to walk, and in a wheelchair a lot of the time. Now with the wonderful care of the nurses and the good food (and wine), she is walking a lot with
the zimmer. She loves the activities, food, the cafe, and the family atmosphere.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your mother's positive experience since January 2024! We're delighted to hear she's thriving and gaining strength. Our dedicated team, nutritious meals, and engaging activities are all aimed at enhancing our residents' quality of life. It's wonderful to know she enjoys the food, the cafe, and the family atmosphere. Your feedback motivates us to continue providing excellent care and a supportive community.


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Review from W D (Resident) assisted by family/friend published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in January 2024. I have settled in very well. The nurses take care of my every need. I love having a shower every day. I also enjoy going to as many activities as possible which keeps me busy. The nurses are wonderful they are very attentive and I feel they 'know me' and my personal needs.
The food is great. I love the garden, the cafe, the exercise classes, having my hair and nails done, and the nurses.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your experience. We're thrilled to hear that you've settled in well and are enjoying your daily showers, activities, and the attentive care from our wonderful nurses. It's great to know that you feel understood and supported. We're also pleased you enjoy the food, garden, cafe, exercise classes, and personal grooming services. Your satisfaction with our care and facilities means a lot to us. Your feedback encourages us to continue providing a nurturing and engaging environment for all our residents.


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Review from K C (Respite Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came to CM in August 2023 for 5 weeks to recover from a back problem and have now been back for two weeks in May 2024 to recover from a hip replacement operation.
I am pleased to see the same staff here as in 2023 who have been excellent again. I have no complaints about anything and would
recommend CM to anyone who would require care.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for sharing your positive experiences with Cuffley Manor! We are thrilled to hear that you chose to return to us for your recovery needs and that our team consistently provided excellent care during both of your stays. It's heartening to know that the continuity of our dedicated staff has made a positive impact on your healing process. Your recommendation means a great deal to us, as we strive to offer the best care and support to all our patients. We wish you continued good health and a smooth recovery. If you ever need further assistance, we're here for you.


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Review from Damela K (Mother-in-law of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly home with outstanding care provided.
The staff are excellent in all they do.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your input and are thrilled to hear about your experience at Cuffley Manor. Your review is invaluable to us as it helps us to continuously improve and deliver the best possible experience to our customers.


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Review from Sharon G (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and well looked after. The staff are all very kind, caring and helpful. The most important thing is to know your mum is safe and treated well by others when you are not around. My mum has dementia, so cannot always communicate how she feels, but the staff know her well and how to
support her. This is the most important thing. The facilities, service, rooms and cleanliness are excellent.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for sharing your positive feedback with us. It warms our hearts to hear that your mum is happy and well cared for at our facility. It's wonderful to hear that you've found our staff to be kind, caring and helpful. Knowing your mum's individual needs and how to support her is fundamental to the care we provide, and we're glad to hear that our team has been able to build a strong connection with her. We're also pleased that you've found our facilities, service, rooms, and cleanliness to be excellent. Maintaining high standards in every aspect of our care is essential, and we're committed to continuing to meet and exceed your expectations. Thank you once again for your kind words and for choosing us to care for your mum. Please don't hesitate to reach out if there's anything more we can do to support you both.


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Review from Patricia T (Respite Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been wonderful. Having been to Cuffley Manor before has been like being among friends yet again. The staff are so caring and friendly all the time, whatever the situation. The building is so bright and welcoming. I would recommend Cuffley Manor to anyone.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you feel at home whenever you visit Cuffley Manor. Our dedicated staff takes great pride in providing caring and friendly service to all our guests, and it's wonderful to know that you feel that warmth every time you're here. We're also glad you appreciate the bright and welcoming atmosphere of our building. Your recommendation means a lot to us, and we look forward to welcoming you again!


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Review from S B (Friend of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit all of the staff are friendly and happy. The manager is lovely, always calm and friendly. Everywhere is bright and clean. So many areas to go to, and residents don't have to stay in their rooms. There are also lots of activities for residents to take part in. My friend says she is very
happy at Cuffley Manor and so well looked after.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you for your glowing feedback! At Cuffley Manor, we prioritize creating a warm, welcoming environment for our residents. Our dedicated staff, led by our friendly manager, strives to ensure everyone feels at home. We're delighted to provide a variety of activities and spaces, promoting social engagement and personal comfort. Knowing your friend feels happy and well cared for means the world to us. We're committed to maintaining our high standards and continuously improving to exceed expectations.


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Review from Ronnie S (Wife of Resident) published on 1 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Cuffley Manor since August 2023. She has early onset Alzheimer's and so is young in comparison to the other residents. This could pose a challenge for the home and staff but they have cared for her superbly considering the unique circumstance. They ensure that she is included
in all the activities and encourage her when she is resistant. One of the features of Cuffley Manor is how well all the staff get to know the residents even if they don't work directly with them. There always appear to be different activities and celebrations depending on the time of year and regular trips are organised. Although my wife's condition means she has better days than others overall she is happy and well cared for. She is a vegetarian and again the home has accommodated this and she has a variety of meals across the week. I believe my wife is treated with respect and dignity no matter what behaviours she may present day by day. Overall this a wonderful care home.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to share your and your family's experience of the team and the home. Your wife is an amazing lady who is loved by all, the residents, and team. She is always a joy to be around.Thank you for choosing Cuffley Manor, your feedback means a lot to me and the team.


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Review from John S (Friend of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who always appears to be happy.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It is a pleasure hearing from you, your feedback has put sunshine to our day.
Thank you so much for taking the time to leave feedback on our website.


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Review from E T (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The month of December was full of activity and cheer. The Christmas party and lunch were great and much enjoyed. Always happy to see my mum looking well-groomed and cheerful.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic time at our Christmas party and lunch. It's heartwarming to know that you and your mum enjoyed the festivities and that she looked well-groomed and cheerful. Creating memorable experiences for our guests and ensuring their comfort and happiness is always our top priority, and we're delighted that we could achieve that for you.


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Review from Robert R (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about having to put my father in a care home due to his progressive Alzheimer's condition. All the staff at Cuffley Manor have been very welcoming and friendly, whenever we visit. The staff who have come into contact with my father are very respectful and helpful, and he always smiles
when he comes into contact with staff members. My dad feels he's in a hotel rather than a care home. I would recommend Cuffley Manor to all your elderly loved ones. They will be in good hands.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you immensely for sharing your heartfelt feedback. We understand how difficult it can be to make decisions regarding a loved one's care, especially in the face of progressive conditions like Alzheimer's. Your trust in us means the world, and we're truly honoured to be entrusted with your father's care. We're overjoyed to hear that you've found our staff to be welcoming, friendly, and respectful. Ensuring a warm and compassionate environment for our residents is at the core of what we do, and it's wonderful to know that your father feels at ease and comfortable with us. Comparing our facility to a hotel is high praise indeed, and we're dedicated to maintaining the standards that make our residents feel that way. Your recommendation means everything to us, and we pledge to continue providing the highest quality of care to all our residents. Please don't hesitate to reach out if there's anything more we can do to support you and your father. We're here for you every step of the way.


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Review from N C (Next of Kin) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From reception to visiting my friend everything is excellent. Friendly and caring staff, excellent food and service to visitors as well as clean rooms with plenty of activities. Highly recommended.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

We appreciate your time and continuous support of the team. Thank you for choosing Cuffley.


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Review from Cathy T (Friend of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best care, motivational activities and supportive staff, guided by dedicated management, ensures the residents (two ladies) I visit experience a family atmosphere and friends and family are reassured of their wellbeing.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

We are very grateful for your aunty choosing Cuffley, she is always a delight to have around, especially with her dancing skills.
Thank you for taking the time to share your feedback.


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Review from K P (Niece of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and thoughtful staff with good sense of humour and willingness to assist and excellent management.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you very much for taking the time to share your reveiw with us. We sincerely appreciate your input and are thrilled to hear about your experience with our staff. Your review is invaluable to us as it helps us to continuously improve and deliver the best possible experience to our residents.


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Review from Alissa C (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care our mum has received since she arrived at Cufley Manor. She is treated with care and dignity and the food is amazing.
Thank you to all!

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you so much for taking the time to share your experience. We are thrilled to hear that your mum is receiving exceptional care at Cufley Manor. Ensuring her comfort, dignity, and satisfaction is always our top priority. It's wonderful to know that she's enjoying the meals as well! We deeply appreciate your kind words and trust in our team. Please don't hesitate to reach out if there's anything else we can assist you with.


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Review from Andrea L (Cousin of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise all the staff highly enough for the wonderful care they have given to our lovely cousin. The constant personal touches are so appreciated and we have peace of mind knowing that she is being so well looked after. Thank you.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to complete a review, it is a delight having your cousin with us, she is always a joy to be around. She always about tries to make the other residents happy and comfortable, thank you for choosing Cuffley Manor, we are looking forward to many more happy memories together.


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Review from Stefano C (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team work tirelessly to make Cuffley Manor a home with so many services and care, it isn't recognisable as a care home, more like a hotel. All the staff know Mum, care for her, always smiling and the whole ethos is to continuously improve. We are so lucky to have Mum cared for here. She is
well looked after, always impeccably dressed and the food is 5*.

Reply from Ravi Joshi, Business Development Manager at Cuffley Manor

Thank you ever so much for sharing your glowing review! We're absolutely delighted to hear that your experience with Cuffley Manor has been so positive. It's our absolute pleasure to provide a comfortable and welcoming environment that feels more like home than a care facility. Our dedicated team work tirelessly to ensure that every resident receives personalised care and attention, and it's heartwarming to hear that your mum is so well looked after. We're thrilled that she enjoys the atmosphere, the care, and the delicious meals it means the world to us! Your kind words truly motivate us to continue striving for excellence every day.


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Review from Laura M (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is currently staying at Cuffley Manor for 1 month of respite care. The staff have been amazing helping Mum to settle in well and cannot do enough for her.
A special mention to the manager at Cuffley Manor who has been so supportive to us as a family and assisting with Mum coming to stay so smoothly.
Mum is very happy, calm and settled here. We couldn't ask for anything more.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

This is so kind of you to complete a review for the home, Mum is lucky to have you and your sister, she is an amazing, intelligent woman.
Thank you for all your support to the team for making Mum's transition so easy. Thank you once again, have a great and pleasant 2024.


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Review from A H (Niece of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came in quicly just after Christmas and she wasn't keen on being here. Her confidence was low at the time and was upset at leaving her home. Within a couple of weeks she has quickly accepted where she is and her anxiety has eased. She is interacting with people, interested in what's going on
and has gone on her first outing to a club. She is happy and so are we. We're sure she will use the excellent facilities here and enjoy her time here.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to complete a review for us, this has made the team day even special.
We are super lucky to have your aunty staying with us, she has been a joy to have around. Wishing you and your family a pleasant 2024.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Marion

Marion Wak-Williams

Job Title: Home Manager

Joined: 2020

I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.


I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.


Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.


Ivy

Ivy Nyein

Job Title: Business Development Manager

Joined: 2024

My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.


Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.


At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.