Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 157 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor Care Home offers exceptional residential and dementia care, providing thoughtful, personalised support tailored to the needs of each resident. Whether residents need minimal day-to-day assistance or more comprehensive care, the experienced and dedicated team ensures every individual enjoys comfort, dignity, and independence.

The home is designed to feel welcoming and warm, blending luxury with comfort. Residents can enjoy spacious, beautifully decorated bedrooms, peaceful lounge areas for relaxation or socialising, a cinema room, spa, café, salon, and well-maintained landscaped gardens. Every aspect of Cuffley Manor is designed to create a vibrant and fulfilling lifestyle for residents, supported by a rich programme of activities that cater to personal interests and preferences.

Ideally located near Potters Bar’s green belt and local amenities, Cuffley Manor makes it easy for families and friends to visit, ensuring residents remain connected to the wider community. The home’s tranquil setting combined with its modern facilities offers the perfect environment for care seekers looking to enhance their quality of life.

Discover the difference at Cuffley Manor, where bespoke care meets an exceptional living experience. Contact the team today to book a personal tour and experience the warmth, care, and community for yourself.

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Care Provided by Cuffley Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marion Wak-Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Cuffley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.


  • Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.


Cuffley Manor Reviews (157)

Total of 157, showing 61-80
9.9

Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.

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Review from Shaun F (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff genuinely care, the facilities are spotless and homely, the garden is varied and well looked after, the food is really good and it is secure.
My dad was very anxious about his stay but it way exceeded all expectations.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for such a lovely review! We have to say we are missing having your dad around but we are happy that we exceeded his expectations. The team here at Cuffley Manor take pride in everything we do including ensuring our facilities are well looked after, a happy home makes a happy family! We look forward to seeing you all again soon.


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Review from Alan F (Respite Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was a little out of the norm being relatively short.
The home is purpose-built to a very high standard rather than an existing property being adapted. This is a great benefit in providing excellent facilities.
The key to the success of this facility is the very caring, high standard of the
management team - two were particularly prominent in this regard.
The staff were universally welcoming and caring - being away from one's usual surroundings carries a degree of stress which was lessened considerably by the happy atmosphere.
The standard of the catering was very good with excellent choices at all meals.
I would certainly recommend Cuffley Manor to anyone needing this sort of facility.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for such a lovely testimonial! We have to say we are missing having you around but we are over the moon that we could make your stay here at Cuffley Manor a happy one. The team here at Cuffley Manor pride themselves on providing not just outstanding care but a true family-feel environment. We can't wait to have you visit us again soon.


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Review from K V (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is so happy with the excellent care she is receiving. She has been made to feel very welcome by everyone. Her room and all the facilities are brilliant. Very clean, safe and so friendly. 5* treatment and so professional. Thank you.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your review K V. We are so happy to have Mum and your family as part of our family here at Cuffley Manor. We are so proud of our team and how hard they all work in ensuring we provide outstanding care and make our environment warm and inviting. Looking forward to seeing you soon.


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Review from Dr Giles K (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia has recently moved into Cuffley Manor. From the first contact to her assessment whilst she was in hospital, through to the care she has received I cannot speak highly enough of Cuffley Manor. The staff are polite, kind, and helpful, the leadership team are excellent, and my
mother has settled in; this is now her home. The care that is provided is excellent, the facilities are exceptional, and the design and layout of the home provide a safe, welcoming and caring environment. She has participated in lots of activities but retains her independence and dignity. My family and I are welcomed when we visit, and it feels like a space where we feel at home as well. The multiple small lounges on each floor allow us to have our own privacy, as well as mix with others in the cafe; the gardens are beautiful (very important to Mum). I would not hesitate to recommend Cuffley Manor and cannot speak highly enough of the care (my wife and I are both consultant physicians).

Reply from Joseph Ijeoma, Community Development Manager at Cuffley Manor

Thank you Dr Giles for your amazing review. Here at Cuffley Manor, we pride ourselves in providing 5* outstanding care, not just for our residents, but for our families also. We are so lucky to have had Mum join our family and watching her settle in is such a joy. We are also proud of everyone who works to help to support our residents, relatives and visitors on a daily basis. We are looking forward to seeing you all again soon and thank you for such a gleaming review.


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Review from Carole M (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and attentive. The home is always clean and tidy. Activities are arranged for those able to take part.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you Carole for such a lovely review. We pride ourselves on providing the most outstanding care in our beautiful surroundings. We are proud of how caring and attentive our staff are as it reflects our one-team approach and the family feel we endorse. Looking forward to seeing you soon at Cuffley Manor


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Review from Maxine C (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor has very pleasant surroundings, cleanliness is to a high standard, and facilities and activities are designed to enrich and engage residents.
Staff are pleasant and active not only to residents but also to visitors.
It is a pleasure to visit.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for your lovely review, Maxine. As a team, we pride ourselves on providing outstanding care not only to our residents but also to their loved ones. We are proud that you feel we enrich the lives of our residents with our facilities and activities. Looking forward to seeing you at Cuffley Manor soon.


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Review from Lucy H (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Cuffley Manor for about 9 weeks as respite following an operation. From my experience during regular visits to Mum, the aspects that reassured me the most were the friendliness, quality care and support from all of the team at Cuffley Manor, led by the amazing management team. This
combined with the beautiful location, light, spacious and super clean and tidy rooms, excellent weekly social activities and warm atmosphere gave me the reassurance that Mum was receiving the support she needed to aid her recovery.
My only criticism would be the lack of quality food for Mum as a vegetarian. I would often have to bring in extra meals e.g. fresh, leafy salads, protein Quorn/ soya and yoghurts to supplement her nutrition.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for your lovely review Lucy and I have to say we do miss your mum a lot here at Cuffley Manor! It was an absolute pleasure to look after her whilst she was recovering.
Thank you for your feedback about the vegetarian food options, this has been fed back to the hotel services manager and our head chef to look into improving the options and quality of our vegetarian meals.
Looking forward to hopefully seeing you and Mum soon!


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Review from Ann P (Relative of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first visit to our elderly aunt in Cuffley Manor. Our first impression was how well cared for the residents are at the home. The facilities provided to both residents and visitors are excellent. The staff are very caring and polite. Full credit to the care home manager for running such
a lovely place. It's as good as a 5* hotel. Thank you.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for such a lovely review Ann, it was a pleasure to meet you and we are glad that our hard work ethic is clearly reflected in everything we do. We pride ourselves in providing outstanding care and our home manager is so pleased to hear your feedback and is dedicated to continuing to improve our services and facilities.


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Review from Gordon T (Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying in the home for over a week, the staff are all very attentive caring and loving. This is an outstanding care home. I love it here.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your kind review Gordon. Cuffley Manor is the most amazing place because of our residents and the love you all share with us. We pride ourselves in providing outstanding care and we are happy that you had an amazing stay with us. We are looking forward to seeing you again soon!


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Review from Ruth D (Goddaughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor is a warm and friendly home that provides very high-quality care, excellent food and a range of activities that cater for many different interests.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you for your lovely review. We pride ourselves on providing the highest quality of care possible and as you know our seasonal menus are selected by our residents and our resident's wellbeing is of the highest importance to us. We are super happy to have your godmother stay with us and love to see you when you come to visit! Looking forward to seeing you soon.


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Review from J Y (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum has been very good. All the staff are very friendly and helpful, she is enjoying the food, the home is very clean and there is always plenty going on to keep her entertained. The grounds are very nice and she has a lovely view over fields to the back of the property.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Hiya J Y,
Thank you so much for your lovely review! It is an absolute pleasure having Mum stay here with us and we are happy that she has settled in well and enjoying her stay. Mum is always good fun to be around and we are so pleased to have her here with us! Thank you again for all your kind words and your support.


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Review from Sue S (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always found Cuffley Manor to be very warm and inviting. The staff always did a wonderful job of having time for both residents and family. As a family, we did not have to worry and that helped us all immensely. My father was always well looked after, with many activities for him to join in, very
good food and comfortable living conditions.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you Sue for such a lovely review. We pride ourselves on person-centred care and the well-being of our residents and we are so pleased that you feel we were able to support not just Dad but yourself as a family also.


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Review from Linda H (Respite Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression was efficient and happy staff. This was confirmed when I became a temporary resident. Not one member of staff was found lacking. Excellent food and plenty of entertainment if you wanted. The decor and garden are well-maintained.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for such a lovely review Linda, it's been lovely having you with us at Cuffley and thank you for coming back.


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Review from Kelly D (Granddaughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad arrived, all the staff at Cuffley Manor have made him feel welcome and safe. They have communicated well with him and his family members. They always provide residents with a choice from food to activities. There is always a friendly face around and staff members always on hand to answer
any questions. We feel confident that Grandad is in the right place. The rooms are very clean and there are many places to enjoy a visit. Looking forward to getting out in the garden as the weather gets warmer.

Reply from Sharifa Hussain, BuisnessDevelopment Manager at Cuffley Manor

Thank you for your lovely review, Kelly, we are so happy that your grandad is getting the care he deserves. As you know Cuffley manor prides itself in providing person-centred care, your granddad is always so lovely to be around! We are also excited to share our beautiful garden space with you all as the weather gets warmer.


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Review from Doreen O (Respite Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent the happiest month at Cuffley Manor Care Home. It has enabled me to become fit and independent after a total knee replacement, knowing that the wonderful staff were there for me when I needed help. Even my diet was catered for which is not easy. My laundry always returned so well cared
for. So many activities to join if one wanted to. I can't thank you all and everyone for making my recovery so very carefree. Bless you all, you are all angels.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Doreen, we are so happy you enjoyed your stay with us here at Cuffley Manor. It was an absolute pleasure to have you here with us and our family and watching you recover so quickly from your knee replacement was just amazing! As you know, our doors are always open for you and we look forward to seeing you soon!


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Review from Sue V (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every moment was perfect! from the hospital transport being arranged to the choice of bedroom with beautiful garden views. Nothing to be too much trouble. Everyone I have met is fabulous kind genuine people.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your lovely review Sue! It's an absolute pleasure having Mum stay with us whilst she recovers and seeing her doing so well makes us happy. It always brightens our day when you pop in with your adorable fluffy 4 legged friend, we promise not to give him too many doggy treats!


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Review from Robert H (Respite Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident for respite care.
Exceedingly good rooms and well looked after.
Well fed. Laundry facilities were good.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your great feedback, you have been an absolute pleasure to have here at Cuffley Manor and we are happy that you enjoyed your respite stay with us. We look forwards to seeing you again in the future.


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Review from Steve P (Son of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident of the home, but so far, we are mighty impressed. Our initial engagement with management, the reception we received and the comprehensive tour of the facilities were all first-class. So, by the way, the home itself is more aligned with what you would expect in a 4/5 star hotel
than a care home. Our family have all commented on how lovely the staff are - this is all of them, by the way. My mum has settled in so quickly; she is eating well again and quickly made friends. Mum is quite fussy and doesn't hold back telling you she doesn't like something; thus far, she is very comfortable and hasn't mentioned a complaint!

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your amazing review, Steve. It was our pleasure to meet you and your family, show you around and support you as a family. It is also an honour to have your Mum staying with us; we are happy that Mum has settled so quickly, eating well and making friends and that we were able to deliver the standard of outstanding care that she deserves. Thank you once again.


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Review from Brian K (Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the service. I have had an occasion where I stumbled and fell - the staff were quicker for me to stand up.

Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor

Thank you so much for your lovely feedback Brian, we are happy that we were able to deliver the standard of outstanding care that you deserve.


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Review from J B (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Cuffley Manor have supported my mum in their various roles in a caring and dedicated way. They have also made myself and my family very welcome so that I feel it is a real joint enterprise. Moving to a care home must always be traumatic for the residents but the staff have dealt with
this in a compassionate and professional way.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for your beautiful feedback, the team will be ecstatic, you are a wonderful family. Thank you for entrusting your mum in our care, she is an amazing lady, we are lucky to have her.
Thank you for all your support to the team especially your carol-singing friends, for their amazing performance.
Thank you again and Merry Christmas.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Marion

Marion Wak-Williams

Job Title: Home Manager

Joined: 2020

I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.


I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.


Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.


Ivy

Ivy Nyein

Job Title: Business Development Manager

Joined: 2024

My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.


Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.


At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.