Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.
All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor has a Review Score of 9.9 (9.868) out of 10, based on 74 reviews in the last 2 years. Over all time Cuffley Manor has 159 reviews.
Review from Steve P (Son of Resident) published on 6 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor
Thank you so much for your amazing review, Steve. It was our pleasure to meet you and your family, show you around and support you as a family. It is also an honour to have your Mum staying with us; we are happy that Mum has settled so quickly, eating well and making friends and that we were able to deliver the standard of outstanding care that she deserves. Thank you once again.
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Review from Brian K (Resident) published on 16 December 2022
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5.0 out of 5
Reply from Sharifa Hussain, Business Development Manager at Cuffley Manor
Thank you so much for your lovely feedback Brian, we are happy that we were able to deliver the standard of outstanding care that you deserve.
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Review from J B (Daughter of Resident) published on 16 December 2022
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you so much for your beautiful feedback, the team will be ecstatic, you are a wonderful family. Thank you for entrusting your mum in our care, she is an amazing lady, we are lucky to have her.
Thank you for all your support to the team especially your carol-singing friends, for their amazing performance.
Thank you again and Merry Christmas.
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Review from Paul Q (Son of Resident) published on 28 November 2022
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Good Evening,
Your mum is a special person, she is beautiful inside and out. You are always wonderful and kind to the teams and other residents; nothing is ever too difficult for you. The Cuffley team would like to say thank you for always supporting the team, we feel blessed to you and your family at Cuffley.
Thank you for always completing feedback on our behalf.
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Review from Adam H (Grandson of Resident) published on 28 November 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you for your beautiful and lovely feedback, the teams will be impressed and short of words. We are humble and lucky to have your loved one at Cuffley Manor.
This is a beautiful way to start our week, it is always nice to see you in the home.
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Review from Susan H (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from D C (Granddaughter of Resident) published on 15 November 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
It is always great to hear from you and thank you for your lovely feedback, it means a lot to me and the team. I will ensure Nan has more exercise with the team, I know how much she loves her walks.
Thank you for taking the time to send us your review, do have a pleasant week.
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Review from C K (Relative of Resident) published on 26 October 2022
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you so much for your review, we are always so grateful to receive such a lovely comment, the team will be delighted.
Thank you for your time and entrusting your dad in our care, we appreciate your feedback and time, it is always a pleasure to see you in the home.
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Review from P S (Son of Resident) published on 26 October 2022
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4.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you so much for taking the time to complete a review on our website, it was a pleasure having your parent stay with us. They are both delightful and full of life.
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Review from P T (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card •
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3.0 out of 5
Reply from Marion Wak-Williams, Home Manager at Cuffley Manor
Thank you very much for taking the time to review our home, it was lovely speaking to you earlier, we value your feedback and take onboard areas we can improve.
We are thrilled Mum is enjoying her stay at Cuffley Manor and that you have rated us excellent in some areas, I will relay your review to the team which will make them all very happy indeed.
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Review from Louise S (Daughter of Resident) published on 21 September 2022
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5.0 out of 5
Reply from Joseph Ijeoma, Business Development Manager at Cuffley Manor
Thank you Louise for the wonderful feedback. It is an absolute pleasure looking after your mum, we have lots of activities on offer and encourage residents to join in. She is an inspiration to us all!
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Review from C R (Friend of Resident) published on 15 September 2022
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5.0 out of 5
Reply from Joseph, Business Development Manager at Cuffley Manor
Thank you very much for taking the time to leave such a lovely review. It is always appreciated by everyone here at Cuffley Manor. It is a pleasure watching residents enjoy the wonderful activities and also knowing families/friends are happy with the care we provide for their loved ones.
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Review from Vivienne J (Respite Resident) published on 27 July 2022
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5.0 out of 5
Reply from Joseph Ijeoma, Business Development Manager at Cuffley Manor
Thank you for taking the time to complete your review. We are delighted that you have experienced the exceptional standards of cleanliness set at Cuffley Manor.
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Review from Richard G (Friend of Resident) published on 26 July 2022
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you Richard for your thoughtful feedback, we would like to acknowledge the time you took to complete our review, it is appreciated. Thank you once again.
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Review from Paul S (Son of Resident) published on 26 July 2022
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you for taking the time to complete our review and giving us the privilege to care for your mother, she is an amazing woman.
We always welcome your feedback; it is nice as always to see you in the home.
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Review from Caroline T (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Dear Caroline,
Thank you for your feedback, we appreciate your time and lovely comment, you have an amazing mum, see you soon.
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Review from P M (Resident) published on 22 April 2022
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5.0 out of 5
Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor
Thank you for taking the time to review, we love having you.
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Review from G B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor
Thank you for taking the time to leave us a review. It is a very exciting time. and we look forward to opening up to more events and activities with a wider range of external hosts and organisers, as well as community participants.
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Review from Sue W (Daughter of Resident) published on 7 April 2022
Submitted via Website •
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5.0 out of 5
Reply from Marion Wak-Williams, Manager at Cuffley Manor
Thank you very much for taking your time to provide such wonderful feedback. It was pleasure showing you around the home, thank you for visiting Cuffley Manor, we hope to see you and your mother very soon.
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Review from J B (Son of Resident) published on 25 March 2022
Submitted via Postal Card •
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4.0 out of 5
Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor
Thank you for your balanced and thoughtful feedback. This has indeed been a challenging period for the care industry as a whole and we are relieved that we are coming back to some normality. We are incredibly grateful to both our residents and the team who have collectively put in an incredible effort to ensure we have the best possible environment despite the continual challenges we have been facing. We are continuously working to adapt, improve our processes and our standards; part of which includes having put guidelines and training in place in relation to relative communication to ensure we do not repeat any mistakes made earlier this year.
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The Review Score of 9.9 (9.868) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.868 for Cuffley Manor is calculated as follows: ( (767 Excellents x 5) + (89 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 869 Ratings = 4.868
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 73 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 73 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2020
I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.
Job Title: Care Services manager (CSM)
Joined: 2021
Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.
I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.
I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.
I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.
Job Title: Business Development Manager
Joined: 2024
My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.
Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.
At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.
