Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 157 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor Care Home offers exceptional residential and dementia care, providing thoughtful, personalised support tailored to the needs of each resident. Whether residents need minimal day-to-day assistance or more comprehensive care, the experienced and dedicated team ensures every individual enjoys comfort, dignity, and independence.

The home is designed to feel welcoming and warm, blending luxury with comfort. Residents can enjoy spacious, beautifully decorated bedrooms, peaceful lounge areas for relaxation or socialising, a cinema room, spa, café, salon, and well-maintained landscaped gardens. Every aspect of Cuffley Manor is designed to create a vibrant and fulfilling lifestyle for residents, supported by a rich programme of activities that cater to personal interests and preferences.

Ideally located near Potters Bar’s green belt and local amenities, Cuffley Manor makes it easy for families and friends to visit, ensuring residents remain connected to the wider community. The home’s tranquil setting combined with its modern facilities offers the perfect environment for care seekers looking to enhance their quality of life.

Discover the difference at Cuffley Manor, where bespoke care meets an exceptional living experience. Contact the team today to book a personal tour and experience the warmth, care, and community for yourself.

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Care Provided by Cuffley Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marion Wak-Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Cuffley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.


  • Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.


Cuffley Manor Reviews (157)

Total of 157, showing 81-100
9.9

Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.

Overall Experience

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Review from Paul Q (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum remains happy at Cuffley Manor Care Home and has been well cared for, especially during some recent challenging times. The staff have always been very friendly and professional and there is always plenty of activity to keep the residents occupied.
Mum would love to have more opportunities to go
out and about and it would be good to see Cuffley Manor invest in its own transportation for residents.
Overall, Cuffley Manor remains a lovely home that is easy to recommend.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Good Evening,
Your mum is a special person, she is beautiful inside and out. You are always wonderful and kind to the teams and other residents; nothing is ever too difficult for you. The Cuffley team would like to say thank you for always supporting the team, we feel blessed to you and your family at Cuffley.
Thank you for always completing feedback on our behalf.


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Review from Adam H (Grandson of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are always well kept and the staff are always extremely welcoming and very helpful. Overall, a very comfortable feeling.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for your beautiful and lovely feedback, the teams will be impressed and short of words. We are humble and lucky to have your loved one at Cuffley Manor.
This is a beautiful way to start our week, it is always nice to see you in the home.


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Review from Susan H (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is a five-star hotel. The residents want for nothing. The staff are kind and so attentive. The food is excellent and the activities varied. There is something for everyone.

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Review from D C (Granddaughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good experience. Staff are very friendly and helpful. I do feel that my grandma would benefit from a bit more exercise/movement. Otherwise, I feel that she is being looked after the best she can be.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It is always great to hear from you and thank you for your lovely feedback, it means a lot to me and the team. I will ensure Nan has more exercise with the team, I know how much she loves her walks.
Thank you for taking the time to send us your review, do have a pleasant week.


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Review from C K (Relative of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-organised and lovely room.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for your review, we are always so grateful to receive such a lovely comment, the team will be delighted.
Thank you for your time and entrusting your dad in our care, we appreciate your feedback and time, it is always a pleasure to see you in the home.


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Review from P S (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice home, although my father was asking for an exercise bike but may be confused. Otherwise, very nice home and ideal for them locally, nearby. Like the fact that my mum can have her car available if she needs to pop home locally etc.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to complete a review on our website, it was a pleasure having your parent stay with us. They are both delightful and full of life.


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Review from P T (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Resident enjoyed activities more when they were held in the cafe area.

Reply from Marion Wak-Williams, Home Manager at Cuffley Manor

Thank you very much for taking the time to review our home, it was lovely speaking to you earlier, we value your feedback and take onboard areas we can improve.
We are thrilled Mum is enjoying her stay at Cuffley Manor and that you have rated us excellent in some areas, I will relay your review to the team which will make them all very happy indeed.


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Review from Louise S (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cuffley Manor Care Home are all so kind and caring. My mother is extremely well looked after. There is a lot of imagination shown with all the different activities to encourage physical and mental well-being.

Reply from Joseph Ijeoma, Business Development Manager at Cuffley Manor

Thank you Louise for the wonderful feedback. It is an absolute pleasure looking after your mum, we have lots of activities on offer and encourage residents to join in. She is an inspiration to us all!


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Review from Marguerite F (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since February 2020 and is looked after very well. Covid and lockdown were extremely difficult for us all but Cuffley Manor Care Home has kept its residents at the forefront of its strategies to keep them safe and well. All staff are very approachable.

Reply from Joseph Ijeoma, Community Development Manager at Cuffley Manor

Thank you very much Marguerite for your kind words. It has been an absolute pleasure looking after your mother. We are very fortunate to have her at Cuffley, thank you once again.


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Review from C R (Friend of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuffley Manor Care Home is an excellent place for my friend who is blind and who fell in her home. It has given her a chance to get back to normality.
She is treated with care and respect and every wish is granted.
Thank you.

Reply from Joseph, Business Development Manager at Cuffley Manor

Thank you very much for taking the time to leave such a lovely review. It is always appreciated by everyone here at Cuffley Manor. It is a pleasure watching residents enjoy the wonderful activities and also knowing families/friends are happy with the care we provide for their loved ones.


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Review from Vivienne J (Respite Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay, I have been looked after so well with smiles and happiness. My room has been spotless and we always have lots of things going on to join in. One member of staff has looked after me so well.

Reply from Joseph Ijeoma, Business Development Manager at Cuffley Manor

Thank you for taking the time to complete your review. We are delighted that you have experienced the exceptional standards of cleanliness set at Cuffley Manor.


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Review from Richard G (Friend of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very nice visit. All the staff are very helpful and friendly. Always very clean.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you Richard for your thoughtful feedback, we would like to acknowledge the time you took to complete our review, it is appreciated. Thank you once again.


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Review from Paul S (Son of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with our experience at Cuffley Manor Care Home. The staff are very attentive. One member of staff, particularly, is a wonderful carer and interactor with my mother. The only suggestion I have is to keep a close eye on her diet and sugary, acid intake and make sure she has her skin well
moisturised. Otherwise, I am so happy with my mum at Cuffley manor.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for taking the time to complete our review and giving us the privilege to care for your mother, she is an amazing woman.
We always welcome your feedback; it is nice as always to see you in the home.


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Review from Caroline T (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and facilities excellent. Mum is very happy and well cared for. She enjoys all the activities and we love being able to keep up to date with her on social media.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Dear Caroline,
Thank you for your feedback, we appreciate your time and lovely comment, you have an amazing mum, see you soon.


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Review from P M (Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good in all departments.

Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor

Thank you for taking the time to review, we love having you.


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Review from G B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid pandemic, my mother has been looked after extremely well, given how difficult it has been for everyone. It is great that more activities are now available to my mother's floor.

Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor

Thank you for taking the time to leave us a review. It is a very exciting time. and we look forward to opening up to more events and activities with a wider range of external hosts and organisers, as well as community participants.


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Review from Sue W (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Cuffley Manor as I am currently researching suitable care homes for my mother. I was given a comprehensive tour of the home and was very impressed by the facilities and the staff I met. The décor is of a high standard and all parts of the building are contemporary with a lot of natural light.
The bedrooms are spacious and well furnished. The home has several lounges, everywhere was very clean and the garden well maintained. It has an appearance more in keeping with that of a hotel than the traditional image of a care home. I met several staff, who hold a variety of roles within the home, and found everyone very friendly and professional. There also seemed to be an excellent rapport between residents and staff. My mother and I were impressed by the extensive and varied menu and by the wide choice of activities available to residents.
I would certainly recommend that anyone considering a care home visit Cuffley Manor.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you very much for taking your time to provide such wonderful feedback. It was pleasure showing you around the home, thank you for visiting Cuffley Manor, we hope to see you and your mother very soon.


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Review from J B (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences are generally good. However, it is difficult to be completely objective during a period when the home has been subject to many Covid restrictions.
Recently there have been a number of management changes on top of the pressure to keep caring staff during the current nationwide shortage.
This has resulted in a negative impact on residents' wellbeing (from the feedback I receive from my relation).
Having said that, the caring staff provide good care and support. As one of the most important aspects of the service provision, this should be recognised.
The management team are polite and visibly active. Based on the quality and content of the relative communication emails, it is clear there is a severe lack of 'attention to detail' with evidence of repeating errors, typos and inappropriate use of personal data. This usually is an indicator of failures in governance and internal processes resulting from poor leadership, management organisation and control.
In summary, accepting the unprecedented situation over the last two years, the general level of care provided is good. Following the recent changes, leadership and management support needs to improve significantly.

Reply from Lulu Razzaq, Community Development Manager at Cuffley Manor

Thank you for your balanced and thoughtful feedback. This has indeed been a challenging period for the care industry as a whole and we are relieved that we are coming back to some normality. We are incredibly grateful to both our residents and the team who have collectively put in an incredible effort to ensure we have the best possible environment despite the continual challenges we have been facing. We are continuously working to adapt, improve our processes and our standards; part of which includes having put guidelines and training in place in relation to relative communication to ensure we do not repeat any mistakes made earlier this year.


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Review from T F (Granddaughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident for nearly two years, and I couldn’t wish for more. The staff are extremely caring and friendly, and she is ultimately looked after very well. For her birthday celebrations this month, the staff threw her a fabulous afternoon tea party, which we were invited to. It
was so special to celebrate with her! I would highly recommend this care home.

Reply from Kay Mitchell, Manager at Cuffley Manor

Thank you so much for leaving such a lovely review. Your Grandmother is very much loved and respected at Cuffley Manor, and it was our pleasure to help make her very special birthday one to remember. We are so glad the family got to spend some real quality time together with her. I think she particularly liked the amazing birthday cake and Mark singing to her! Precious times.


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Review from Richard B (Brother of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank your care home manager and her staff for making our trip to the UK to see my brother, both a joy and a great success. She went out of her way to take care of all the details of our visit and is a credit to your home.
We had been worried about the Covid restrictions but she assured
us there would be no reason at all why we would not be able to see my brother. Your staff even carried out our first lateral flow tests right there in the home during our first visit, as well as providing us with a precise training session. They even gave us test kits so we were able to take the test every morning before coming to the home.
As to seeing Cuffley Manor Care Home for the first time, my two daughters (one a physician) and I were most impressed with all aspects of the facility. We found it spotless, beautifully appointed and most importantly, all of the staff we met were both kind and professional. Not only that but they clearly knew my brother well and treated him more like a friend than a patient.

Reply from Kay Mitchell, Manager at Cuffley Manor

Hi Richard, thank you very much for taking the time to leave your feedback. It was mine and the teams pleasure in making sure you enjoyed every minute of your visit to the UK to spend time with your brother.
Seeing your brother absolutely cherish his time with you and his nieces was simply wonderful.
Hope to see you all in the not too distant future.
Kind Regards.
Kay.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Marion

Marion Wak-Williams

Job Title: Home Manager

Joined: 2020

I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.


I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.


Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.


Ivy

Ivy Nyein

Job Title: Business Development Manager

Joined: 2024

My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.


Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.


At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.