Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.
All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.
Review from Beverley A (Daughter of Resident) published on 9 September 2021
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Overall Experience
5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you very much for taking the time to provide such wonderful feedback. It was an absolute pleasure having your mother stay with us for a short break. Your mum would receive a very warm welcome if she ever decides to return, please let her know we missing her already!
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Review from Penny C (Sister of Resident) published on 24 August 2021
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you very much for taking the time to review. We have lots of activities on offer and encourage residents to join in. It is always good to receive feedback so we can look at areas that may need improving. Thank you.
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Review from Sean F (Son of Resident) published on 24 August 2021
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you Sean for taking the time to review Cuffley Manor and the care we provide. It is really good to know that relatives feel safe in the knowledge their loved ones are being cared for by an extremely kind and caring team. Thank you once again.
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Review from Lisa K (Daughter of Resident) published on 24 August 2021
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you Lisa for the wonderful feedback. It is an absolute pleasure looking after your mum, she is an inspiration to us all!
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Review from Pauline K (Friend of Resident) published on 24 August 2021
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5.0 out of 5
Reply from Rebecca Smith, Community Development Manager at Cuffley Manor
Thank you Pauline for taking the time to leave such a wonderful review for Cuffley Manor. We do feel very lucky working in such a beautiful home with amazing residents.
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Review from Kristy G (Next of Kin) published on 8 July 2021
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you very much for taking the time to leave such a wonderful and detailed review of our beautiful home. I am sure this review will help others, who may be looking for care for their loved ones, to make a decision to call us and arrange a visit. We welcome tours of the home so people can experience the truly warm and friendly Cuffley atmosphere.
Thank you once again from all the Team.
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Review from Charlotte Y (Friend of Resident) published on 18 June 2021
Submitted via Website •
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you very much for taking the time to leave such a lovely review. It always appreciated by everyone here at Cuffley Manor, hearing families/friends are also happy with the care we provide for their loved ones. It is a pleasure watching Residents enjoy the wonderful activities (and participating ourselves)!
Thank you once again
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Review from Evie C (Friend of Resident) published on 22 December 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you, Evie, for taking the time to write this review. It has been a difficult year for everyone, but hopefully, we have made life as normal and as happy as possible in Cuffley Manor, given the circumstances we find ourselves in. Please take care and stay safe.
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Review from A R (Daughter of Resident) published on 14 December 2020
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Overall Experience
4.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you for taking the time to leave this lovely review. These are no doubt very difficult times for everyone, including relatives and friends. The team at Cuffley make me proud every day with their dedication to providing the best possible care to our wonderful Residents.
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Review from Karen R (Daughter of Resident) published on 1 December 2020
Submitted via Website •
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5.0 out of 5
Reply from Maria Servan, Community Development Manager at Cuffley Manor
Thank you so much for your lovely words, we do our best to ensure our home delivers the best care and service all the time to all. We are really pleased you feel we are the best. Thank you again and will pass on your words to the teams.
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Review from Anne (Daughter of Resident) published on 24 November 2020
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5.0 out of 5
Reply from Kay Mitchell, Community Development Manager at Cuffley Manor
Thank you very much for taking the time to write this review. The home does have a very friendly, caring team that makes for a lovely happy atmosphere for the Residents to enjoy. The activities are great fun and bring out the competitive streak in many! We are so looking forward to the day when we can welcome all relatives back into the home and hopefully have you participate in the fun times too. Thank you again for your kind words.
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Review from Helene P (Daughter of Resident) published on 19 November 2020
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5.0 out of 5
Reply from Kay Mitchell, Home Manager at Cuffley Manor
Thank you very much for taking the time to review Cuffley Manor. The Activities are indeed very entertaining for the Residents (and team) as you can see from our FaceBook page.
We are currently working on the indoor visit and the methods of improving communication/hearing for families and their loved ones.
Thanks again Helen, the team and I appreciate your lovely comments
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Review from Gillian C (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Dear Gillian
Thank you so much for taking the time to write such a lovely review for our home and our dedicated team at Cuffley Manor, it will give me great pleasure to pass on your kind words to our wonderful team. Thank you once again.
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Review from T L (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you for taking the time to write a review for us at Cuffley, I am so pleased you are happy with the care and attention given to your Mum, she is a big part of our family. We are working towards improving activities and supporting the weekends. Thank you once again.
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Review from A H (Friend of Resident) published on 1 October 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Dear Ann, thank you for taking the time to write a lovely review of the home and the care we deliver. I will relay your review to the team which will make them all very happy indeed. Thank you once again.
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Review from G K (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you very much for taking the time to write such kinds words regarding our fabulous team at Cuffley Manor, it will give me great pleasure to relay your message to our team. Thank you once again
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Review from D G (Friend of Resident) published on 14 August 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
I would just like to say a very big thank you from myself and the team at Cuffley Manor for taking the time to write such a lovely review, it means a great deal to the team, I will have great pleasure in relaying your comments to our dedicated team.
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Review from J C (Friend of Resident) published on 8 August 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you very much for your kind review, it means a lot to the team to know they work very hard on ensuring our residents and family appreciate all they do, I will pass on your kind words to the team.
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Review from Sue O (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Dear Sue,
Thank you so much for your lovely words, we do our upmost to ensure our home delivers the best care and service all the time to all. we are really pleased you feel we are the best. Thank you again and will pass on your words to the teams.
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Review from A N (Resident) published on 1 August 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you for your kind review about our staff, team members and about the events and special moments arranged for our residents. We pride ourselves in ensuring all our residents' needs are met. I will pass on your lovely words to our team.
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The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2018
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Job Title: Home Manager
Joined: 2020
I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.
Job Title: Care Services manager (CSM)
Joined: 2021
Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.
I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.
I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.
I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.
Job Title: Business Development Manager
Joined: 2024
My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.
Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.
At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.
