Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!
Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.
All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.
Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.
Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.
Review from Laurence F (Friend of Resident) published on 16 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Dear Laurence
Thank you so much for your kind review of our home and our Cuffley family. We do our very best to ensure we deliver excellence throughout our home. I will pass on your kind words to our team, thank you once again.
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Review from B W (Son of Resident) published on 15 July 2019
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you very much for taking the time to write a review for our team, we always strive to deliver the best care and excellent service. The team will be very happy to hear your thoughtful words.
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Review from E C (Wife of Resident) published on 15 July 2019
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you so much for taking the time to write such kind words for our team at Cuffley, it means a great deal to the team, I will pass on your comments to the Chef and Team Cuffley, it will make their day! Thanks again.
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Review from G F (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you so much for taking the time to send in a lovely review for our staff, we strive to be the best we can possibly be for all our residents and visitors. I will pass on your kind words to the team.
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Review from Jackie G (Daughter of Resident) published on 15 July 2019
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5.0 out of 5
Reply from Berni Martin, Lead Community Development Manager at Cuffley Manor
Thank you so much for taking the time to write a review for us and the team, I will pass on your kind words to our reception members. Thank you once again.
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Review from B B (Resident) assisted by family/friend published on 26 June 2019
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5.0 out of 5
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Review from Penny P (Daughter of Resident) published on 6 June 2019
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Overall Experience
5.0 out of 5
Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cuffley Manor
Dear Penny, thank you so much for your kind feedback about Cuffley Manor and we are glad your mum enjoys staying with us. We will make sure team members are aware of what a wonderful job they all are doing to the residents.
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Review from Robina S (Resident) published on 23 May 2019
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5.0 out of 5
Reply from Serb Sidhu, Director of Sales and Marketing at Cuffley Manor
Thank you very much for taking the time to review our home. We are thrilled you are enjoying your stay at Cuffley Manor and that you have rated us excellent in so many areas. We are pleased to pass on your feedback to our team members and delighted to know you are enjoying the culinary delights of our award-winning chef and his team. We are privileged to welcome you to the Cuffley Manor family.
With kind regards,
Melinda Gunkel and The Management Team.
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Review from Brenda H (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Brenda,
Many thanks for taking the time to submit a review for Cuffley Manor. We are delighted to see you have reviewed us as ‘excellent’ in all areas. We are pleased you have chosen Cuffley Manor to take care of your mum. Thank you for your kind comments.
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Review from Brian L (Resident) published on 28 February 2019
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5.0 out of 5
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Review from Joan B (Regular Volunteer) published on 28 February 2019
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback Joan.
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Review from Jon S (Son of Resident) published on 26 February 2019
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you for your feedback, Jon. We are so glad to have your mum staying with us!
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Review from A B (Resident) published on 26 February 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you for your kind feedback, Avril.
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Review from Nick p (Son of Resident) published on 24 February 2019
Submitted via Website •
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing!
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Review from Ann W (Wife of Resident) published on 20 December 2018
Submitted via Website •
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Ann, thank you for your kind words I will make sure the team know what an amazing job they are doing.
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Review from V W (Daughter of Resident) published on 6 December 2018
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5.0 out of 5
They can't do enough for him - nothing is too small. Thank you.
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback. It is so lovely so hear such lovely comments and I will make sure our team knows about it.
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Review from James B (Friend of Resident) published on 3 December 2018
Submitted via Website •
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5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you, James, for your kind words and we are so excited to welcome your friend to Cuffley Manor family.
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Review from Shirley B (Wife of Resident) published on 29 November 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Shirley,
thank you so much for your feedback and I will make sure team is aware of what an amazing job they all do.
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Review from Anne F (Respite Resident) published on 16 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Dear Anne, thank you for your kind words and we hope we will see you very soon. I will make sure your comment is shared with the rest of the team.
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Review from Phyllis S (Wife of Resident) published on 28 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor
Thank you so much for your feedback and we are always here if you will need us again.
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The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2018
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Job Title: Home Manager
Joined: 2020
I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.
Job Title: Care Services manager (CSM)
Joined: 2021
Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.
I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.
I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.
I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.
Job Title: Business Development Manager
Joined: 2024
My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.
Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.
At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.
