Cuffley Manor

Coopers Lane Road, Potters Bar EN6 4AA
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9.9 157 Reviews
  • Cuffley Manor, Potters Bar
Cuffley Manor Care Home offers exceptional residential and dementia care, providing thoughtful, personalised support tailored to the needs of each resident. Whether residents need minimal day-to-day assistance or more comprehensive care, the experienced and dedicated team ensures every individual enjoys comfort, dignity, and independence.

The home is designed to feel welcoming and warm, blending luxury with comfort. Residents can enjoy spacious, beautifully decorated bedrooms, peaceful lounge areas for relaxation or socialising, a cinema room, spa, café, salon, and well-maintained landscaped gardens. Every aspect of Cuffley Manor is designed to create a vibrant and fulfilling lifestyle for residents, supported by a rich programme of activities that cater to personal interests and preferences.

Ideally located near Potters Bar’s green belt and local amenities, Cuffley Manor makes it easy for families and friends to visit, ensuring residents remain connected to the wider community. The home’s tranquil setting combined with its modern facilities offers the perfect environment for care seekers looking to enhance their quality of life.

Discover the difference at Cuffley Manor, where bespoke care meets an exceptional living experience. Contact the team today to book a personal tour and experience the warmth, care, and community for yourself.

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Care Provided by Cuffley Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marion Wak-Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Cuffley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. For detailed information about inclusions and current offers, please feel free to contact us directly—we’d be happy to assist you!

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits to Cuffley Manor are warmly encouraged, offering families and potential residents the opportunity to experience the home’s welcoming environment through in-person tours. Visitors are invited to explore the facilities and meet the dedicated team, ensuring they feel confident and comfortable about their decision.


    All visitors are requested to sign in at reception upon arrival, with protocols in place to maintain a safe and secure environment. For the latest information on visiting arrangements or to arrange a tour, contact the home directly.


  • Parking

  • Parking is available onsite at Cuffley Manor, shared with Cooperscroft Care Home. In the event all spaces are occupied, visitors are encouraged to speak with reception, where the team will be happy to provide guidance on alternative parking options nearby.


Cuffley Manor Reviews (157)

Total of 157, showing 141-157
9.9

Cuffley Manor has a Review Score of 9.9 (9.860) out of 10, based on 73 reviews in the last 2 years. Over all time Cuffley Manor has 157 reviews.

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Review from Christine B (Friend of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was very good and she enjoyed her stay. Staff were very helpful, caring and professional. She enjoyed the games, the food and chatting with other residents.

Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor

Thank you so much for your feedback. Here, at Cuffley Manor, we always aim for excellent service for all our residents.


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Review from F L (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well designed, purpose built building. Caring and motivated staff. Good food and spacious, well-equipped bedrooms. Excellent all round.

Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor

Thank you so much for a positive review. At Cuffley Manor, we always strive for an excellence and your feedback is always important to us.


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Review from Sue C (Wife of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cuffley Manor could not have been more welcoming at what was a very difficult and nerve-wracking transition time. Everyone came to introduce themselves and there were flowers and a welcome card in his room which was a nice touch. This was the second care home I had put my husband in as
the first one was appalling. What a difference at Cuffley Manor! When I left him there I felt for the first time in weeks I could breathe and he was safe and well cared for. Initially, his stay was to be a couple of weeks but I extended this as I knew he was getting good care. All the staff from the Cleaners, Reception, Nursing Staff, Laundry and all Management staff were brilliant and could not have been more helpful and kind. Everyone was always smiling and friendly and it just seemed like a very happy place. There were lots of events laid on and every effort was made to include everyone and get them involved. Standards of care, food and cleanliness were excellent.

Reply from Viktorija Stanciukaite, Community Development Manager at Cuffley Manor

Dear Sue,


Thank you so much for your lovely feedback and we loved having your husband with us. We will share your review with our team so they all know what a fantastic job they are doing! You both are very welcome to visit us any time for a tea and a chat and join in with our events. All the best!


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Review from George L (Resident) assisted by family/friend published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The time spent in your care home has been lovely.
The staff could not do enough for me or my visitors and I have been extremely happy while I've been with you. Many Thanks.

Reply from Vicky Bahmed, Manager at Cuffley Manor

Thank you for your kind words, it was a real pleasure looking after dad. He is welcome back to visit/stay any time he wishes. Kind regards, Vicky.


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Review from Jane S (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Cuffley Manor for 2 weeks respite, after suffering from a neck injury (crushing discs). During her stay, she got all the care and comfort she could possibly ask for and made an astonishing recovery. The staff were wonderful. We couldn't ask for any more. Mum was kept busy the whole
time with activities and chatting with the other residents. Mum is now deciding whether she would like to become a permanent resident.

Reply from Vicky Bahmed, Manager at Cuffley Manor

Thank you for your kind words, it was an absolute pleasure looking after mum and she is more than welcome to pop in and see us whenever she wants. Kind Regards, Vicky.


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Review from Sue D (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a period in hospital, our mother in her 80's decided to spend a period of recuperation and respite in Cuffley Manor with a view to deciding where she wanted to be in the future. After leaving hospital in a very depressed state, the change in her after a week at Cuffley Manor was incredible, a
complete 100% improvement in her confidence and well being and we were eternally grateful to all the staff both administration and nursing who had brought this about. At the end of her stay, my mother had the choice of remaining where she was or returning to her own assisted care facilities and for the time being she decided that she would return home only in the safe assurance that if she decided that this was no longer suitable for her, she would be warmly welcomed back to Cuffley Manor whenever she wished to return in the future. Our family have nothing but the highest of praise for everyone at Cuffley Manor for everything they have done for her.

Reply from Vicky Bahmed, Manager at Cuffley Manor

Thank you for your kind words. It was an absolute pleasure looking after your mother and we would very much welcome her back whenever she wishes to return.


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Review from Simon W (Son-in-law of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law suffers from dementia, and the care and attention that she receives at Cuffley Manor is exemplary. I would thoroughly recommend it to anyone whose relatives are dementia sufferers.

Reply from Vicky Bahmed, Manager at Cuffley Manor

Dear Simon, thank you very much for your kind words. We very much enjoy looking after your mother-in-law. We truly do have a wonderful team here at Cuffley Manor and I am very proud to be their Manager. Kind Regards Vicky


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Review from A T (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cuffley Manor is well designed, fresh and attractively functional.
It reflects the best of a modern purpose built care home and is well maintained.
The staff are very friendly and attentive and take care of mum's needs unhesitatingly.
Mum does not want to be here and gets bored as she does not take
full advantage of what is offered.
She does, in lighter moments, accept she is well cared for, and although she would not admit it, knows she needs the support.
Cuffley Manor is an expensive care home option which I know puts others off considerably.

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Review from L K (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy and well cared for, there is currently an unresolved issue with one new resident who is disruptive, aggressive and destabilising the community on that floor. I am waiting to hear how management are dealing with this.

Reply from Ruta Starkute - Nahani, Manager at Cuffley Manor

The management team is working with professionals to support all residents at the home.


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Review from Steve S (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, helpful and care about the well being of residents.
They are keen to involve relatives in the care and listen to any comments made.

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Review from Sue (Daughter of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only moved in at the end of November after my father passed away. The manor is beautifully furnished and my mum is still adjusting to being there, but she is safe, which gives me peace of mind. Every single member of staff is polite and efficient. I love the way the staff always knock before
entering the resident's private space!
The lounges are lovely, not at all 'old people home' no chairs all around the edge of the room. It's a quality 'care' home for people that need a bit of help or supervision. I am very happy with the care my mum is getting and I hope Cuffley Manor will be her forever home. The food is excellent and all freshly cooked, and the place is spotless and mum has not once complained she is cold since she has been there! a*

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Review from Tim B (Nephew of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I attended a birthday celebration for my aunt on 18th October.
We had attended before and have to say that we found her to be very well cared for and in an excellent environment.
We had have a couple of meals and are always greeted with a drink and a snack.
My aunt is lucky to have
been able to secure a place in Cuffley Manor

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Review from Rachel S (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Cuffley Manor highly enough - the staff were so kind and patient with my mother and she was looked after amazingly well.
The food was delicious, her room was beautiful, the grounds were fabulous - so much thought had been put into Cuffley Manor.


I loved the fact that room doors were

made to look like front doors so residents had a sense of belonging. A wonderful cinema room, great hairdressers, sweetie shop, in-house pub - everything you could wish for was there.


My husband and I felt we should be putting our names down in readiness!


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Review from Elissa D (Wife of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home that looks like a five-star hotel with carers to match and an amazing range of activities and topical programmes. Wonderful Mad Hatter's Tea Party this week to celebrate home's first birthday and next week second leg of 'cruise' to France with an accordion player, French singer and can-can
dancers. Everyone goes to such effort to entertain and stimulate the residents. When the weather is good residents can stroll through the beautiful grounds enjoying the scenery and watching the ducks in the pond. In inclement weather, the same view can be seen from the terraces outside the beautifully furnished lounges. There is a pub, one hole golf course (inside!) and a hairdressing salon and little shop with supplies of essentials for the residents. Brilliant chef and the home even boasts a family room furnished with a chandelier and stocked with champagne for family celebrations. Kitchens and dining rooms are comfortable and homely. I'm putting my name down for when the time comes.

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Review from Nick S (Son of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent celebration of Cuffley Manor's first birthday today.


Staff are quite wonderful which really makes a difference to the quality of life for the residents.


Thank you very much for looking after my mother so well.


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Review from Audrie M (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care at this home. My father is being very well looked after at all times. He is safe, clean and well fed. It couldn't be better! I have told all my friends about it.

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Review from Lorraine D (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to put my mum into a home for respite as her carer was going on holiday. She was very reluctant and went kicking and screaming. She has had the most wonderful time there and wants to go back and stay again. The staff were incredible, nothing was too much trouble whatever her needs were they were
met and with kindness beyond belief. It is a marvellous place and has everything you could desire. We call it a hotel because that's exactly what it was like- only better.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Cuffley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Cuffley Manor is calculated as follows: ( (749 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 856 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuffley Manor is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (3)

Marion

Marion Wak-Williams

Job Title: Home Manager

Joined: 2020

I am the Home Manager at Cuffley Manor and have over 15 years of experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.


I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family.


Lyju

Lyju Jose

Job Title: Care Services manager (CSM)

Joined: 2021

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


I was fortunate to be able to work for Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager in 2016.


I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.


Ivy

Ivy Nyein

Job Title: Business Development Manager

Joined: 2024

My journey began in medicine, where I earned my medical degree in 2017, and I recently completed an MBA in the UK to deepen my expertise in healthcare management and business strategy.


Over the past six years, I have worked in clinic management, marketing, and business development, with a focus on creating strategies to improve operations and enhance client experiences. Throughout my career, I’ve been driven by a deep sense of empathy and compassion, ensuring that the needs of individuals are always at the heart of every decision I make.


At Cuffley Manor Care Home, my focus is on strengthening our reputation within the community, building trust with families, and fostering a supportive environment where residents can thrive. I am committed to combining professional excellence with a personal touch to make a meaningful difference in the lives of our residents and their loved ones.