Review from S O (Friend of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

The staff genuinely care about their residents, treating them with compassion and allowing residents dignity and comfort and treating families with understanding and kindness at what is a difficult time.

Reply from Jack Titterton, Home Care Manager at The Amwell Care Home

Thank you for the review, it really means a lot! We will share this with our team. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana S (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

I have been very pleased with my mother’s care at the Amwell. I spent 2 weeks at my mother’s side there, as she is bed-bound and is very weak since she broke her hip, and the senior and junior staff have been helpful kind and very accommodating to my mother’s needs which are plentiful at this moment.

The staff have shown concern and care for her welfare and the management are extremely prepared to help sort out any future problems arising, as I live overseas.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you Diana! It is our pleasure to support Mum and great to spend time with you too. Thank you for your kind review, your words really do go a long way!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire B (Friend of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

On arrival at Amwell to visit my friend, I am always greeted with warmth and a friendly face. I see this replicated throughout the home, and I feel reassured that my friend is in good hands. I've heard about the amazing activities and can see many happy, smiles from the other residents.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you for your kind review! We will share it with our team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Friend of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

I visited the Amwell as a friend of one of the residents. I thought the facilities and staff were excellent, and everywhere I saw was very clean. The staff treated the residents with dignity and friendliness.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you for your kind review! We appreciate this and will share it with the team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O M (Granddaughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

Lovely and welcoming staff. All knew my grandad well and were able to provide him with the best care. Thank you to everyone at The Amwell Care Home for the care you provided and for the support given to my family during my grandad's time with you.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you for your kind review! It was our pleasure to support Grandad. Your words go along way- thank you so much!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience

I was very impressed with The Amwell from the very beginning when I asked for more information via their website. Some care homes never got back to me but the Amwell rang me back the same day with plenty of information that I needed with a follow-up email including their brochure. It was lovely to receive

a phone call the next day to see if I had any questions no matter how big or small.
We attended a tour and soon got to realise the Amwell stood out from a few care homes I’d visited whilst looking for the best one to suit Dad's needs and personality.
Feeling nervous when we arrived we were soon made to feel so welcome the moment we headed to Reception. Was welcoming and made us feel comfortable straight away.
Amazing care home from the very beginning and chose for our father to move in where he is very happy. Our family and friends love visiting Dad and it’s wonderful to hear they are happy with his new surroundings.
Staff always helpful and a pleasure to chat with.

Reply from Jack Titterton, Home Care Manager at The Amwell Care Home

Thank you for your review. The words are lovely and really embody what we aim for. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chebourn M (Regular Volunteer) published on 7 March 2024
Submitted via Website • Report

Overall Experience

I am a teacher and volunteer regularly at The Amwell. Through my experience, The Amwell Care home is a welcoming and inviting care home with a great atmosphere. When I walk in it always appears fresh and clean and smells delightful. All the Amwell staff are polite and go out of their way to make you

feel welcome. The residents seem extremely happy and busy. The activities team go above and beyond to make the days enjoyable.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you so much! We appreciate and are grateful for all of your support!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N K (Granddaughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

I would just like to express my gratitude for the care and patience shown by the staff at The Amwell. From the minute you walk through the door, it feels more like a hotel than a care home. Nan went there temporarily in 2022 and then permanently in 2023. She is very happy there and it’s lovely to visit

her. The weekly hairdresser is also lovely to keep up her old habits. There’s always an activity/outing going on so she can get involved and to keep her entertained. Thanks again all, keep up the amazing work.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you for your kind review! It is our pleasure! I will ensure this review is passed on to our team. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience

Mum has been in Amwell Care Home since October of last year and I would not put her in anywhere else as the care and love she gets from the staff is brilliant and she is very settled there. Well done team Amwell. Keep up the good work.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you for your kind review. Its means so much!
I will ensure this is passed onto our team.
Thank you again, our pleasure!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

From my initial enquiry on the telephone, I felt confident in choosing The Amwell Care Home for my loved one. The minute I walked into the building, I was welcomed by the lovely front-of-house lady. She empathised with my circumstances and the difficult choice I had to make. She had a good knowledge

of the care home when I had my tour. Now settled in the home, the care is good, needs met and staff know my loved one well. The entertainment team are outstanding.

Reply from Jack Titterton, Home care Manager at The Amwell Care Home

Thank you for your review, this is really appreciated. It is our pleasure to have supported you and your family here at The Amwell. We will share your feedback with the team. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience

From the first enquiry about respite care for my parents, I found Amwell staff extremely responsive and helpful. I was very impressed with the ambience of The Amwell Care Home when I visited and the staff who visited my parents at our home to assess them for the planned respite could not have been more

detailed in their enquiries informative or reassuring. When I took my parents to The Amwell I was very impressed with their preparation for my parent's visit and they could not have been more welcoming. When I left I felt very confident my parents would be well cared for. I love the relaxed and comfortable arrangement at The Amwell. My impression is that it is very well run by management and caring and attentive staff. Food was excellent and efforts to engage with service users and provide entertainment highly commended. I enjoyed my visits to see my parents and am very grateful for the rest they gave me.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you so much for your kind review. We really appreciate the feedback and will ensure all the staff receive this. We are so delighted to hear of your parents stay and we hope they continue to enjoy the service provided by The Amwell.
We appreciate you taking the time to write a review and share your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

All the staff and carers at The Amwell Care Home are thoughtful and kind and as you can see by the ratings I have chosen that is true.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you for your kind review - the staff will really appreciate it. We hope your loved one will continue to enjoy Amwell.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother is a new resident at The Amwell Care Home. We looked at all care homes in the area and thought The Amwell Care Home was significantly better than all others. Our experience so far bears this out. The staff are kind, considerate, patient and thoughtful, seeking ways to make life as good as

possible for those in their care. The party to celebrate the coronation was delightful and brought great pleasure to residents and families.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you so much for your kind review. I am so pleased to hear you and your loved one enjoyed the celebrations. The staff will be delighted you took the time out to review the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

There is always a friendly and cheerful welcome from reception when visiting. Unable, physically, to do anything for himself, my husband is kept in a clean and comfortable condition. He is treated with kindness and respect. Unfortunately, his physical condition means it is not possible for him to use

the facilities and the activities on offer.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you so much for your review. I am delighted to hear that your loved one continues to enjoy The Amwell. The staff will be so happy to hear of your experience. Again we appreciate your support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E N (Friend of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

Very good staff, lovely and friendly.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you so much for your kind feedback and review. We will share this with the team at The Amwell as they appreciate all feedback. We hope you continue to find the service of a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan F (Sister-in-law of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

My sister-in-law has now been in The Amwell Care Home for one year. We are delighted with her care and improvement in her physical health. I am always made welcome, especially bu the lady on reception.
My sister-in-law seems happy and is enjoying the company of other residents and staff. The home is

always clean and warm and there is always a good range of food available. She enjoys the activities and having her hair done regularly.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you so much for your kind words and lovely review. We will ensure this is shared with all staff including the reception team. It is so nice to hear that your loved one is enjoying the wider range of services Amwell have to offer and we hope your relative continues to enjoy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan F (Brother of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

I have found the care home very good and I know my sister enjoys being here. The staff are very helpful and polite and nothing is too much trouble. The maintenance and upkeep is excellent, not even a light bulb is out. All in all, this is an excellent care home and I would recommend it to anyone.

Reply from Catherine Tanner, Home Manager at The Amwell Care Home

Thank you for your kind words. It is hugely appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie G (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been in The Amwell Care Home since December 2019 and in December 2022 her savings reached the £23,250 threshold, so social services told me and my son she had to move to a no top-up home. She has a lot of dementia issues and is 93 years old. All the staff were outraged and fought to keep

her there. Phone calls/emails everything. They were brilliant in what they did and eventually social services agreed she could stay and they would carry on payments.

Reply from Kelly Walker, Regional Director at The Amwell Care Home

Thank you so much for your kind review. We will ensure the staff receive your feedback. We are delighted to hear that your mum remains with us and very pleased to hear the staff assisted with your request. We appreciate you taking the time to write about your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

Our father has been a resident at The Amwell care home in Melton Mowbray for a couple of years. He has difficulty in communication due to his limited speech. The carers have developed ways of communicating with Dad which has helped hugely in making Dad feel like an individual with his own likes and

dislikes. The Amwell staff are excellent at caring for Dad and we have met many super caring staff in all roles there from when you arrive in reception to his close care on his floor. We feel that there is genuine care and respect for Dad. Thank you all.

Reply from Catherine Tanner, Home Manager at The Amwell Care Home

Thank you for taking the time to provide your valuable feedback on The Amwell, the team and I appreciate it, Catherine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher B (Husband of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience

Brilliant caring staff, well managed with our new manager. The home is always bright, cheerful, spotless and also well run, with lots to do. I always thought it was more like a five-star hotel than a home. My family and I are very pleased my wife is in such a wonderful place.

Reply from Catherine Tanner, Home Manager at The Amwell Care Home

Thank you for taking the time to provide feedback on your and your family's experience with us. The team and I appreciate your kind words, thank you, Catherine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Amwell Care Home

Care Provided by The Amwell Care Home

Good to Know

Funding & Fees Guide for The Amwell Care Home

Facilities