Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 92 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.

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Care Provided by Bourn View Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alyson Day (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Bourn View Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,370
    • Self-Funded Residential Dementia Care from £1,470
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bourn View Care Home - Avery Healthcare Reviews (92)

Total of 92, showing 1-20
9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.657) out of 10, based on 20 reviews in the last 2 years. Over all time Bourn View Care Home - Avery Healthcare has 92 reviews.

Overall Experience

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Review from L J (Partner of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited on 10th February - Monday. He falls a lot and his mat was not plugged in. He was served lunch in room & his chair was not adjusted so he could eat easily. In dining room, 1 lady against wall had a plate of food & was incapable of feeding herself. Food was all over her table. No one was feeding
her. There seemed a staff shortage. For the feed being paid care should be better.

Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery Healthcare

Thank you for your feedback. We take all concerns seriously and are committed to providing quality care for our residents. We would greatly appreciate the opportunity to discuss your concerns further and assure you that we are committed to making improvements. Please reach out to us directly at 01215 163500.


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Review from Dawn D (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Bourn View Care Home for over four years now. He is happy and very well cared for. Staff always go above and beyond to ensure residents' safety and well-being are maintained.
Despite a change in management over the past eighteen months, standards have been maintained in a time that
must have been unsettling for staff.
As a family, we are 100% happy with the excellent care Dad continues to receive.

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Review from Saul L (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are 100% professional, efficient and empathetic. They have made my mum feel supported and welcome as he has moved into the Bourn View Care Home from an extended hospital stay. The team have also helped us, as a family, to manage the transition into care home living which required our modification
of approach with my mum. Thank you.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review, your mom is an absolute pleasure to look after and has settled into life here at Bournview. She's now a huge part of the family here and has a wonderful character.


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Review from Mary R (Sister of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone you see seems very happy, clean and well cared for. The staff are very friendly and polite.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to leave us your lovely review. Very much appreciated.


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Review from Betty W (Sister of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy and content and well looked after. All the staff are very good to her and her visitors.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to write your lovely review, Its a pleasure to look after your wonderful sister.


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Review from Wendy P (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the care Mom has received since she has been here. The staff have the residents well being first and foremost. They truly care about the people that we as family have entrusted to their care. That is a great comfort for all concerned.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Many thanks for such a lovely review, We are so glad to hear that your experience has been so positive. We pride ourselves in offering the best possible care to our wonderful residents, looking after the whole well-being of our residents is so important to us all.


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Review from D W (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the help and support my mother is given at Bourn View. The frequent activities are ideal for her, although she doesn't have to join in, she is delighted to do so. This is particularly helpful, as she has dementia and being active is so positive.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for your lovely review, our wellbeing team work hard to accommodate all of our resident's interests so that they can offer meaningful activities for them all.


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Review from K A (Sister of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my sister continues to be excellent. She is very well cared for and happy here. There are always going to be some issues, but I do feel that once raised they are addressed or at least explained. I would like to see a more consistent approach to actions promised e.g. making phone calls,
cutting nails and phone calls. That said, I am very happy with the care my sister is receiving and feel the staff work hard, often going above and beyond.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for your honest review. We love looking after your wonderful sister, and strive to always provide the best possible care.


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Review from Christopher L (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for the last eleven months. In this time, I have found the care to be very good by all the staff, from housekeeping to management, the carers are excellent in carrying out their duties, they have made Dad's stay a pleasurable experience, making it a home-from-home.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. Your dad is a pleasure to have living with us.


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Review from Mandy F (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely patient with my mum, who is not an easy resident. They are caring and try to encourage Mum to get up, eat her meals and they have one-to-one conversations with her.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review, it's an honour to care for your mom.


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Review from Ruby P (Sister-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing a care home was a huge decision for the family. So far, no regrets. The staff are a dedicated team showing a wealth of kindness, friendliness, love and support to my family.
Most important, there are special times for bonding, e.g. having her nails painted and plaiting her hair, also putting
on a little make-up (she loves bright nail polish). She enjoys some of the activities (need encouragement to take part more often), socialising is important for her to experience the joy, love and happiness of where she lives.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review. We'll break out our brightest nail polishes, especially for her!


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Review from C O (Friend of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting a resident who is in respite care. Also, I stayed here on respite care five years ago for two weeks. The entrance and approach to the building is well well-signposted. The foyer is welcoming. The reception staff were very friendly and I was delighted that one of the reception staff from
five years ago was still there. The care staff were gentle and helpful. They treated my friend with efficient care and dignity.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to write such a lovely review.


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Review from D G (Husband of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my wife is cared for. The staff are always helpful and friendly.

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Review from T G (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely care home. Always warm and welcoming. Individual care staff are excellent but there is some inconsistency in the standard of care depending on who is on duty. Mum has definitely improved in mobility and mental health since she came here and we are very grateful for that.

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Review from Lindsey H (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear mother has resided at Bourn View Care Home for over two years. Overall, my mother receives very good care. The staff (a consistent team) are warm, professional and extremely hardworking. The standard of cleanliness is also very good in all areas of the care home. My mother's room is well-maintained
with a delightful patio. The onsite GP practice ensures that residents have frequent access to a regular GP who visits the care home. The staff are very vigilant and attentive regarding medical matters and always ensure that my mother gets appropriate medical attention.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for your lovely honest review. We work hard as a team to ensure we offer the best possible care to our residents.


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Review from Jane W (Niece of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk through the door you are greeted by smiling friendly professional people. My uncle only spent 3 months here before he passed, but he was made comfortable and treated so kindly by everyone, that we knew we could not have chosen a better place for his last few months. The staff
from the front desk to the cleaners. Carers and kitchen staff are professional and amazing at what they do. The bistro in the entrance is a nice little touch, you can take your loved one out there for a drink and they have freshly made cakes and biscuits for you to help yourself. The care is top-class and personal to the individual. They think about the small details that a lot of places don't think of. Can't thank them enough for the care and love they have shown my uncle and us as a family.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you so much for your lovely review Jane. Your Uncle was a truely wonderful man. A true gentleman and an absolute pleasure to look after. We were honoured to be able to be there and care for him in his final few months. I'll pass on your lovely words to the rest of our team, its so lovely for them to hear that their hard work and dedication doesn't go unnoticed. Thank you once again.


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Review from Alison M (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely, welcoming atmosphere as you enter Bourn View Care Home and a sense of life about the place. There is the chatter of residents enjoying cake and coffee in the lounge area by reception and it's good to hear conversations that relate to the local area. We chose the care home partly because
Mum is from around here and this allows her to hear people talking about an area she has always known. Mum's been in Bourn View for five months now - she is settled, content, safe and secure.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you for the lovely review of our home. we pride ourselves in making our residents feel at home and we love nothing more than listening to them talk about their experiences of living around the area. It's so nice to hear that your mom has settled well here. It's so wonderful to see her interacting with the other residents more and more.


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Review from Graham W (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Bourn View Care Home - Avery Healthcare was that it was warm, inviting and welcoming. My friend has been staying for respite and has received kindness, support and care. They have now decided to remain as a permanent resident. We met with the manager who gave us excellent advice
and reassurance regarding her future care. I have no hesitation in recommending future care. I have no hesitation in recommending Bourn View Care Home to friends and family.

Reply from Marie Accison, Home manager at Bourn View Care Home - Avery Healthcare

Thank you so much for the lovely review. Its heartwarming to see how well she has settled and is making friends with the other residents at Bournview. It really make a difference to the staff hearing such positive feedback, and to see how shes become part of our family.


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Review from Lynn N (Daughter of Resident) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 95-year mom has been at Bourn View Care Home since April this year and her care has been superb, exceeding all our expectations. We looked at several care homes for Mom when the time came that, unfortunately, she could not safely stay at her home and Bourn View was head and shoulders above all the
others in every aspect. The staff are so compassionate and considerate in dealing with Mom's dementia. The home is immaculate with a cleanliness that is exceptional with beautifully maintained, safe grounds. Her room is bright with lovely decorations and homely furnishings. The food provided is of a very high quality with a good variety on offer, the care team go to great lengths to encourage Mom to eat her meals. Many activities are continually organised to help with the well-being of the residents, these are posted on Facebook for us to see. The staff are all very pleasant and well motivated. We have been so impressed from the very warm welcome at reception to the lovely personal care Mom is receiving.

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Review from Carol N (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bourn View since January 2019 and we couldn’t be happier with the personalised care and love she has been shown by the staff in all departments. She tells us on each visit how kind everyone is and how lucky she is to be there. She is always encouraged to come out of her shell and
to eat properly and we love to see the social media photos of her laughing and joining in activities. It really is a first-class care home and we have never felt this so keenly as in the last week when she had a health scare and was admitted to hospital. The Bourn View carers were calm, compassionate and so caring and she was welcomed back with open arms and we could see the relief and joy on her face to be back ‘home’. Thanks to all the carers, housekeeping staff, reception and management for their professionalism and genuine care for the residents.

Reply from Marie Accison, Home Manager at Bourn View Care Home - Avery Healthcare

Thank you for your kind words. It is an absolute pleasure to care for your mum, she brightens everyone's day with her infectious smile. I will pass on your thanks to all the staff here at Bourn View, it's so lovely for them to hear such positive feedback. Best wishes.


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2025

Recipient: Avery Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Avery Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Avery Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Jenna

Jenna Hughes

Job Title: Home Manager

Joined: 2025

Hello, my name is Jenna, and I am the home manager here at Bournview Care Home.


I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Bournview best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Bournview Care Home.


Frequently Asked Questions about Bourn View Care Home - Avery Healthcare

What types of Care is Bourn View Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bourn View Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bourn View Care Home - Avery Healthcare have?

There are 80 Single Rooms.

What are the Facilities & Services at Bourn View Care Home - Avery Healthcare?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourn View Care Home - Avery Healthcare to the centre of Birmingham?

4.2 mile(s) as the crow flies, distance by road may be significantly further.