Review from Jayne T (Daughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience

My mother has been in Bourn View Care Home since February 2021, I couldn’t wish for a better home for my mother. Not only is it like a five-star hotel, when you enter the reception, but you get 100% from every one of the staff, they really look after the residents, lots of activities to keep everyone

happy.
Every bedroom is very spacious with an ensuite shower/wet room
Bourn View Care Home is certainly home from home I couldn’t wish for any more care and attention for my mother. She is also very happy living there among friends

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike, it is nice to hear that this does not go unnoticed and that Bourn View is considered a real 'home from home.' Your feedback is truly appreciated. Best wishes

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Review from Ray K (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

My mother spent two weeks respite at Bourn View and later returned to be a resident when she could no longer manage alone. She had so enjoyed her time, she was keen to go back. All the staff are so caring and put the happiness of the residents before everything. This applies to the admin staff who showed

a real interest in helping me make the right decisions for my mother at each stage. The reception staff immediately learned my name and made me feel welcome and the care staff were wonderful with Mum. She kept telling me how lovely they were.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville. We are delighted to hear how much your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. It is also lovely to hear that you have felt well-supported and included in any decision-making. We would be happy to welcome her back at any time, should the need arise. Best wishes, Rachel.

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Review from Norma M (Sister-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

My first impression of Bourn View was very positive. The staff are so friendly and always willing to help. The staff do activities on a daily basis and I find they treat my brother-in-law and the residents with great care and compassion. Such a lovely atmosphere in the home and you are always made to

feel really welcome when you visit. Keep up the good work.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Birmingham. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that the choice of daily activities provided by our talented well-being team is so well received. I will be sure to pass your kind comments on to the rest of the staff team, who will be looking forward to welcoming you back on your next visit. Best wishes, Rachel.

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Review from Ann B (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

I feel happy here. The staff make you feel safe. I've made friends. I get to keep my independence. Food, on the whole, is good.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear that you are happy and settled living with us in the loving care community that we create. We are also pleased to hear that the daily meals provided by our talented culinary team are so well received. Best wishes.

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Review from A B (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

My mother went into Bourn View Care Home at the beginning of March and we have nothing but praise and admiration for all the staff that work there. It is a great team effort from everyone, showing passion, care and encouragement to all the residents. Nothing is too much trouble and the atmosphere around

the home reflects the spirit and ethos of the organisation.

Reply from Ryan Farrelly, Marketing Assistant at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Birmingham. It is a true pleasure to care for your mother. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life and we are delighted to hear such wonderful words about our staff. We look forward to seeing you on your next visit. Best Wishes.

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Review from Kim H (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic home with the best staff who look after Mom amazingly. If she can't be home with us, this is the best place possible for her.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis, in order to provide an excellent level of care. It is a true pleasure to have your mom living with us. I will be sure to pass your kind words on to the rest of the team. Best wishes.

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Review from Melanie N (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

Both parents have flourished since being at Bourn View. The standard of care and quality of life is second to none. This is not a care home, this is a home that cares! All the staff are kind, caring and compassionate and nothing is too much trouble. Bourn View is immaculately clean, inside and out.

Our family now have the reassurance that our parents are safe and well cared for, which gives us peace of mind.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear that your parents soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure to have them stay with us. Our housekeeping team take great pride in keeping the home and gardens nice, for not only our residents but also for visitors to enjoy. Thank you for your heartfelt feedback. Best wishes.

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Review from R B (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother is being very well cared for in Bourn View. The staff are very attentive and are always willing to answer any queries. Mum has been at Bourn View for almost a year. Although it has been a difficult time for residents, staff and relatives, Mum has been well looked after. Since the restrictions

have eased, there has been a good atmosphere. It has been lovely to join in with the activities and to get to know the other residents and their families.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care that your mother receives, giving you and your family the peace of mind you deserve. We are also pleased to hear that the activities provided by our talented well-being team are so well received by residents and visitors alike. We look forward to seeing you on your next visit. Best wishes.

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Review from Pam D (Daughter-in-law of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

In the six weeks that Dad has been here, he has said that it's the happiest he's been for four years, since Mom passed away. The care and attention he receives, is outstanding and is such a comfort to us. Thank you.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad is happy and settled in the loving care community that we create, giving you and your family peace of mind. It is an absolute pleasure to look after him. Best wishes.

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Review from John L (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

From the first time we called to enquire as to how we could look at getting dad into Bourn View Care Home, everyone was extremely polite and professional but most noticeably to me - they seemed genuinely caring about what would be best for my dad. The nightmare scenarios I had heard about with parents

with Alzheimer's finding a place dad would be happy in, were non-existent. We are fortunate we can afford a place like Bourn View but still, to turn around an initial enquiry into 2 weeks of respite care with the opportunity to become a permanent resident, within 4 days, was astonishing.
Maybe it was luck, or just good timing but I don't think so. The 2 weeks respite or 'trial' I suppose, went smoothly. All the things I worried about, Bourn View staff took in their stride. They listened to my concerns and helped me cope with them. God bless all at Bourn View.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. You are always welcome to visit, we look forward to seeing you soon. Best wishes.

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Review from F C (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

My mum has needed respite care in Bourn View Care Home following a recent fall and fracture. The home team and staff have been so supportive and helpful, it has helped take away the stress and anxiety. The care home also had a fantastic Jubilee party, which lifted Mum's spirits and we all enjoyed it.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville. We are delighted to hear that your mum has enjoyed her respite stay with us and welcomed the queen's jubilee celebrations provided by our talented well-being team. We are very happy to have her stay with us in the loving care community that we create. Best wishes.

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Review from Gill J (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

From the very first telephone contact, we felt that we had found somewhere very special for Dad, and our first visit to Bourn View confirmed that. All the staff are so welcoming and friendly, the facilities are superb, and the whole atmosphere is one of a large family. The staff have been amazing and

we feel so grateful that they and their teams are looking after Dad in such a caring way.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your dad living with us, in the loving care community that we create. Best wishes.

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Review from Anglea T (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience

We brought my mom to live here in March and from day one we have all been treated with kindness and respect. Mom is looked after and cared for very well. We feel happy knowing she is always being looked after.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourne View Care Home in Bournville and for your amazing 5-star rating. We are delighted to hear that your mum has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Dave A (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My Mum was a resident at Bourn View until very recently when she passed away. Almost three years. I remember the days of looking around other care homes as it was an important decision to make for Mum's future and for the care of her Parkinson's. The moment we set foot into Bourn View, from the greeting

we got, the tour around and the overall feeling, we knew it was the right choice. Over the last almost three years, we have been safe in the knowledge Mum got her support and needs to be taken care of in such a wonderful place. The staff, the friends Mum made over her time, everyone was so nice and caring. Just wanted to thank everyone for making Bourn View a fantastic place for Mum to live and for us to visit when we came to see her. Thank you all from the bottom of our hearts.

Reply from Lianne Sturmey, Home Manager at Bourn View Care Home - Avery Healthcare

Thank you so much for taking the time out of your day, at what I can only imagine is a very difficult time for you, to write such a lovely review. It was an honour and a privilege to look after your Mum during her time here at Bourn View. Your Mum played a huge part in everyone’s lives here, teaching both staff and residents to play dominos and not only joining in with any activity that was on but also helping to plan them. She will be greatly missed by us all here, Althorp will never be the same. Thinking of you and your family at this very difficult time, and thank you for allowing us to be part of such a special lady's life. Best wishes.

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Review from Rachel O (Daughter of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience

My mum has been in Bourn View for four weeks now as a permanent resident on the memory unit. I couldn’t fault Bourn View in any way from the initial visit and then her joining the following week. The homemade the transition as easy as possible and we're keen to make sure they knew enough about my mum

to get her settled, also making things like labelling clothes easy too. My mum has settled in so well and very quickly. She was a quiet individual who didn’t socialise much, so being in the home has been great for her as she’s taking part in most of the activities, which are well thought through and engaging. Whenever I phone, the staff are always so willing to talk to me and give me updates and I honestly feel I couldn’t get a better place for my mum. I know she’s being well looked after and is safe and that’s the most important thing.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your mum as part of our loving, caring community. We are delighted to hear how well she has settled into her new home and is joining in with the daily activities on offer. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best Wishes.

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Review from Rachel R (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience

My Mom has had the most wonderful two years at Bourn View. She had so much fun with the carers and couldn't fault the home in any way. She loved the food, going to the hairdresser/beautician, and being in the beautiful gardens. She felt independent but, all her care needs were met as well. I searched

high and low to find a care home for her, but couldn't find anything that could compete with Bourn View. Even my friend in Kent was so impressed that she chose the Avery Healthcare home for her Mom.
I can't thank all the staff at Bourn View enough for giving my Mom, and us as a family the best two years Mom could have wished for. She said it was better than being at home. It was like a luxury hotel. Avery has achieved the gold standard for care homes, and I can't thank Bourn View enough for looking after my Mom so well. I appreciate everything you have done for her. She couldn't have been better looked after. And she loved being with you all.
Thank you.

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Review from Bernadette (Sister-in-law of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

I saw Bourn View online and recommended it to my sister-in-law who has been recently widowed and waiting for a full knee replacement. Understandably, she was anxious and apprehensive. She was nervous as to whether she could adjust to such a massive move. We visited on two occasions and her fears were

alleviated. We were shown around by the Customer Service Manager who gently put her mind at rest and suggested that my sister-in-law might benefit from a short respite stay at Bourn View so that she could experience how it would feel considering her current situation. There was no pressure, just total reassurance that she would be well cared for throughout her stay. My sister-in-law stayed at Bourn View for two weeks and at the end of her stay phoned to say she had decided to stay as a permanent resident. Bourn View has afforded her opportunities to experience wonderful care, nurturing friendships, safety and security which she would not get at home. Thanks to the Customer Service Manager and all the wonderful staff! xxx

Reply from Lianne Sturmey, Home Manager at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home. We are delighted to receive such a positive response as this is all that we do here, our whole team are highly appreciative of it. We endeavour to work as a team for the good of all of our residents and to have this recognised by residents and their families is the absolute best result we can have as they are the most important people to us. I will be happy to share the review with the whole team so they can see that they are appreciated. Best Wishes, Lianne.

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Review from S S (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the standard of care that mum receives. The staff are caring and attentive to her needs. The varied activities have been invaluable during the pandemic and feedback on her needs and wellbeing are useful.

Reply from Ryan Farrelly, Marketing Assistant at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home and for your amazing 5-star ratings. We pride ourselves in delivering an exceptional standard of care for all residents whilst creating a fun, loving, care community in which our residents live. The well-being of our residents is our primary concern and we ensure that our residents have the highest quality of support for their mind, body and soul, all tailored to their individual circumstances. Your kind words about home are turly invaluable to use and I will be sure to pass on the positive feedback. Best Wishes, Ryan

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Review from Jan P (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

Nothing is any trouble. My mum is cared for so well. She is very happy in her home the carers are just amazing all the staff in the home deserve medals - it's a pleasure to see all the residents happy. Well done Bourn View.

Reply from Ryan Farrelly, Marketing Assistant at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home and for your fantastic 5-star review. It is a true pleasure to have your mother as part of our loving, care community and we are so delighted to hear how well she has settled into her new home. Your kind words about our staff are incredibly invaluable to us and we will be sure to pass on the positive feedback. Best Wishes, Ryan.

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Review from Pete L (Son of Resident) published on 24 November 2020
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Overall Experience

We were looking for somewhere for Dad to go just before lockdown and saw inside many local care homes. Bourn View stood out from all of them and Dad went there in March. We bought Mom a Facebook Portal (brilliant) and the staff call every day so that Mom and Dad can see each other and chat. Mom had

a garden visit a while ago, at the end of the visit her and Dad were upset, as was the lady who was looking after Dad...that tells me that she cares! Dad's face lights up when he sees some of the staff, there is clearly a bond there which is lovely and reassuring. At the beginning of the year, Dad had four 'carer' (not all of them did!) visits a day at home, had regular falls and couldn't walk without two people supporting him - he can now walk a short way with a stick and is safe. I don't have any doubts at all about Bourn View and whilst I wish Dad didn't need to be in a home at all, I'm glad he is in Bourn View CARE home! Thanks, everyone.

Reply from Ryan Farrelly, Marketing Assistant at Bourn View Care Home - Avery Healthcare

Thank you for reviewing Bourn View Care Home. Our staff team always go above and beyond to ensure that every resident settles in well and becomes apart of our amazing community. They will be so delighted to hear such kind words about our home. I will be sure to pass on your message. Best wishes, Ryan.

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Bourn View Care Home - Avery Healthcare

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Funding & Fees Guide for Bourn View Care Home - Avery Healthcare

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