Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 92 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.

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Care Provided by Bourn View Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alyson Day (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Bourn View Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,370
    • Self-Funded Residential Dementia Care from £1,470
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bourn View Care Home - Avery Healthcare Reviews (92)

Total of 92, showing 41-60
9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.657) out of 10, based on 20 reviews in the last 2 years. Over all time Bourn View Care Home - Avery Healthcare has 92 reviews.

Overall Experience

  • 82
  • 9
  • 1
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Date Published

92
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5
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Review from Sue L (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into this care home on 9th October with dementia as we could no longer care for him at home. I cannot tell you how grateful we are with the care and kindness they have all given him. My parents have been married 71 years and my mom was not coping without him so last week she moved into
the home as well! Because of Covid restrictions, the family could not be there for the reunion but the home organized a live stream so we could watch.
The amount of work and thought they had put into this was way beyond our expectations. We would highly recommend this home to anyone, it is much more than a care home, it seems more like a family atmosphere and for the way they have treated my parents, I cannot thank them enough.

Reply from Rachel Aran, Marketing Administrator at Bourn View Care Home - Avery Healthcare

Thank you for taking the time to review Bourn View Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel


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Review from Richard B (Friend of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a follow up from a previous review last week and I am pleased to say that communications have improved. There was a mis-understanding in my previous review regarding a deaf resident. We were able to visit her outside the balcony last week and have arranged another visit. It was agreed that the
staff would assist with FaceTime calls as well.

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Review from Ewan M (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old father moved into Bourn View at the end of August. He'd been living on his own in Edinburgh since his wife died just over three years ago. He coped with living alone initially but as time went on it became clear that it was not safe for him to live alone and that he needed more care than
could be provided on a part-time basis. We decided to move him into a care home nearer his family in Birmingham and after looking at several options settled on Bourn View. One month later he's happier and has put on a little weight. The staff at Bourn View have played a huge part in making him feel happy and at home. He loves his room and is enjoying the company of the other residents. Moving him into a care home anywhere was always going to be difficult. He was hugely independent, so moving him 300 miles only added to the need to get it right. A huge thank you to Bourn View for making him happy again! Now all we need is the COVID restrictions lifted....

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Review from Lucy H (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially contacted Bourn View looking for respite care for my mum, who has Alzheimer’s. From the very first phone call, every single interaction has been 100 percent supportive, helpful and kind. The home have helped our family to deal with the difficult decision to move Mum in permanently, after
a successful respite stay. Mum moved in on 15th June and the staff have been so kind to her and to us with all my multiple queries and questions!!! I know Mum is safe, calm and content there. I cannot thank Bourn View enough.

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Review from Graham R (Nephew of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident at Bourn View and recently was taken ill with coronavirus symptoms. After being isolated and receiving the expert barrier nursing from the staff, she has now recovered and is on the mend. It turned out that it was Covid-19. My aunt is over 90 years old. Before this I had visited
my aunt at the facility and was impressed with
the facilities. I'm not as qualified as my aunt's immediate family as to the day to day running of the home but I do know they are very happy with the care their family member receives.

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Review from K K (Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home were excellent and nothing was too much trouble for them. They were extremely kind and helpful at all times. The facilities were excellent and met all my needs and requirements.

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Review from Sian M (Daughter of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Bourn View. From the moment we enquired about care for Dad to the present, they have been wonderfully helpful. The staff are so caring and it feels just like a family. The facilities are wonderful; spotlessly clean and the grounds are a pleasure to spend time in. The
en-suite rooms are spacious and ground floor rooms have access to the gardens. Dad already has his patio set outside and is just waiting for Santa to bring him a bird feeder so that he can watch the birds.
The residents can take part in as many or as few activities as they wish and there are a lot to choose from. Dad's social life is better than mine. He goes swimming regularly and has joined the resident's choir.
It is certainly not the cheapest care home available, but Dad is settled there and thriving. To me, it is worth every penny.

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Review from H W (Daughter of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff I cannot falter from the management team to the caring staff. My father had problems with his catheter and ended up in A&E. The staff were excellent. The accommodation was excellent, standard very good. Food must have been good as I believe he ate well. Laundry is very good. When I came to
pick his suitcases, I realised his clothing were all clean. Very impressed! I would certainly recommend Bourn View Care Home. Superb service and well-staffed.

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Review from Jaye C (Granddaughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly December last year my Nan had a blackout fall which led to her being hospitalised for 3 months, and in an assessment bed for 7 weeks, at this point me and my family just did not know what to do it was an awful time for all of us! It soon became apparent she had dementia, something we’d never experienced
as a family before such an awful disease! But ever since nan has been in Bourn View the care she received has completely changed her mood, and massively put mine and my family’s minds at rest! Can’t fault anything! The staff are so kind and so caring, my Nan even says ‘they all love me in here you know’ bless her! Even the team in the background are all so friendly and it’s just a genuinely lovely atmosphere and always a pleasure to go visit my Nan! On her birthday they made a massive fuss of my Nan threw her a party, lots of treats, a card and cakes! My Nan has been to the monkey park and the butterfly farm too! I can’t thank all the team enough for the daily care my Nan receives!

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Review from Joanne A (Granddaughter of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourn View has provided excellent care and support to both my grandmother and my family providing all information from the start. Bourn View is an exceptional home and has given my grandmother the confidence and independence to start living a better quality of life while also giving her dignity, this
is all thanks to the excellent care and management team that have supported my grandmother and family through a difficult time, their support has been invaluable to my family. Bourn View has amazing facilities where everybody has the choice to be involved in the activities, the rooms are finished to a very high standard and feel homely and welcoming. The care staff and managers are always extremely helpful and are willing to help with a problem. I can say that this has been a difficult time for my grandmother and family and I cannot thank all the staff at Bourn View enough as they have supported us every step of the way and I have seen a great improvement in my grandmother's health.

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Review from E M (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of realising we could not care for mum 24/7 was very upsetting. However, our experience of the Bourn View Care Home has been excellent. An initial home visit to gather information pertaining to mum's care and the care package put into place was excellent. The whole team are professional,
kind, supportive and caring. The team caters for all of Mum's needs physically, emotionally and medically, the team know our mother, warts and all. There is always plenty of entertainment and lots of laughter and fun. We are so happy, but more importantly, so is Mum.

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Review from Peter D (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bourn View for 18 months and I am very happy with the care provided - lots of cuddles, words of encouragement when she is feeling confused, singing and dancing, involving many of the residents.
Mum can't recall an awful lot but she is certainly relaxed and happy here at Bourn View,
which makes it a pleasure to visit Mum every Sunday.
Special mention of the team who take Mum out and about - recently to a monkey forest, weekly to church, swimming, etc.
Well done Bourn View.

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Review from Denise L (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and efficient. The wellbeing staff are particularly good, with lots of new ideas and have time for all the patients.
Always welcoming and full of life and this reflects on the patient's wellbeing. Always good welcoming atmosphere when I visit, which is lovely to be able to leave
my mum in when I leave her.

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Review from Y G (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Bourn View since it opened.
As her needs have changed over time, the staff have responded magnificently. She is loved, well cared for and happy. We are happy because she laughs and relates to all the staff. The wellbeing team work so hard to bring variety and purpose to the days
- come rain or shine.

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Review from Donna C (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Bourne View for three weeks. She was very well looked after and enjoyed her stay. There was a lot of stimulating activities which promoted inclusion. A very relaxed happy environment.

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Review from Jane B (Respite Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has suffered three strokes and several seizures, he requires personal support daily in eating, moving and personal hygiene. The care has to continue throughout the night and procedures were put into place to ensure his safety, comfort and personal care. A procedure exists whereby we went
to Bourne View to see what they offered and then the staff visited us in our home, to see for themselves the level of care he needed. After one week, he returned home and felt that there was no reason why he wouldn't return in the future when necessary.

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Review from Shirley D (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere on Chatsworth Wing is filled with human kindness and compassion. Living here has lifted my mother's mood and her feeling of well being. She is clearly very happy at this home and that gives me great peace of mind.

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Review from Carol S (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was a bit apprehensive as never used respite care. She enjoyed her experience and would come again. The staff are lovely and immediately put my mom at ease. The facilities are excellent and I would link it to a hotel.

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Review from Tina L (Respite Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Bourn View for respite care on a couple of occasions whilst the family take a holiday. The staff have really gone above and beyond with the care that they provided.

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Review from Richard O (Son of Resident) published on 10 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed again for 7 days respite.
Staff were great, caring for him.
He kept telling us about what he had done during the week. Jazz band, cinema etc, This really stimulated him.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Marie

Marie Accison

Job Title: Home Manager

Joined: 2018

I joined Bourn View Care Home in 2018 as a team leader, I was promoted to Deputy manager later that year. After gaining a further 4 years of experience I became Home manager in Jan 2023.


I have worked within health/ social care settings since 2009 and have a diploma in healthcare and hold an NVQ level 5 leadership and management.


I am passionate about delivering excellent person-centred care and ensuring our wonderful residents feel at home and a part of our "one family".


We are very lucky to have a beautiful home set in the wonderful location of Bournville, the home of Cadbury's chocolate. We have wonderful gardens that our residents enjoy daily and a huge activities programme to keep our residents young!


I take great pride in seeing the care delivered to our residents and watching them smile and enjoy their days with us. It is a privilege to be a part of our residents and their families' lives.