Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 92 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.

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Care Provided by Bourn View Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenna Hughes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Bourn View Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,370
    • Self-Funded Residential Dementia Care from £1,470
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bourn View Care Home - Avery Healthcare Reviews (92)

Total of 92, showing 61-80
9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.657) out of 10, based on 20 reviews in the last 2 years. Over all time Bourn View Care Home - Avery Healthcare has 92 reviews.

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Review from G C (Respite Resident) published on 10 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my week of respite care, I consider my needs were generally well met and staff were attentive to my wishes. My room was very comfortable and extremely quiet which suited my needs well. The catering was flexible and of a high standard so my special dietary needs were well met. I found it helpful
and reassuring that night staff came and introduced themselves. Have memory difficulties, it would have been very helpful if all staff had easily readable name badges.

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Review from Sharon (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bourn View for a year now and I have seen a transformation in her. We as a family are so very happy with the high standard of care mum receives and even with dementia my mum told me "The people here are very nice and respectful" Knowing my mum as well as I do, she would
not say that if she didn't mean it! Bourn View has not only provided excellent care for our mum who we all love so much but have given us as a family peace of mind. Thank you so much!

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Review from A D (Daughter-in-law of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 6 months at Bourn View it is difficult to believe the change in my mother-in-law; she is now confident, happy, joining in activities and eating and drinking well. The staff in all areas are positive, encouraging and always smiling. We really could not ask for more and cannot recommend the home
highly enough. Well done and thank you to the whole team.

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Review from Kathleen K (Respite Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my stay. Staff were extremely kind and considerate. My only complaint was that the food was not up to standard. The facilities were excellent. I would return to this home as and when needed.

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Review from Debbie S (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to Bourn View from another care home nearby. This was on the recommendation of a friend whose mother resides here. The improvement in my mother's appearance and condition was visible within a number of days. The care provided by all staff within this home was excellent. My mother is
constantly clean and well cared for. I have plans to provide an in-depth review of Bourn View within the next few weeks.

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Review from David R (Son of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had a lovely 3 week respite stay at Bourn View. The attentiveness and attention to detail made them feel very special and truly lifted them, really giving them both a new lease of life.

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Review from Lauren S (Granddaughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my Nan has received here at BournView. The staff are amazing, always there making sure everybody is OK and checking on Nan all the time. I and my family are so grateful to the team for allowing us to stay here and feel so welcomed. I would definitely recommend it here and
would like to say a big thank you!

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Review from F D (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bourn View for 3 we3eks now and has settled in extremely well. We are delighted with the standard of care which Mum receives. The staff are very caring, helpful, professional and friendly. Nothing is too much trouble.

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Review from Veronica J (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Bourn View three weeks ago.
She has settled in so well and been made to feel very welcome and part of the family.
We have found the staff to be excellent, nothing seems too much trouble and the care they provide definitely comes from the heart.
The home has a lovely feel and food is
excellent.
Mum seems like a new person since moving here.

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Review from Peter S (Son of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have gone above and beyond as my mother is at end of life. This is such a difficult time and she couldn't be in a better place.

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Review from Debbie C (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful in all aspects of the care for our mother as she passed on. The staff were amazing, as helpful as possible.

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Review from Emily B (Granddaughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a resident here and has been for about 9 months. She is currently at her end of life stage and at this very difficult time, the staff here at Bourn View have been phenomenal. They have treated my grandmother and the many members of my family with dignity, care and respect. Nobody wants
to think about this happening to their family, but I could not think of a better way for us to go through this. The staff here have made this experience as comfortable as it could be for all of us.

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Review from David D (Grandson of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, dignity and respect showed to my Nan during her stay, and in particular, her final few days, by each and every member of staff was outstanding. Also, the support given to myself and the rest of my family during this difficult time has been above and beyond the call of duty. We would like to
place on record our general thanks and gratitude to Bourn View Care Home and would highly recommend them to future service users and their family.

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Review from Andrew B (Grandson of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. My nan is at end of life care and the staff have been extremely helpful. We have a large family and we were provided spare rooms to sleep and plenty of drinks and food. I honestly cannot believe how good everyone has been to us and how caring they have been to Nan.

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Review from Tammy L (Daughter-in-law of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have seen being given is amazing. The staff made our resident very comfortable and looked after all of our visiting family. They went above and beyond.

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Review from Stavros C (Brother of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful to see my brother in such good condition. He was clean, safe and happy. The staff were very polite,k professional and caring and the whole establishment is a credit to the city of Birmingham. I am extremely grateful to Bourn View and would recommend it 100%. Well done and thank you.

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Review from C H (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I actually have recommended Bourn View Care Home which resulted in several visits by two different family members.
We were approached at a hospital appointment where it was obvious our mum has dementia.
Bourn View is beautiful looks like a hotel and is well kept, though some earlier bought furniture
needs rethinking. The staff were so kind, friendly and fun. There are many activities, superior to all homes we viewed before making our choice and a genuine desire to listen to residents and their families. Understaffing generally explains the few lapses in excellent standards, part of the nature of this employment.

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Review from Julie P (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourn View is like a big happy family. Staff are so caring and are excellent with the residents, it is really like a home from home. My mum's room has all her own things around her making the transition easier. I would highly recommend Bourn View it is an exceptional care home.
If I had any criticism
I think the residents would prefer plainer food choices on the menu.

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Review from Gillian J (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Bourn View on a respite basis. During her stay, she has been treated with respect and kindness.
The home is exceptionally clean and tastefully furnished and decorated. It is a lovely environment and the staff try to make each day enjoyable and fun.
I would recommend Bourn
View to anyone considering this option for a family member.

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Review from Jackie G (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourn View Care Home is a beautiful, caring place for our seniors. The staff are extraordinary, highly skilled, efficient and most importantly, compassionate.
Regardless of their role, they show a genuine concern and care for the well being of the residents. We're particularly grateful to the manager,
front desk, senior carer and nurse for the exceptional care for my mother.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Jenna

Jenna Hughes

Job Title: Home Manager

Joined: 2025

Hello, my name is Jenna, and I am the home manager here at Bournview Care Home.


I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Bournview best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Bournview Care Home.