Bourn View Care Home - Avery Healthcare

47 Bristol Road South, Bournville, Birmingham B31 2FR
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9.7 92 Reviews
  • Bourn View Care Home - Avery Healthcare, Birmingham
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.

The building stands in an elevated position and boasts stunning views of a waterfall, stream and the Bournville Village. Its sleek design features a beautiful central curved roof, floor-to-ceiling windows, and doors that open to the grounds, creating a light, sunny and connected atmosphere with the surrounding landscape.

The care home in Birmingham has beautiful atriums on each floor, and they house a bistro and bar where residents, friends and families gather. Additionally, four dining rooms and intimate lounges, styled in contemporary décor with bold splashes of colour, lead out to terraces that provide a perfect setting for a pre-dinner drink or an observation of the magnificent surroundings. The home also includes its own hair salon, café, and cinema room.

The home is open to visitors, where you can witness first-hand the beauty of Bourn View Care Home.

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Care Provided by Bourn View Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alyson Day (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Bourn View Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,370
    • Self-Funded Residential Dementia Care from £1,470
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact Bourn View Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bourn View Care Home - Avery Healthcare Reviews (92)

Total of 92, showing 81-92
9.7

Bourn View Care Home - Avery Healthcare has a Review Score of 9.7 (9.657) out of 10, based on 20 reviews in the last 2 years. Over all time Bourn View Care Home - Avery Healthcare has 92 reviews.

Overall Experience

  • 82
  • 9
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Date Published

92
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5
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72

Review from Ann O (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents moved into Bourn View in March. I feel blessed to have found such a wonderful home. The staff and manager are all very caring and nothing is too much trouble. My parents are well cared for, entertained and they are very happy. Dad said it's like we have a bigger family now. I would
highly recommend Bourn View. It's an excellent home and very good value for money.

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Review from Sandra W (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love Bourn View, wonderful home. Great manager hands-on with everything. Gardens, entertainment activities all excellent for all the residents.

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Review from Sandra T (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble for the home in caring for my ninety-five-year-old father. His wishes were respected and he was treated with the utmost dignity and respect. My father was a fiercely independent man with full mental capacity and the staff made every effort to get to know him as an individual
and to engage in lively conversation with him. My father explicitly stated he was very happy with his care and my only regret is that his physical health was not good enough for him to be able to enjoy the home for longer.

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Review from K D (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to Bourn View Care Home has been an incredible benefit to my mother's health and well being. She is cared for impeccably by the staff.
The home itself is exceptional. Extremely well managed and run. I cannot recommend enough.

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Review from C M A (Wife of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Bourne View for only 2 weeks before he died. In that time we couldn't fault the home. The carers were superb, caring and compassionate always willing to help. Not only did they care for my husband they were concerned for me and the family making sure we had drinks and food as we sat
with a dying father/grandfather and husband.

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Review from Karen C (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful, staff very attentive, food excellent, rooms fabulous. I could not wish for a better place for my mom to live.

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Review from Tracey E (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication from all members of staff from carers to housekeeping to catering to management is amazing. All the staff know mum's name. My mum is treated with dignity. The activities are amazing from going to lunch for a carvery at a local pub, the visits to The Black Country Living Museum
and the visit from Zoolab - all the residents were engaged. I cannot thank all the staff at Bourn View for the wonderful care that my mum is receiving.

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Review from C M (Friend of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are long-life friends of the resident who has resided at Bourn View on respite for 3 weeks. He has now agreed to become a permanent resident. The staff at Bourn View are excellent. All staff show respect and empathy to the residents and visiting family and friends. We are particularly impressed with
the Bistro idea/area where residents are free to entertain visitors. This encourages people to return time and time again. We have visited numerous homes in Birmingham. However, Bourn View, by far, outstrips them all, providing a 5-star hotel environment.

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Review from Michael C (Son-in-law of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourn View has transformed my mother-in-law from the ugly duckling to a 93-year-old happy swan.
To the staff and management for the care, may I say thank you all.
The home is like a 7-star hotel. You think as you arrive this is so nice then you step inside and you do not want to go home.
You then
are shown around the home and happiness becomes joy.
My mother-in-law, within 8 days, is a changed woman from being inwards, to being like she was some 4 years ago, outgoing and happy.

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Review from Michael R (Son of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and his partner were in need of respite care for a couple of weeks, following her breaking her hip. He was absolutely worn out caring for her, hence finding Bourn View Care Home for the respite care. From the moment of arrival to the completion of their stay the staff and facilities were absolutely
great. The staff, in particular, were always attentive, kind and friendly, even when hospital and dialysis needs were presented a member of staff looked after both my dad in hospital and were with his partner when she had to attend dialysis.
We knew that at times both had differing levels of care even down to dietary needs being so different, but no problem at all for the staff, who coped with some grumpiness at times but always with a smile and courteous help and care.
Many thanks to all the staff at Bourn View.

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Review from M C (Sister-in-law of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with our sister-in-law being at Bourn View Care Home. The staff work really well as a team to ensure all residents individual care needs are met. Our sister-in-law had a fantastic birthday celebration organised by the activities coordinator. I hadn't seen my sister-in-law enjoying
and looking so happy in a long time. As she has Alzheimer's this made me and my husband contented we had chosen the right place for her.

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Review from Christine A (Wife of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and attention. Happy and delighted to leave my husband in such good care.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bourn View Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bourn View Care Home - Avery Healthcare is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourn View Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Marie

Marie Accison

Job Title: Home Manager

Joined: 2018

I joined Bourn View Care Home in 2018 as a team leader, I was promoted to Deputy manager later that year. After gaining a further 4 years of experience I became Home manager in Jan 2023.


I have worked within health/ social care settings since 2009 and have a diploma in healthcare and hold an NVQ level 5 leadership and management.


I am passionate about delivering excellent person-centred care and ensuring our wonderful residents feel at home and a part of our "one family".


We are very lucky to have a beautiful home set in the wonderful location of Bournville, the home of Cadbury's chocolate. We have wonderful gardens that our residents enjoy daily and a huge activities programme to keep our residents young!


I take great pride in seeing the care delivered to our residents and watching them smile and enjoy their days with us. It is a privilege to be a part of our residents and their families' lives.