Rush Hill Mews

Clarks Way, Rush Hill, Bath BA2 2TR
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9.8 76 Reviews
  • Rush Hill Mews, Bath
Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings.

Residents benefit from a range of facilities in this vibrant, modern home, including stylish lounges, a welcoming café and a hair salon, as well as a stunning collection of en-suite bedrooms. Outside in the garden area there are plenty of spaces to relax with friends and family.

As well as offering high-quality care to people in the immediate area around Bath, the home is also easily accessible from neighbouring areas such as Bradford-on-Avon, Corsham, Melksham, Warmley and Wick.

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Care Provided by Rush Hill Mews

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Carter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rush Hill Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,790

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rush Hill Mews to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Rush Hill Mews Reviews (76)

Total of 76, showing 21-40
9.8

Rush Hill Mews has a Review Score of 9.8 (9.779) out of 10, based on 33 reviews in the last 2 years. Over all time Rush Hill Mews has 76 reviews.

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Review from Kate H (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the kindness and care that my mother is getting at Rush Hill Mews. All of the staff know her and go above and beyond to make her life there happy and fun. My family and I are so happy we've found the right place for Mum, where she feels safe, and respected and has something new and
interesting to do every day. Not only are the staff lovely to Mum, they are also really welcoming to us when we visit and I like the way they treat each other as well, with kindness, humour and mutual respect.

Reply from , Reviews Team at Rush Hill Mews

Thank you very much for taking the time to leave us feedback about your experience.
At Rush Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so lucky to have your Mum be a part of our Rush Hill Mews Family!


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Review from Elizabeth C (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well designed with lovely rooms with en-suite, a French door onto a garden, a communal dining and seating area and spacious corridors. Everything is very clean and fresh. The security seems robust but unobtrusive. There is a nurse on-site and a doctor visits. My father is very happy with
the food with a lovely choice 3 times a day. The care home manager made the admission and arrangements very smooth and I was immediately struck not only by her professionalism but also by her kindness. compassion and respect, friendliness and sense of humour. These attributes are shared by all the staff at Rush Hill and this is the reason for my glowing review: whatever the role the staff are unfailingly cheerful friendly and highly competent.
The care assistants are quite exceptional in their kindness, care and personal warmth. They really seem to think of everything - such as arranging a podiatrist. I cannot speak highly enough! A culture of kindness and professionalism.

Reply from , Reviews Team at Rush Hill Mews

Thank you so much for your lovely review of Rush Hill Mews – we’re incredibly pleased to hear how happy your Father is at the home. It means so much to us all and reaffirms that we are doing a great job! I will be sure to pass this on to all of the staff. Thank you once again.


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Review from Jeannie C (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Rush Hill Mews in September 23, from Bowes House, and was made to feel very welcome by all the staff. I have been impressed by the individual level of care for my mum, in the way the nurses always keep me informed of any issues, and that they will respond to any queries that
I may have. Mum has a lovely room and has settled in very well, and will no doubt appreciate the good weather, when it arrives, and can utilise the beautiful gardens. Some good friends of mum visited recently and were very impressed with the homely feel, and the caring, compassionate staff. I would not hesitate to recommend this home to others and in fact, have done so.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

Thank you very much for taking the time to leave us feedback about your experience. At Rush Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you so much for your kind words.


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Review from K S (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care of Rush Hill Mews and previously in other care homes for the past six years and has advanced mixed dementia. During this time, and particularly with reference to the period 2023-2024, I have been pleased with the care and understanding my mother and our family has received.
I visit on a very regular basis and am always welcomed and considered and carers are able to update me quickly on how my mother has been on that particular day or over the past week. The introduction of an annual review in 2023 was a very helpful part of the process of sharing information and expertise and consideration of my mother's needs and how best to support her on a daily basis.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

Thank you very much for taking the time to leave us a review about your experience.
At Rush Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lynne P (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is amazing. She is so well looked after, the staff are very caring and treat her with respect. Mum says they’re her other family. Myself and the rest of the family have peace of mind because we know there is always someone there for her, not just to look after her and provide
the care she needs, but to spend time with her, chatting and making her smile.
She is very happy and settled.
The home is clean and beautifully decorated, it doesn’t feel like a care home.
The range of activities is good with something for everyone, it’s lovely when there are events the family can join in with.
Overall, we’re more than happy with the care Mum receives.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

Thank you very much for taking the time to leave us a reveiw about your experience.
At Rush Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C R (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since April 2022 and has been treated with nothing but kindness and respect. Nothing is too much trouble for her.
When we visit, we are greeted with a smile. All the staff are extremely friendly, polite and welcoming.
My mother was poorly over Christmas and the care
she received was exceptional. We were kept in the loop via email and phone calls so I am really pleased with the communication between the home and myself.
Mum is very happy in Rush Hill Mews and has voiced this herself.
Thank you!

Reply from Reviews Team at Rush Hill Mews

Thank you very much for taking the time to leave us a reveiw about your experience.
At Rush Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I will forward your lovely comments on to the team.


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Review from Christine P (Wife of Resident) published on 11 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent two weeks as a respite guest, although not wanting to be there, he settled in thanks to the lovely staff. Each time I visited there were always plenty of staff on duty, they were all friendly and caring. The weekly menus were displayed for everyone to see as was the activities programme.
Everywhere was very clean and well-maintained, I was impressed with the leisurely atmosphere at mealtimes.

Reply from Millie Haines, Reviews Team at Rush Hill Mews

Hi Christine, thank you very much for taking the time to leave us feedback about your experience. At Rush Hill Mews Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.


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Review from Anna A (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Rush Hill Mews Care Home at the very end of May after a difficult time and he was made to feel welcome very quickly. I was impressed by the level of care he received by the regular monitoring of his weight and eating/drinking and by the calm, gentleness with which care staff made him
feel at home. I was also pleased that it was almost always possible for me to speak to a member of the nursing staff when I had concerns.
Dad has now settled in a comfortable room with all that he needs and a beautiful garden to sit in - when the English weather allows it! I am very happy with the support and care the home offers. His individual needs are catered for and his individual wishes and dignity respected and I have often been struck by little extra gestures of kindness from both nursing and care staff. My brother and sister-in-law visited recently, over a period of several days and were also impressed by the warm efficiency of the staff.
I highly recommend this care home.

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Review from J G (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rush Hill Mews has a welcoming and pleasant atmosphere. The staff are excellent, they make an effort to get to know each resident and seem concerned to ensure they are happy and comfortable. Any requests for change have been dealt with efficiently by the staff. The activities seem varied and appropriate,
effort is made so the activities are current and relevant. I am very pleased with the care my mother receives.

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Review from Jacqueline S (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Rush Hill Mews in late 2022. We were all given great support and help in this very difficult time of transition from home to care.
During her residency Mum has needed much care and medical attention, these have all been given with great professionalism.
Most importantly Mum has
said how lovely all her carers are and how much she likes and trusts them.
We could not be happier with the complete care that Mum receives.
Thank you all at Rush Hill Mews.

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Review from Andrew S (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled very well. The care home has excellent communication channels and keeps us up to date. Care staff are very attentive and caring. Food is good, Mum has never had any issues. We feel very confident she is receiving the care she needs at a very high standard.

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Review from Kate B (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for a few months now, and from the start, all members of staff have been kind and helpful, from the first enquiry, through to the carers looking after my mother.
The home is beautiful. It’s clean and fresh with lovely furniture. Mum’s room is a good size, and she was
able to bring a few pieces of furniture and pictures from home so it doesn’t feel sterile or strange.
All of Mum’s needs are taken care of, from doctor’s appointments to Mum’s daily care, from washing to entrainment. Everyone is kind, friendly and so helpful. I receive calls or emails if anything needs to be discussed. I feel very well informed and know that all of Mum’s needs are catered for. I love that I can visit at any time and am always made to feel welcome.
It wasn’t easy to decide that Mum needed proper professional care, but we could not have chosen a more comfortable, caring and kind home.

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Review from Adam T (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are in no doubt that Rush Hill Mews was the right place for Dad to receive the dementia care he requires. Mum was a resident here for nearly four years when it was run by Gracewell and little has changed under CareUK.
There is always a warm welcome from all the staff when you visit and as relatives,
we are made to feel part of the community. Residents are given the support and attention they require, with due respect for their individual wishes. Staff are always on hand and we are kept informed of Dad’s care. Every effort is made to ensure the residents have a fulfilling life with activities and entertainment to suit all and 1:1 time where needed. The home is modern and well-maintained, and the quality of food is very good – a special mention for the exceptional birthday cakes! It’s reassuring to know that Dad is happy and well cared for.
Having direct experience of four care homes in the immediate and surrounding area, we would have no hesitation in recommending Rush Hill Mews.

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Review from Caroline C (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are very nice as are the communal areas-dining room, living rooms, and bistro/reception which is nicely decorated and furnished. Most importantly the staff couldn't be more caring and kind. They know my mother well and she likes them. Any concerns, issues or requests I have are dealt with
promptly. I would recommend this care home.

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Review from Sue C (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Rush Hill Mews in September 22, and all the staff were most kind and caring in helping her settle in. The home is kept well-decorated and clean, and the food is of high quality. I have sometimes stayed for mealtimes and been very impressed with the quality of the food.
I am always made
to feel so welcome whenever I visit, and I am very content that Mum is being well looked after. Mum's main comment to me is how wonderful the staff are and that they provide everything she needs.

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Review from Sue B (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the summer of 2022, I visited a total of 7 nursing homes and Rush Hill Mews was by far the best. It is bright, modern, has excellent facilities, a good programme of events and very caring staff.
Mum is very happy with the staff, and the food is excellent.
She has a nice room, with a pleasant outlook
onto the garden.
However, there is a lack of attention to detail, e.g. my mum's hearing aids are sometimes not inserted or inserted incorrectly, and I have noticed that the replacement of her hearing aid batteries is sometimes overlooked, so that she can't hear!
Sometimes too, staff have failed to put on her spectacles and as she is very short-sighted, she has been unable to watch the TV.
She is often wearing clothes that belong to someone else, and I have had to keep informing the staff of this.
However, I must stress that staff do their utmost to ensure that she is happy and well-cared for.
Despite my misgivings, I would not have chosen anywhere else!

Reply from Samantha Debenham, Personal Assistant at Rush Hill Mews

Thank you so much for your lovely review of Rush Hill Mews – we’re incredibly pleased to hear how happy your mum is at the home. However, I’m very sorry that there are a couple of areas where we’ve not performed to our usual high standards. We have spoken to the team leader who will check your mum’s hearing aids and glasses daily whilst ensuring all the team know how to put in hearing aids correctly. We have had some new colleagues join us in the care and laundry teams so this may have led to the clothing issues which we will also address. Thank you again for your testimonial, and please do not hesitate to let us know at any time if you have any further comments, suggestions or questions – we’re always here and happy to help.


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Review from Fran B (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well cared for, several staff have gone out of their way to spend time on his needs, and they are thoughtful about him as a person. Dad really likes the food, and the Reception Cafe is a useful space to chat and do Christmas cards together. He enjoys the conversation with other visitors and a
quick change of scene. Staff are consistently calm, and encouraging and show a sense of humour. We are happy as a family that dad is safe and well looked after.

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Review from Sue O (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Rush Hill for nearly two years and is happy and settled there. When she had a nasty fall recently, the staff were fantastic and acted very quickly to ensure that an ambulance was called immediately and she was checked out thoroughly.

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Review from A B (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Rush Hill Mews for 2.5 years. Her room was comfortable and clean, and she liked the staff. She particularly liked the food which was consistently good. The home did its best to give us as much access as possible during the lockdowns, in very difficult times, and always kept us well informed.
In her last few days, the staff were incredibly kind and attentive, both to mum and to us as a family, and we really appreciated their calm professional approach. We had no hesitation in moving my father-in-law into the home earlier this year when he could no longer stay at home, and he has received equally good care.

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Review from P H (Sister of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased that my sister is well looked after with care and in a very friendly and comforting way. I always take flowers every time I visit her, which is every week and sometimes twice a week, a little more care could be given to keeping her flowers topped up with water.
Also, a little more care
could be given to fresh laundry when placed in her wardrobe, sometimes it is the wrong person's laundry but it is always nice to see her kept clean and presentable, she is always happy there.

Reply from Samantha Debenham, Personal Assistant at Rush Hill Mews

Thank you for taking the time to submit a review of Rush Hill Mews – I’m very pleased to hear your comments about the care and I’ll make sure to pass these to the team who will be very happy to hear your kind words. In regards to the flowers and laundry, we will speak to the housekeeping team and make sure your issues are addressed. Please do let us know at any time if you have any comments, questions or suggestions and we’ll always be happy to help.


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Rush Hill Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Rush Hill Mews is calculated as follows: ( (314 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 390 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rush Hill Mews is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Caroline

Caroline Carter

Job Title: General Manager

I’ve worked in the care sector for nearly 30 years and am passionate about dementia care and end-of-life care, in particular, I’m currently studying for a Masters's degree in dementia care studies.


In this role, it’s important to lead by example and to keep a calm head. Knowledge and experience are important, I started out as a carer and worked my way up, so I know the challenges faced by my team.


Care UK’s ethos of care, which puts residents at the heart of everything, echoes my own values. The organisation also offers superb training and development opportunities so that colleagues can learn and progress in their careers.


I am focused on continuous improvement and have worked on a number of initiatives aimed at enhancing the quality of life for people with dementia, including using technology to promote health and wellbeing. I’m looking forward to supporting the team at Rush Hill Mews to achieve outstanding levels of care.