Rush Hill Mews

Clarks Way, Rush Hill, Bath BA2 2TR
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9.8 76 Reviews
  • Rush Hill Mews, Bath
Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings.

Residents benefit from a range of facilities in this vibrant, modern home, including stylish lounges, a welcoming café and a hair salon, as well as a stunning collection of en-suite bedrooms. Outside in the garden area there are plenty of spaces to relax with friends and family.

As well as offering high-quality care to people in the immediate area around Bath, the home is also easily accessible from neighbouring areas such as Bradford-on-Avon, Corsham, Melksham, Warmley and Wick.

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Care Provided by Rush Hill Mews

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Carter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rush Hill Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,790

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rush Hill Mews to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Rush Hill Mews Reviews (76)

Total of 76, showing 41-60
9.8

Rush Hill Mews has a Review Score of 9.8 (9.779) out of 10, based on 33 reviews in the last 2 years. Over all time Rush Hill Mews has 76 reviews.

Overall Experience

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Date Published

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Review from Jocelyn N (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very friendly to mum and me, throughout the nine months mum has been at the home, despite the very trying times with covid outbreaks and the shortage of staff. I really like being able to take mum for coffee and cake in reception, where we can meet and chat to others.
I think the first-floor decor is looking a bit tired, especially compared to the other areas - for example, the carpet is very stained. But the most important thing is that mum seems happy and comfortable, despite her lack of memory, which must be difficult for her.

Reply from Samantha Debenham, Personal Assistant at Rush Hill Mews

Thank you very much for your review – we’re so pleased your mum is happy and comfortable at Rush Hill Mews. We are also happy to let you know that we are currently undergoing redecoration throughout the home so you should be able to notice all the communal areas are refreshed and looking much better very soon.


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Review from Liza W (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been living at Rush Hill Mews since March 2021. Until recently, both my parents were together in the home, where they have received wonderful care in very difficult circumstances.
Since the death of my mother in May, my father, who lives with dementia, has continued to be cared for
with love and kindness. Staff are always kind, approachable and deeply caring, which as a relative gives me great peace of mind when I cannot be there. He loves the food, which is a real treat as the chef is very good. Have found the staff to be supportive of us as a family at what can often be painful and challenging times. They have a deep affection for the residents in their care, are professional and act quickly in medical situations. We are very grateful.

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Review from Mike W (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been resident in Gracewell/Rush Hill Mews for nearly five years. Initially, she came in for a month's respite care - she was really ill. We were all so impressed with the standard of care that shortly after she moved in permanently. Mum has always received exceptional care and is still enjoying
her time. Being wheelchair-bound she relies on her carers for everything and they always look after her with willingness, efficiency and compassion. Most importantly for mum is the fun she has with your staff - every time I visit her she will tell me a little story, usually starting with "we did laugh.....".
From our family perspective, we are delighted to know that mum is spending her final years in a secure, caring environment and that she has not lost her sense of humour. Thank you.

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Review from Jenni K (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff looking after Mum have been particularly good this last month in what has been a challenging time for Mum and us. She hasn't fully recovered from a bout of illness, and her dementia has advanced. Senior care staff have been very good at keeping me informed of any changes and developments
in her condition, very caring and professional. Three members of staff particularly stand out as so caring and work very hard and been so good with Mum.

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Review from N B (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone call to clearing Dad's room following his passing, all staff at Gracewell have been fantastic. His settling in was handled sensitively. The carers were so upbeat and attentive. The modern purpose-built premises are excellent with wide-open spaces and step-free wet rooms in each
resident's room. Their dedicated covid team ensured visits during the pandemic whilst mitigating risks.

Reply from Carol Britton, General Manager at Rush Hill Mews

We are so glad to hear your positive experience of Gracewell of Bath, and thankful for your kind comments. As a team we work together to provide the best experiences for both our residents and family members.


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Review from Kate P (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relatives had reached crisis point at home with failing health and we needed a solution. Gracewell of Bath has provided this. The staff are all superheroes in my opinion. There’s always a welcoming smile when entering the building. The staff are professional, kind and caring and frequently go the
extra mile when dealing with residents. They are like an extended family! My relatives had differing needs but Gracewell can accommodate this with floors for Residential, Memory Care and Medical needs and transition between floors is facilitated when it becomes necessary. If problems arise (which they do occasionally) they are dealt with professionally and efficiently. The rooms are light and airy and all very similar. I cannot thank Gracewell enough for their support and kindness.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bath and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Angela B (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My bed-bound father's previous care home announced mid-October that they were closing and I needed to find an alternative home for him. I had already heard good things about Gracewell of Bath so immediately phoned them and spoke to the Admissions Manager. She, and her team, worked tirelessly to ensure
a smooth transition for my father, liaising with me as well as the previous care home. She made what could have been a very stressful time for both me and my father, as easy as possible. Since his admission, he has settled in well, his room is large with plenty of natural light, and my father says the bed is extremely comfortable and he enjoys the food! The staff are always kind and caring towards him, and it is a great relief for me to know he is well looked after. The home installed a direct phone line to my father's room, which makes contacting him easy, even more, important now that we are back in lockdown.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bath and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Sarah H (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The health measures in place at Gracewell to ensure safe passage of residents are stringent and, as such, provide much reassurance.
From the moment mum set foot over the threshold, she has wanted for nothing. Staff have all been so kind and attentive and have answered all our queries with speed, as
well as keeping us up-to-date every step of the way.
It would be no exaggeration to say that Mum is now feeling the most secure she has felt in months and we can all sleep well at night knowing she is in good hands.

Reply from Carol Britton, General Manager at Rush Hill Mews

Here at Gracewell of Bath, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Josie (Granddaughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my grandparents had been living at Gracewell for the last couple of years.
All the staff at Gracewell have been fantastic throughout - always smiling and available to help.
I know they looked after both grandparents so well throughout their time there. Always working so hard to make sure they
were as comfortable as possible, they were very accommodating.
The place was always clean, there were always people about ready to help if needed, or popping by with some tea or a snack.
With the last couple of months being that much extra complicated, what with Covid-19, the staff at the home were careful and had made so many extra sacrifices and working extra hard, also giving my family regular updates, and passing on emails and photos sent through to Grandpa.
I can't thank them enough.

Reply from Carol Britton, General Manager at Rush Hill Mews

Here at Gracewell of Bath, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Jan C (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Gracewell just before the country was locked down with Coronavirus. Extremely difficult circumstances for the home to function in, but the staff are exceptional, always going the extra mile to ensure that residents stay happy and healthy. As you'd expect in such a well-organised home,
even when the situation called for tighter lockdown, PPE was readily available and staff made sure they spent time chatting with my dad, ensuring he felt loved and safe. When he received an end of life diagnosis, we were allowed to visit, within limitations, and full PPE was provided each time. The staff are exceptional, well trained, caring, thoughtful - my dad called them his extended family, that's how much they meant to him and to us. And this was after a period of only three months. At the end, we were allowed to be with him (in full PPE) and he was treated with respect, dignity and love and had a very peaceful death. I can't thank the staff enough and would recommend this home to anyone.

Reply from Carol Britton, General Manager at Rush Hill Mews

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bath – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends.


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Review from Jon H (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Intelligent, caring staff committed to a personalised level of care. There is beyond this, a drive to understand and address the symptoms and behaviours related to dementia and to respond kindly and appropriately.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bath and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Rich S (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is not really like a care home, it’s more like a family retreat for people who need some extra help in their latter years. The facilities are excellent as too are all the staff, which includes management, carers, chefs and housekeeping. I would highly recommend Gracewell to anyone having to
make life a bit easier for a loved one. You won’t be disappointed. They all have gone that extra mile during lockdown and I have the utmost respect for the team.

Reply from Carol Britton, General Manager at Rush Hill Mews

Here at Gracewell of Bath we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Christine W (Friend of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend, at 102-years-old, had decided that she could no longer look after herself at home. So she chose Gracewell on our first visit. After she moved in, in September 2019, she became very unwell for three months, but due to the loving care and professional and medical support she received from
Gracewell staff, she improved and is now well and very happy in her new home. They have made her remaining years a positive outlook for her. The staff go beyond what is expected of them and the catering staff bend over backwards to ensure each resident has a meal which they will enjoy. They cater to each individual's need.

Reply from Carol Britton, General Manager at Rush Hill Mews

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bath, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from M D (Friend of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for husband and wife who lived on 2 separate floors. The lead of support staff were excellent. Mention must be made of certain staff on 1st floor and ground floor - sorry but they were so good!

Reply from Carol Britton, General Manager at Rush Hill Mews

Here at Gracewell of Bath we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from L C (Next of Kin) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Actually all staff on both ground and 1st floor have helped my relative who was sad all of a sudden and made it possible for her to have an Italian dinner with another resident - they thought it was amazing, as so did I. Cannot thank all the staff enough. Love it here.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Nicola K (Niece of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your facility and staff are top notch. From entering the building, you are greeted with a smile.
The staff goes overboard to make sure my aunt is being cared for.
Excellent place.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from David M (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing facility.
The staff is incredible, so friendly and top notch.
I would totally recommend your facility to anyone.
You can tell that my friends are totally loved.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from D A (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of the home were excellent from the welcome to the exit. The staff took time to get to know my father and family and were interested in his life and him as a person.
His stay was sadly very short but he received excellent personalised care and the staff were very thoughtful and respectful.
Many
Thanks.

Reply from Carol Britton, General Manager at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.


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Review from Paul W (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run - high professional standards. An unusually warm, friendly culture that affects everything - from the welcome always given, great care towards residents and a good connection kept with family and friends. Well done!

Reply from Marketing, Marketing at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Hilary K (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Bath has given my father the extra care and support my sisters and I were hoping for. Dad was one of the first residents in 2017 and the carers have been lovely in getting to know him and his ways very well and helping him feel valued and content in his late 90's. He particularly enjoyed
the good food and the beautiful garden. In dad's last few days he was given the medication and care needed by sensitive and experienced staff to ensure he died peacefully and with dignity. The staff also gave us, his family, care and support at such a difficult time.

Reply from Marketing, Marketing at Rush Hill Mews

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bath – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Rush Hill Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Rush Hill Mews is calculated as follows: ( (314 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 390 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rush Hill Mews is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Caroline

Caroline Carter

Job Title: General Manager

I’ve worked in the care sector for nearly 30 years and am passionate about dementia care and end-of-life care, in particular, I’m currently studying for a Masters's degree in dementia care studies.


In this role, it’s important to lead by example and to keep a calm head. Knowledge and experience are important, I started out as a carer and worked my way up, so I know the challenges faced by my team.


Care UK’s ethos of care, which puts residents at the heart of everything, echoes my own values. The organisation also offers superb training and development opportunities so that colleagues can learn and progress in their careers.


I am focused on continuous improvement and have worked on a number of initiatives aimed at enhancing the quality of life for people with dementia, including using technology to promote health and wellbeing. I’m looking forward to supporting the team at Rush Hill Mews to achieve outstanding levels of care.