Rush Hill Mews

Clarks Way, Rush Hill, Bath BA2 2TR
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9.8 76 Reviews
  • Rush Hill Mews, Bath
Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings.

Residents benefit from a range of facilities in this vibrant, modern home, including stylish lounges, a welcoming café and a hair salon, as well as a stunning collection of en-suite bedrooms. Outside in the garden area there are plenty of spaces to relax with friends and family.

As well as offering high-quality care to people in the immediate area around Bath, the home is also easily accessible from neighbouring areas such as Bradford-on-Avon, Corsham, Melksham, Warmley and Wick.

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Care Provided by Rush Hill Mews

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Carter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rush Hill Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,790

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rush Hill Mews to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Rush Hill Mews Reviews (76)

Total of 76, showing 61-76
9.8

Rush Hill Mews has a Review Score of 9.8 (9.779) out of 10, based on 33 reviews in the last 2 years. Over all time Rush Hill Mews has 76 reviews.

Overall Experience

  • 65
  • 9
  • 2
  • 0
  • 0

Date Published

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Review from Lorraine H (Resident) assisted by family/friend published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tastefully decorated with a lovely view from the room. Very helpful and pleasant staff. Excellent food and plenty of it.
I feel very safe and comfortable in the home.

Reply from Marketing, Marketing at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Sue E (Niece of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Aunt came to Gracewell the day after it opened last year, 2017. Every time I visit her I am impressed by the staff, their courtesy, care and consideration are exemplary. I was lucky enough to attend on the afternoon of their 1st-year birthday party in April. The staff were happy and obviously
proud of the achievement of their first year. They treat all the residents with patience, calmness and respect at all times.
Whenever I come to see my Aunt I am always offered a drink and something to eat if I wish. My need for glasses of water is becoming legendary. I find the building attractive, welcoming and in good condition at all times.

Reply from Marketing, Marketing at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Jo A (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father arrived at Gracewell he was in a poor state despite his dementia. To watch him blossom and enjoy life again - even in a limited way, has been a joy. The staff here are second to none and treat him with love, dignity and respect at all times. The food is always beautifully presented. Always
a great welcome from whoever is on reception on arrival - care not just for the patient but the whole family.

Reply from Marketing, Marketing at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Bath Team


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Review from J H (Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after. If anyone was not able to stay in their own home I would recommend Gracewell. The staff were kind and noticed when residents needed help.

Reply from Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from S L (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had four weeks respite care over Christmas. The care home setting was attractive, clean, bright and non-institutional. Staff were unfailingly warm, friendly and helpful as well as competent and professional. Visitors were always welcomed. Residents were treated as individuals with respect
and kindness.

Reply from Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from K W (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been very well looked after and we are glad that we moved her when we did.
The staff are friendly and have got to know us as a family too.
Any concerns we have are addressed immediately.
We feel that the care and service is personal and Mum is treated with dignity.

Reply from Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from R S (Relative of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are friendly and welcoming. Issues arise because the resident is difficult. I feel there needs to be greater training in dealing with difficult behaviour. The resident is not leaving her room to take advantage of the activities on offer and is refusing to shower. She is, therefore, looking
neglected. There should be a way to encourage her without forcing her. All meals are taken in her room but I think she should be asked to eat in the dining area for mobility and socialising.

Reply from Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for your feedback. Our staff are trained to encourage all residents to take part in activities within the home. We are in close conversation with all families who are made aware of any situations like the one raised in your review. - Regards, The Gracewell Team


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Review from William H (Son of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Gracewell of Bath after a spell in hospital. Her physical and mental state improved rapidly with the excellent care provided and the appetising food. The environment is pristine and the staff consistently helpful and caring. I really fell mum is in safe hands and being well cared
for, which is a great comfort.

Reply from Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Rodney L (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Gracewell of Bath in September this year and although he has only been a resident for about six weeks, it is no exaggeration to say that he has flourished. He has regained his self-confidence, put on weight, thanks to the excellent standard of all meals and is much sharper mentally.
This home is exactly what I wanted for dad. The staff are the real stars, they are so caring and patient. Nothing is too much trouble. The rooms are first rate. I only want what is best for dad. He now has that and I have peace of mind!

Reply from UK Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from Susan O (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Gracewell of Bath from another nursing home where he was not receiving the care he needed.
After a month at Gracewell, he is a different man - his personality has returned, he is up and dressed in a chair every day, talking again and, despite his vascular dementia, is enjoying
the happy, caring environment.
I and the staff cannot believe the difference in him now from when he arrived. He was obviously very depressed before, but now, after much love, care and attention at Gracewell he is a much happier man.

Reply from UK Marketing, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from A L (Wife of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband with Parkinson's and dementia settled in well despite arriving from hospital.
This was helped by well trained, sympathetic and intelligent staff.
The place is relaxed and well run and the resident's individuality is appreciated and accommodated.
The GP visits regularly.
Visitors are welcome
at meal times and are always offered tea/coffee etc.
We visited several other nursing homes in our search.
We are very pleased with our choice.

Reply from Lewis Sluman, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Sue H (Daughter of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum Moved to Gracewell in May 2017 after breaking her hip and needing nursing care. Mum had been in care for 6 years and this was her 4th home due to her developing dementia. I knew from the moment I was greeted on my first visit that this was to be Mums final home and resting place. Sadly Mum passed
away at Gracewell, however, she could not have had a more caring last 4 months of her life. Gracewell, from the outset, listened very carefully to what we wished for Mum and I believe followed this through. Mum was cared for with great dignity and respect, was kept spotlessly clean and all of her needs met. I believe that Gracewell has an excellent recruitment and training schedule as all of the staff met the same high standard which, in my opinion, is not always the same in all care homes. I thoroughly recommend Grace and am indebted to them for the wonderful care they gave Mum in the last few months of her life. Thank you.

Reply from Lewis Sluman, Digital Marketing Executive at Rush Hill Mews

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bath – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Nicki R (Daughter of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has moved to Gracewell, I have been so pleased to see how much care has been given to her, ensuring that her needs and preferences are properly understood and great effort made so she is happy, comfortable and engaged.
The way that care is communicated by all the staff creates a genuinely
happy and upbeat environment. A huge effort is made to provide her with activities she maybe interested in, and the chef works enthusiastically to provide excellent meals, individualised wherever needed.
We had huge reservations about moving Mum from her home but it was clear she needed more than could be provided there. We couldn't be more relieved at how well she has settled in Gracewell and now appears comfortable and more contented.

Reply from Lewis Sluman, Digital Marketing Executive at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from N H (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting to look around this home to moving mum in shortly after, the staff have been amazing. We couldn't have chosen anywhere better. It is welcoming, friendly and the care is wonderful. Mum is happy and so are we. No more worries and confident she is safe, happy and well cared for.

Reply from UK Marketing, Marketing Assistant at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from Katy (Power of Attorney of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the kindness and care shown to the residents to make them feel at home. The food is of a very high standard and aims to ensure that the residents are given a varied and healthy diet.

Reply from UK Marketing, Marketing Assistant at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Review from Richard S (Son of Resident) published on 21 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved from another care home at the end of April 2017. Straight away she felt perfectly at home, with helpful care staff who could not do enough to help her to settle in comfortably.
A particular highlight is the catering which is of an extremely high standard. We were particularly impressed
with the way the Head Chef came to talk with residents and find out about their likes and dislikes, and then act on them.
My mother's room is cleaned to a very high standard, and our overall view of the building and the grounds is one of being as near to one's own home as is possible. My mother said to me that she "feels safe". The staff are friendly and approachable and we feel we can go to them with any query, no matter how small, and know it will be actioned.

Reply from UK Marketing, Marketing Assistant at Rush Hill Mews

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Rush Hill Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Rush Hill Mews is calculated as follows: ( (314 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 390 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rush Hill Mews is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Caroline

Caroline Carter

Job Title: General Manager

I’ve worked in the care sector for nearly 30 years and am passionate about dementia care and end-of-life care, in particular, I’m currently studying for a Masters's degree in dementia care studies.


In this role, it’s important to lead by example and to keep a calm head. Knowledge and experience are important, I started out as a carer and worked my way up, so I know the challenges faced by my team.


Care UK’s ethos of care, which puts residents at the heart of everything, echoes my own values. The organisation also offers superb training and development opportunities so that colleagues can learn and progress in their careers.


I am focused on continuous improvement and have worked on a number of initiatives aimed at enhancing the quality of life for people with dementia, including using technology to promote health and wellbeing. I’m looking forward to supporting the team at Rush Hill Mews to achieve outstanding levels of care.