Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
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9.9 93 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.

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Care Provided by Ridley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Estelle Adriaans (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,665
    • Self-Funded Residential Dementia Care from £1,785

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking available on site


Ridley Manor Reviews (93)

Total of 93, showing 21-40
9.9

Ridley Manor has a Review Score of 9.9 (9.852) out of 10, based on 25 reviews in the last 2 years. Over all time Ridley Manor has 93 reviews.

Overall Experience

  • 83
  • 9
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Date Published

93
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Review from Kim W (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lives at Ridley Manor and has late-stage dementia. The care he receives from both the carers and nursing staff is excellent. Every member of staff whether they work on his floor or elsewhere within the home knows him by name and interacts with him. Many also know me by name and are very supportive
of the family.
Although Dad cannot join in many of the activities now, Ridley Manor does offer a range of entertainment and activities which he has enjoyed in the past.

Reply from Reviews Team at Ridley Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor, we set a high standard for ourselves, so we are very pleased to hear that the care your father has received has been excellent and how well both he and you and your family feel supported by the team. The lifestyle team work extremely hard to ensure that there is a wide range of entertainment and activities to suit all residents and their needs.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Ridley Manor team.


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Review from Sarah W (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in respite care, this is his third time in this home, and the team here are looking after him exceptionally well, ensuring he is cared for with dignity. He really appreciates the kindness of the team.

Reply from Reviews Team at Ridley Manor

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is always a pleasure welcoming your father back here, he is such a wonderful gentleman and we thank him for choosing us whenever he needs a respite stay.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Suzanne C (Wife of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the start, the atmosphere at Ridley Manor was friendly, bright and welcoming. Everyone is so kind and caring. Everything seems to be done to make residents feel happy and secure. I have been made aware that this is my husband's home. I am made most welcome on every visit and I have a lovely relationship
with many of the carers. Some of them are angels! The food is good and plentiful; my husband has put weight on!

Reply from Reviews Team at Ridley Manor

Hi Suzanne, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Your kind words and appreciation mean so much to the team who provide care for your husband, this truly is his home and we are here to support not just him but you with anything you may need.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from K B (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ridley Manor in December 2022, initially on a short-term basis but now more permanently. The home is always spotlessly clean and the decor is very attractive. There seem to be many varied activities every single day and mum loves the visits from the local school children. She
also enjoys the musical entertainment especially from visiting singers. The staff are friendly and look after her well. The bistro and the gardens are great places to sit and catch up and enjoy a cup of tea. Mum also enjoys a visit to the in-house hairdresser and a visit from the chiropodist. The home keeps in touch and reports any issues by phone immediately (e.g. when mum had a little fall recently). I would highly recommend Ridley Manor in every aspect.

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Review from S P (Husband of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridley Manor has consistently provided quite excellent care and support to my wife who sadly has dementia and challenging health and behavioural problems. The Team Leaders and Nurse on her floor are highly skilled, experienced and thoughtful. The staff are kind, patient, and go out of their way to help,
and my wife is always treated with kindness, dignity and good humour. I frequently see her kissing and stroking the hands of carers to show her gratitude. I’m generally there around lunchtime and the food is most tempting. My wife was clinically under-weight on admission 5 months ago and not surprisingly she’s now comfortably within the ‘healthy’ weight band. The facilities are modern, airy and spacious and they always look and feel spotlessly clean. The activity program is run by a dynamic, fun team and it’s packed with great entertainment. Overall, in my experience Ridley Manor has been quite outstanding and I often reflect on how lucky we were to find it.

Reply from Reviews Team at Ridley Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is always difficult when looking for care for someone you love so dearly and we are so happy that you feel that our home was the perfect option for your wife. It is lovely to hear that we have been able to support her in getting back to a healthy weight.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from S P (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridley Manor is an outstanding care home in all respects. I cannot recommend it highly enough. Both my parents have dementia and are looked after on the Memory floor.
The facilities are excellent and the care second to none. Mum and dads floor is headed up by 3 certain members of staff who are all
excellent and they are ably assisted by a good number of lovely staff, many of whom have been there for years which I think is always a good sign.
Mum and dad always look clean and tidy, and mum with her nails painted. The food is lovely and they both eat well - Dad having put on 4kg and he’s only been there a month.
There are plenty of activities for them to take part in and they particularly enjoy the Kiddley Divey weekly visits - in fact, anything musical.
If there are any relevant updates or concerns I am informed straight away.
It’s always such a difficult decision to put your parents into care but I couldn’t have made a better choice.

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Review from L U (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful team who cared for my mum with real compassion. The home and room were kept really clean, and every effort was made to meet her needs and requirements. Family and friends are warmly welcomed with nice areas to sit and chat.

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Review from John T (Respite Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Ridley Manor for two weeks in August 2022 to recover from major surgery. I came with no notice from the hospital. The management and staff were always smiling, delightful and very friendly and helpful. Nothing was too much. They assisted in improving my mobility. They found a physiotherapist
I needed. They helped me get on my feet again. They made my visitors very welcome with chairs, tea, coffee, etc. They could not have been nicer. The facilities are bright and clean, and there is a lovely small garden. Highly recommended.

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Review from R F (Resident) published on 17 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here for about nine weeks after a spell in hospital. I was very poorly when I arrived (heart failure, diabetes and recent stroke). I am now very much stronger, starting to walk again and feeling very well. I have decided to become a permanent resident. Selling my home. The excellent facilities
and high standard and friendly care and attention. I feel very lucky to be living here.

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Review from Debbie W (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent four weeks at Ridley Manor for convalescence after a hospital stay. He was very well cared for whilst he was there, the staff were lovely, and the home is a very nice environment to live in. Should he need to move to a care home in the future we will definitely want him to be at Ridley
Manor.

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Review from S J (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Ridley Manor from the very beginning of my inquiry for respite care for my mum. The attention, response time and customer service was spot on. I was made to feel that they cared and did everything to meet my expectations of a well run business. I'm so glad I found Ridley Manor
for my mum. I didn't worry about my mum at all during her stay because I knew she was being well cared for and that was so important to me.

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Review from Elizabeth H (Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have been so caring I am very sorry to leave here. I will always hold them in my heart.

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Review from Angela H (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 6 weeks of her life in this care home and I couldn't have asked for a better environment. Nothing was too much trouble for the staff who are kind, caring and patient. Mum was well cared for, entertained and supported with dignity. We are so sad that she could not have enjoyed
this wonderful home for many more months or even years. Thank you to all the amazing staff who looked after Mum for this short period of time and ensured that she was safe, comfortable and happy in the last few weeks of her life.

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Review from Colin D (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt it important to write a short review which should be shared with the staff at Gracewell. Mum and mother sadly passed away on Sunday 27th February. She was looked after impeccably by a number of staff over the last three to four years, in particular, the carer who she was very fond of and I believe
the feeling was very mutual. I cannot fault the home in any way the care, food, entertainment and cleanliness was always brilliant even through some very difficult times.


You have all been amazing and the family really would like to say a big thank-you for everything.


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Review from Steve B (Son of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe, looked after my father and I can not recommend them enough. The care and nursing team on the ground floor were truly exceptional. The love and professional care he received was amazing.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from A F (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am nearly 94 and was diagnosed with Bipolar too when I was 78. I had not seen a Doctor for 35 years! Since then I have received constant medical care, for heart failure and severe arthritis of the left arm. When I am 'down' I stay in bed and do not wish to do anything for 10 weeks and love 1 hour
a day. Then I have 7 weeks 'high' and again three hours a day. Everyone at Gracewell is extremely kind - nothing is too much trouble.

Reply from Monika Kowalczyk, Deputy Manager at Ridley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of High Wycombe.


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Review from Raymond G (Son of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to write this recommendation for Gracewell of High Wycombe. I find at all times the staff hard working, honest, conscientious, dependable, and peace-loving. Very helpful and this satisfies me to know my Mother is in good hands.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from H T (Daughter-in-law of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is heartbreaking to see the mental deterioration of my father-in-law - a former Doctor (hospital consultant) with no previous history of dementia. I believe this is at least partly due to the social isolation/associated lack of stimulation endured; one, one-hour visit, 3 weeks in 4. i.e. 3 visits
per month, with one family member only. The Govt. should indemnify care homes (as per NHS) so proper, frequent visits can resume. Today was his 90th birthday, so sad.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you very much for your feedback I would like to assure you that Peter was very much loved by all of us and will be greatly missed here at Gracewell of High Wycombe. We do offer 1:1 activities to all our residents in their bedrooms and residents are supported to attend all communal areas and dining services. We also run various social activities clubs such as book club, gardening club, movement to music, arts and crafts and pampering club alongside sensory stimulation activities such as weekly Aromatherapy, use of magic table, music and dance therapy. We also promote personal choice activities for residents who do not wish to join group activities. We keep in touch with our family members and photos of our residents' participation in activities are shared regularly. We offer enhanced visits to our family members taking into account our residents' needs and work very closely with our family members in the best interest of our residents' care and welfare.


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Review from R P (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit a dear friend who we haven't seen for a while. Had a fantastic time catching up and couldn't believe how clean and tidy the home was and how friendly and helpful the staff were. Our friend looks so healthy and happy, thoroughly enjoys living at Gracewell. Great job all the staff do at
Gracewell of High Wycombe.

Reply from Rozina Ali, General Manager at Ridley Manor

We are so glad to hear that you enjoyed your visit. Here at Gracewell of High Wycombe, we enjoy welcoming friends and family members, thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from C L (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of the staff is extremely good. Dad has settled well after 8 months and is enjoying the company of other people again. He enjoys the food which is well presented, very tasty and just the right portion size to tempt. Rooms are comfortable and well-appointed.

Reply from Rozina Ali, General Manager at Ridley Manor

Our dining team will be thrilled with your lovely comments. Here at Gracewell of High Wycombe, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Ridley Manor is calculated as follows: ( (251 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 291 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.