Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
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9.9 93 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.

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Care Provided by Ridley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Estelle Adriaans (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,665
    • Self-Funded Residential Dementia Care from £1,785

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking available on site


Ridley Manor Reviews (93)

Total of 93, showing 41-60
9.9

Ridley Manor has a Review Score of 9.9 (9.852) out of 10, based on 25 reviews in the last 2 years. Over all time Ridley Manor has 93 reviews.

Overall Experience

  • 83
  • 9
  • 1
  • 0
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Date Published

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Review from Sarah S (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An entirely civilised environment with a caring and committed team.
Socialising is promoted but in a non-condescending way. Carers know their residents well and we have always found their judgements to be reassuring and utterly sensitive.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from J W (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father appears well and well cared for. I would like to have more information regarding his care plan and needs and occasional meetings with him and his carers would be helpful so I feel involved. Under current restrictions, the home and its staff are doing a heroic task and I feel confident in their
ability and judgement to care for Dad in the best possible way. We could not have chosen better.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home. We look forward to welcoming you back to our home soon.


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Review from Emily R (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad who has relatively advanced Parkinson's disease. I was very impressed by the friendliness, flexibility and compassion of the team during my visit. Having not seen my dad since he entered the home I feel happy he is being well cared for. Thank you.

Reply from Rozina Ali, General Manager at Ridley Manor

We believe our carers at Gracewell of High Wycombe go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Fiona E (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received living at Gracewell over the past 3 years has been wonderful. Seeing her so relaxed and happy living here means the world to the family. She tells us how happy she is and how much she loves living here. Even during this weird period of COVID, we as a family are secure
in the knowledge she is safe and well cared for.

Reply from Rozina Ali, General Manager at Ridley Manor

At Gracewell of High Wycombe, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to hear this.


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Review from H A (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gracewell for 18 months. She has always been treated with care and compassion. Communication and activities have improved since she has been here and I am very happy with the care she has received.

Reply from Rozina Ali, General Manager at Ridley Manor

We are thrilled to hear that our activities are a stand out factor for your mother. Our activities team work hard to formulate an enjoyable activities programme to suit all of our resident’s hobbies and interests. Thank you for your thoughtful comments; these will be passed on to our activities team.


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Review from L L (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mum at Gracewell today and it is reassuring and great to know that she is so well looked after at this facility. The staff are always welcoming and caring towards my mother. It brings our family such reassurance to know she is in this professionally run care home. The facilities are new and
clean and promote a particularly lovely place to go and visit her.

Reply from Rozina Ali, General Manager at Ridley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of High Wycombe.


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Review from Graham W (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell has always looked after my mother extremely well since she came to the home in January 2018. The Covid-19 regulations in place are very stringent and effective. I couldn't be more happy with the way my mother is being treated and looked after.

Reply from Rozina Ali, General Manager at Ridley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of High Wycombe.


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Review from Marc J (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once arrived the reception was very helpful, professional, health and safety with COVID. Checks were all ok. The home is clean and tidy.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from P M (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell in Lane End has been very caring and considerate with my dad, who came in to live there in the middle of the COVID crisis. They have excellent safety protocols and we are relieved that my dad is really cared for so well.

Reply from Rozina Ali, General Manager at Ridley Manor

Gracewell of High Wycombe appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.


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Review from F F (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home. A lot of trouble taken to make residents happy. Would recommend highly.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from J R (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient visit, with nice staff who seem to care a lot about their resident's wellbeing.

Reply from Rozina Ali, General Manager at Ridley Manor

We believe our carers at Gracewell of High Wycombe go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Robin P (Son of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting my mother at Gracewell during these difficult times has been very good. The staff are very efficient and take all the social distancing plus PPE very seriously. But despite this, the visit has been very enjoyable and worthwhile. In terms of would I recommend this care provider
the answer is yes, as the standards are very high but of course it does come at a cost that not all can afford.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from J M (Wife of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my husband is as comfortable as he could be here. He has played a lot of sport in his life. He was a very good cricketer and footballer so he would appreciate any sports conversation or TV programmes.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your husband enjoys this aspect of our home and your kind words will be passed on to the team.


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Review from L S (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of High Wycombe have looked after my mum for the last three years, and I have been very happy with her care. The activities co-ordinator has started recently, and he has been amazing, including my mum in lots of new and interesting activities. He also keeps me updated with photos and emails.
During COVID, the home has been extremely safe and secure.

Reply from Rozina Ali, General Manager at Ridley Manor

Our activities team here at Gracewell of High Wycombe have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from V H (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the level of care and attention to detail, especially regarding patient safety in these uncertain times. I sleep at night, knowing every effort has been made to keep Dad safe.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from L D (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Gracewell High Wycombe for the last three years with dementia. They care with such dignity and has been exemplary and continues to be so. All staff go above and beyond to show kindness, consideration and empathy with our loved ones during which can be an extremely difficult period
for a family. It's spotlessly clean, very friendly and a safe environment or a family member and I have no hesitation in recommending.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from R D (Power of Attorney of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell provides both residents and their families and friends with that feeling of belonging. There, they are treated with great care as individuals who have, for various reasons, made the move from their own homes in need of extra care. The staff are welcoming and there is a great atmosphere of
warmth and desire to respond to individual needs.

Reply from Rozina Ali, General Manager at Ridley Manor

Here at Gracewell of High Wycombe, we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from M B (Regular Volunteer) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home recently as a volunteer and was extremely impressed with the presentation of the home, the welcome I received and the care and support being offered to residents there. It was an eye opening experience. Staff were very kind and friendly. Activities and food were amazing and the manager
was very kind and knowledgeable. I could not stop myself from writing this review as everyone looking for a care home must visit this home to see for themselves. It is an outstanding care home and is well managed.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from M D (Daughter-in-law of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been at Gracewell for nearly 2 years. In that time frame, Gracewell has provided to a supportive network of care for her needs.
The home and the staff that work there are professional and caring as such I would have no hesitation in recommending Gracewell.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Linnet L (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Gracewell and communication from them is very good. The manager is helpful and compassionate and calm when discussing anxiety-causing incidents that may arise with my mother who has dementia. The key worker for mum is amazing and there are many other members of staff we
are very grateful to. We would definitely recommend Gracewell of High Wycombe.

Reply from Rozina Ali, General Manager at Ridley Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of High Wycombe and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Ridley Manor is calculated as follows: ( (251 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 291 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.